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All Journal Jurnal Kepariwisataan Jurnal Pengabdian Kepada Masyarakat MAKARDHI Toba: Journal of Tourism, Hospitality, and Destination Jurnal Ilmu Sosial dan Humaniora LACULTOUR: Journal of Language and Cultural Tourism Eduvest - Journal of Universal Studies West Science Business and Management West Science Interdisciplinary Studies West Science Interdisciplinary Studies Mutiara : Jurnal Ilmiah Multidisiplin Indonesia West Science Social and Humanities Studies Prosiding Seminar Hasil Penelitian dan Pengabdian Kepada Masyarakat Journal of Travel and Leisure Edumaspul: Jurnal Pendidikan
Made Darmiati
Politeknik Pariwisata Bali
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Neuroscience Public Health Social Sciences Other

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The Influence of Price and Service Quality on The Satisfaction of Italian Tourists (Case Study Pt. Bali Prima Holidays) I Komang Krisna Putra Yasa; Ni Putu Evi Wijayanti; Made Darmiati
J-TRUE: Journal of Travel and Leisure Vol. 1 No. 1 (2024): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v3i1.1468

Abstract

This study aims to analyze the effect of price and service quality on the satisfaction of Italian tourists who buy Bali Round Trip tour packages at PT. Bali Prima Holidays. This consider uses quantitative strategies with information collection through surveys conveyed to 107 Italian traveler respondents. Data analysis was carried out using multiple linear regression with the help of SPSS software version 26. The findings demonstrated that Italian tourist satisfaction was positively and significantly impacted by price and service quality. The price variable has a t value of 16,088 with a significance of 0,000, while the service quality variable has a t value of 3,270 with a significance of 0,001. Simultaneously, price and service quality have a calculated F value of 652,061 with a significance of 0,000, which means that the two variables jointly affect tourist satisfaction with a contribution of 92,5% (Adjusted R2). This study concludes that increasing competitive prices and good service quality can increase Italian tourist satisfaction. It is recommended to PT Bali Prima Holidays to evaluate prices and improve modern facilities and equipment to increase tourist satisfaction.
Meningkatkan Kepuasan Pelanggan Trailfinders: Peran Kinerja Tour Guide dan Perceived Value di PT EXO Travel Indonesia Yustina Klara; Made Darmiati; Teguh Hadisukarno
J-TRUE: Journal of Travel and Leisure Vol. 1 No. 1 (2024): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v3i1.1481

Abstract

This research was motivated by a decrease in the percentage of customers who used the services of PT EXO Travel Indonesia-Bali from 2020-2023, and there were customer complaints from agent Trailfinders regarding the tour guide’s performance, which impacted customer satisfaction. Tour guide performance is one of the important components of a travel company that affects customer satisfaction. The perceived value has the potential to be mediated in this research model. Therefore, this research aims to determine the influence of tour guide performance on customer satisfaction mediated by customer perceived value. The research method used is quantitative descriptive with collecting respondent data by distributing questionnaires to Trailfinders customers who have used EXO Travel Indonesia-Bali tour guide services and obtained 227 valid samples. Samples were taken using nonprobability sampling-purposive sampling techniques. The results of the respondents' data were analyzed using SmartPLS 4 software and the Partial Least Square Structural Equation Model (SEM-PLS) technique. The study's results explore that the direct performance of tour guides positively and significantly affects customer satisfaction and perceived value. The customer's perceived value directly affects customer satisfaction, and indirectly, the tour guide's performance positively and significantly affects customer satisfaction through the customer's perceived value as a mediator
Airport Representatives’ Role in Handling Foreign Tourists: Case Study at Panorama Destination Bali Sofyan Riyandi; Made Darmiati; Putu Ayu Aryasih
J-TRUE: Journal of Travel and Leisure Vol. 1 No. 2 (2024): J-TRUE: Journal of Travel and Leisure
Publisher : Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v1i2.1670

