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Samputra, Palupi Lindiasari
Kajian Ketahanan Nasional, Sekolah Kajian Stratejik Dan Intelijen, Universitas Indonesia
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Journal : Quantitative Economics and Management Studies

 1 
Analysis of the Public Satisfaction Levels on the Issuance Rate Policy of Drugs Test Result Certificate : (Evaluation of the Government Regulation No.19 of 2020) Sri Annisya; Palupi Lindiasari Samputra
Quantitative Economics and Management Studies Vol. 4 No. 3 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems1647

Abstract

This study aims to evaluate the public satisfaction levels of users related to the Drug Test Result Certificate (SKHPN) issuance services related to the rates set by the Government based on Government Regulation No.19 of 2020 concerning Types and Rates of Non-Tax State Revenues (PNBP) that apply to the National Narcotics Agency (BNN). The research method used in this study is quantitative research with survey methods. The research was conducted at the National Narcotics Agency of South Sumatra Province. The study subject employed people who use SKHPN publishing services in the BNN work area of South Sumatra Province. Data collection instruments used questionnaires through Google Forms, distributed via the WhatsApp application. The research sample was 137 respondents selected by Purposive Sampling techniques. The data analysis method used a Community Satisfaction Survey (SKM) based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Indonesia Republic Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys for Public Service Delivery Units. The results showed that the SKHPN rate policy was included in the good category with an average SKM value of 3,45 (B). However, the cost indicator was included in the bad category with an average SKM value of 1,957 (D).
Co-Authors Abdullah, Rukman Abimanyu Hendi Asyono Achmad Sanusi Adein Bagus Maulana Ghozali Adis Imam Munandar Adis Imam Munandar Adis Imam Munandar Agrippina Decilia Putri Agung Tri Putra Agus Purwadianto Ahmad Muzahid Ahmad Wahyudi Aji Wahyu Ramadhani Aldri Frinaldi Alfath Musthofawi Alifa, Fasya Husti Amalia, Lutfi Andriani Mutia Diah Pratiwi Anindita Ramadhani Anshori, Ahmad Bahrul Ariani Dwi Astuti Ariwijaya, Abdul Rachmat Atina Fauzia Bayu Indradinata Benny Suharto Bestia, Ela Boy Rivando Dandy Kurniawan Daryanto, Eko Diana Mirianty, Widiana Dipa Tri Adhitya Feri Wardianto Fernandes, Mario Firda Zahrani Hidayat Fitri Mufliha Rahim Hadi Riajaya Hanita, Margaretha Hidayat, Firda Zahrani Imam Munandar, Adis Indri Septiani Khairani Kusumaningtyas Kristoforus Orlando Laksono Trisnantoro Lany Kusbudiyanto Lidyah Ayu Suhito Wardhani Martina Cecilia Adriana Muhammad Amin Muhammad Syaroni Rofii Muhammad Syaroni Rofi’i Nada Zairina Wulandari Nur Sholekhatun Nisa Okta Rina Fitri Pamela Cardinale Payiz Zawahir Muntaha Putra, Septia Zul Putri Herdriani Rahmawati, Fika Dewi Ramadhani Achdiawan Ramadhani, Aji Wahyu Ratnadi Hendra Wicaksana Regina Nova Indradewi Resky Fitriyanti Djuningsih Rinaldy N, Yose Ruchianderan, Riffal Ruchiandrean, Riffal Rukmini Triastuti Sarah Aphirta Satrio, Muhammad Akbar Sekar Rachmawati Parawangsa Slamet Fatrika Santoso Sri Annisya Syafindra, Yaumil Tazkiaturrizki Tutik Hartini Vina Fitrotun Nisa Virgie Delawillia Kharisma Wahyu Purwaningsih Warsito Warsito Widi Asmoro Widyo Astono Yulia Puspita Sari