Article Per Year (5 Year)
p-Index From 2020 - 2025
4.419
P-Index
This Author published in this journals
All Journal Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Moneter : Jurnal Akuntansi dan Keuangan Cakrawala : Jurnal Humaniora Bina Sarana Informatika RJABM (Research Journal of Accounting and Business Management) Procuratio : Jurnal Ilmiah Manajemen Dinasti International Journal of Education Management and Social Science Jurnal Marketing Akrab Juara : Jurnal Ilmu-ilmu Sosial STUDI PELAKSANAAN SELFMEDICATION PADA PENDERITA DIARE BERDASARKAN TINGKAT PENGETAHUAN MASYARAKAT PESISIR KECAMATAN SOROPIA KABUPATEN KONAWE Jurnal Ekonomi Efektif Jurnal Ilmiah Wahana Pendidikan Jurnal Administrasi Bisnis (J-Adbis) Jurnal Manajemen dan Ekonomi Kreatif Jurnal Manajemen Riset Inovasi Journal of Management and Creative Business Trending: Jurnal Manajemen dan Ekonomi Jurnal Pariwisata, Bisnis Digital dan Manajemen Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Riset Manajemen Jurnal Riset Manajemen dan Ekonomi West Science Interdisciplinary Studies West Science Interdisciplinary Studies JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Jurnal Ilmiah Ekonomi, Akuntansi dan Pajak Jurnal Portofolio: Jurnal Manajemen dan Bisnis
Rosento
Universitas Bina Sarana Informatika
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Medicine & Pharmacology Public Health Social Sciences Other

Published : 37 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 37 Documents
Search

 1   2   3   4 
PENGARUH PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT NANOM JAKARTA Rosento RST; Mohamad Amas Lahat; Jaka Santosa; Afridjal Afridjal
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol 6 No 2 (2021): Mei
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58487/akrabjuara.v6i2.1472

Abstract

Pelayanan yang baik dapat memberikan aspek penting untuk memahami kebutuhan dan keinginan pelanggan yang dibutuhkan agar dapat memberikan simpati dari pelanggan. Sistem pelayanan perlu didukung oleh kualitas pelayanan, fasilitas yang memadai dan tata krama. Kepuasan pelanggan memiliki pandangan luas untuk mendapatkan keinginan dan kebutuhan, perlunya dibutuhkan pelayanan yang sangat baik sehingga dengan melayani berbagai pilihan yang diingnkan sesuai dengan kebutuhan. Pelayanan yang diterapkan pada PT Nanom Jakarta dan saat ini telah berjalan dengan baik sehingga dapat mempengaruhi pelayanan terhadap kepuasan pelanggan, terbukti dari hasil penelitian dengan garis regresi sebesar Y=7,456+0,829X hal ini menunjukan adanya pengaruh positif antara pelayanan terhadap kepuasan pelanggan. Berdasarkan perhitungan korelasi sebesar 0,847 yang menunjukan sangat kuat antara pelayanan terhadap kepuasan pelanggan. Dan berdasarkan perhitungan koefisien determinasi dapat diketahui tingkat hubungan pelayanan terhadap kepuasan pelanggan sebesar 72% dan sisanya 28% dipengaruh oleh faktor-faktor lain misalnya tingkat kebutuhan pelanggan terhadap produk yang berbeda, dan kualitas produk.
Pelaksanaan Pelayanan Prima Dalam Bidang Parkir Pada Koperasi Karyawan Kementerian Lingkungan Hidup Kehutanan Jakarta Eka Putri Handayani; Resti Yulistria; Rosento; Dwi Fitriany
Jurnal Administrasi Bisnis Vol. 2 No. 1 (2022): Mei 2022
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Service is a matter that serves the needs of other people or customers, basically service is an attitude oriented to customers from product providers such as goods or services that have been offered to customers served. While excellent service can be interpreted as a pattern of service that sincerely serves the needs of others. Basically these services are intangible activities offered to consumers or customers they serve. So excellent service is closely related to service quality, customer satisfaction, and encouraging business process activities to return. This research was conducted using qualitative methods where data was obtained based on the results of observation, interviews, and documentation studies. The results of this study indicate that the implementation of Excellent Service in the field of parking at the Ministry of Forestry's Employees Cooperative feels satisfied because their needs have been fulfilled optimally, in the service procedures the officers provide good service, and are friendly to customers, and how to overcome obstacles that faced by the Ministry of Forestry's Employee Cooperative by providing good service to customers to feel satisfied because their needs have been fulfilled. Keyword: Excellent Service
Pengaruh Lingkungan Kerja Terhadap Kepuasaan Karyawan Pada PT Ekspressindo Jakarta Rosento - RST; Resti Yulistria; Eka Putri Handayani
Swabumi Vol 10, No 2 (2022): Volume 10 Nomor 2 Tahun 2022
Publisher : Universitas Bina Sarana Informatika Kota Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/swabumi.v10i2.12370