Abstract

This study aims to analyze the role of Airport Representatives at Panorama Destination Bali in managing the arrival and departure processes of foreign tourists at I Gusti Ngurah Rai Airport Bali. This research uses a qualitative descriptive method, the results of direct observation in the field and the distribution of questionnaires to two different classifications of respondents. The first group of 23 staff members of Panorama Destination Bali staff while the second group consists of 8 foreign tourists who use the service. The findings of indicate that Airport Representative plays a crucial role in ensuring a positive traveler experience at the airport, starting from when tourists arrive to when tourists depart. They are not only responsible for assisting with the logistics of arrival and departure but also provide necessary information and support to tourists. The staff respondents emphasized the importance of communication skills and thorough knowledge of airport procedures, while tourists highlighted the sense of security and comfort provided by the Airport Representatives. Overall, this study confirms the important role of Airport Representatives in the tourism industry, particularly in enhancing the satisfaction of foreign tourists visiting Bali. The findings offer valuable insights for airport managers and travel agents aiming to improve their services.
The Effectiveness of the Internet of Things in Increasing Students Creativity Enos Lolang; Suyahman Suyahman; Made Darmiati; Heru Widoyo; Dewi Maharani Rachmaningsih; Tomi Apra Santosa
Edumaspul: Jurnal Pendidikan Vol 7 No 2 (2023): Edumaspul: Jurnal Pendidikan
Publisher : Universitas Muhammadiyah Enrekang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33487/edumaspul.v7i2.7529

Abstract

This study aims to determine the effectiveness of the Internet of Things to increase student creativity. This type of research is a meta-analysis. The research data came from searching the databases of Google Scholar, ScienceDirect, Researchgate and Springer. The inclusion criteria in the research are research published in international journals or proceedings indexed by Scopus, Wos and Sinta, Research related to the Internet of Things to increase student creativity, research must be published 2020-2024, and research has complete data to calculate the value of effect size. Statistical analysis in research with JSAP application .0.8.5. The results of the study concluded that the implementation of the Internet of Things (IoT) had a significant effect on student creativity with a very high summary effect size (rRE = 1.117) in the effect size category. These findings explain that the Internet of Things is effective in helping students increase their learning creativity in schools.
Quantum Hospitality and Balinese Women’s Role : Integrating Culture, Sustainability, and Gender in Global Tourism Ni Desak Made Santi Diwyarthi; Luh Putu Citrawati; Made Darmiati; Nyoman Reni Ariasri; Indah Kusumarini
SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 5 No. 1 (2026): Maret 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sosmaniora.v5i1.7030

Abstract

Tourism is one of the world’s fastest-growing industries and a major driver of social, cultural, and economic transformation. In Bali, Indonesia, sustainable tourism increasingly relies on integrating local wisdom, gender inclusion, and multi-stakeholder collaboration. This study explores Quantum Hospitality as an emerging framework that combines cultural intelligence, emotional-spiritual values, digital innovation, and sustainability principles. It examines the roles of Balinese women in cultural tourism, the application of the Tri Hita Karana philosophy, and the effectiveness of Pentahelix collaboration (government–academia–business–community–media) in promoting sustainable cultural tourism. A qualitative systematic literature review of 65 global and regional studies published between 2015 and 2024 reveals that Balinese women serve as cultural transmitters, entrepreneurs, and leaders in community-based tourism. Tri Hita Karana provides an ethical foundation for balancing human, environmental, and spiritual relationships. Comparative insights from Bhutan, Thailand, and Costa Rica demonstrate that Bali’s integration of spirituality, women’s empowerment, and multi-stakeholder governance is unique and replicable. The study recommends strengthening gender-responsive tourism programs, standardizing Quantum Hospitality practices, and developing sustainability frameworks adaptable to diverse global destinations.
Sustainable Tourism Development in Nusa Penida: Inclusive, Digital, and Sustainable Strategies Putu Surya Laksana Rahjasa; Made Darmiati; Made Artajaya; I Gede Ngurah Primanda S Rahadiarta; Ni Putu Evi Wijayanti; Putu Ayu Aryasih
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52221

