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All Journal Jurnal Kajian Bali Al Ishlah Jurnal Pendidikan International Journal of Social Science and Business Jurnal Mantik Enrichment : Journal of Management Jurnal Manajemen Perhotelan dan Pariwisata Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Community Empowerment Jurnal Kepariwisataan Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan eScience Humanity Journal Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Jurnal Ilmiah Hospitality Management Jurnal Ilmiah Pariwisata dan Bisnis Jurnal Ilmiah Ilmu Terapan Universitas Jambi Journal of Business on Hospitality and Tourism International Asia Of Law and Money Laundering (IAML) JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Sharia Economic and Management Business Journal (SEMBJ) Society TRJ (Tourism Research Journal) Open Access DRIVERset
Sudjana, I Made
Institut Pariwisata Dan Bisnis Internasional
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

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Pengaruh Budaya Organisasi dan Pemberian Kompensasi Terhadap Kepuasan Kerja Karyawan Hotel Pulasari , Putu Gede Kresna Jananda; Sudjana , I Made; Sudarmawan , I Wayan Eka
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 10 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i10.585

Abstract

Kepuasan Karyawan sangat penting bagi perkembangan produktivitas perusahaan itu sendiri. Tujuan penelitian ini untuk mengetahui signifikansi pengaruh Budaya Organisasi dan Kompensasi Terhadap Kepuasan Kerja Karyawan secara simultan maupun parsial. Populasi dalam penelitian ini sebanyak 64 responden diambil keseluruhannya. Pengujian hipotesis ini dilakukan pada tingkat signifikansi 5%. Hasil penelitian menunjukkan bahwa secara secara bersama-sama budaya organisasi dan kompensasi berpengaruh positif dan signifikan terhadap kepuasan. Secara parsial budaya organisasi berpengaruh positif dan signifikan terhadap kepuasan kerja. Diikuti dengan variabel kompensasi berpengaruh positif dan signifikan terhadap kepuasan. Berdasarkan penelitian ini perusahaan diharapkan dapat meningkatkan kepuasan kerja karyawannya dalam bentuk menambahkan uang overtime atau bonus maupun reward dan lebih meningkatkan pelaksanaan budaya organisasi. Employee satisfaction is very important for the development of the productivity of the company itself. The purpose of this study was to determine the significance of the influence of Organizational Culture and Compensation on Employee Job Satisfaction simultaneously or partially. The population in this study as many as 64 respondents taken in its entirety. This hypothesis testing was carried out at a significance level of 5%. The results showed that together organizational culture and compensation had a positive and significant effect on satisfaction. Partially, organizational culture has a positive and significant effect on job satisfaction. Followed by the variable compensation has a positive and significant effect on satisfaction. Based on this research, the company is expected to increase the job satisfaction of its employees in the form of adding overtime money or bonuses or rewards and further improving the implementation of organizational culture.
Kinerja Staf Organisasi dan Kepuasan Tamu dalam Industri Pariwisata di Indonesia Witarsa Witarsa; I Made Darsana; I Made Sudjana; Wamaungo Juma Abdu
Society Vol 10 No 1 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i1.372

Abstract

The waiter’s role is of great importance in the smooth operation of a restaurant business within the tourism industry. Thus, it is necessary to critically examine the waiter’s performance concerning guest satisfaction in a tourism organization. In the case of this study, a waiter not only performs the role of a waitress but is also tasked to become an ambassador within the sector. Taking Warung Mesari in the context of this study, waiters must display good hospitality in welcoming visitors and introducing and preserving the restaurant’s image. Based on this view, the present study looks at the performance of waiters as a way to contribute to the increament in the number of guests satisfied with the services provided by warung Mesari. The research method used is descriptive-qualitative, with data collection techniques in the form of interviews, documentation studies, and observations. This study revealed that: the waiters were able to provide good service and establish good relationships with guests who visited the restaurant; the waiters have done their job successfully; the restaurant has received many positive guest comments from guests; the restaurant also gets repeater guests; and guests who have visited again invite their friends to visit the Warung Mesari restaurant.
Intervensi Kebudayaan Lokal melalui Keterlibatan Pecalang dalam Mempengaruhi Penerapan Protokol Kesehatan CHSE terhadap Loyalitas Wisatawan ke Desa Budaya Kertalangu Denpasar I Made Trisna Semara; I Nyoman Sunarta; I Made Sudjana
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 12 No. 2 (2022): Volume 12 No 2 Oktober 2022
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2022.v12.i02.p09

