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All Journal Jurnal Pengabdian UntukMu NegeRI Al Ishlah Jurnal Pendidikan Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Basicedu Performance Jurnal Inovasi Pendidikan Ekonomi JEKPEND Jurnal Ekonomi dan Pendidikan Jurnal Ecogen Jurnal Agregat Journal of Economic Education Jurnal Basicedu Studies in English Language and Education IIJSE Indonesian Journal of Education and Social Studies Manaruko: Jurnal Pengabdian Masyarakat Andragogi Jurnal Pendidikan dan Pembelajaran Jurnal Pengabdian Masyarakat Mentari Journal of Business Economics and Management Konstruktivisme : Jurnal Pendidikan dan Pembelajaran Edumaspul: Jurnal Pendidikan Jurnal Ecogen
Zul Afdal
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : performance

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A Systematic Review of Digital Financial Application Reuse Intentions Suci Alifah Rahmandani; Abror Abror; Zul Afdal
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 31 No 2 (2024): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2024.31.2.21192

Abstract

This Systematic Literature Review examines the development of research on technology adoption and continuance intention in the context of digital financial services by reviewing 48 articles obtained from the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) screening process, using the Theory-Context-Method (TCM) framework, citation analysis, and keyword mapping with VOSviewer. The findings indicate that the Technology Acceptance Model (TAM) and Expectation Confirmation Theory (ECT/ECM) are the most frequently applied theoretical foundations, followed by UTAUT/UTAUT2, the Information Systems (IS) Success Model, and the Theory of Consumption Values ​​(TCV). Geographically, previous studies are predominantly located in Asia, with research contexts focused on digital financial applications. To obtain research results, PLS-SEM has been widely used as an analytical technique in previous studies. In addition to interpreting the results using PRISMA, an analysis using VOSviewer was also conducted, identifying continuance intention, trust, technology adoption, TAM, mobile banking, perceived ease of use, behavioral intention, fintech, and digital payments as interrelated bases. This review explains that continuance intention is a post-adoption behavior shaped by technological, psychological, social, and contextual factors.
Customer Trust In Marketplace Purchases: A Systematic Literature Review Anggi Saputra; Abror Abror; Zul Afdal
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 32 No 1 (2025): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32424/1.jp.2025.32.1.21197

Abstract

Trust is a crucial factor in online business because it facilitates the transaction process by making buyers willing to accept and not doubt the actions of online sellers. Therefore, this systematic literature review aims to comprehensively examine how consumer trust influences purchasing behavior on marketplaces. A literature review from databases ScienceDirect, focusing on peer-reviewed articles and empirical studies from 2020 to 2026 was conducted from Q1 and Q2 indexed journals. The PRISMA flow diagram guided the process to ensure that the research process includes structured data, from identification to the presentation of results and supported bibliometric analysis using VOSviewer. A defined search criteria after thorough analysis, only 15 were suitable for synthesis and reporting. The Mendeley referencing tool and Microsoft Excel were instrumental in facilitating the analysis. The findings from the literature review indicate that customer trust is a multidimensional construct at the core of digital market sustainability, linking technological innovation, ethical considerations, regulatory frameworks, and business strategies. This literature review also indicates that trust has strong associations with blockchain, transparency, privacy, risk, and sustainability, reflecting its role as both a psychological and structural factor in legitimizing online transactions and fostering long-term relationships with consumers. Furthermore, this literature highlights trust as a mediator in repurchase intent and consumer engagement. This study affirms trust as a strategic foundation for the success of online markets and calls for interdisciplinary research to strengthen consumer trust in increasingly modern digital marketing.
Co-Authors A. Abror Abdul Latif Adman Aldita Dwi Putri Andi Muhammad Arif Haris Andi Muhammad Irawan Anggi Saputra Anisa Latifah Armida Armida Armida Asep Kadarohman Asep Saputra Asri Neli Putri Asyti Febliza Asyti Febliza Asyti Febliza Asyti Febliza Aulia Stephani Bimo Satria Claudia Cantika Yuri Diga Triansyah Divya Ardita Putri Farida Bu'ulolo Febrina Dafit, Febrina Febrina Welianis Hendri Yanto Daulay Iskandar Iskandar JONI SUSILO WIBOWO Lilis Marina Angraini Meizi Syafri Yendi Miftah Audhiha Muhamad Ilham Prima Putra Muhammad Syauqi Rahman Nadilla Aggahra Nola Try Elsa Gusfantoni Nuri Latifannisa oktariani oktariani Oktariani Oktariani Putri Ade Rahma Yulis Putri Ade Rahma Yulis Rino Rino Rino Riska Khairunnisa Risnawati Ahmad, Risnawati Risnawati Risnawati Suci Alifah Rahmandani Warsidi Wulan Suci Indah Sari Yuliana Anasrul Yuri Rahmi Zubaidah Amir MZ Zulhadi Zulhadi