Abstract

This study analyses the potential, challenges, and strategies for sustainable tourism development in Nusa Penida through a SWOT approach supported by field observations and semi-structured interviews. This study uses a descriptive qualitative method with data collected from field practice activities of students of the Travel and Tourism Business Study Program, Bali Tourism Polytechnic, in June 2025. The SWOT analysis was formulated into an IFAS and EFAS matrix, and validated by triangulation using literature and reports from relevant agencies. The results show that Nusa Penida has key strengths in the form of iconic natural beauty and strong local cultural potential, but faces serious challenges such as limited infrastructure, minimal public facilities, limited human resource capacity, and pressure on the environment. The IFAS and EFAS results place Nusa Penida in the aggressive quadrant, indicating the need to leverage internal strengths to capture significant external opportunities. Recommended development strategies include strengthening infrastructure and safety, digitizing tourism services, developing inclusive tourism packages, increasing local human resource capacity, and community-based environmental conservation. With a collaborative and sustainable approach, Nusa Penida has the potential to become a leading tourist destination that is resilient, inclusive, and adaptive to the dynamics of global tourism.
The Effect of Service Quality on Domestic Tourist Satisfaction at Sanur - Nusa Lembongan Sea Transportation: A Case Study at D'camel Fast Boat Ni Luh Gede Pande Radyanti; Nyoman Reni Ariasri; Made Darmiati
LACULTOUR: Journal of Language and Cultural Tourism Vol. 1 No. 2 (2022): LACULTOUR: Journal of Language and Cultural Tourism
Publisher : Unit Pelayanan Bahasa, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (727.556 KB) | DOI: 10.52352/lacultour.v1i2.949

Abstract

Studies on tourists’ satisfaction have been an area of interest for many scholars, however, the satisfaction of tourists visiting Nusa Lembongan, Bali by fast boat has not been given attention. This study, therefore, aimed to investigate the effect of the service quality of D’Camel Fast Ferry on domestic travelers’ satisfaction. Using five dimensions of service quality, which are reliability, responsiveness, assurance, empathy, and tangible and using simple regression technique analysis with SPSS 23 device. There were 100 respondents in this research, using Purposive Sampling as the sampling technique. The data was collected by using interviews and questionnaires. The result of the research showed that the quality service of D’Camel Fast Boat influence 50,2% of satisfaction among domestic travelers. The results showed that the service quality level is good, and the satisfaction level of domestic travelers is good. The service quality of D’Camel Fast Boat must be increased so travelers could feel satisfied with the service given.
Pemberdayaan Masyarakat melalui Pengembangan Pariwisata dari Produk Anyaman Berbasis Budaya di Desa Tua di Kabupaten Buleleng Bali Nyoman Gede Mas Wiartha; A.A. Istri M. Septiviari; I Made Sucipta Adnyana; Dewa Gde Ngurah Byomantara; Made Darmiati
MUTIARA: Jurnal Ilmiah Multidisiplin Indonesia Vol. 4 No. 3 (2026): JIMI - JULI
Publisher : PT. PENERBIT TIGA MUTIARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61404/mutiara.v4i3.511

Abstract

Cultural-based tourism has become an important strategy for enhancing community welfare while preserving local cultural heritage. Desa Tua in Buleleng Regency, Bali, possesses significant potential through the bamboo weaving tradition of the Bali Aga community, which holds substantial economic and cultural value. This study aims to analyze community empowerment through the development of tourism based on cultural weaving products, strengthen the bargaining position of local artisans, and examine efforts to maintain a balance between economic benefits and cultural preservation. The study employed a mixed-methods approach with a sequential explanatory design and involved 150 respondents. Data were collected through observation, interviews, documentation, and surveys. The findings reveal that experiential tourism increased average household income by 35% and enhanced women's participation by 42% through their involvement in production activities, training programs, tour guiding, and the management of creative enterprises. Traditional weaving products were successfully developed as the primary tourism attraction, generating greater economic value while preserving cultural integrity through the clear distinction between sacred and commercial products. The utilization of digital media further expanded market access and strengthened product competitiveness. The novelty of this study lies in the development of an integrative model that connects community empowerment, experiential tourism, cultural preservation, women’s empowerment, and digital cultural entrepreneurship as a sustainable strategy for cultural tourism development.
Tourism Satisfaction Analysis in Bali’s Glamping as Tourism Packages: Women Solo Traveller’s Perspective Ni Desak Made Santi Diwyarthi; Nyoman Reni Ariasri; Made Darmiati
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 3 (2025): Agustus 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i3.6159

