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All Journal Jurnal Komunikasi Pembangunan SOROT: Jurnal Ilmu-ilmu Sosial Jurnal Kebijakan Publik JKMS : Jurnal Ilmu Komunikasi Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik jurnal niara Buletin Ilmiah Nagari Membangun EDUKATIF : JURNAL ILMU PENDIDIKAN Jurnal Komunikasi Universitas Garut: Hasil Pemikiran dan Penelitian Journal of Tourism and Creativity Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi Unri Conference Series: Community Engagement Komitmen : Jurnal Ilmiah Manajemen Journal of Communication Studies ETAM: Jurnal Pengabdian kepada Masyarakat Innovative: Journal Of Social Science Research Dirkantara Indonesia Journal of Socio Economics on Tropical Agriculture (Jurnal Sosial Ekonomi Pertanian Tropis) (JOSETA) IPTEKIN : Jurnal Kebijakan Pembangunan dan Inovasi
Anuar Rasyid
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Riau
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Nursing Physics Public Health Social Sciences Veterinary Other

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Journal : Journal of Communication Studies

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Implementing Emergency Call Center 112 Based on Communication Strategy in Siak Regency Nindi Manik Setiyani; Anuar Rasyid; Tantri Puspita Yazid
Journal of Communication Studies Vol. 5 No. 2 (2025): JCS: Journal of Communication Studies
Publisher : Program Studi Komunikasi dan Penyiaran Islam, Fakultas Dakwah, Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/jcs.v5i2.8761

Abstract

Advances in information technology have encouraged governments to optimize e-government-based public services, including emergency services through Call Center 112. This study aims to analyze the communication strategies of the Siak Regency Communication and Information Agency in implementing Call Center 112 as an emergency service and to identify factors affecting its effectiveness. The research employs a qualitative method with a case study approach. Data were collected through in-depth interviews, participant observation, and documentation, and analyzed using Miles and Huberman’s interactive analysis model with source triangulation to ensure data validity. The results show that communication strategy planning has been carried out systematically and integrated with the Siak Regency Smart City Master Plan. The strategy is implemented through structured service mechanisms and the use of conventional, electronic, digital, and social media to disseminate information to the public. However, the effectiveness of Call Center 112 is still constrained by low public literacy, frequent prank and ghost calls, limited coordination among regional government agencies, and insufficient budget support. Program evaluation indicates that although evaluation mechanisms are supported by data and technology, strengthening communication strategies, improving public digital literacy, and enhancing cross-agency integration remain necessary. This study concludes that effective communication strategies play a vital role in realizing responsive, efficient, and sustainable emergency services.
Co-Authors ", Liskasari Afrianto Daud Ahmad Rifqi Amiruddin Saleh Anggita Putri Anita Mediana Audilla, Deniesya Putri Azizatul Fitri Bambang Tri Mukti Bela Marbun Belli Nasution Bertina P. Batuara Damri, Zurriat Fastawa Dedi Saputra Della Oktavinoarti Desy Wahyuni Didi Alfian Dira Putri Deza Disrahayu, Annisa Ditya Jessica Elfiyana Putri Evawani Elysa Lubis Fajri " Femi Oktavia firdaus muhammad Fuad Muchlis Hafied Cangara Hafizdzoh, Nurul Hevi Susanti Ilham Riandin Ismandianto Jefri Yurahman Khairul Khairul Lailatur Rahmi Lisa Melinda Lisa Naomy Nisa Lubis, Laila Marbun, Bela Maryati Maryati Maura Salsabila Muhammad Alif Pratama Muhammad Firdaus Muhammad Firdaus Muhammad Nuriadi Muhammad Rayhan Hasra Muhammad Untung Surapati Mutiara Hatika N. Nurjanah Nafia, Syifa Nasa Monica Nindi Manik Setiyani Nisyia Sasqia Azahra Nita Rimayanti Nova Yohana Nur ‘Amalaia Nurjanah Nurjanah Nursanti " Nuzila Fitria Oktavia Depinta Permatasari, Minda Putra, Evandi Julian Putri, Indah Mardini Ramses Jhoni Asniroha Purba Randi Saputra Ravi Oktafriansyah Reni Anzela Retno Puji Pertiwi Rika Fitri Ringgo Eldapi Yozani Riska Rahmawati Riski Mainaki Pasesa Rola Julianda Saras Aulora Sari, Yana Sela Ginela Cherea Nata Shaumiya Rahmi Alno Putri Siregar, Elida Warni Soffi Wulandari Sumiati Sumiati Suyanto Suyanto Tantri Puspita Yazid Tantri Yazid Thiska Ika Jennisa Wahyu Budi Priatna Wanda Wahyudi Wahyudi Welly Wirman Yasir Yasir Yasir Yaumil Fitri Zen Yolla Ningsih Yuniardi, Indra Zefa Destiana Zul Iqbal Kurniawan Zulkarnain Zulkarnain