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All Journal Majalah Kedokteran Bandung Jurnal Anestesi Perioperatif Althea Medical Journal Global Medical and Health Communication Universa Medicina Syntax Literate: Jurnal Ilmiah Indonesia SOEPRA Jurnal Hukum Kesehatan Alignment: Journal of Administration and Educational Management Interdental Jurnal Kedokteran Gigi (IJKG) PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal PORKES Journal of Economics and Business UBS Jurnal Ilmiah Wahana Pendidikan ProBisnis : Jurnal Manajemen Service Management Triangle : Jurnal Manajemen Jasa Jurnal Riset Manajemen dan Bisnis Scientia Regendi Research of Service Administration Health and Sains Healthys Indonesian Journal of Cancer Business Management Media Bina Ilmiah Innovative: Journal Of Social Science Research International Journal of Law and Society J-CEKI
Agus Hadian Rahim
Department Of Orthopaedic And Traumatology Faculty Of Medicine Universitas Padjadjaran / Dr. Hasan Sadikin Hospital Bandung
Religion Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Influence Customer Relationship Management and Timeliness of Service Towards Return Visit Interest at as Shafa Clinic Sidoarjo Ekwandini, Dhona Rizky; Rahim, Agus Hadian; Veranita, Mira
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9072

Abstract

The health industry including hospitals is currently experiencing rapid development and facing various challenges. Every hospital or health clinic is required to provide the best service and in accordance with established standards and is expected to be able to reach all levels of society. The implementation of good service for patients is expected to increase the interest in returning visits made by patients to the clinic. One that can be applied by the Clinic is Customer Relationship Management (CRM) to maintain the relationship between the clinic and the patient. Patients who remain connected to the clinic and have an effective examination experience with punctuality are expected to increase the interest in returning visits. This study aims to determine the effect of Customer Relationship Management and timeliness of service on the interest in returning visits to the As Shafa Sidoarjo clinic. The study was conducted on 96 respondents who were employees of companies that collaborated with the As-Shafa clinic. This type of research is descriptive verification research. The statistical instrument used is regression analysis. Based on the results of the study, it shows that there is an influence of customer relationship management and timeliness of service on the interest in returning patients by 76.8% and the remaining 23.2% is influenced by other factors outside the study.
Peran Olahraga dalam Meningkatkan Kesehatan Fisik dan Mental pada Wanita Menopause Khotimah , Khusnul; Tarawan , Vita Murniati; Susanti, Ari Indra; Susiarno , Hadi; Rahim, Agus Hadian; Mose, Johanes C.
Jurnal Porkes Vol 8 No 2 (2025): PORKES
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/porkes.v8i2.30932

Abstract

Menopause is a natural phase in a woman's life characterized by physical and emotional symptoms and an increased risk of other serious health conditions, so exercise is needed to address these issues. This study aims to explore the types of exercise that are effective for the physical and mental health of menopausal women through a scoping review method. 180 articles were found in total, but 5 of them were duplicated. After screening, 175 articles were successfully screened and finally 8 articles were found that met the inclusion and exclusion criteria. The 8 articles that met the inclusion and exclusion criteria were selected. The results showed that several types of exercise can improve the physical and mental health of menopausal women, such as resistance training, aerobics, SaBang-DolGi walking program, ergonomic exercises, bone joint exercises and terra exercises. These types of exercise can increase muscle strength, reduce depression, improve sleep and cognitive function, improve physical and mental health (including vitality and bone mineral density), and improve overall quality of life. In conclusion, regular exercise has a significant positive impact on improving physical and mental health in menopausal women.
Responsibility of Medical Personnel in Performing Emergency Actions Related to the Legal Interests of Legal Subjects Ritonga, Widia Hafsyah Sumarlina; Ravena, Dey; Rahim, Agus Hadian
Interdental Jurnal Kedokteran Gigi (IJKG) Vol. 21 No. 2 (2025): Interdental Jurnal Kedokteran Gigi (IJKG)
Publisher : Fakultas Kedokteran Gigi, Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46862/interdental.v21i2.12171

