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The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa Kadek Intan Diastari Dewi; I Gusti Agung Mas Krisna Komala Sari; Ni Putu Wiwiek Ary Susyarini; Ni Luh Eka Armoni; Dewa Made Suria Antara
Journal of Applied Sciences in Travel and Hospitality Vol. 5 No. 1 (2022): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

This research aims to determine the effect of excellent service by butler on guest satisfaction at Tanadewa Villas & Spa. This research used a quantitative method. Data were collected by questionnaire were analyzed using simple linear regression analysis. The collecting of data was an observation, distributed the questionnaire, and interviewing the assistant front office manager. The population in this research was the number of guests who stayed at Tanadewa Villas & Spa for six months from October 2020 to April 2021. The total of samples of this research was 30 respondents. The results of this research 30 respondents stated excellent service by butler has a significant effect and has a positive direction towards guest satisfaction. The Pearson Correlation test results between the excellent service and guest satisfaction variable (Y), which are 0.662, show that the correlation between excellent service and guest satisfaction is high. Determination Coefficient Analysis shows that excellent service has 43.9% in explaining the variance of guest satisfaction, while the remaining 56.1% is from other factors not in this research. All the indicators have shown numbers above four of the Likert Scale. It means excellent service is still needed to optimize to make guest satisfaction such as teaching English of serving guests, providing directions on how to use the facilities in the villa, for example operating coffee machine or EDC machine, and carrying out guidance also socialization periodically focuses on excellent service procedures to butler employees.

Pemberdayaan Usaha Urutan di Badung Melalui Penerapan Iptek Ni Made Wirasyanti Dwi Pratiwi; I Gusti Agung Mas Krisna Komala Sari; Putu Indah Ciptayani
Madaniya Vol. 3 No. 4 (2022)
Publisher : Pusat Studi Bahasa dan Publikasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53696/27214834.283

Usaha kuliner online menjadi solusi usaha di masa pandemi Covid-19, salah satunya adalah usaha daging babi milik mitra pengabdian. Usaha ini dimulai dari penjualan daging babi mentah kemudian merambah pada produk olahan daging babi yaitu tum kulit babi, gorengan babi, dan urutan babi. Lokasi produksi usaha ini adalah Br. Latusari, Abiansemal, Badung. Proses produksi usaha ini masih dilakukan secara manual dan melibatkan pihak lain untuk proses yang memerlukan alat atau mesin. Selain itu, tidak memiliki alat vakum untuk pengemasan produk serta keterbatasan pemasaran. Solusi untuk permasalahan mitra yaitu penyediaan teknologi tepat guna berupa alat produksi dan pengemasan dan pelatihan teknologi tepat guna berupa pelatihan pengemasan dan sosial media. Indikator capaian yang diharapkan dari kegiatan ini adalah peningkatan jumlah produksi 50%, penambahan 1 jenis produk yaitu urutan babi frozen. Kegiatan yang telah terlaksana yaitu persiapan kegiatan, sosialisasi, penyediaan teknologi tepat guna, pelatihan serta pendampingan teknologi tepat guna dan evaluasi. Berdasarkan hasil evaluasi, produksi meningkat karena adanya permintaan terdapat penghematan waktu produksi sebesar 50% dari 8 jam menjadi 4 jam serta penambahan jenis produk yaitu urutan frozen serta tercapainya pemasaran menggunakan teknologi tepat guna berupa Facebook dan Instagram.

PENERAPAN GREEN HUMAN RESOURCES MANAGEMENT PADA HOTEL NEW SUNARI LOVINA BEACH RESORT Komang Krishna Darmawan; Luh Linna Sagitarini; I Gusti Agung Mas Krisna Komala Sari
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 5 No. 3 (2022)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v5i3.50837

This research is a qualitative descriptive study that aims to analyze the application of Green Human Resource Management to management commitment, especially in the human resources department, which will lead to the formation of green employee performance in carrying out their work in operations. This research was conducted at New Sunari Lovina Beach Resort for three months with data collection methods, namely interviews, observation, documentation, and literature study. The sample used in the interview process is hotel management, totaling eight people, namely department heads in all departments. The results of this study indicate that the application of Green Human Resource Management at New Sunari Lovina Beach Resort has been implemented but is not optimal. The not yet optimal implementation of Green Human Resources Management at New Sunari Lovina Beach Resort is caused by several factors, including the unstructured Standard Operating Procedure (SOP), management commitment, and a limited budget.