Abstract

Pengelolaan Sumber Daya Manusia (SDM) dalam sebuah perusahaan harus dilakukan dengan sebaik mungkin dalam menunjang kinerja perusahaan yang baik sehingga perusahaan perlu meningkatkan sebuah kualitas sumber daya manusia tersebut, salah satunya adalah lingkungan kerja. Penelitian ini bertujuan untuk mengetahui pengaruh lingkungan kerja terhadap kepuasan kerja karyawan pada PT Dexter Ekspressindo Jakarta. Metode penelitian yang digunakan dalam penyusunan Tugas Akhir ini adalah metode deskriptif kuantitatif. Pengumpulan data meliputi metode observasi, metode kuesioner dan metode dokumentasi. Kuesioner disebar kepada 34 responden dengan menggunakan skala likert. Data diolah menggunakan aplikasi SPSS versi 25. Berdasarkan hasil uji koefisien korelasi sebesar 0,761, menunjukan hubungan variabel tersebut kuat antara lingkungan kerja terhadap kepuasan kerja. Hasil uji koefisien determinasi sebesar 0,579 artinya variabel kepuasan kerja karyawan dipengaruhi oleh lingkungan kerja sebesar 57,9% dan sisanya 42,1% dipengaruhi oleh faktor lain. Sedangkan hasil persamaan uji regresi diperoleh nilai Y = 11,833 + 0,732X, menunjukkan bahwa tanpa ada lingkungan kerja maka kepuasan kerja sebesar 11,833 dan setiap penambahan 1 (satu) lingkungan kerja maka nilai kepuasan kerja akan meningkat sebesar 0,732 atau sebaliknya, jika ada penurunan untuk lingkungan kerja maka akan menurunkan nilai kepuasan kerja sebesar 0,732.
Pengembangan Bisnis Pariwisata Kebun Raya Bogor Pada Masa Pandemik Covid 19 Berdasarkan Daya Dukung Wisata dan CHSE Isnurrini Hidayat Susilowati, Rosento
RJABM (Research Journal of Accounting and Business Management) Vol 6, No 1 (2022)
Publisher : LPPM University 17 Agustus 1945 Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (320.792 KB) | DOI: 10.31293/rjabm.v6i1.6343

Abstract

The impact of the COVID-19 pandemic caused tourist visits to decline sharply which led to a decline in regional income and foreign exchange from the tourism sector. Nowadays people have new habits where in determining choices or tourist destinations they consider health, security and safety factors. Opening and redeveloping the tourism sector, the Ministry of Tourism and Creative Economy is preparing a Cleanliness, Health, Safety and Environmental Sustainable (CHSE) program with its carrying capacity. This is also done by the Bogor Botanical Gardens tourist attraction. This study aims to explore internal and external factors in the business development of the tourism sector based on the carrying capacity of tourism and CHSE in the Bogor Botanical Gardens, followed by formulating alternative strategies and priority strategies using SWOT analysis. The study used a qualitative descriptive method. Based on the strategic analysis of the development of the Bogor Botanical Gardens tourism object, it is in quadrant I between external opportunities and internal strengths with management strategies by implementing CHSE, adding facilities and infrastructure to support CHSE, for example ticket purchases are made in two events, namely online and offline applications and additional toilet facilities. The next strategy is to add educational tourism spots for ornamental plant maintenance to visitors and actively post activities on Instagram and create an attractive website.Keywords: SWOT, Tourism Business Development
Pengaruh Kualitas Produk Terhadap Kepuasan Pelanggan Pada PT Mitra Bangun Perwira Resti Yulistria; Rosento Rosento; Eka Putri Handayani; Isnurrini Hidayat Susilowati; Siti Aulia
Swabumi Vol 11, No 1 (2023): Volume 11 Nomor 1 Tahun 2023
Publisher : Universitas Bina Sarana Informatika Kota Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/swabumi.v11i1.13980