Abstract

Introduction: Professional standards for medical personnel define the competencies that medical personnel can be held accountable for when practicing medicine. The purpose of these professional standards is to ensure that medical personnel possess a minimum standard of knowledge, skills, and professional behavior, which is also used by relevant parties as a guideline, reference, basis, and guidance in regulating and fostering the medical and dental professions. However, in the cases of Supreme Court Decisions Number 1145K/Pdt/2017 and Number 365K//Pid/2012, medical personnel were faced with an emergency that forced them to perform medical procedures deemed to violate these professional standards. Method: This study uses a descriptive analytical juridical method to analyze the criminal law liability of medical personnel. Data were collected from laws, related regulations, and court decisions. Data analysis was carried out using a qualitative juridical approach. Discussion: The professional standards for doctors are regulated by the Decree of the Indonesian Medical Council Number 193/KKI/KEP/VIII/2024, and the professional standards for dentists are regulated by the Decree of the Indonesian Medical Council Number 126/KKI/KEP/III/2024. These professional standards govern medical personnel in providing healthcare services, including emergency measures. While emergencies are not explicitly stated in Article 48 of the Indonesian Criminal Code and Law Number 1 of 2023 concerning the Indonesian Criminal Code (KUHP), Article 33, is not explicitly stated. However, through doctrine and jurisprudence, the view has developed that emergencies are part of relative coercive power, but not psychological coercive power. Therefore, legal subjects may be faced with three conflicting options. Emergencies can be linked to Article 48 of the Indonesian Criminal Code concerning coercive power and forced circumstances, which can serve as justification and excuse. Conclusion: The liability of medical personnel for performing emergency actions and errors, if carried out in an emergency to protect the patient's life, can be grounds for eliminating criminal penalties for medical personnel and cannot be accounted for.
The Effect of Behaviorally Anchored Rating Scale (BARS) Implementation on Quality of Work Life Improvement with Emotional Exhaustion as a Mediating Variable among Nurses at Bhayangkara Clinic idyasanthi, Komang Ayu Sri W; Rahim, Agus Hadian; Rinawati, Rinawati
Business Management Vol 4, No 3 (2025): Business Management Agustus
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v4i3.9299

Abstract

This study aimed to analyze the effect of Applying Behaviorally Anchored Rating Scale (BARS), Quality of Work Life (QWL), and Emotional Exhaustion on employees, as well as to test whether Emotional Exhaustion mediates the relationship between BARS and QWL. This study employs a quantitative approach, utilizing regression analysis to examine the relationship between these variables. The results showed that BARS had a significant negative effect on Emotional Exhaustion, although the effect was relatively small. Quality of Work Life was also found to have a significant negative effect on Emotional Exhaustion, with a stronger effect than BARS. In addition, the results of this study confirm that Emotional Exhaustion mediates the relationship between BARS and Quality of Work Life, suggesting that increased BARS can improve Quality of Work Life through a reduction in the level of Emotional Exhaustion. This research makes a significant contribution to human resource management by designing policies that enhance employee well-being, such as implementing a clear performance appraisal system and improving the quality of the work environment that supports emotional well-being.
ANALISIS KESESUAIAN KEBIJAKAN PEMERINTAH MENURUT SISI FINANSIAL, SUMBER DAYA MANUSIA, FARMASI DAN ALAT KESEHATAN DALAM MENANGGAPI MASALAH WISATA MEDIS, BERCERMIN PADA PROYEK KAWASAN EKONOMI KHUSUS SANUR Tri Yuyun Apriliandika Simak; Agus Hadian Rahim; Kahar Mulyani
Media Bina Ilmiah Vol. 20 No. 1: Agustus 2025
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background : Large number of outbound medical tourism resulted in the loss of the country's foreign exchange. The reasons for service standards, advanced facilities and technology, low and transparent costs, and ease of access are challenges. The government through Permenkes 1 of 2023 supports health business activities in the Sanur SEZ. The research aims to determine the suitability of government policies and medical tourism problems. The methodology of qualitative approach with document study focuses on the analysis of policy documents, white papers, and relevant literature. Secondary research data is limited to inclusion and exclusion criteria, while primary data is with in-depth interviews with medical tourism policy implementers. Analysis of policy conformity with the Dunn Model framework (problem identification, forecasting, evaluation of impacts). The result obtained from the financial side of one of the problems of medical tourism is that Indonesia's high health costs (especially for ASEAN countries. Government policies provide tax relaxation with the potential to reduce costs by up to 30%. On the human resource side, the limited number of specialists in Indonesia, the queue for consultation, and the lack of patient-centered care are complaints. The relaxation of the ease of the process of entering foreign graduate health workers provides flexibility for hospitals to determine services by simplifying recruitment. In terms of support, Malaysia and Singapore offer high-quality and complete health services that do not exist in Indonesia. Relaxation of drugs and medical devices that do not have a distribution permit supports the acceleration of licensing for immediate use. From this, it is concluded that the Sanur SEZ has a great opportunity to become a competitive medical tourism center at the regional and international levels if these challenges can be overcome effectively. Hospitals should develop a strong strategy by forming a strong work team and medical tourism network.
Pengaruh Kompensasi Dan Senioritas Kerja Terhadap Work Life Balance Pada Tenaga Kesehatan Di Klinik Pratama Trimedika Kota Bekasi Kevin Aldio Putra; Agus Hadian Rahim; Rinawati, Rinawati
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.10776

