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All Journal JUIMA : Jurnal Ilmu Manajemen Jurnal Bakti Saraswati E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) J-MIND (Jurnal Manajemen Indonesia) International Journal of Applied Business and International Management Journal of International Conference Proceedings Values EMAS: Jurnal Ekonomi, Manajemen dan Bisnis SENEMA Journal Research of Management
Made Pradnyan Permana Usadi
Universitas Mahasaraswati Denpasar
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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The Effect of Service Quality, Trust, And Delivery Timelines on Customer Satisfaction at J&T Cargo Kapten Regug Made Yoga Artika Widyantara; I Gusti Ngurah Agung Gede Eka Teja Kusuma; Made Pradnyan Permana Usadi
EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Vol. 7 No. 2 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i2.13668

Abstract

The rapid developments of internet technology in Indonesia has significantsly increased e-commerce activities, leading to a growing demand for efficients and reliable logistics and delivery services. J&T Cargo Kapten Regug is one of the expeditions services providers that continues to strive to maintain customers satisfactions amid increasingly intense competitions. However, based on observationss and interviews, several issues were identsified, including unprofessionsal employee performance, customers concerns regarding shipments security, and delivery processes that do not meet estimated timelines. These conditionss motivated this study, which aims to examine the effects of services quality, trust, and delivery timelines on customers satisfactions at J&T Cargo Kapten Regug. This research was conducted at J&T Cargo Kapten Regug. The populations comprised all customers who had used J&T Cargo Kapten Regug’s delivery services, with an unknown total number. A purposive sampling method with a non-probability sampling technique was employed, involving 160 respondents who had previously used the company’s services. Data were collected through observationss, interviews, and the distributions of Likert-scale questionsnaires. The data were analyzed use multiple linear regressionss analysis with the assistance of SPSS versionss 25. The result indicate that services quality, trust, and delivery timelines each have a positive and significants effects on customers satisfactions at J&T Cargo Kapten Regug. These findings suggest that improvements in services quality, increased customers trust, and more timely delivery services contribute significantsly to higher levels of customers satisfactions.
PENGARUH GAYA HIDUP, BRAND IMAGE,DAN PERSEPSI KUALITAS TERHADAPKEPUTUSAN PEMBELIAN IPHONE SECONDPADA GENERASI Z DI KOTA DENPASAR Ni Kadek Sintya Devi; I Gusti Ayu Imbayani; Made Pradnyan Permana Usadi
Journal Research of Management Vol. 7 No. 2 (2026): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jarma.2026.7278

Abstract

The increasing number of smartphone users has also influenced people's preference patterns for brands, especially among Generation Z. Although the price of the iPhone is known to be quite high, this device remains highly sought after, even in second-hand condition. This study aims to determine the influence of lifestyle, brand image and perceived quality on purchasing decisions. The research method used is quantitative. The population used are consumers who have purchased iPhones, born between 1997 and 2012 and domiciled in Denpasar City and a sample of 150 people. Data analysis techniques used Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, Multiple Correlation Test, Coefficient of Determination, F Test and t Test. The results of the study obtained indicate that lifestyle, brand image and perceived quality each have a positive and significant influence on purchasing decisions. Suggestions in this study are that second-hand iPhone sellers are expected to always offer iPhone products that have a good appearance and features, always carry out detailed checks on iPhone products, always provide product specification information honestly and according to actual conditions.
Co-Authors Anak Agung Dwi Widyani Dwinata JS , I Putu Wahyu Dwinata JS, I Putu Wahyu Hery Widijanto I G NG A Gede Eka Teja Kusuma I Gede Cahyadi Putra I Gede Rihayana I Gusti Ayu Imbayani I Gusti Ayu Ketut Giantari I Gusti Ayu Komang Trihita Purnamasari I Gusti Ngurah Agung Gede Eka Teja Kusuma I Kadek Dika Dwipayana I Komang Oka Permadi I Komang Suryadnya Diputra I Made Surya Prayoga I Made Wardana I Putu Wahyu Dwinata JS I Wayan Sucipta Wibawa Kadek Satya Prayoga Made Yoga Artika Widyantara Mentari, Ni Made Indah Mentari Ni Kadek Ayu Sumerti Ni Kadek Dian Aristi Ni Kadek Sintya Devi Ni Komang Adung Saptani Ni Komang Alit Prameswari Atmaja Ni Komang Lisnawati Ni Made Dwi Puspitawati Ni Putu Siska Pratiwi Ni Putu Yeni Astiti SETIAWAN JODI, I WAYAN GEDE ANTOK Yura Karlinda Wiasa Putri Yustikarani Julianti Pambudi Yustikarani Julianti Pambudi