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PENGARUH KUALITAS PELAYANAN CUSTOMER SERVICE TERHADAP KEPUASAN PELANGGAN GRAPARI TELKOMSEL MADIUN Mursyid, Mursyid; Purwanta, Purwanta; Suliantoro, Suliantoro
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 1 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i1.123

Abstract

One of the key success factors for the provision of cellular services in this competitive era is the ability of an operating network to provide customer service to the public. The desire to successfully solve problems while satisfying customers is part of the work culture of Telkomsel employees. Caring for consumers is important. The purpose of conducting this research is to determine the effect of service quality which consists of dimensions of tangible, reliability, responsiveness, assurance and empathy partially and simultaneously on customer satisfaction at Grapari Telkomsel Madiun. Based on the results of the discussion, it can be concluded that service quality which consists of tangible, reliability, responsiveness, assurance and empathy dimensions partially and simultaneously has a significant effect on customer satisfaction at Grapari Telkomsel Madiun.
PENGELOLAAN JENJANG KARIR DI RSUD I LAGALIGO WOTU KABUPATEN LUWU TIMUR PROVINSI SULAWESI SELATAN DALAM PERSPEKTIF EKONOMI ISLAM hidayatullah, Hidayatullah; Purwanta, Purwanta; B, Endah Wening
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 16 No. 2 (2023): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v16i2.145

Abstract

This study evaluates the implementation of career development at Rumah Sakit Umum Daerah I Lagaligo Wotu, East Luwu Regency, South Sulawesi, with a focus on optimal service to human resources. Career development involves education, training, promotion, and employee transfers, aiming to assess competence, enhance efficiency, and provide a foundation for professional development. Career advancement in the Islamic perspective is a concept that guides career development in alignment with ethical and moral values in Islam. In Islam, the career concept extends beyond professional achievements to include dedication and service to the community. The study utilizes a qualitative approach to understand the behavior, attitudes, motivation, and actions of the research subjects. It provides insights into career development efforts that can enhance the effectiveness of healthcare services and employee welfare at the hospital from the perspective of Islamic economics. The identified constraints include a lack of policy understanding and delays in the collection of promotion documents. Solutions involve improving employee task understanding, promoting positions through professional development, performance, and training.
PELATIHAN DIGITAL MARKETING, TEKNIK FOTO PRODUK DAN PENGOLAHAN MINYAK JELANTAH DI DUKUH SRUMBUNG, KALURAHAN SEGOROYOSO, KECAMATAN PLERET, KABUPATEN BANTUL, DIY Maelana, Herman Wahyu Dwi; Wijayanti, Irine Diana Sari; Murdapa, Purnama Andri; Purwanta, Purwanta; Wahyudiyono, Wahyudiyono
HIKMAYO: JURNAL PENGABDIAN MASYARAKAT AMAYO Vol. 2 No. 2 (2023): HIKMAYO : Jurnal Pengabdian Masyarakat
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/hikmayo.v2i2.143

Abstract

Digital marketing training, product photo techniques and processing used cooking oil into candles are appropriate training in accordance with the times and the use of waste that can be further utilized. The purpose of this activity is to explain how to cultivate a creative, innovative, and independent entrepreneurial spirit through training on Digital Marketing, how to do product photos to make them attractive and used cooking oil waste treatment to create new products that can increase residents' income. This activity was held in Srumbung, Kalurahan Segoroyosot, Kapanewon Pleret, Kabupaten Bantul, DIY and was attended by the surrounding community. This activity is carried out by lecture and practice methods. Through lectures and practice activities, the community can understand the material presented and can practice directly. The community is active and responsive in this service activity.
PROGRAM PENGENALAN ARTIFICIAL INTELLIGENCE UNTUK UMKM DENGAN CHATGBT UNTUK MENINGKATKAN PENJUALAN PRODUK UMKM Budiningrum, Endah Wening; Hartadi, Agung; Nugroho, Nurhadi; Purwanta, Purwanta; Fathoni, Muhammad Isnaini
HIKMAYO: JURNAL PENGABDIAN MASYARAKAT AMAYO Vol. 3 No. 1 (2024): HIKMAYO : JURNAL PENGABDIAN MASYARAKAT
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/hikmayo.v3i1.165

