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TINGKAT KEPUASAN PASIEN PESERTA JKN TERHADAP MUTU PELAYANAN DI PUSKESMAS KOTA ENDE, KABUPATEN ENDE Tokan, Rany; Regaletha, Tadeus A. L.; Sinaga, Masrida
Kelimutu Nursing Journal Vol 2 No 1 (2023): Volume 2 Nomor 1 Juni 2023
Publisher : Poltekkes Kemenkes Kupang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31965/knj.v2i1.1118

Abstract

The contentment of the patient is a matter of fact after a person receives a service and provides some good assessment of the services. National Health Insurance (JKN) is a Government Program that aims to provide health insurance for all Indonesians. In 2019, the Ende city health center effectuated a survey regarding the extent of contentment of Ende city residents and the results revealed that there is a lot of lamentation that is perceived such as unsociable health workers, the retardation in handling their duties, the services that are still complicated, the unsanitary environment, the cramped waiting room, the long queue counter, and the lack of infrastructure such as the seat and parking lot. This research intends to ascertain the extent of contentment of the JKN participant's patient's contentment at the end city health center. This sort of research exerts the quantitative study specifically the descriptive survey method with a cross-sectional research design. The results of the study showed that 99.5% of JKN participant patients were satisfied with the quality of services, and only 0.5% were dissatisfied, As seen from the distribution of contentment levels, the tangible dimensions of 92% of respondents were satisfied and 8% was dissatisfied, the reliability dimensions of 95% respondents were satisfied and 5% was not satisfied, the responsiveness dimensions of 94,% respondents were satisfied while 5.8% were dissatisfied, the assurance dimension was satisfied by 95.85% respondents and 4.15% was not satisfied, the dimensions of empathy of respondents were satisfied by 95.85% respondents while 4.15 was not satisfied. Ende City Health Center is expected to be communicative and hospitable during the service process at Ende City Health Center, extend the time of attendance and it is necessary to conduct periodic and accurate surveys of contentment levels to maintain service quality by the Regulation of the Minister of Health of the Republic of Indonesia of 2016 concerning Health Service Standards which states that the fulfilment of service quality for each type of basic service in Health SPM should stand on the top of 95% or equivalent to 100%.
Determinant Factors of COVID-19 Vaccination Participation at Ndetundora Health Center, Ende, East Nusa Tenggara Sani, Hafaf Lutfiani; Muntasir; Regaletha, Tadeus A. L.
Journal of Health Promotion and Behavior Vol. 8 No. 3 (2023)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpb.2023.08.03.05

Abstract

Background: The COVID-19 pandemic is one of the major public health problems today and the whole country is experiencing a pandemic. Vaccination is the government's effort to tackle the COVID-19 pandemic. The coverage of COVID-19 vaccination at the Ndetundora Health Center in 2021 is still low, namely as much as 14.80% for dose 1 and 7.04% for dose 2, then in 2022 the vaccination coverage will increase quite high, namely 75.16% for dose 1 and 53.23% for dose 2. The purpose of this study was to find out the public's interest in taking the COVID-19 vaccination in the working area of the Ndetundora Health Center, Ende Regency in 2022. Subjects and Method: A cross-sectional study was conducted at the Ndetun­dora Health Center, Ende, East Nusa Tenggara, from September to October 2022. A total of 243 people were selected for this study. The dependent variable was the public's interest in taking the COVID-19 vaccination. The independent variables are age, gender, education, occupation, knowledge, attitude, community motivation and public communication. Data were collected using a questionnaire and analyzed using Chi-square. Results: The results showed that someone with higher education increased their interest in taking the COVID-19 vaccination by 0.38 times compared to people with low education, and the results were statistically significant (OR= 0.38; 95% CI= 0.21 to 0.69; p= 0.001). Someone with motivation High motivation increase interest in taking the COVID-19 vaccination by 49.5 times compared to those with low motivation (OR = 49.5; 9% CI = 21.49 to 114.16; p < 0.001), good public communication will increase public interest in taking the COVID-19 vaccination 2.74 times compared to poor public communication (OR= 2.74; 95% CI= 1.20 to 6.25; p= 0.014). Conclusion: Education, knowledge, attitudes, community motivation, and public communication have a significant effect on participation in the COVID-19 vaccination. Keywords: public interest, vaccination, COVID-19. Correspondence: Hafaf Luthfianti Sani. Study Program of Public Health, Faculty of Public Health, Universitas Nusa Cendana. Jl. Adisucipto, Penfui, Kupang, 85001, East Nusa Tenggara. Email:  hafafsani16­@­gmail.­com. Mobile: +62 821-4436-7462.
Factors Associated with Work Fatigue among Public Gas Station Operators in Kupang, East Nusa Tenggara Keron, Maria Sahra; Littik, Serlie K. A.; Regaletha, Tadeus A. L.
Journal of Health Promotion and Behavior Vol. 8 No. 3 (2023)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpb.2023.08.03.07

Abstract

Background: Public Gas Station (SPBU) is a public infrastructure to provide the fuel needs of the wider community. The high demand for fuel in Indonesia leads to demanding activities and potentially causes work fatigue to the workforce, especially operators. The study aims to analyze the correlation between working period, noise, workload, and work fatigue among the operators of the Public Gas Station in Kupang, East Nusa Tenggara. Subjects and Method: A cross-sectional study was conducted in Kupang, East Nusa Tenggara from October- November 2022. A total of 68 subjects consisted of 30 operators of 16 hours Public Gas Station; 38 operators of 24 hours Public Gas Station. The dependent variable was work fatigue. The independent variables were working period, noise, and workload. The data were collected using a questionnaire and analyzed using Spearman Correlation (rho). Results: Working period indicated a strong negative correlation with work fatigue, and was statistically significant (r= -0.74; p< 0.001). Noise revealed a weak negative correlation with work fatigue at gas station operators (r= -0.25; p= 0.837), while workloads showed a strong positive correlation with work fatigue at gas station operators, and the result was statistically significant (r= 0.850; p< 0.001). Conclusion: Working period, noise, and workload have a correlation with work fatigue among public gas station operators. Keywords: work fatigue, working period, noise, workload. Correspondence: Maria Sahra Keron. Public Health Study Program, Faculty of Public Health, Universitas Nusa Cendana, Kupang. Jl. Adi Sucipto Penfui, Penfui, Maulafa, 85001, Kupang, East Nusa Tenggara, Indonesia. Email: mariasahra08@gmail.com. Mobile: +6282145967956.