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Evaluasi Tingkat Kepuasan Mahasiswa terhadap Kualitas Internet UIN Suska Riau Menggunakan Metode SERVQUAL dan CSI Aulia, Rian; Saputra, Eki; Ahsyar, Tengku Khairil
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 3 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i3.41421

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The human need for communication and information drives the rapid progress of communication and information facilities. The development of information technology in the current era of globalization is accelerating the progress of learning media. The use of information and communication technology as a learning medium has become a necessity. This research was conducted at the Sultan Syarif Kasim State Islamic University (UIN) Suska Riau which is located in Panam, Jl. HR. Soebrantas KM 15, Simpang Baru. The number of respondents in this study was 100 people. Based on the research conducted, it can be concluded that calculations using the service quality method produce five attribute statements with five internet quality dimensions. From the results obtained, these five dimensions have not been able to satisfy students because the quality value of each dimension is smaller than 1 (Q ≤ 1). Therefore, improvements are needed by the campus as a recommendation to improve internet quality.
Market Basket Analysis for Determine Goods Layout Using FP-Growth Algorithm Alfitra, Domi; M. Afdal, M. Afdal; Fronita, Mona; Saputra, Eki
Sistemasi: Jurnal Sistem Informasi Vol 13, No 4 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i4.4268

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The retail industry has undergone a significant transformation. Jumbo Mart is one of the retail businesses that consistently meet customer needs in Pekanbaru city. The number of similar businesses makes Jumbo Mart need to have a competitive advantage to compete. One of them is by improving the shopping experience, especially in the aspect of goods layout. However, based on observations and interviews, the determination of the layout of goods at Jumbo Mart is still not optimal. The number of products and variety of items sold is one of the reasons. In addition, customer transaction history has not been used further and is only stored as an archive of monthly reports. Whereas analyzing the data can be an effective solution in arranging the layout of goods based on customer behavior. Therefore, this research proposes a data mining technique with the FP-Growth algorithm to find association rules between categories of goods. The implementation results with a minimum support value of 15% and confidence of 50% get 7 association rules, but only 6 are proven valid. The valid association rules are then proposed to be placed close together so that it can make it easier for buyers to find the desired items. In addition, items with the consumption category are dominant as consequents, which can be found in the four association rules. This indicates that items with consumption categories have great appeal and are an important part of customers' shopping behavior and habits.
Usability Evaluation of Pekanbaru dalam Genggaman Application using System Usability Scale (SUS) Putera, Thariq Pratama; Angraini, Angraini; Saputra, Eki; megawati, Megawati; Fronita, Mona; Marsal, Arif
Sistemasi: Jurnal Sistem Informasi Vol 13, No 2 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i2.3782

Abstract

One of the e-Government applications that has been implemented at the Pekanbaru City Statistics and Information Communication Service is the Pekanbaru Application in Your Hand. This application has been running for approximately 2 years since it was launched on September 2, 2021 and has not undergone any assessment using specific standard methodologies to gauge end-user satisfaction levels. The purpose of this research is to assess the user-friendliness of the Pekanbaru In Hands Application website through the utilization of the System Usability Scale (SUS) method. The SUS method, known for its validity and reliability, offers a straightforward application. It comprises ten questions formulated by John Brooke, and the outcomes are presented as scores ranging from 0 to 100.. The 65 respondents consisted of ASN and non-ASN employees from the Pekanbaru City Communications, Statistics and Informatics Service. The result obtained from the SUS calculation is 59, for the adjective assessment category including ok, with a scale value of F, and including marginally low for the acceptability range category where the application can be accepted but the level of acceptance is still low. This indicates that enhancements are required for the application to achieve a higher acceptance rate. This research produces 4 suggestions for enhancing solutions, serving as valuable references in forthcoming application development.
Audit of Information Tecnology Governance at BKKBN Riau Province using the 2019 Cobit Framework Fandi, Ridho Arif; Jazman, Muhammad; Fronita, Mona; Saputra, Eki
Sistemasi: Jurnal Sistem Informasi Vol 13, No 6 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The implementation of Information Technology in government agencies has been used to enhance management processes and productivity, making them more accurate and faster, which leads to an improvement in the organization's ability to achieve Governance Management Objectives (GMO) and Good Corporate Governance. The BKKBN of Riau Province has implemented Information Technology in its execution in the form of SIGA (Sistem Informasi Keluarga) and Srikandi (Sistem Informasi Kearsipan Dinamis Terintegrasi). BKKBN is a non-ministerial government agency tasked with population control through family planning and prosperous family programs. Cobit 2019 is an international standard for assessing IT governance and management within companies, which also provides solutions for improving those issues.This research aims to measure the level of organizational capability in IT implementation. The results of the analysis of the Design factor objective APO-09-Managed Service Agreements and DSS-01 Managed Operations have the highest importance value, which is 60. The measurement results for APO-09 reached 74% at capability level 3 with the status of Largely Achieved or not yet achieved, while DSS-01 reached a value of 79% at level 3, which means both process objectives are at level 2, indicating that the process activities have achieved their goals by performing a number of basic but complete activities. With these results, both process objectives require improvement based on recommendations formulated from the gap analysis to achieve the expected capability.
Evaluation of User Experience for the OVO Application using the User Experience Questionnaire Method (UEQ) Fariha, Umi; Saputra, Eki; Hamzah, Muhammad Lutfi; Fronita, Mona
Sistemasi: Jurnal Sistem Informasi Vol 13, No 5 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i5.4588