Abstract

Artificial intelligence (AI) is part of a new generation of technology that can facilitate the competitive advantage of MSMEs. Because the Indonesian economy is largely driven by MSMEs, the application of AI to MSMEs is a key factor in the success of the national economy. This AI introduction program for MSMEs aims to introduce AI that is beneficial for the sustainability of MSME businesses, where currently it is felt that the struggle for MSMEs to continue to survive is quite difficult. The implementation of the AI ​​community empowerment program for MSMEs is carried out in collaboration with the Koperasi Serba Usaha Ikatan Pengrajin Sleman (KSU IKAPIM), which is a cooperative whose members are MSMEs in Sleman Regency, DIY. This service activity is carried out through several stages, namely the survey stage, socialization and training, mentoring and finally the evaluation stage. AI can increase MSME product sales through accurate customer data analysis, customer personalization, chatbots and automated customer service, targeted marketing with a clear target market, customer sentiment analysis, business process automation such as inventory management, scheduling and order processing, demand prediction, price optimization which helps in setting prices, better ad management, and better product development. By incorporating AI into their operations, MSMEs can increase efficiency, optimize marketing strategies, and improve customer experience, all of which can contribute to increased sales of their products.
An Exploration of Knowledge, Attitudes, and Competencies of Ambulance Nurses in a Pre-Hospital Setting in the Special Region of Yogyakarta Martani, Hersinta Retno; Purwanta, Purwanta; Kudiyana, Kudiyana; Isnaini, Mifta Yusri; Ari Sadewa, Deskantari Murti; Moh. Yanuar, I Made
Interest : Jurnal Ilmu Kesehatan INTEREST: Jurnal Ilmu Kesehatan Volume 13 Number 1 May 2024
Publisher : Poltekkes Kemenkes Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37341/interest.v13i1.645

Abstract

Background: Trauma-related deaths outside of hospitals predominate over those that occur in hospital settings. Inadequate resuscitation and staff delays in treating patients were two factors that could raise the risk of death in the pre-hospital setting. For sustainable pre-hospital service quality improvement programmes, ambulance nurses’ knowledge, attitudes, and competencies were crucial. This study aims to explore the ambulance nurses’ knowledge, attitudes, and competencies in the Special Region of Yogyakarta (DIY). Methods: This research was a descriptive quantitative study using a cross-sectional design. A total of 54 respondents from Sleman, Bantul, Kulon Progo, Gunungkidul, Yogyakarta, and the DIY Public Safety Center (PSC) were included using total sampling. The research was carried out in September 2023. The Kruskal-Walsis, Man-Whitney, and Spearman rank tests were used to analyse the data. Results: The result of this study showed that the attitude score, which was 69.8 (87.25%), was the greatest score, and the competency score, which was 118.65 (78%), was the lowest. The knowledge, attitudes, and competencies of ambulance nurses variables showed an insignificant result (p-value > 0.05) based on age, gender, educational experience, nurse experience, experience working as an ambulance nurse, or quantity of training completed. Conclusion: According to this study, ambulance nurses' attitudes towards pre-hospital services obtain the greatest marks overall, although their competency in these services still needs more improvement. In conclusion, the knowledge, attitudes, and competencies of ambulance nurses in the Special Region of Yogyakarta did not differ significantly from one another.
Tindakan Rasional Instrumental Peternak Lokal Dalam Penanganan Penyakit Newcastle Disease Pada Ternak Ayam: Instrumental Rational Action of Local Farmers in Handling Newcastle Disease in Chicken Livestock Widayati, Okti; Purwanta, Purwanta; Ampnir, Toni Alex
Jurnal Ilmiah Ilmu-Ilmu Peternakan Vol 28 No 1 (2025): Mei 2025
Publisher : Fakultas Peternakan Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jiiip.v28i1.40190

Abstract

Background: Newcastle Disease (ND), also known as Tetelo disease, is one of the important viral diseases in poultry that causes high morbidity and mortality. This disease case attacks poultry which is widely kept by the community. Newcastle Disease can be prevented and treated when the public has knowledge about ND disease. Purpose: This study aims to determine the instrumental rational actions of local farmers against Newcastle Disease or tetelo in chicken livestock and the level of knowledge of farmers on the handling and management of Newcastle Disease or tetelo in chickens. Methods: The research used a qualitative approach. The variables and indicators of measuring farmers' instrumental rational action strategies against Newcastle Disease are about health handling, treatment, prevention, cage sanitation, and quarantine measures. The data sources were primary and secondary data which obtained by means of observation, interviews, and filling out questionnaires. The level of knowledge of farmers is measured by providing pretest and post-test questionnaires. The counseling activity was attended by 30 respondents using a folder tool. Qualitative data was presented in descriptive form, while data on improving farmers' knowledge was analyzed using the T-test. Results: Based on the results, 43.33% separated sick chickens, 66.67% treated sick chickens, 43.33% treated dead chickens, and 43.33% took preventive measures against ND disease. The results of the extension evaluation showed an increase in knowledge (p<0.05) with the results of the effectiveness of increasing knowledge in the category of quite effective. Conclusion: Most of local breeder have implemented measures to handle ND disease according to standards. With counseling about ND disease, it can increase public knowledge.
Unraveling the relationship between the DRPs with PANNS and extrapyramidal symptoms in schizophrenia: Implications for antipsychotic therapy Solihah, Riyadatus; Anggraeni, Novi; Purwanta, Purwanta
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 10, No 1 (2025): March
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v10i1.3169

