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Accessibility to E-Commerce Websites for People with Disability in Indonesia Hafiar, Hanny; Lukman, Syauqy; Setianti, Yanti; Subekti, Priyo; Amin, Kholidil
Communicatus: Jurnal Ilmu komunikasi Vol. 7 No. 1. June (2023): Communicatus: Jurnal Ilmu Komunikasi
Publisher : Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/cjik.v7i1.25406

Abstract

Using a website has become a primary method for delivering information, doing promotion, and marketing activities. E-commerce business people acknowledged the importance of developing a reliable website to reach the market through the internet, as part of e-service, especially in a country with a large market share like Indonesia. Unfortunately, not every e-commerce web designer is aware of the website accessibility criteria, the lack of awareness creates barriers for persons with disabilities to access e-commerce websites, as buyers and sellers. The accessibility gap of those website limits the ability of persons with disabilities to optimize the presence of e-commerce as an economic opportunity. We need to overcome the barriers to create an inclusive society in Indonesia. This paper aims to provide an overview of the accessibility of e-commerce websites in Indonesia, to find the common web accessibility issues, classified them comparatively into several tiers, type of issues, and then calculates the correlation of total issues with the number of visitors. This study analyzes 39 e-commerce websites. We evaluate based on Web Content Accessibility Guidelines (WCAG) 2.0, using an automated tool called "aXe". The study shows evidence of various accessibility issues of e-commerce websites in Indonesia, emphasizing the necessity of web designers to pay more attention to accessibility for users with disabilities. This study also provides several recommendations to website accessibility as part of e-service quality. 
Digital Communication Transformation in Micro Tourism Enterprises: Adaptation Strategies and Media Literacy Barriers Subekti, Priyo; Novianti, Evi
Warta Ikatan Sarjana Komunikasi Indonesia Vol. 8 No. 1 (2025): Warta Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/wartaiski.v8i1.328

Abstract

This paper investigates the adaptive tactics, expectations, and obstacles micro-entrepreneurs (UMKM) in coastal tourism zones of Indonesia encounter in adopting digital communication tools. This study intends to grasp how local and migrant business people experience digital transformation. The study takes a qualitative descriptive technique to find patterns of communication behaviour and readiness toward digitalization rather than suggesting a particular hypothesis. In-depth interviews and field observations with chosen informants representing different tourism-related micro-enterprises—including apparel stores, food vendors, and guesthouse operators—provided data. Participants were classified as local or migrant business owners. Emphasizing data reduction, data display, and conclusion drawing, Miles and Huberman's methodology was used to thematically evaluate the data. The results show notable variations in digital adaptation between local and migrant business owners. While native players depend mostly on conventional word-of-mouth and direct consumer contacts, migrant entrepreneurs are more proactive and savvy in exploiting internet channels like Agoda or Instagram. Key expectations the report also underlines are the requirement of focused training, ongoing mentoring, and equitable access to digital infrastructure and government support. Among the obstacles found are low digital literacy, psychological resistance, information access restrictions, and policy execution structural inequities. Digital communication revolution among UMKM, this study finds, is not just about technological acceptance but also about cultural adaptation, psychological preparation, and institutional support—emphasizing the need of inclusive, community-based communication approaches.