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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Manajemen dan Bisnis Sriwijaya Media Ekonomi dan Manajemen JAM : Jurnal Aplikasi Manajemen Journal of Indonesian Economy and Business JURNAL SOSIAL HUMANIORA (JSH) Jurnal Manajemen Teori dan Terapan JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia JRMSI - Jurnal Riset Manajemen Sains Indonesia Jurnal Organisasi Dan Manajemen Jurnal Kepemimpinan dan Manajemen Keperawatan Aptisi Transactions on Technopreneurship (ATT) CCIT (Creative Communication and Innovative Technology) Journal JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Journal of Environmental Science and Sustainable Development Jurnal Ilmiah Manajemen Kesatuan Literatus Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Fokus Manajemen Bisnis Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal) Jurnal Manajemen dan Usahawan Indonesia Jurnal Asesmen Dan Intervensi Anak Berkebutuhan Khusus Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) The South East Asian Journal of Management Jurnal Manajemen dan Pemasaran Jasa International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Eduvest - Journal of Universal Studies e-Jurnal Apresiasi Ekonomi Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha IIJSE Jurnal Manajemen dan Usahawan Indonesia Journal of Youth and Outdoor Activities
Riani Rachmawati
Department Management, Faculty Of Economics And Business Universitas Indonesia
Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Nursing Public Health Social Sciences Other

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Journal : CCIT (Creative Communication and Innovative Technology) Journal

 1 
Employers Perspective Towards People with Disability Using Disability Confidence Framework Study Case: Contact Center at Sparkling Indonesia & Bank Masa Depan Rendar Mahardhika Putra; Riani Rachmawati
CCIT (Creative Communication and Innovative Technology) Journal Vol 17 No 1 (2024): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/ccit.v17i1.3043

Abstract

Issues towards diversity, equity, and inclusion currently become a main focus and big agenda both for government and corporate. One of the inclusion strategy encouraged by employers in corporate world is the inclusion towards people with disability at the workplace. The current problem, many employers lack of disability confidence knowledge, means that how the employers enhancing their understanding about people with disability, removing all barriers, and created a strong business case for hiring people with disability and deliver a significant impact at the workplace. Therefore, an exploratory study required to be conducted with the scope of two companies who has world-class contact center and also become a pioneer or role model in terms of their lead towards disability employment in contact center industry. In collecting the data, this study conducted semi structured in depth interviews with ten informant as the representative of the management, with qualitative thematic analysis methodology. The results came up from this study stated that employer’s broadened perspective, employer’s full support, and disability confidence or the employer’s confident level in hiring and employed people with disability are the important factors to create disability inclusion is truly happened at the workplace.
Co-Authors Achmad Nur Alamsyah Ahmad, Hafidz Shohihuddin Al Haq, As Syahidah Alex de Ruyter Alia Noor Anoviar Alia Noor Anoviar, Alia Noor Atsarina Silminawati Awang Asmoro Awanis, Amalia Basnur, Adiyat Bintang Bagaskara Korda Boeky, Amanda Geraldine Buasan, Bahar Clarissa, Justina Anggun Desiana, Putri Mega Elok Savitri Pusparini, Elok Savitri Eva Fachria Fauziah, Ika Mulatsih Febrian Robiady, Sandy Hakman, Nadia Karina Harina, Rahmah Nabila Harold Jay Cunanan Herien Puspitawati Hernawati, Tati Hikmahanto Juwana Hua, Chua Toh Iin Yessica Putrilima Sinaga Ika Mulatsih Fauziah Isbandi Rukminto Adi Juhanaini, Juhanaini Khan, Muhammad Khalil Kusuma, Fenylia Nurshakira Putri Kuswantoro, Ari M. Syamsul Maarif Madeleine Ruth R Manurung Maharani, Ghina Syukriya Margaret Anelinda Soro Muhamad Rizki Muhammad Irfan Syaebani Muhammad Irfan Syaebani Muhammad Irfan Syaebani Muhammad Irfan Syaebani Muhammad Irfan Syaebani Muradi - Muthia Pramesti, Muthia Novelia Dinda Putri Alamsyah Pramesti, Muthia Prayogo, Yusuf Rio Wahyu Putra, Rizky Narendra Putri Anggraeni Putri, Mitra Trima Dessincer Rahmadara, Belinda Ranggapati Siswara Dewantoro Rendar Mahardhika Putra Rima Febriana Rusilowati, Umi Ruyter, Alex de Sari Wahyuni Sekarini, Ni Kadek Ayuni Sinaga, Iin Yessica Putrilima Siregar, Putra Iranto Kevin Sitorus, Melissa Gilbert Suharmiko Suharmiko Sukardi, Samudra Sunarjo, Richard Andre Tichavavamwe, Charles Uliyatun Nikmah Vita Mayastinasari Wahyu Ramadhan Wiriadi, Muhammad Gaza Yuliana Dewi Yuliana Dewi Zahari, Chaidir