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Journal : Research Horizon

Analysis of Differences in Legal Protection Towards Consumers in Business Transactions Based on Different Types of Contracts Ningsih, Familla Dwi; Dewi, Ery Arsita; Mawahib, Mawahib; Prabowo, Muhammad Shidqon; Kustanto, Anto
Research Horizon Vol. 4 No. 3 (2024): Research Horizon - June 2024
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.4.3.2024.262

Abstract

This research aims to analyze differences in legal protection for consumers based on the type of contract in business transactions. Primary data was obtained through unstructured interviews with 385 respondents, and secondary data was collected from various related sources. Data analysis was carried out using the ANOVA test to evaluate the average difference in legal protection between sales, rental, and service contracts. Analysis results ANOVA shows a significant difference in legal protection for consumers based on contract type. Is known that sales and purchase contracts provide significantly higher legal protection compared to rental and service contracts. These findings indicate that the type of contract has a significant impact on the level of legal protection received by consumers. The implication of this research is the need for special attention to regulations and legal protection standards in rental and service contracts to ensure fairness for consumers.
Consumer Protection Legal Frameworks in Indonesia: The Challenges of E-Commerce and Data Privacy Supriyanto; Rahardjo, Tanti Malaka Sari; Sumiyati; Noerdjaja, Himawan; Pambudi, Gumilang Eka; Prabowo, M. Shidqon
Research Horizon Vol. 5 No. 2 (2025): Research Horizon - April 2025
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.5.2.2025.491

Abstract

Consumer protection law in Indonesia, primarily governed by Law No. 8 of 1999, aims to safeguard consumer rights amidst the complexities of a growing economy. While this law has helped address power imbalances between consumers and businesses, it faces limitations in dealing with challenges arising from the digital economy, particularly in the realms of e-commerce and data privacy. The main objective of this study is to evaluate the effectiveness of Indonesia’s consumer protection framework in the context of these modern challenges. Using a juridical-normative approach, the research analyzes relevant legal provisions through qualitative techniques, focusing on the applicability of existing laws to digital transactions. The study reveals significant gaps, particularly in the protection of personal data, cybersecurity, and privacy in e-commerce. Although various regulations, such as the Electronic Information and Transactions Law and the Trade Law, provide some safeguards, they remain insufficient in fully addressing the risks posed by rapid technological advancements. The enforcement mechanisms are also weak, leaving consumers vulnerable to issues like fraud and data breaches. The study concludes that Indonesia’s consumer protection laws must be revised to address these new challenges, with a more comprehensive and centralized framework that aligns with international standards on data protection and digital transactions.