Abstract

Schizophrenia is a severe and chronic mental disorder that requires long-term antipsychotic therapy. However, the use of these medications is often accompanied by drug-related problems (DRPs), which affect the effectiveness of treatment and increase the risk of health complications. Objective: This study aims to evaluate the relationship between DRPs and therapy outcomes in schizophrenia patients at Syamrabu Bangkalan Hospital. Methods: A cross-sectional design with a retrospective method was used in this study. The sample was selected through purposive sampling from patients diagnosed with mental disorders who were using antipsychotic drugs. The PANSS scores and the frequency of extrapyramidal events were assessed to evaluate therapy outcomes. The data analysis was conducted using statistical correlation tests. Results: Among the 110 patients studied, 200 cases of DRPs were found, with drug interactions being the most common (42.5%). Correlation analysis showed a significant relationship between the number of drugs consumed and the number of DRPs (p=0.000, r=0.352). However, no significant association was found between the number of DRPs and patient therapeutic outcomes (p=0.340, r=-0.076). Combining atypical and typical antipsychotics proved more effective in reducing PANSS scores and demonstrating a lower risk of extrapyramidal side effects compared to monotherapy. Conclusion: An increase in the number of medications taken by a schizophrenia patient correlates with a higher incidence of DRPs. Therefore, close monitoring and pharmaceutical interventions are needed to optimize therapy and reduce the risk of side effects and complications.       
History-Based Image Cloud Recognition Learning Method in Strengthening Students' Historical Thinking Skills Amin, Syaiful; Sariyatun, Sariyatun; Gunarhadi, Gunarhadi; Purwanta, Purwanta
Journal of Nonformal Education Vol. 10 No. 1 (2024): Community education and community empowerment
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jone.v10i1.2588

Abstract

ch school that is the subject of research are adequate and complete to support the learning process, although there are some that still need care. The history learning media used by history teachers is still in the form of presentation media that collaborates with static images or text, making it less interesting and monotonous. Public History-based Image Cloud Recognition learning media designed to be developed by applying android applications, cloud storage, and camera scans to scan content from images of historical objects. The results of the material expert validation test obtained an average score of 4.39 and the media expert validation test obtained an average value of 4.45 so that both values were included in the "Very Good" category. Meanwhile, based on trials to students in small groups, an average score of 4.61 was obtained; In the limited group, a value of 4.28 was obtained and in the broad group, an average value of 4.58 was obtained. All three grades are classified as "Very Good". The effectiveness of products designed according to the results of the t test (t count > t table) is known that Public History based Image Cloud Recognition learning media is effective in improving students' historical thinking skills and making learning more interesting, active, and dynamic.
Pemanfaatan Fasilitas Pelayanan Kesehatan Pemerintah dan Swasta di Kabupaten Sleman Sulistyorini, Anita; Purwanta, Purwanta
Kesmas Vol. 5, No. 4
Publisher : UI Scholars Hub