Abstract

Kualitas produk menjadi salah satu faktor penting dalam mencapai kepuasan pelanggan.Kualiast produk itu sendiri adalah keunggulan suatu produk yang menggambarkan kemampuan memenuhi persyaratan atau spesifikasi kualitas produk yang ditetapkan. Penelitian ini mencoba untuk mengetahui seberapa besar pengaruh kualitas produk PT Mitra Bangun Perwira. Penelitian ini menggunakan analisis desktritif kuantitatif dengan angket dn dokumentasi. Penentuan total sampel menggunakan teknik nonprobability sample sampling jenuh dengan jumlah sampel 42 responden dan tingkat kesalahan 5%. Berdasarkan hasil uji koefisien korelasi, menunjukan hubungan variabel tersebut kuat antara lingkungan kerja terhadap kepuasan kerja dan berdasarkan hasil uji koefisien determinasi menunjukkan bahwa  variabel kepuasan kerja karyawan dipengaruhi oleh lingkungan kerja sebesar 50% dan sisanya 50% dipengaruhi oleh faktor lain. Sedangkan hasil persamaan uji regresi, dapat dikatakan arah pengaruh hubungan kualitas produk terhadap kepuasan pelanggan adalah positif, artinya searah. Sehingga dapat disimpulkan bahwa terdapat pengaruh positif antara kualitas produk terhadap kepuasan pelanggan.
Peramalan Nilai Tukar Kurs IDR Terhadap Dollar USD Dengan Metode Moving Average dan Exponential Smoothing Susilowati, Isnurrini Hidayat; Rosento, Rosento
Perspektif : Jurnal Ekonomi dan Manajemen Akademi Bina Sarana Informatika Vol 18, No 1 (2020): Maret 2020
Publisher : www.bsi.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/jp.v18i1.7745

Abstract

Abstrak  - Dalam memenuhi kebutuhan hidup sehari-hari suatu proses transaksi jual beli baik barang maupun jasa dibutuhkan suatu alat tukar yang umum diterima oleh kedua belah pihak. Alat tukar tersebut berupa uang. Begitu juga dengan transaksi antar negara juga membutuhkan alat tukar yang bisa diterima oleh kedua belah pihak. Perekonomian Indonesia banyak dipengaruhi perekonomian internasional sehingga nilai tukar rupiah sangat dibutuhkan oleh masyarakat dalam kehidupan perekonomiannya. Perekonomian Indonesia dipengaruhi juga kondisi perekonomian dari negara lain, salah satunya adalah perekonomian Amerika dimana Indonesia masih memiliki hutang internasional. Nilai tukar dapat berubah setiap saat sesuai dengan mekanisme pasar sehingga prediksi nilai tukar mata uang untuk periode mendatang sangat diperlukan. Prediksi atau peramalan merupakan sebuah perkiraan yang akan datang berdasarkan data pada masa lalu yang berbasis pada metode penelitian ilmiah dan kuantitatif dengan menggunakan metode Moving Average dan Exponential Smoothing dan analisis kesalahan dengan metode Mean Absolute Deviation (MAD) dan Mean Squared Error (MSE). Hasil penelitian menjelaskan bahwa metode peramalan yang paling tepat digunakan dalam menganalisis data adalah metode Eksponential Smoothing α=0,9 dengan hasil permalan pada periode 14 Februari sebesar Rp. 13.677,29 dengan MAD = 5.58  dan MSE = 1,376.62.
Pengaruh Penilaian Kinerja Pegawai terhadap Promosi Jabatan pada Pengadilan Agama Jakarta Timur Sulandari, Nisa; Rosento, Rosento; Marthanti, Amas Sari
Perspektif : Jurnal Ekonomi dan Manajemen Akademi Bina Sarana Informatika Vol 17, No 2 (2019): September 2019
Publisher : www.bsi.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (234.583 KB) | DOI: 10.31294/jp.v17i2.6253