Abstract

Applying the CHSE (Cleanliness, Health, Safety, Environment Sustainability) health protocol is a new practice that initially received a light rejection from the community, including when visiting tourist attractions during the pandemic Covid-19. This article aims to identify the application of CHSE, identify the effect of its application on tourist loyalty and identify local cultural interventions through the involvement of customary village security guard of ‘pecalang’ on the effect of the application of CHSE on tourist loyalty. This article used a quantitative approach, with data analysis techniques using quantitative descriptive and Partial Least Square (PLS) analysis. The results showed that the implementation of CHSE was carried out well, with an average rating of 4.09 (good), and had a positive and significant effect on tourist loyalty. The involvement of ‘pecalang’ certainly contributes to the implementation of CHSE in tourist attractions, but the uncontrolled involvement of ‘pecalang’ can reduce tourist loyalty.
HOW HUMAN RESOURCE AGILITY CREATES SUSTAINABLE COMPETITIVE ADVANTAGE: THE MEDIATING EFFECT OF SERVICE INNOVATION Darsana, I Made; Sudjana, I Made
Jurnal Ilmiah Ilmu Terapan Universitas Jambi Vol. 10 No. 3 (2026): Volume 10, Nomor 3, June 2026
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jiituj.v10i3.56482

Abstract

The rapid advancement of digital transformation, artificial intelligence, and evolving customer expectations has reshaped the hospitality industry, requiring organizations to develop agile human resources and innovative service capabilities to maintain sustainable competitiveness. Despite growing interest in organizational agility and innovation, limited studies have integrated Human Resource Agility (HRA), Service Innovation (SI), and Sustainable Competitive Advantage (SCA) within the hospitality sector, particularly in emerging economies such as Indonesia. This study examines the effect of HRA on SCA and investigates the mediating role of SI. A quantitative explanatory approach was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected through structured questionnaires from 300 employees and managers working in hotels, resorts, villas, and hospitality platforms across Bali, Jakarta, Yogyakarta, Bandung, and Surabaya. Reliability and validity assessments were conducted, followed by structural model evaluation using path coefficients, R², Q², f², and bootstrapping with 5,000 resamples. The results reveal that HRA positively and significantly influences both SI and SCA. SI also has a significant positive effect on SCA and partially mediates the relationship between HRA and SCA. These findings indicate that agile human resources enhance organizational adaptability and innovation capability, thereby strengthening long-term competitive advantage. The model demonstrates satisfactory explanatory and predictive power, supporting the Resource-Based View and Dynamic Capability Theory. The study’s novelty lies in integrating HRA, SI, and SCA within the Indonesian hospitality, contributing to the understanding of agility-driven innovation mechanisms. Practically, the findings importance of strengthening digital competencies, adaptive learning, and innovation-oriented organizational cultures to achieve sustainable competitiveness.
Developing Responsible Tourist Behavior Through Smart Tourism Technology, Cultural Authenticity, and Memorable Tourism Experiences: Evidence From Bali I Gusti Made Riko Hendrajana; I Made Sudjana; Firlie Lanovia Amir
Sharia Economic and Management Business Journal (SEMBJ) Vol. 7 No. 2 (2026): Sharia Economic and Management Business
Publisher : Yayasan Darussalam Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62159/sembj.v7i2.2698

Abstract

Background: The increasing demand for sustainable tourism has highlighted the importance of encouraging responsible tourist behavior while enhancing visitor experiences. This study investigates the effects of Smart Tourism Technology (STT) and Cultural Authenticity (CA) on Responsible Tourist Behavior (RTB), with Memorable Tourism Experience (MTE) serving as a mediating variable. Grounded in the Stimulus–Organism–Response (S-O-R) theory, the study proposes that smart tourism technology and cultural authenticity function as external stimuli that shape tourists' memorable experiences and subsequently influence their behavioral responses. Method: A quantitative explanatory research design was employed, and data were collected from 372 domestic and international tourists who had visited Bali within the previous twelve months. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: The findings reveal that Smart Tourism Technology and Cultural Authenticity significantly enhance Memorable Tourism Experience. Furthermore, Smart Tourism Technology, Cultural Authenticity, and Memorable Tourism Experience positively influence Responsible Tourist Behavior. The mediation analysis confirms that Memorable Tourism Experience significantly mediates the relationship between Smart Tourism Technology and Responsible Tourist Behavior, as well as between Cultural Authenticity and Responsible Tourist Behavior. These findings support the application of S-O-R theory in sustainable tourism research and demonstrate that integrating smart tourism technologies with authentic cultural experiences can foster responsible tourist behavior. Conclusion: The study provides theoretical contributions to tourism behavior literature and practical implications for destination managers seeking to promote sustainable tourism development in Bali.
Intervensi Kebudayaan Lokal melalui Keterlibatan Pecalang dalam Mempengaruhi Penerapan Protokol Kesehatan CHSE terhadap Loyalitas Wisatawan ke Desa Budaya Kertalangu Denpasar I Made Trisna Semara; I Nyoman Sunarta; I Made Sudjana
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 12 No. 2 (2022): Volume 12 No 2 Oktober 2022
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2022.v12.i02.p09