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Abstract

Di Sleman, masyarakat yang memanfaatkan fasilitas pelayanan kesehatan swasta (52%) lebih tinggi daripada yang memanfaatkan fasilitas kesehatan pemerintah (37,6%). Fenomena ini diduga berhubungan dengan kebijakan kesehatan. Penelitian ini bertujuan mengetahui pola pemanfaatan fasilitas pelayanan kesehatan pemerintah dan swasta oleh keluarga di Kabupaten Sleman serta berbagai faktor yang mempengaruhinya. Penelitian dengan rancangan studi cross sectional ini dilakukan di 13 kecamatan terpilih di Kabupaten Sleman. Teknik pengambilan sampel yang digunakan adalah cluster sampling dua tahap menghasilkan jumlah sampel penelitian 240 responden dari 30 cluster. Instrumen pengumpulan data yang digunakan adalah kuesioner yang sebelumnya telah disiapkan. Metoda uji chi-square digunakan untuk melihat hubungan antara pemanfaatan fasilitas pelayanan kesehatan pemerintah dan swasta dengan status ekonomi, persepsi akses ke fasilitas pelayanan kesehatan, persepsi kualitas pelayanan kesehatan, serta persepsi sehat sakit. Angka pemanfaatan fasilitas pelayanan kesehatan milik pemerintah dan swasta oleh masyarakat di Kabupaten Sleman ternyata sama tinggi yaitu lebih dari 90%. Pemanfaatan fasilitas pelayanan kesehatan pemerintah berhubungan bermakna dengan persepsi aspek waktu pelayanan kualitas pelayanan kesehatan (p value = 0,019). Fasilitas pelayanan kesehatan swasta berhubungan bermakna dengan persepsi aspek biaya kesehatan kualitas pelayanan kesehatan (p value = 0,005). Disimpulkan bahwa pemanfaatan fasilitas pelayanan kesehatan milik pemerintah maupun swasta oleh keluarga di Kabupaten Sleman dipengaruhi oleh persepsi kualitas pelayanan kesehatan. In Sleman, the private health service facilities is utilized higher ( 52%) than those of public facilities ( 37,6%). This phenomenon is assumed to be brought about by health policy. This research is aimed at studying the pattern of private and public health services facilities utilization in Sleman Regency and the factors influence it. A cross-sectional survey was carried out in 13 selected districts of Sleman Regency. Two steps cluster sampling was administered giving 30 clusters and 240 households as respondents. Chi-square test was used to identify association between private and public health services utilization and economical level; the perception of services facilities’s accesibility; the perception of health services quality also the perception of family health and healthy illness perception. Both private and public health services facilities in Sleman Regency were equally utilized (>90)%. Utilization of public health services facilities has significant correlation with perception towards health services quality, especially services time (p value = 0,019). The private health services facilities has a significant correlation with the family perception towards health services quality, especially health cost (p value = 0,005). It is concluded that the family perception towards quality of health services influence the public and private health services facilities utilization.
Tingkat Pengetahuan dan Persepsi terhadap Shisha pada Mahasiswa Yudha, Dhimas Nirwana; Prabandari, Yayi Suryo; Purwanta, Purwanta
Kesmas Vol. 9, No. 1
Publisher : UI Scholars Hub

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Abstract

Isu yang berkembang terkait pengetahuan dan persepsi seorang calon tenaga kesehatan memengaruhi keberhasilan pelayanan kesehatan dalam menjawab tantangan di masyarakat nantinya. Shisha (rokok dari Timur Tengah) mulai marak di Yogyakarta. Tujuan penelitian ini untuk memperoleh gambaran tentang tingkat pengetahuan dan persepsi terhadap shisha pada mahasiswa reguler tahap akademik Fakultas Kedokteran Universitas Gadjah Mada. Penelitian ini merupakan penelitian deskriptif menggunakan rancangan potong lintang. Sampel penelitian adalah mahasiswa dari tiga program studi yang dilakukan pada bulan September - Oktober 2013. Jumlah responden sebanyak 72 mahasiswa ilmu keperawatan, 74 mahasiswa gizi dan kesehatan dan 258 mahasiswa pendidikan dokter. Pengumpulan data dilakukan dengan kuesioner. Analisis dilakukan dengan uji Mann-Whitney U dan uji-t. Hasil analisis statistik menunjukkan tingkat pengetahuan terhadap shisha pada mahasiswa dikategorikan kurang, sedangkan persepsi dikategorikan cukup. Hasil analisis uji beda menunjukkan tidak terdapat perbedaan tingkat pengetahuan dan persepsi terhadap shisha antar kelompok program studi (p=0,05). Knowledge and perception of medical student toward issue influence their health service to challenge in public. Shisha (cigarette from middle east) increasingly widespread in Yogyakarta. This study was aimed to assess the knowledge and perception of undergraduate students toward shisha at the Faculty of Medicine Gadjah Mada University. This study was descriptive and cross sectional study. It was undertaken in three study programs in September to October 2013. The respondents consisted of 72 of nursing students, 74 nutritionist student and 258 medicine students. The data were collected by questionnaires. Data was analysed by Mann-Whitney U-test and t-test. The result showed knowledge about shisha of the student was mostly rated as low, while perceptions toward shisha was rated as enough. The comparation analysis showed that there’s no difference of knowledge and perception toward shisha between study program groups (p=0.05).