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kompensasi dan senioritas kerja terhadap work life balance pada tenaga kesehatan di Klinik Pratama Trimedika Kota Bekasi. Fenomena ketidakseimbangan antara kehidupan kerja dan pribadi menjadi permasalahan signifikan di sektor kesehatan, dimana 70% tenaga kesehatan mengalami stres tinggi akibat jam kerja tidak fleksibel dan beban kerja berat. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik sampling jenuh terhadap 43 tenaga kesehatan sebagai responden. Instrumen penelitian berupa kuesioner yang telah diuji validitas dan reliabilitasnya, dengan analisis data menggunakan regresi linear berganda melalui SPSS. Hasil penelitian menunjukkan bahwa kompensasi berpengaruh positif dan signifikan terhadap work life balance dengan koefisien regresi 0,575 (p < 0,001), senioritas kerja berpengaruh positif dan signifikan dengan koefisien regresi 0,346 (p < 0,026), dan secara simultan kedua variabel berpengaruh signifikan terhadap work life balance dengan F hitung 107,293 (p < 0,000). Koefisien determinasi (R²) sebesar 0,843 menunjukkan bahwa 84,3% variasi work life balance dapat dijelaskan oleh kompensasi dan senioritas kerja. Penelitian ini memberikan kontribusi bagi manajemen klinik untuk mengoptimalkan sistem kompensasi dan struktur senioritas guna meningkatkan keseimbangan kehidupan kerja tenaga kesehatan.
Pengaruh Servicescape Dan Komunikasi Efektif Terhadap Minat Kunjungan Ulang Di Klinik Pratama Desideria Kab. Ketapang Sagala, Rolles; Rahim, Agus Hadian; Veranita , Mira
Journal of Economics and Business UBS Vol. 14 No. 5 (2025): Journal of Economics and Business UBS
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/0q26xe68

Abstract

Jumlah klinik yang semakin bertambah akan menimbulkan persaingan yang ketat dalam memenangkan persaingan pasar. Klinik harus melakukan berbagai upaya dalam mempertahankan kunjungan pasien karena minat pasien untuk kembali melakukan kunjungan merupakan faktor krusial dalam menjaga keberlangsungan operasional klinik. Minat kunjungan ulang ke fasilitas kesehatan bisa dipengaruhi beberapa hal termasuk diantaranya servicescape atau lingkungan fisik dan pelayanan yang ramah melalui komunikasi efektif. Tujuan penelitian ini adalah untuk mengetahui pengaruh servicescape dan komunikasi efektif terhadap minat kunjungan ulang di Klinik Pratama Desideria Kab. Ketapang. Populasi pada penelitian ini adalah pasien yang tidak diketahui jumlahnya. Sampel dihitung dengan rumus Cochran dan didapatkan sebanyak 100 orang dengan metode purposive sampling. Jenis penelitian yang digunakan kuantitatif dengan pendekatan statistik survei. Pengumpulan data dilakukan dengan pengisian kuesioner. Teknik analisis data yang digunakan adalah uji regresi linear berganda, Uji T dan Uji F dengan dengan menggunakan uji validitas, reliabilitas dan uji asumsi klasik sebelumnya. Hasil penelitian menunjukkan bahwa servicescape dan komunikasi efektif secara parsial dan simultan berpengaruh positif dan signifikan terhadap minat kunjungan ulang di Klinik Pratama Desideria Kab. Ketapang dengan R2 sebesar 68,3%.
PENGARUH KEPUASAN KERJA TERHADAP KUALITAS PELAYANAN DAN KEPUASAN PASIEN : (Studi Kasus Pada RSUD Eko Maulana Ali Belinyu) Sujarwinata, Tio Hara; Syaodih, Erliany; Rahim, Agus Hadian
Service Management Triangle: Jurnal Manajemen Jasa Vol 5 No 2 (2023): Service Management Triangle: Jurnal Manajemen Jasa
Publisher : Magister Manajemen Universitas Adhirajasa Reswara Sanjaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/jsj.v5i2.1400