Abstract

Abstract- Pengadilan Agama East Jakarta doing performance appraisal employee who works to find out the deficiencies of the officers in carrying out the task given, employee performance appraisal program serves to provide an opportunity for employees in works like getting a promotion Office. Researchers using the sample as much as 73 respondents with sampling techniques, namely the determination of saturated samples when all members of the population made a sample, this is done when the population was relatively small and the collection of data using methods of dissemination questionnaires and were tested with the method of data analysis. Based on the results of research on the Religious Court in East Jakarta the author concludes that the existence of a strong relationship, which can be seen from the results of the test of the correlation coefficient of calculation results and koefesien 0.663 determination showed 0.440 the influence of employee performance assessment against the Promotion Office of 44.0% and the rest of 56.0% are influenced by other factors as well as the results of statistical tests (regression Results calculate r is Y = 13.319 + 0, 714X show if performance assessment or X = 0, then the Promotion Office of 13.319 and if X goes up 1 point then the increase in performance assessment occurs 1% then it will raise the Promotion Office of 0.714%.Keywords: The Assessment , Promotion Office
Pengaruh Return On Assets dan Efisiensi Terhadap Pertumbuhan Laba Bank Yang Terdaftar di Bursa Efek Indonesia Tahun 2019-2021 Lailatul Nur Mufidah; Rosento Rosento
Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 2 No. 4 (2023): Layanan, Brand Imej dan Produktivitas Pada Perusahaan
Publisher : Prisani Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research was conducted with the aim of knowing the effect of return on assets and efficiency on the profit growth of banks listed on the Indonesia Stock Exchange for the 2019-2021 years. This research was conducted with multiple linear regression analysis. The sample in this study is 20 banking companies listed on the Indonesia Stock Exchange for the 2019-2021 years so that the total sample is 60 companies. The results showed that the variable return on assets has a significant positive effect on profit growth. These results indicate that return on assets affects profit growth so that banks must always optimize the use of their assets. Furthermore, the efficiency variable proxied by BOPO has no significant effect on profit growth, this can be caused by the pandemic factor which has caused the banking profit growth rate to decrease. The results of the study found that simultaneously return on assets and efficiency have a significant effect on profit growth
Pengaruh Disiplin dan Motivasi Kerja Terhadap Kinerja Karyawan Pada CV. Legenda Timur Indonesia Bandung Misja Misja; Rosento Rosento
Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 2 No. 4 (2023): Layanan, Brand Imej dan Produktivitas Pada Perusahaan
Publisher : Prisani Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Employee performance is an important factor in the success of a company. However, employee performance is not always stable and can be influenced by various factors, such as discipline and work motivation. Work discipline includes employee obedience to work rules and procedures, while work motivation includes the desire of employees to do a good job. Therefore, this study aims to evaluate the effect of discipline and work motivation on employee performance. Concerning the problem of employee performance is also caused by the low motivation received by employees. Amidst the workload owned by employees motivation is needed from a leader who can improve employee performance. The results of statistical tests prove that there is an influence between Discipline on Employee Performance. It can be seen from the results of data processing that the t count = count = 8.707 is greater than the t table = 0.681 and the significance value = 0.00 is smaller than 0.05 or 5% then H0 is rejected Ha is accepted. It can be concluded that discipline has a positive and significant partial effect on employee performance at CV Legend Timur Indonesia with the value of the coefficient of determination shown on the F valuesquare is 0.666 meaning that the effect of Discipline on Employee Performance is 66.6%.
The Role of Employee Welfare in Improving Work Productivity in Service Companies Sabil Sabil; Lukman Hakim; Mohammad Amas Lahat; Rosento Rosento
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.526

Abstract

This comprehensive bibliometric analysis explores the intricate relationship between employee welfare and work productivity in the context of service companies. Examining a diverse body of literature through systematic quantitative methods, the study identifies key themes, trends, and research gaps. The findings highlight the pivotal role of employee welfare, spanning healthcare benefits, workplace safety, and a supportive organizational culture, in shaping a positive work environment. The study underscores the direct impact of employee well-being on engagement, job satisfaction, and overall productivity. Practical implications encompass informed human resource practices, strategic interventions, and the optimization of work environments, offering actionable insights for practitioners and policymakers. Recognizing the strategic advantage in linking employee well-being to organizational success emerges as crucial for attracting and retaining top talent. Furthermore, the analysis points to less-explored research avenues, guiding scholars toward areas such as "work discipline," "business outcomes," and "profitability." In essence, this bibliometric study bridges academia and practice, advocating for a holistic and evidence-based approach to human resource management, positioning employee welfare as a strategic imperative for sustained success.
Co-Authors Afridjal Afridjal Agusria Boru Sibagariang Alfian, Irintia Azzahra Alissa Khairunnisa Amas Sari Marthanti Amas Sari Merthanti Anisa Karomah Chalim Annisa Febriyani Asrah Tandirerung Ranteallo Aulia, Zahra Aufa Dwi Fitriany Eka Putri Handayani Fani Febriyanti Idah Yuniasih Indah Sulistyawati Isnurrini Hidayat Susilowati Isnurrini Hidayat Susilowati Isnurrini hidayat, Isnurrini Jaka Santosa Lahat, Mohammad Amas Lailatul Nur Mufidah Lukman Hakim Lukman Hakim Mia Wulansari Misja Misja Mohamad Amas Lahat Mohammad Amas Lahat Nadila, Dina Rieska Nafa Firliadhila Nursanty, Stefany PA Andiena Nindya Putri Rajmadivara, Caren Beautisyarof Rani - Resti Yulistria Saadah, Dedeh Sabil Sabil sabil sabil, sabil Siti Aulia Sulandari, Nisa Syahrir Syahrir Teni Agustina Teosius Simaremare, Gold Friend Tirta Mulyadi Tri Rizkiyani Vina Islami Wangsit Supeno, Wangsit wiwik widiyanti Yenni Kurnia Gusti Zefanya Dewitha Yunica