Abstract

Bali continues to diversify its tourism offerings, glamping—glamorous camping that blends nature with modern comfort—has emerged as a favored choice among women solo travelers. This study investigates the satisfaction levels of women traveling alone who participated in glamping experiences in Candi Kuning Village, Tabanan, Bali. Using a mixed-method approach, data were gathered through questionnaires from 30 respondents and in-depth interviews with 10 participants. Quantitative analysis was conducted using the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA), while qualitative insights were explored through thematic analysis. The CSI score of 83.5% places traveler satisfaction in the “very satisfied” category. IPA results highlighted that the most valued aspects were interpersonal interactions, cultural storytelling, and the perceived safety and empathy of service providers. Conversely, operational elements such as food service procedures and pricing transparency were deemed less critical. Notably, environmental cleanliness—while highly rated—was considered excessive by some travelers who preferred deeper cultural authenticity. This study concludes that women solo travelers seek personalized, emotionally engaging, and culturally immersive experiences over standardized service components. Recommendations are offered to optimize glamping tourism packages through flexible, co-created, and transformative experiences that align with the evolving preferences of this demographic.
Pengaruh Komunikasi Pramuwisata Lokal Terhadap Kunjungan Wisatawan di Daya Tarik Wisata Budaya Pura Luhur Uluwatu Desa Pecatu Bali Anak Agung Ngurah Yoga Widyanatha; Made Darmiati; Dewa Gede Ngurah Byomantara
J-TRUE: Journal of Travel and Leisure Vol. 1 No. 1 (2024): J-TRUE: Journal of Travel and Leisure
Publisher : P3M Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jtrue.v3i1.866

Abstract

This study aims to determine The Effect Of Local Tour Guide Communications On Tourist Visit To The Luhur Uluwatu Temple, Pecatu Village, Bali, Indonesia. This research was conducted using a purposive sampling technique on 100 respondents who use the services of local tour guides at the cultural tourist attraction of Luhur Uluwatu Temple. The data collection technique was carried out using a questionnaire and had tested its validity and reliability. Based on the test results, the coefficient value is 0.076 (positive) with a significant level of 0.003 <0.05, so that HO is rejected and Ha is accepted. This proves that the Communication of Local Tour Guides has a significant positive effect partially on Tourist Visits at the Cultural Tourism Attraction of Luhur Uluwatu Temple, Pecatu Village, Bali.
Co-Authors A. A. Istri M. Septiviari Anak Agung Ngurah Yoga Widyanatha Citrawati, Luh Putu Dessy Ruhati Dewa Gde Ngurah Byomantara Dewa Gede Ngurah Byomantara Dewi Maharani Rachmaningsih Enos Lolang Gede Muna Satya Febriyana Hanny Hafiar Heru Widoyo I Gede Ngurah Primanda S Rahadiarta I Gusti Ngurah Agung Suprastayasa I Komang Krisna Putra Yasa I Made Sucipta Adnyana I Wayan Adi Pratama I Wayan Jata I Wayan Widiana Khoiruddin Khoiruddin Kusumarini, Indah Made Artajaya Made Yudhawijaya Maswiartha, Nyoman Gede Ni Desak Made Santi Diwyarthi Ni Ketut Wiwiek Agustina Ni Luh Gede Pande Radyanti Ni Putu Evi Wijayanti Nyoman Reni Ariasri Putu Ayu Aryasih Putu Ferry Krisna Mahendra Putu Puja, Ida Bagus Putu Surya Laksana Rahjasa Reni Ariasri, Nyoman Sofyan Riyandi Suyahman Suyahman Teguh Hadisukarno Teguh Hadisukarno Tomi Apra Santosa Yustina Klara