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Peran dan Upaya Pemerintah dalam Meningkatkan Kualitas Pelayanan Ibadah Haji di Kabupaten Bengkulu Utara Astirani, Verenica Nefa; Suharto, Sugeng; Yunilisiah, Yunilisiah
Empiricism Journal Vol. 7 No. 1: March 2026
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v7i1.4696

Abstract

Penelitian ini bertujuan untuk menganalisis peran dan upaya Pemerintah Kabupaten Bengkulu Utara dalam meningkatkan kualitas pelayanan ibadah haji. Penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Informan penelitian terdiri dari pejabat Bagian Kesejahteraan Rakyat, pihak Kantor Kementerian Agama Kabupaten Bengkulu Utara, serta jamaah haji. Analisis kualitas pelayanan dilakukan dengan memadukan kerangka peran pemerintah (regulator, dinamisator, fasilitator, dan katalisator) serta dimensi Hajjsequal yang meliputi health, guidance, accommodation, transportation, dan facilities. Hasil penelitian menunjukkan bahwa pemerintah daerah menjalankan perannya sebagai regulator melalui penyusunan kebijakan teknis dan pembentukan kepanitiaan manasik haji. Sebagai dinamisator, pemerintah menggerakkan kesiapan jamaah melalui pelaksanaan manasik yang terstruktur. Sebagai fasilitator, pemerintah menyediakan dukungan sarana dan prasarana, termasuk bantuan transportasi dan identitas daerah bagi jamaah. Sebagai katalisator, pemerintah membangun koordinasi lintas sektor dengan instansi terkait guna mendukung kelancaran pelayanan. Pada dimensi kualitas layanan, aspek guidance dan facilities tergolong baik, sedangkan aspek health dan accommodation masih memerlukan penguatan. Upaya peningkatan kualitas pelayanan dilakukan pada dataran input, proses, dan output, yang meliputi penguatan sumber daya manusia, pelaksanaan pelayanan yang terkoordinasi, serta hasil pelayanan yang dirasakan langsung oleh jamaah. Kebaruan penelitian ini terletak pada integrasi analisis peran pemerintah daerah dengan dimensi kualitas layanan haji berbasis Hajjsequal dalam konteks pemerintah kabupaten. Secara keseluruhan, Pemerintah Kabupaten Bengkulu Utara telah menunjukkan komitmen dalam meningkatkan kualitas pelayanan ibadah haji, meskipun penguatan regulasi daerah yang lebih komprehensif masih diperlukan untuk mendukung keberlanjutan pelayanan. The Role and Efforts of the Government in Improving the Quality of Hajj Service Delivery in Bengkulu Utara Regency Abstract This study aims to analyze the role and efforts of the North Bengkulu Regency Government in improving the quality of hajj services. The study employed a qualitative descriptive approach, with data collected through interviews, observations, and documentation. Research informants consisted of officials from the Public Welfare Division, representatives of the Ministry of Religious Affairs Office of North Bengkulu Regency, and hajj pilgrims. Service quality analysis was conducted by integrating the government role framework (regulator, dynamizer, facilitator, and catalyst) with the Hajjsequal dimensions, namely health, guidance, accommodation, transportation, and facilities. The findings show that the local government performed its role as a regulator through technical policy formulation and the establishment of hajj guidance committees. As a dynamizer, the government enhanced pilgrims’ readiness through structured hajj guidance programs. As a facilitator, it provided supporting facilities and infrastructure, including transportation assistance and regional identity attributes for pilgrims. As a catalyst, the government built cross-sectoral coordination with related institutions to support smooth service delivery. In terms of service quality, the guidance and facilities dimensions were relatively strong, while the health and accommodation dimensions still require improvement. Efforts to improve service quality were carried out at the input, process, and output levels, including human resource strengthening, coordinated service implementation, and service outcomes directly perceived by pilgrims. The novelty of this study lies in integrating the local government role framework with Hajj service quality dimensions based on Hajjsequal in the context of district-level governance. Overall, the North Bengkulu Regency Government has demonstrated commitment to improving the quality of hajj services, although stronger local regulations are still needed to ensure service sustainability.
POLICY BACKLASH AGAINST EQUALITY REFORMS: A MULTI-LEVEL REVIEW OF THREAT, MORALIZATION, AND MOBILIZATION Yunilisiah; Aditia, Rafinita; Hutapia
International Journal Multidisciplinary (IJMI) Vol. 3 No. 2 (2026): International Journal Multidisciplinary (IJMI)
Publisher : Antis-Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijmi.v3i2.480

Abstract

Objective: Equality-oriented policy reforms addressing gender, disability, race, and social inclusion have expanded globally, yet their implementation is frequently accompanied by persistent and organized resistance. This tension raises a critical question about why formally adopted equality policies often struggle to achieve long-term sustainability. This study aims to explain how backlash against equality reforms emerges, stabilizes, and constrains policy trajectories over time. Method: Using a qualitative research design based on secondary data, the study conducts an analytical review and qualitative evidence synthesis of scholarly literature, policy documents, and institutional analyses. Through systematic document analysis and thematic synthesis, the research integrates findings across policy sectors and contexts to identify recurring mechanisms shaping backlash dynamics.Result: The study demonstrates that backlash operates through a multi-level process linking perceived threats to status, identity, and social order; the moralization of policy debates that legitimizes opposition; and political mobilization that institutionalizes resistance within governance structures. These mechanisms interact dynamically, transforming individual anxieties into moral claims and sustained collective action, thereby embedding resistance within policy processes rather than limiting it to episodic dissent.Novelty: The originality of this study lies in its integrative framework, which connects psychological, discursive, and institutional dimensions of backlash into a coherent explanatory model. Theoretically, it advances understanding of backlash as a structured and self-reinforcing political process. Practically, it offers analytical insights relevant to the design and implementation of equality policies that are more resilient to organized resistance.