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Analysis Of Community Satisfaction Index At The Office Of Religious Affairs Lubuk Sandi District Seluma District Vita Purnama Sari; Sulisti Afriani; Abdul Rahman
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 2 (2021): APRIL
Publisher : Penerbit ADM

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Abstract

The aim of this study is to determine the analysis of Community Satisfaction Index at Religious Affairs Office, Lubuk Sandi Sub-District, Seluma Regency. The analytical method used is Community Satisfaction Survey (IKM) based on the Regulation of the Minister of Administrative and Bureaucratic Reform of Republic of Indonesia Number 14 of 2017 with 9 indicators, namely requirements, procedures, completion time, costs / tariffs, product specifications for service types, executive competence, implementing behavior, facilities and infrastructure, handling complaints, suggestions and inputs. Based on the Analysis of the Community Satisfaction Index at Religious Affairs Office, Lubuk Sandi Sub- District, Seluma Regency, the results obtained from Community Satisfaction Survey for public services at Religious Affairs Office in Lubuk Sandi Sub-District, Seluma Regency is 79 with B quality service or Good criteria because it lies in interval values of 76.61 - 88.30. The lowest satisfaction value is at time of completion service with an average value of 2.89 with a poor rating because it lies in the interval value 2.60 - 3.064 Meanwhile, the element of implementing behavior is the element that gets the highest average score, namely 3.34 with good criteria.
The Relationship Of Human Resources Development And Employee Empowerment With Employee Performance At Maje Camat Office, Kaur Regency Usi Aradela; Sulisti Afriani; Tito Irwanto
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 2 (2021): APRIL
Publisher : Penerbit ADM

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Abstract

The purpose of this study was to find out the relationship between human resource development and employee empowerment and employee performance at the Office of the District Head of Maje District of Kaur. The sample in this study were 28 employees consisting of 17 Civil Servants and 11 honorary people at the Office of the Maje District Head of Kaur Regency, because all populations in this study were sampled, so the method of sampling was by census. The method of data collection used is a questionnaire and the analytical method used is rank spearman correlation and hypothesis testing. Human Resource Development has a strong relationship with employee performance at the Office of the District Head of Maje District of Kaur with a correlation value of 0.760. This illustrates that the more precise the Human Resource Development of employees will increase the level of performance of employees at the Office of the District Head of Maje District of Kaur. Employee Empowerment has a very strong relationship with employee performance at the Office of the District Head of Maje District of Kaur with a correlation value of 0.842. This illustrates that Employee Empowerment at employees of the District Office of Maje District Head of Kaur can support in improving Performance.
Analysis Of Marketing Strategy At Business Resources Store Bintuhan Kaur Regency Dezandra Afiro; Sulisti Afriani; Yanto Effendi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.90

Abstract

Marketing strategy is a form of plan that unravels in the marketing field. To obtain optimal results, this marketing strategy has a broad scope in the field of marketing, including strategies dealing with competition, pricing strategies, product strategies, service strategies and so on. The aim of this research is to determine the marketing strategy at Toko Sumber Bisnis Bintuhan, Kaur Regency. The sample in this study were 30 people consisting of 4 employees at Toko Sumber Bisnis Bintuhan, Kaur Regency for internal factors and 26 people for external factors, namely customers. The analysis method used was SWOT analysis consisting of the Internal Strategy Factor Matrix (IFAS) and the External Strategy Factor Matrix (EFAS). The results showed that the marketing strategy at Toko Sumber Bisnis Bintuhan of Kaur Regency supports the aggressive strategy, or SO strategy in SWOT matrix. The result of the sum of the strengths owned is 43.20 while the weaknesses are 26.90, then the internal quadrant of the factors is 43.20 - 26.90 =16.30 which means the ability of Toko Sumber Bisnis Bintuhan of Kaur Regency to utilize the strengths and minimize the weaknesses that exist on the internal. The chances of this strategy are 42.60 and the threat is 23.41. So the external quadrant factors are 42.60 - 23.41 = 19.19, which means that the high ability of Toko Sumber Bisnis Bintuhan of Kaur Regency to take advantage of opportunities and overcome the threats faced by companies in marketing clothes, bags and shoes.
Analysis of the Internal Control System for Merchandise Inventory at Alfamart Merapi, Tebeng Gardens, Bengkulu Lausa Saresa; Sulisti Afriani; Yun Fitriano
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.102

