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All Journal Sosiohumaniora JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) EKSPANSI Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara JURNAL PENDIDIKAN TAMBUSAI Jurnal Ilmiah Administrasi Bisnis dan Inovasi AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Gema Kampus IISIP YAPIS Biak JPSI (Journal of Public Sector Innovations) Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Jurnal Pengabdian kepada Masyarakat Nusantara Tolis Ilmiah: Jurnal Penelitian Jurnal Abdimas Indonesia : Jurnal Abdimas Indonesia JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Majalah Ilmiah Dinamika Administrasi (MIDA) MADIKA: Jurnal Politik dan Governance JKAP (Jurnal Kebijakan dan Administrasi Publik)
Firdaus
Universitas Sembilanbelas November Kolaka
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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QUALITY OF PUBLIC SERVICES BY NORTH KOLAKA SOCIAL SERVICE: SOCIAL ASSISTANCE IN LAMBAI Firdaus, Firdaus; Delviana, Ayu; Arafat, Arafat; Ribcalia Septiana, Anis
Gema Kampus IISIP YAPIS Biak Vol 20 No 2 (2025): "Gema Kampus" IISIP YAPIS Biak
Publisher : IISIP YAPIS BIak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52049/gemakampus.v20i2.470

Abstract

Social assistance services at the Social Service Office of North Kolaka Regency are still not operating effectively, with the main issues identified being the low quality of information provided, limited facilities, and the lack of employees' ability to utilize technology. Some employees still face difficulties in operating computers due to insufficient training and understanding of technology. This situation results in slow and inefficient service processes, negatively impacting community satisfaction levels. This study aims to assess the quality of public services, particularly in the context of social assistance to the needy in the Lambai District. The research findings indicate the presence of obstacles, such as a limited number of field officers and slow data collection conducted by Social Service employees for the underprivileged community. Nevertheless, the service process has been reasonably effective, especially for vulnerable groups such as persons with disabilities, the elderly, disaster victims, and extremely poor communities. Assistance is provided based on the Integrated Social Welfare Data (DTKS) and field assessments to ensure target accuracy. Furthermore, the community understands their rights and obligations and actively participates in the service process alongside village officials and social companions, with services delivered in a friendly, fair, and non-discriminatory manner. Therefore, it is advisable for the Social Service Office to intensify outreach and educational initiatives concerning the service procedures, especially the verification and reapplication stages, in order to improve public comprehension and foster greater engagement in social assistance programs.
Co-Authors abdul sabaruddin Ahmad Farouq Mulku Zahari Alauddin, Murni Ratna sari ALI, MUH Andi Iswan Muharram Andi Iswan Muharram Andin, Asmi Andry Stepahnie Titing Anjani, Rafly Arafat Arafat Arafat, Arafat Arkam Kaslin, Muh. Aidil Arnis, Devi Asrun Azis R, Laode Azhari Azhari Aziz R, La Ode Asrun Badia, Juslan Bustang Bustang Damayanti, Elok Delviana, Ayu Ernawati Ernawati Fachry Abda El Rahman Fadhillah, Nurul Farid Wajdi Fetni Fetni Hasrawati Istiqamah, Istiqamah Iswan M, Andi Jasrani Jasrani Jufri, Muh Jumliana, Jumliana Kartomo La Ode Asrun Azis R La Sudarman Mamuri, Johar Maulid Maulid Maulid Maulid Muhammad Syaiful Mulku Zahari, Ahmad Farouq Neks Trian Nekstriani Nekstriani Nurlina Nursamsir Ode Asrun Azis R, La Purnama, Tirza Haqia Ribcalia Septiana, Anis Roni Ekha Putera Sapriyadi Sridah, Ummul Sukmi, Nurul Amalia Taslim Fait Tengku Rika Valentina Tri Utami, Andhini Umar Osi, Syafrin Widyawati Widyawati Yusuf A, Nimrah Rahmayanti