Implementation of e-service quality by front office department in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali Kadek Hindra Wijaya Putra; I Gusti Agung Mas Krisna Komala Sari; I Nyoman Winia
Journal of Applied Sciences in Travel and Hospitality Vol. 5 No. 2 (2022): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v5i2.88-97

This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick Resort & Spa Jimbaran Bali. This study uses a qualitative descriptive analysis method. Data were obtained by means of observation, documentation and interviews with informants who were considered to understand the research problem, namely the implementation of e-service quality by the front office department and the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick Resort & Spa Jimbaran Bali. Data collection methods used in this study were observation, documentation and interviews. The results of this study indicate that a total of 7 indicators (efficiency, reliability, compliance, privacy, responsiveness, compensation, contact) and a total of 21 sub-indicators of e-service quality have been fully implemented by the front office. staff at Movenpick Resort & Spa Jimbaran Bali. The implementation of e-service quality plays a very effective and efficient role in increasing guest satisfaction, as evidenced by the results of the percentage of guest satisfaction which has increased by 3.13% from before the implementation of e-service quality, which is 86.88%. Then after the implementation of e-service quality increased to 90.01%. Then it is known that of the 7 e-service quality indicators that have been implemented several indicators arere felt or considered by guests to be able to provide increased satisfaction during their stay, such as fulfillment, responsiveness, and contact.

Marketing Strategy in Increasing Ballroom Sales at New Kuta Hotel Monika Aprilia Wulandari; Elvira Septevany; I Gusti Agung Mas Krisna Komala Sari; I Ketut Suarta
Journal of Business on Hospitality and Tourism Vol 6, No 2 (2020): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

This research aims to increase ballroom sales at New Kuta Hotel, to find out marketing strategies that should be used by the sales & marketing departments to increase ballroom sales and to find out which strategies are most effective in marketing strategies by sales & marketing department. The analysis techniques used are qualitative descriptive analysis, quantitative descriptive analysis, Internal Factor Analysis Summary Matrix (IFAS), External Factor Analysis Summary Matrix (EFAS), Internal–External Matrix (IE), SWOT Analysis and Quantitative Strategic Planning Matrix (QSPM). Based on the results of IFAS matrix analysis, the main strength is the ballroom sales can help increase hotel revenue, while the main weakness is the incentives imposed by the sales & marketing departments are less appropriate. Based on the EFAS matrix analysis, it was discovered that the main opportunity was the ability of sales & marketing to bring in customers while the main threat faced was the budget considered by the customer. The IE Matrix study results put the company in the Growth Strategic (Cell II) position. SWOT analysis produced eight alternative strategies of marketing strategies from the eight strategies and obtained three marketing strategies that were prioritized and calculated through QSPM Matrix with a total TAS of 181.29.

Food and Beverage Service Standards at Capella Ubud during the Covid-19 Pandemic I Made Bayu Kusuma; I Gusti Agung Mas Krisna Komala Sari; Ni Ketut Bagiastuti; I Ketut Suja
International Journal of Glocal Tourism Vol. 4 No. 2 (2023): International Journal of Glocal Tourism - June 2023
Publisher : Yayasan Sinergi Widya Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Purpose: The purpose of this study is to determine the application of service standards for food and beverage service by employees at the Capella Ubud, Bali, Indonesia, during the Covid-19 pandemic. Research methods: This study uses descriptive analysis methods and descriptive statistics using guest comments. The data obtained by finding the average value of the results of guest comments with 3 indicators namely location, service, and cleanliness so that data presentation can be carried out to draw conclusions. Findings: The results of this study indicate that the location, service, and cleanliness indicators get guest satisfaction with an average 4-star gain of 151.16 with the highest score on cleanliness and an average 5-star score of 148.84 with the highest score on service. Implication: Capella Ubud applies good food and beverage service standards during the Covid-19 pandemic.

Analisis Tingkat Kepuasaan SMK terhadap Pendampingan Politeknik Negeri Bali pada Program Smk Pusat Keunggulan I Gusti Agung Mas Krisna Komala Sari; I Gde Agus Jaya Sadguna; Agus Adi Putrawan; Ni Made Sintya Rani
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v8i10.13842

This research aims to analyze the understanding and concern of environmental accounting for medical waste management at the Plawad Karawang Community Health Center. This research method uses qualitative data collection techniques using observation, interviews and documentation. The results of this research are that the Plawad Community Health Center has an understanding and concern for protecting and maintaining the surrounding environment, by minimizing and preventing the negative impact of the waste produced, whether by managing medical waste or being an example for people who visit the Plawad Community Health Center by providing domestic trash cans. or also called household waste (non-medical waste), and medical waste, as well as B3 waste. Plawad Community Health Center has not fully implemented environmental accounting, but the Community Health Center has incurred costs incurred from operational activities related to environmental maintenance.