Abstract

The purpose of this study was to determine the internal control system for merchandise inventory at Alfamart Merapi Kebun Tebeng Bengkulu. The results showed that the internal control system for merchandise inventory at Alfamart Merapi Kebun Tebeng Bengkulu was compatible with Mulyadi's theory (2018: 488). In the organizational element, there is a schedule and committee involved in the stock opname. The authorization system and recording procedures are appropriate, where the monthly Stock Opname report is signed by the shop head and the daily Stock Opname is signed by the employee of the shift holder, the recording is based on the results of the monthly and daily (partial) Stock Opname reports calculated based on an invoice containing the type of goods, price of goods and quantity of goods. Healthy practice, there is conformity in the application of the internal control system for merchandise inventory, where invoices have been printed serial numbers and issued by DEPO Alfamart, Stock opname is carried out twice (monthly and daily) using the PDA system. In this element of healthy practice control there is an inconsistency with Mulyadi's theory (2018: 44), where the quantity and other inventory data listed in the 3rd and 2nd part of the physical count card are matched by the physical count card holder before the data is collected. listed in part 2 of the physical count card is recorded in the list of physical count results, because at Alfamart Kebun Tebeng, the quantity and inventory data are matched based on the invoice sent by DEPO
Internal Control System Analysis of Cash Receiving at Adeeva Hotel, Bengkulu City Neli Puspita Sari; Sulisti Apriani; Herlin Herlin
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.108

Abstract

The purpose of this study is to determine the internal control system for cash receipts at Hotel Adeeva Bengkulu City, especially cash receipts from cash sales. Data collection tools were carried out by means of documentation and unstructured interviews. The analytical method used is comparative analysis comparing the theory put forward by Mulyadi Hotel Adeeva Bengkulu City regarding the cash receipt internal control system. The results of this study indicate that the internal control analysis of cash receipts at the Adeeva Hotel, Bengkulu City, is not good enough because there is still no separation of functions and there is an overlap between the existing functions of the front office. The authorization system and recording procedures at the Adeeva Hotel in Bengkulu City are inadequate, because there is a one-way system where the front office still has dual duties as seen from the reception of guests and supervises payments at the cashier. Employ competent Adeeva Hotel, Bengkulu City, has conducted training for new employees and conducted a fairly strict employee selection before being accepted as employees.
Analysis of the Quality of the Registration Services of Haji Travelers in the Office of the Ministry of Religion, Bengkulu City Aldi Syafitra Anwari; Sulisti Apriani; Abdul Rahman
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 4 (2021): OKTOBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i4.181

Abstract

The purpose of this study was to analyze the quality of service for the registration of pilgrims at the Office of the Ministry of Religion of the City of Bengkulu, Permenpan RB Number 14 of 2017. The sampling method was used by simple random sampling with a sample size of 100 pilgrims who registered for the pilgrimage. The method of analysis in this research is qualitative and quantitative analysis based on Permenpan RB Number 14 of 2017. The results of the study show that the quality of the Hajj pilgrims 'registration service in the PHU Section of the Office of the Ministry of Religion of Bengkulu City with the criteria of "Good" is indicated by the average value of the respondents' perceptions of 3.3011 in the interval 3.0644-3.532. The value of the Community Satisfaction Survey (SKM) was 3.2681 in the interval 3.0644-3.532, as well as the value of SKM after conversion of 81.7025 in the interval 76.61-88.30 with the criteria "Good (B)". Among the 9 indicators of service quality, the highest value is in the first indicator, namely costs/tariffs with an average value of 4.00 in the 3.5324-4.00 interval and SKM after being converted at 100.00 is at the interval of 88.31-100,000 with the criteria "Very Good (A)". While the lowest average value on the indicator for handling complaints complaints with an average value of 2.94 is in the 2.60-3.064 interval and SKM after being converted is 73.50 in the interval 65.00-76.60 with the criteria "Not Good. (C) ".
An Analysis of Service Quality Towards Customer Satisfaction Using Importance Performance Analysis (IPA) Method Dhea Arghisa; Sulisti Afriani; Abdul Rahman
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 4 (2021): OKTOBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i4.188

Abstract

The purpose of this study was to measure the level of service satisfaction provided by Bank Bengkulu Sub-Branch Ipuh to customers, determine the dimensions of service expected by customers (expected) and those received by customers (perceive) and examine the difference (gap) between service quality expected by customers. customers with the quality of service received by customers. This research is a type of descriptive research with a quantitative approach. Descriptive research is research that leads to the disclosure of a problem or situation as it is and reveals an existing fact, although sometimes interpretation or analysis is given. Based on the results of the calculation of the Customer Satisfaction Index (IKP) Bank Bengkulu Ipuh Sub-Branch obtained a total service satisfaction score of 64.64 which is included in the quite satisfactory category. There are 5 dimensions of service quality tested, there is 1 dimension with a satisfactory assessment, namely the dimension of physical evidence (69,76). While the other 4 dimensions, namely reliability (63.20), responsiveness (65.12), assurance (63.04) and empathy (62.40) each received a satisfactory rating. Based on these results, it can be concluded that the level of service quality of Bank Bengkulu Sub-Branch Ipuh is considered satisfactory according to customers of Bank Bengkulu Sub-Branch Ipuh.
An Analysis of External Factor Evaluation (EFE) Matrix and Internal Factor Evaluation (IFE) Matrix at Baruna Fish Crackers Business in Kebun Tebeng Village of Ratu Agung Sub-District in Bengkulu City Ari Sudiarto; Sulisti Afriani; Yanto Effendi
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 4 (2021): OKTOBER
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i4.190