Abstract

Along with advances in digital technology, the ease of carrying out payment transaction processes via digital wallet applications is increasing. OVO is one of the leading digital wallet applications in Indonesia. However, there are several users who complain and report problems such as difficulties in upgrading, login problems, transaction failures, and applications that respond slowly. These reviews can be seen through the comments column in the OVO application on Google Playstore. Application representation can influence user perceptions of an application. This research aims to assess the user experience of the OVO application using the User Experience Questionnaire (UEQ) method, which involves six aspects of assessment: attractiveness, clarity, efficiency, stimulation and innovation. The research results obtained show that the overall user assessment of the evaluation that has been carried out on the OVO application is positive. This research is expected to be able to provide important insights and information regarding user satisfaction with digital wallet applications. Apart from that, it is also hoped that this research can become a reference for subsequent research and further development related to the OVO application, with the aim of improving the user experience.
Augmented Reality Application as Interactive Learning Media Traditional Weapons using Unity AR Nafiz, Mohammad Fadhil Hardiansyah; Hamzah, Muhammad Luthfi; Saputra, Eki; Fronita, Mona
Journal of Information System Research (JOSH) Vol 5 No 4 (2024): Juli 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i4.5209

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Technological advancements have widely permeated Indonesian society, particularly in education. The challenges of globalization and modernization are expected to pose new challenges for the education sector in creating interactive learning media to support the interest and willingness to learn among the younger generation, who are already dominated by current technology. Therefore, innovative and engaging learning approaches are necessary for students to actively participate in the teaching and learning process. The use of Augmented Reality (AR) is said to foster creativity, partial imagination, and help control learning according to their preferred learning styles, allowing teachers to create learning environments tailored to students' cognitive styles. This research directly integrates augmented reality applications as a cultural arts learning media, where students are assisted in learning innovatively and can actively interact with traditional weapons in Indonesia virtually. This aids teachers in providing instruction on weapons without the need to fear the physical dangers of weapon use. The agile method is utilized to ensure that changes are embraced, and evolving requirements can be readily accommodated, providing clients with a guarantee of adaptability. The implementation of the augmented reality application has received a very positive response with a score of 85.75%, indicating that it is well-received by MTsN Gema students.
Evaluasi Kesiapan Calon Mahasiswa Terhadap Teknologi Sistem Pendaftaran Online Dengan Pendekatan Technology Readiness Index Naufal Fikri, R. Adlian; Permana, Inggih; Nur Salisah, Febi; Saputra, Eki; Marsal, Arif
Journal of Informatics, Electrical and Electronics Engineering Vol. 4 No. 4 (2025): June 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jieee.v4i4.2481

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This study aims to evaluate the technological readiness of prospective students in using the online registration system facilitated by LPSDM Aparatur, employing the Technology Readiness Index (TRI) approach. TRI comprises four key dimensions: Optimism, Innovativeness, Discomfort, and Insecurity, which measure an individual's readiness to adopt new technologies. The research objects are newly enrolled students who registered through the online system provided by LPSDM Aparatur at two partner universities: Universitas Ekasakti and Universitas Nurdin Hamzah. The research uses a descriptive quantitative method with a proportional stratified sampling technique. The sample size of 43 respondents—28 from Universitas Ekasakti and 15 from Universitas Nurdin Hamzah—was determined using the Slovin formula. Data were collected using Likert scale-based questionnaires and analyzed with SPSS version 20 through validity and reliability tests, as well as descriptive statistical analysis. The findings reveal that the overall level of technological readiness is high, with a TRI score of 4.49 for Universitas Ekasakti and 4.36 for Universitas Nurdin Hamzah, both exceeding the threshold for the “high” category (>3.51). Students from Universitas Ekasakti scored highest in the Innovativeness dimension (1.11), indicating a strong tendency to try and adopt new technologies. In contrast, students from Universitas Nurdin Hamzah scored relatively high in negative dimensions, namely Insecurity (1.162) and Discomfort (1.08), suggesting psychological barriers and discomfort in using the online registration system. The study recommends training, socialization, and system simplification to ensure inclusivity and accessibility for users from diverse backgrounds. Academically, this research expands the application of TRI in the context of online-based rural education. Practically, it offers a foundation for LPSDM to develop targeted training and outreach strategies for students in regions with lower readiness levels
Perbandingan Performa Algoritma SVR, LSTM, dan SARIMA dalam Peramalan Produksi Kelapa Sawit Hendri, Desvita; Permana, Inggih; Salisah, Febi Nur; Afdal, M; Megawati, Megawati; Saputra, Eki
Building of Informatics, Technology and Science (BITS) Vol 7 No 1 (2025): June (2025)
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v7i1.7170