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kepuasan kerja terhadap kualitas pelayanan dan kepuasan pasien melalui kuisioner di RSUD DR Eko Maulana Ali. Populasi penelitian ini meliputi karyawan RSUD DR Eko Maulana Ali sebanyak 129 orang serta pasien yang berobat di poli rawat jalan RSUD DR Eko Maulana Ali pada bulan september – oktober tahun 2022. Sampel yang digunakan yaitu sebanyak 80 orang karyawan dan pasien dengan jumlah yang sama yaitu sebanyak 80 orang. Jenis penelitian ini adalah penelitian survei bersifat analitik dengan Teknik analisis data yang digunakan yaitu analisis jalur (path analysis). Dari Penelitian ini dapat disimpulkan bahwa (1) kepuasan kerja berpengaruh langsung terhadap Kualitas pelayanan RSUD DR Eko Maulana Ali , (2) Kualitas pelayanan berpengaruh langsung terhadap kepuasan pasien RSUD DR Eko Maulana Ali, (3) kepuasan kerja berpengaruh langsung terhadap kepuasan pasien RSUD DR Eko Maulana Ali.
Pengaruh Faktor Internal dan Faktor Eksternal Obat Terhadap Keputusan Konsumen Dalam Memilih Obat Swamedikasi di Apotik S, Tangerang Selatan Firmansyah, Yohanes; Purwadhi, Purwadhi; Rahim, Agus Hadian
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.8469

Abstract

Swamedikasi adalah praktik di mana individu secara mandiri memilih dan menggunakan obat-obatan tanpa resep dokter untuk mengatasi kondisi kesehatan mereka. Faktor internal obat dan faktor eksternal (seperti persepsi konsumen, harga, tempat, promosi serta referensi) dapat mempengaruhi keputusan konsumen dalam memilih obat-obatan swamedikasi. Penelitian ini bertujuan untuk menginvestigasi pengaruh faktor internal dan faktor eksternal terhadap keputusan konsumen dalam memilih obat swamedikasi di Apotik S, Tangerang Selatan. Penelitian kuantitatif dengan metode survei untuk mengumpulkan data dari sampel konsumen yang mengunjungi Apotik S, Tangerang Selatan. Sampel dipilih menggunakan metode pengambilan non random consecutive sampling. Instrumen penelitian berupa kuesioner yang mencakup pertanyaan-pertanyaan terkait faktor internal dan eksternal, serta keputusan konsumen dalam memilih obat swamedikasi. Analisa data berupa uji validitas-realibilitas, analisa univariat, dan multivariat. Faktor internal obat dan faktor eksternal obat seperti persepsi dasar responden, harga, tepat, promosi, dan referensi secara simultan berpengaruh positif dan signifikan terhadap kepatuhan melaksanakan keputusan konsumen dalam memilih jenis obat untuk swamedikasi (generik/ bermerek) (p-value < 0,05) Faktor internal dan eksternal memiliki pengaruh signifikan terhadap keputusan konsumen dalam memilih obat swamedikasi di Apotik S, Tangerang Selatan. Oleh karena itu, pemahaman yang lebih baik tentang faktor-faktor ini dapat membantu apotik dan pihak terkait untuk mengembangkan strategi yang lebih efektif dalam mempromosikan penggunaan obat swamedikasi yang aman dan tepat.
Pengaruh Budaya Kerja dan Kepuasan Kerja Terhadap Kualitas Pelayanan Medik RS Khusus Paru Kabupaten Karawang Ariyanto, Iwan; Rohendi, A.; Rahim, Agus Hadian
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.8794

