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All Journal Jurnal Teknologi E-Journal Widya Ekonomika MAJALAH ILMIAH WIDYA Prosiding Semnastek Syntax Literate: Jurnal Ilmiah Indonesia JURNAL REKAYASA SISTEM INDUSTRI MITRA: Jurnal Pemberdayaan Masyarakat Warta Ikatan Sarjana Komunikasi Indonesia Dinasti International Journal of Management Science Jurnal Bakti Masyarakat Indonesia Journal of Servite JENIUS: Jurnal Terapan Teknik Industri COMMENTATE: Journal of Communication Management Journal of Research on Business and Tourism Indonesian Community Journal Madani : Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat Charitas Metris: Jurnal Sains dan Teknologi Journal of Communication and Public Relations (JCPR)
Wibawa Prasetya
Universitas Katolik Indonesia Atma Jaya
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : MAJALAH ILMIAH WIDYA

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ANALISIS KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN BIRO PERJALANAN WISATA PT. DWIDAYA TOUR Prasetya, Wibawa
MAJALAH ILMIAH WIDYA 2012
Publisher : MAJALAH ILMIAH WIDYA

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Abstract

Service is very important factor for Customer satisfaction which regareded as the key to success in maintaining the customer.The research on the service quality of Dwidaya Tour & Travel is based on 5 service quality dimensions: the tangible dimension, thereliability dimension, the responsiveness dimension, the assurance dimension and the empathy dimension. The methodology usedin this research is descriptive quantitative. The sample of the population is all 37 people as the Dwidaya’s active customers for thelast one year in November 2011 Comparing the service performance and customer importance, the satisfaction degree is 89, 13%,which means the customer has not really satisfied with Dwidaya’s service quality, and lowest satisfaction of customers derived fromthe services cape, with the satisfaction degree is 66,97%. The strategies suggested that can be implemented to boost the customersatisfaction towards for the company, is to maintain all the service aspects which have already seem to be satisfied the customersand emphasize all service aspects which haven’t performed to satisfy the customers, especially the facility of Dwidaya.
Co-Authors - Natalia Andrey Chandra, Andrey Angelina Angelina Aryantoro, Gregorius Wisnu Bathesta, Yovi Chendrasari W.Octavia Chendrasari Wahyu Oktavia Christine Natalia Christine Natalia Damasputra, Albertus Nugi Prasetya Daru Seto Bagus Anugrah Dwi Yunti Wibowo Ferdian Suprata Georgius Roysandi Yogatama Gandur Goenawan, Stephanus Ivan Gunawan, Sebastian Harwinda, Alfilonia Herman Yosep Sutarno Herman Yosep Sutarno Hotma Antoni Hutahaean Howin, Rikko Indriati, Kumala Istiqfar Panji Wimast Prokoso Jessica Jovie Koeshendrawan Putra Kamal, Kamal Kartikaningsih, Dewi Kurniawan, Angela Arella Laban Eka Jaya Lictyawati, Marcellina Cynthia Lydia, Antonia Marsellinus Bachtiar Wahyu Monica Monica Nesya Nathania Hanjaya Nur Tjahyo Eka Darmayanti Octavia, Chendrasari W. Pusung, Kevin Pusung Putri Riana Magdalena Rianita Pramitasari Rikko Howin Ronald Sukwadi Ronald Sukwadi Salsabila, Syafira Silalahi, Agustinus Surbakti, Feliks Prasepta Surbakti, Feliks Prasepta Sejahtera Sutjiadi, Inez Sutomo Sutomo Syahreen Nurmutia Taruna, Malvin Theresia Ghozali TIUAJ, Yanto Utoro, Annisa Nadhilah Veronica Gisela Veronica Tjhintia Veronica Tjhintia Vivi Triyanti Wahyu Wahyu Wanto Sarwoko Wicaksono, Michael Hizkia Wijayanti, Linda William Ciputra Wilona Angelina Azels YANTO YANTO YANTO Yulius, Careen Yuniar, Nabila Alda Zefanya, Eva Angelica