Abstract

This study aims to determine the Internal (IM) and External (EM) Matrix Analysis of this business. The informasi collection method in this research is to use a questionnaire by giving written statements to the respondents. The number of respondents in this study were 107 respondents. The analytical method used was an external internal matrix. From the results of the calculation of internal and external strategic factors, the total score of internal strategy factors was 3.49 and a total score of external strategic factors was 3.05. by using a concentration growth strategy through vertical integration. The strategy of concentration growth through vertical integration is doing business related vertically, such as selling food added to the business of making new menus ( taking over the function of suppliers).
STRATEGI PENGEMBANGAN PARIWISATA MANGROVE DI KAMPUNG SEJAHTERA, KOTA BENGKULU (Development Strategy Of Mangrove Tourism In Kampung Sejahtera Kota Bengkulu) Sulisti Afriani; Rina Trisna Yanti
Creative Research Management Journal Vol 2 No 2 (2019): December
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (113.847 KB) | DOI: 10.32663/crmj.v2i2.1108

Abstract

Kota Bengkulu merupakan salah satu kota yang memiliki keindahan alam yang sangat menarik, terutama wisata yang berkaitan dengan pantai, laut, sungai dan muara. Salah satuobejek wisata yang belakangan ini terlaris yang dikunjungi wisatawan adalah objek wisata hutan Mangrove di kampung Sejahtera Kecamatan Sumber Jaya Pulau Baai kota Bengkulu. Hanya dengan membayar sewa perahu wisata senilai Rp10 ribu per orang, maka wisatawan bisa puas mengelilingi 247,61 hektar hutan mangrove yang ada di lokasi tersebut. Hutang Mangrove merupakan salah satu pariwisata yang saat menjadi obejek kunjungan wisatawan ke kota Bengkulu. Penelitian ini bertujuan untuk mengetahui a) untuk mengetahui bagaimana strategi pengembanngan pariwisata Mangrove di Kampung Sejahtera Kota Bengkulu, b) untuk mengetahui strategi manakah yang paling baik dalam penentuan pengembanngan pariwisata Mangrove di Kampung Sejahtera Kota Bengkulu. Jenis penelitian ini adalah penelitian deskriptif (Descriptive Research) yaitu penelitian yang bertujuan untuk memperoleh deskripsi data yang menggambarkan komposisi dan karakteristik unit penelitian. Penelitian ini termasuk jenis penelitian Deskriptif. Metode pengumpulan data dengan menggunakan kuesioner yang diberikan kepada 90 orang sampel, yang terdiri dari sampel eksterl 60 orang dan internal 30 orang. Metode analisis data yang digunakan dengan menggunakan SWOT. Dari hasil penelitian maka diketahui bahwa rumusan kombinasi strategi matrik SWOT maka di ketahui bahwa titik pertemuan antara kekuatan, kelemahan, peluang dan ancaman berada berada pada kuadran II Pada kuadran ini berarti meskipun mengalami berbagai ancaman namun bisa memanfaatkan kekuatan, strategi yang harus diterapkan adalah memaksimalkan kekuatan yang ada untuk memanfaatkan peluang semaksimal mungkin. Hal ini dapat dilakukan dengan cara mendukung strategy diversifikasi. Dari matrik perencanaan kombinasi strategi kuantitatif menunjukkan bahwaUnived perlu memanfaatkan strategi WT yang mempunyai nilai sebesar 2,74, selanjutnya diikuti strategi ST = 3,023, WO = 2,6 dan SO = 2.90 Alternatif strategi pengembangan wisata hutan mangrove di Kampung Sejahtera Pulau Baai Kota Bengkulu adalah melakukan Pengembangan promosi hutan Mangrove, melakukan pengembangan SDM, melakukan pengembangan infrastruktur yang menunjang dan mengoptimalkan pelayanan dengan pengunjung.
IMPLEMENTASI PERATURAN MENTERI DALAM NEGERI NO. 20 TAHUN 2018 TENTANG PELAPORAN DAN PERTANGGUNGJAWABAN APBDes DI DESA LUBUK MINDAI BENGKULU UTARA Sulisti Afriani; Zahrah Indah Ferina
Jurnal Ilmu Akuntansi Vol 3 No 2 (2020): JAZ : Jurnal Akuntansi Unihaz
Publisher : Universitas Prof.Hazairin,SH Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/jaz.v3i2.1611

Abstract

This study aims to determine the Village Financial Management in Lubuk Mindai Village, North Bengkulu. The object of this research is in the village of Lubuk Mindai, North Bengkulu. This type of research is qualitative research. This research was conducted using interview and documentation techniques with parties involved in the management of ADD. The description results are obtained through Permendagri No. analysis. 20 of 2018 by comparing the realization in the field. Village financial management in Lubuk Mindai North Bengkulu Village in 2019 began reporting and accountability stages. Broadly speaking, it can be said to be in accordance with Permendagri No. 20 of 2018.