Abstract

RS sebagai badan layanan umum dituntut untuk memberikan jaminan kualitas pelayanan kepada masyarakat. Pelayanan medis adalah core business rumah sakit sebagai fasilitas kesehatan rujukan tingkat lanjut. Sebagai intansi pelayanan publik, setiap karyawan RS dituntut untuk memberikan kinerja yang diukur sebagai kualitas pelayanan. Budaya kerja dan kepuasan kerja dianggap sebagai faktor yang ikut mempengaruhi kualitas pelayanan medis di rumah sakit. Penelitian ini menguji pengaruh budaya dan kepuasan kerja terhadap kualitas pelayanan medik di RS Khusus Paru Karawang. Hasil penelitian diantaranya, kualitas pelayanan dipengaruhi oleh budaya kerja sebesar 72,7% dan kepuasan kerja sebesar 72,5%. Keduanya bersama-sama mempunyai pengaruh terhadap kualitas pelayanan sebesar 75,9%. Hasil penelitian ini menunjukkan bahwa variabel budaya kerja maupun kepuasan kerja, parsial atau simultan, mempunyai pengaruh yang kuat terhadap variabel kualitas pelayanan, tentunya peran variabel lain juga perlu diteliti lebih lanjut. Dimensi kepuasan kerja, yaitu kepuasan gaji, menunjukkan besar pengaruh yang negatif di dalam penelitian ini. Ini memberikan implikasi teknis, manajemen rumah sakit harus lebih memperhatikan dan memperbaiki dimensi kepuasan gaji agar bisa lebih memastikan pengaruh positif kepuasan kerja keseluruhan.
Co-Authors . Trisnowahyuni A. Rohendi A. Rohendi, A. A.A. Ketut Agung Cahyawan W Abdul Kadir Hadar Ahmad Arif Nurrahman Ahmad Ramdan Ahmad Ramdan Ahmad Ramdan Ahmad Ramdan Ahmad Rizal Ganiem, Ahmad Rizal Ahmad Taufiq Anggi Fauziani Anisah Anisah Ari indra Susanti Ariyanto, Iwan Arnold David Pardamean Bambang Tiksnadi Cahayani, Nadia Brigita Carolus Ronald Dadang Kusnadi Dey Ravena Dhewy, Galuh Kusuma Doddy Putra Pratama Sudjana Dwi Permana Putra Eddie Imanuel Doloksaribu Egypti, Lubna Ekwandini, Dhona Rizky Erliany Syaodih Farhan Anwary Farhan Anwary Ghuna Arioharjo Utoyo Haryadi, Pande Made Doddy Hendy Rachmat Primana Herry Herman idyasanthi, Komang Ayu Sri W Johanes C. Mose Kahar Mulyani Kevin Aldio Putra Khotimah , Khusnul Laksono Trisnantoro Mohammad Hidayat Mohammad Hidayat Muhardi Ningsih, Desy Kartika Nucki N. Hidayat Nucki Nursjamsi Hidajat Nugraha, Fitrahadi Nugraha, Yudi Purnama Purwadhi Purwadhi Rahayu, Tri Wachyuni Rinawati Rinawati RohendiH, A. Sagala, Rolles Samuel Jason Rolando Tua Setiawanto, Teguh Sibarani, Tagor Sofiati Dian Sri Suwarsi Sujarwinata, Tio Hara Sundari Sundari Susiarno , Hadi Sutiman B. Sumitro Sutiman B. Sumitro Tarawan , Vita Murniati Tri Yuyun Apriliandika Simak Veranita , Mira Veranita, Mira Widia Hafsyah Sumarlina Ritonga, Widia Hafsyah Sumarlina Yohanes Firmansyah Yoyos Dias Ismiarto Yusnan Yusuf Zairin Noor Zairin Noor