Abstract

Oil palm production in Indonesia fluctuates significantly due to various factors such as weather, soil fertility, and fruit bunch condition. These changes These changes have an impact on price stability, supply and planning for the palm oil industry. industry planning. Therefore, to improve decision-making in this industry, an accurate forecasting method is required to improve decision-making regarding distribution. appropriate decision-making regarding distribution. This study aims to compare the performance of three machine learning-based forecasting methods, namely Support Vector Regression (SVR), Long Short-Term Memory (LSTM), and Seasonal Autoregressive Integrated Moving Average (SARIMA), in predicting palm oil production based on historical data for the last 10 years obtained from PTPN V Riau. The evaluation results show that the SVR model with a linear kernel provides the best performance with an MSE value of 4.1718. with MSE 4.1718, RMSE 0.0020, MAE 0.0018, MAPE 0.2014% and R2 0.9988. The SVR model provides superior prediction results compared to LSTM and SARIMA. with LSTM and SARIMA in forecasting palm oil production. This research is expected to make a real contribution in the development of a more reliable prediction system, thus supporting operational efficiency and stability of the palm oil industry in Indonesia. stability of the palm oil industry in Indonesia.
IMPLEMENTASI PROJEK PENGUATAN PROFIL PELAJAR PANCASILA (P5) BAGI SISWA SD NEGERI 26 KOTA BENGKULU Windu, Amira; Saputra, Eki
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 4 (2024): Volume 5 No. 4 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i4.31702

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Tujuan penelitian ini adalah mendeskripsikan Projek Penguatan Profil Pelajar Pancasila (P5) Siswa SD Negeri 26 Kota Bengkulu. Metode penelitian yang digunakan adalah deskriptif kualitatif. Sumber data kepala sekolah, guru, mahasiswa, siswa dan dokumen penelitian. Teknik pengumpulan data berupa observasi, wawancara dan dokumentasi dilanjutkan dengan analisis reduksi data, penyajian data dan kesimpulan. Hasil menunjukkan bahwa SD Negeri 26 Kota Bengkulu membuat tema Bhinneka Tuggal Ika tentang diriku dirimu hebat, budayaku budayamu mantap, perbedaan di sekolah kita, kita beda kita berkarya. Pada program ini sekolah berkolaborasi dengan Mahasiswa KM 7. Adapun pelaksanaan terkait kegiatan P5 yang bertema kebhinekaan di setiap kelasnya terdiri dari beberapa tahapan yakni a) Persiapan, projek ini diawali dengan pembuatan rencana pelaksanaan secara terperinci. Kegiatan awal ini juga dapat berupa pengenalan. b) Mengoptimalkan Pelaksanaan Projek. Pada kegiatan ini siswa sudah diajak untuk praktek atau kegiatan melakukan dari pengantaran atau pengenalan sebelumnya. c) Kegiatan Akhir Projek. d) Perayaan Hasil Belajar Projek. Terakhir adalah e) Pembuatan Laporan.
ANALISIS PENGGUNAAN FITUR TIKTOK SHOP TERHADAP PERILAKU KONSUMEN MENGGUNAKAN METODE UTAUT 2 DAN EUCS Amrullah, Amrullah; Saputra, Eki; Rahmawita M, Medyantiwi; Afdal, M
JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Vol 11, No 1 (2026)
Publisher : STKIP PGRI Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29100/jipi.v11i1.7877

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh penggunaan fitur TikTok Shop terhadap perilaku konsumen dengan menggunakan pendekatan Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) dan End User Computing Satisfaction (EUCS). Penelitian dilakukan pada pengguna TikTok Shop di Kota Pekanbaru dengan jumlah responden sebanyak 100 orang yang telah memiliki pengalaman berbelanja melalui platform tersebut. Data dianalisis menggunakan metode Partial Least Square Structural Equation Modeling (PLS-SEM) dengan bantuan software SmartPLS 4. Hasil penelitian menunjukkan bahwa variabel Behavioral Intention memiliki nilai R-Square sebesar 0,630, yang mengindikasikan bahwa model mampu menjelaskan 63% variabel tersebut secara kuat. Sementara itu, Use Behavior dan User Satisfaction masing-masing memiliki nilai R-Square sebesar 0,342 dan 0,316, yang masuk dalam kategori moderat. Beberapa variabel seperti Age, Gender, Price Value, dan Format terbukti berpengaruh signifikan terhadap niat dan perilaku penggunaan TikTok Shop. Sementara itu, sebagian besar hubungan tidak langsung dalam model tidak menunjukkan pengaruh yang signifikan. Temuan ini menunjukkan bahwa TikTok Shop memiliki potensi besar dalam memengaruhi perilaku belanja konsumen muda di Pekanbaru, terutama karena didominasi oleh generasi digital yang adaptif terhadap teknologi. Studi ini memberikan kontribusi pada pengembangan strategi pemasaran digital berbasis media sosial yang lebih efektif.