Meningkatkan Pelayanan Wisatawan Asing Asal Malaysia di Desa Kutuh, Badung I Gde Agus Jaya Sadguna; I Gusti Agung Mas Krisna Komala Sari; Ni Made Sintya Rani; Ni Nyoman Harini Puspita
Madaniya Vol. 4 No. 4 (2023)
Publisher : Pusat Studi Bahasa dan Publikasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53696/27214834.636

Desa Kutuh memiliki beragam obyek pariwisata seperti Pantai Gunung Payung, Pantai Pandawa, dan Pantai Timbis yang harus didukung dari segi penguatan dan peningkatan knowledge, skill, dan juga attitudenya sehingga mampu memberikan pelayanan hospitality yang baik dan profesional kepada wisatawan. Politeknik Negeri Bali (PNB) sebagai salah satu perguruan tinggi yang dekat dengan Desa Kutuh memiliki peran dalam mengembangkan dan memastikan keberlanjutan pariwisata untuk kepentingan masyarakat desanya, termasuk dalam mempromosikan Green Tourism sebagai unggulan dari PNB. Wisatawan dari Malaysia menduduki peringkat keempat jumlah kunjungan terbesar ke Bali, sehingga pemahaman dan pelayanan kepada wisatawan asal negara tersebut perlu ditingkatkan. Metode pelaksanaan kegiatan dilakukan dengan pemaparan presentasi dan juga workshop. Kegiatan ini merupakan kerjasama antara Politeknik Negeri Bali, Desa Kutuh, dan mitra pendidikan tinggi dari Malaysia yaitu Politeknik Kota Kinabalu. Masing-masing pihak memberikan pemahaman terkait pengelolaan desa wisata, pelayanan terhadap wisatawan Malaysia, dan pemaparan dan workshop pembuatan eco enzyme. Kegiatan ini berjalan lancar dan memiliki harapan yaitu mengecilnya kesenjangan antara harapan dan realitas terhadap pelayanan kepada wisatawan asing khususnya dari Malaysia.

The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa Kadek Intan Diastari Dewi; I Gusti Agung Mas Krisna Komala Sari; Ni Putu Wiwiek Ary Susyarini; Ni Luh Eka Armoni; Dewa Made Suria Antara
Journal of Applied Sciences in Travel and Hospitality Vol. 5 No. 1 (2022): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v5i1.1-9

This research aims to determine the effect of excellent service by butler on guest satisfaction at Tanadewa Villas & Spa. This research used a quantitative method. Data were collected by questionnaire were analyzed using simple linear regression analysis. The collecting of data was an observation, distributed the questionnaire, and interviewing the assistant front office manager. The population in this research was the number of guests who stayed at Tanadewa Villas & Spa for six months from October 2020 to April 2021. The total of samples of this research was 30 respondents. The results of this research 30 respondents stated excellent service by butler has a significant effect and has a positive direction towards guest satisfaction. The Pearson Correlation test results between the excellent service and guest satisfaction variable (Y), which are 0.662, show that the correlation between excellent service and guest satisfaction is high. Determination Coefficient Analysis shows that excellent service has 43.9% in explaining the variance of guest satisfaction, while the remaining 56.1% is from other factors not in this research. All the indicators have shown numbers above four of the Likert Scale. It means excellent service is still needed to optimize to make guest satisfaction such as teaching English of serving guests, providing directions on how to use the facilities in the villa, for example operating coffee machine or EDC machine, and carrying out guidance also socialization periodically focuses on excellent service procedures to butler employees.

Implementation of e-service quality by front office department in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali Kadek Hindra Wijaya Putra; I Gusti Agung Mas Krisna Komala Sari; I Nyoman Winia
Journal of Applied Sciences in Travel and Hospitality Vol. 5 No. 2 (2022): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v5i2.88-97

This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick Resort & Spa Jimbaran Bali. This study uses a qualitative descriptive analysis method. Data were obtained by means of observation, documentation and interviews with informants who were considered to understand the research problem, namely the implementation of e-service quality by the front office department and the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick Resort & Spa Jimbaran Bali. Data collection methods used in this study were observation, documentation and interviews. The results of this study indicate that a total of 7 indicators (efficiency, reliability, compliance, privacy, responsiveness, compensation, contact) and a total of 21 sub-indicators of e-service quality have been fully implemented by the front office. staff at Movenpick Resort & Spa Jimbaran Bali. The implementation of e-service quality plays a very effective and efficient role in increasing guest satisfaction, as evidenced by the results of the percentage of guest satisfaction which has increased by 3.13% from before the implementation of e-service quality, which is 86.88%. Then after the implementation of e-service quality increased to 90.01%. Then it is known that of the 7 e-service quality indicators that have been implemented several indicators arere felt or considered by guests to be able to provide increased satisfaction during their stay, such as fulfillment, responsiveness, and contact.

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