Abstract

Applying the CHSE (Cleanliness, Health, Safety, Environment Sustainability) health protocol is a new practice that initially received a light rejection from the community, including when visiting tourist attractions during the pandemic Covid-19. This article aims to identify the application of CHSE, identify the effect of its application on tourist loyalty and identify local cultural interventions through the involvement of customary village security guard of ‘pecalang’ on the effect of the application of CHSE on tourist loyalty. This article used a quantitative approach, with data analysis techniques using quantitative descriptive and Partial Least Square (PLS) analysis. The results showed that the implementation of CHSE was carried out well, with an average rating of 4.09 (good), and had a positive and significant effect on tourist loyalty. The involvement of ‘pecalang’ certainly contributes to the implementation of CHSE in tourist attractions, but the uncontrolled involvement of ‘pecalang’ can reduce tourist loyalty.
Promosi Bukit Kopi: Harapan dan Tantangan dalam Rangka Persiapan Pengembangan Desa Wisata Bongancina di Bali Utara Francisca Titing Koerniawaty; I Made Sudjana; Bondan Pambudi
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 12 No. 1 (2022): Volume 12 No 1 April 2022
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2022.v12.i01.p06

Abstract

This study provides substantial data in designing the coffee hill-based rural tourism development model of Bongancina Village in North Bali. It focused on two objectives firstly, introducing opportunities by supplying the essential data of Bongancina Village’s potencies through tourist attractions identification; secondly, to analyze the challenges that are faced in rural tourism development. This study implemented the initial stages of the R&D approach with a qualitative analysis method. Data collected by using a passive participatory observation, interviews and FGD techniques. The results revealed that it has opportunities to be developed as rural tourism for economic recovery post the Covid-19 pandemic. The 8 criteria of tourist attractions which were classified into 75 indicators were in a feasible position. The challenges identified from the eight criteria can be utilized to determine the strategies in designing a development model. This study result can promote Bongancina Village and enrich the literature for further studies.
Merintis Wisata Tematik Edukasi Kopi di Bali Utara sebagai Pemulihan Ekonomi Pasca-Pandemi Covid-19 Francisca Titing Koerniawaty; I Made Sudjana
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 12 No. 2 (2022): Volume 12 No 2 Oktober 2022
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2022.v12.i02.p13

Abstract

This study was to design a coffee education thematic tourism model which could be implemented in Bongancina village as well as in other villages that have similar potential in North Bali. The model was designed by R&D research approach by collecting the data through participatory observations in January, March and September 2021. In-depth interviews and FGDs were also conducted in obtaining the village potencies. The results indicated that a coffee education thematic tourism model was designed by considering the concepts of 4A and CI which included of two coffee education thematic and four additional tour packages which were specified into forty-four tourist attraction criterias. The six tour packages included Bongancina Coffee Skills Program, Bongancina Hidden Coffee Bar by the River, Bongancina Cooking Class, Bongancina Culture Class, Bongancina Adventure, and Bongancina wellness. This model gives spacious rights to villagers to be directly involved in every tourism activity in recovering economy the post-pandemic Covid-19.
The Impact Of Certified Competency Tourism Human Resources In Facing The Aec Era: Case Study In Bali Sundring Pantja Djati; I Made Sudjana; I Made Darsana; I Nyoman Sudiarta; I Wayan Eka Mahendra
Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i2.152

Abstract

The tourism business in Bali is growing rapidly, and Bali has been known as one of the most popular tourist destinations, especially among foreign tourists. The combination of beauty and a balanced lifestyle strongly attracts foreign tourists to Bali. In anticipating the growth of tourists to Bali, human resources must be by the needs of the tourism industry. This article aims to determine Bali tourism human resources competency standards in the Masyarakat Ekonomi ASEAN. The data collection and analysis in this paper use literature studies, interviews, and observations of stakeholder activities related to implementing the competency certification process. The role of the government in preparing various regulations for improving human tourism resources through the Indonesian National Work Competency Standards, the Indonesian National Qualifications Framework, and Competency-Based Training, which are the main instruments in the competency certification process, are indispensable. In addition, it is also important to work with Professional Certification Institutions that have been certified nationally and internationally to strengthen the human resources of Bali tourism. Keywords: Certificate of Competence, Asean Economic Community, Certificate of Competence, Asean Economic Community, ASEAN Economic Community
Konsumsi Air Pariwisata dan Ketahanan Air Masyarakat: Model Tata Kelola Air Berkelanjutan di Destinasi Pariwisata Bali I Gusti Made Riko Hendrajana; I Made Sudjana; I Made Darsana
JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Vol. 5 No. 1 (2027): Februari 2027
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jamparing.v5i1.9311

Abstract

Perkembangan pariwisata Bali meningkatkan aktivitas ekonomi sekaligus memperbesar kebutuhan terhadap sumber daya air. Persoalan air pada destinasi pariwisata tidak dapat dipahami hanya sebagai masalah efisiensi operasional hotel, karena kebutuhan wisatawan berinteraksi dengan kebutuhan rumah tangga, pertanian, fungsi ekologis, dan nilai sosial-budaya masyarakat. Penelitian ini bertujuan menganalisis hubungan antara tekanan konsumsi air pariwisata, praktik pengelolaan air, ketahanan air masyarakat, dan kebutuhan tata kelola pada tingkat destinasi. Penelitian menggunakan pendekatan kualitatif deskriptif-interpretatif dengan strategi studi kasus kontekstual Bali dan sumber data sekunder berupa artikel ilmiah, statistik pemerintah, dokumen kelembagaan, kebijakan, serta penelitian terdahulu. Analisis dilakukan melalui reduksi data, kategorisasi tematik, perbandingan lintas sumber, penyajian data, dan sintesis masalah, penyebab, aktor, responsdan kebutuhan perbaikan. Hasil menunjukkan tiga pola utama: pertumbuhan pariwisata meningkatkan tekanan terhadap sumber air; industri mulai menerapkan efisiensi dan water accounting tetapi masih dominan pada tingkat unit usaha; dan ketahanan air masyarakat bergantung pada ketersediaan, kualitas, akses, kapasitas kelembagaan, koordinasi, serta partisipasi. Temuan tersebut menjadi dasar pengembangan model Destination Water Governance yang menghubungkan pertumbuhan pariwisata, pengukuran konsumsi, efisiensi dan penggunaan kembali air, konservasi sumber, koordinasi kelembagaan, serta agensi masyarakat. Model ini menggeser orientasi pengelolaan dari water saving pada tingkat usaha menuju water security pada tingkat destinasi.
Co-Authors Angelina Hartono Arafaf , Willy Arik Agustina Arun Suwi Arianty, A. A. Ayu Astina, Made Arya Astuti, Ni Luh Gde Sari Dewi Cristallya Eylana Pawane Francisca Titing Koernawaty Gunawan Gunawan Hani, Trivena Hani, Trivena I G. M. Riko Hendrajana I Gusti Ayu Melistyari Dewi I Gusti Suka Arnawa I Made Darsana I Nyoman Sudiarta I Nyoman Sunarta I Nyoman Sunarta I Nyoman Sunarta I Wayan Eka Mahendra Ida Ayu Etsa Pracintya Ida Bagus Putra Yadnya Koeswiyono , Dika Pranadwipa Komang Trisna Pratiwi Arcana Lanovia Amir, Firlie Lestari, Ni Made Ratih Ayu Dian Mulyarta , I Gede Sri Ni Luh Supartini Ni Wayan Rena Mariani Nurwijayanti Pambudi, Bondan Prabawa , Kadek Surya Pulasari , Putu Gede Kresna Jananda Putu Eka Wirawan Putu Eni Oktaviani Rahmat Ingkadijaya Sanjaya, I Wayan Kiki Semara, I Made Trisna Sudarmawan , I Wayan Eka Sundring Pantja Djati Titing Koerniawaty, Francisca Trivena Hani Tunjungsari, Komang Ratih Wamaungo Juma Abdu Witarsa Witarsa Witarsa Witarsa