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All Journal Jurnal Teknologi Perikanan dan Kelautan Marine Fisheries: Jurnal Teknologi dan Manajemen Perikanan Laut Jurnal Ilmu dan Teknologi Kelautan Tropis Saintek Perikanan : Indonesian Journal of Fisheries Science and Technology Jurnal Ilmu Informasi Perpustakaan dan Kearsipan Journal of Fisheries Resources Utilization Management and Technology Rekayasa Mesin ECSOFiM (Economic and Social of Fisheries and Marine Journal) Jurnal Perikanan dan Kelautan Jurnal Akuatika Indonesia JFMR (Journal of Fisheries and Marine Research) Jurnal EMT KITA Jurnal Pendidikan Ekonomi & Bisnis Jurnal Perikanan Universitas Gadjah Mada Jurnal Ilmu Administrasi Negara (JUAN) JUPERTA (Jurnal Perikanan Tangkap) Jurnal Penelitian Perikanan Indonesia Jurnal Kebijakan Perikanan Indonesia Jurnal Sosial Ekonomi Kelautan dan Perikanan Buletin Ilmiah Marina : Sosial Ekonomi Kelautan dan Perikanan JIPIS Jurnal Ilmiah Ilmu Administrasi Jurnal Ilmiah Wahana Pendidikan Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Journal of Education Research International Journal of Management Science and Information Technology (IJMSIT) Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Depik Jurnal Ilmu-Ilmu Perairan, Pesisir dan Perikanan Policy Brief Pertanian, Kelautan, dan Biosains Tropika jle Depik Jurnal Ilmu-Ilmu Perairan, Pesisir, dan Perikanan Journal of Fisheries & Marine Jurnal Pendidikan Progresif
Agus Suherman
Departemen Perikanan Tangkap, Fakultas Perikanan Dan Ilmu Kelautan, Universitas Diponegoro Jl. Prof. Sudarto, SH, Tembalang, Semarang, Jawa Tengah – 50275, Telp/Fax. +6224 7474698
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Journal : Jurnal Pendidikan Progresif

 1 
Analysis of Student Satisfaction with University Management Services Suherman, Agus; Inoe, Hiromu
Jurnal Pendidikan Progresif Vol 15, No 3 (2025): Jurnal Pendidikan Progresif
Publisher : FKIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jpp.v15i3.pp1706-1722

Abstract

Analysis of Student Satisfaction with University Management Services. Introduction: This study aimed to determine and measure student satisfaction with the quality of services at Syekh-Yusuf Islamic University, adapting a service quality model by incorporating an additional dimension, "Information Systems." Furthermore, the research compared satisfaction levels based on demographic factors such as age, gender, employment status, marital status, study program, and year of entry. Objectives: This study aimed to determine and measure student satisfaction with the quality of services at Syekh-Yusuf Islamic University and to compare satisfaction levels based on age, gender, employment status, marital status, study program, and year of entry. Methods: A descriptive quantitative research design with a cross-sectional survey approach was employed. Data were collected from 576 students at Syekh-Yusuf Islamic University using a 30-item service satisfaction instrument across six dimensions (tangibles, responsiveness, reliability, assurance, empathy, and information systems) with a Likert scale of 1-5. Instrument validity was tested using Pearson correlation and reliability with Cronbach's alpha. Data analysis involved descriptive statistics, the Kolmogorov-Smirnov test for normality, and non-parametric tests (Mann-Whitney and Kruskal-Wallis) for mean differences due to non-normal distribution in certain demographic groups. Findings: Overall student satisfaction with UNIS services was 3.88 out of 5 (77.63% satisfaction). Tangibles received the highest satisfaction, while responsiveness was the lowest. Significant differences were found based on age, faculty, and year of enrollment (p-value less than 0.05). However, no differences were found based on gender or parental income (p-value higher than 0.05). Conclusion: This study measures student satisfaction with services at Syekh-Yusuf Islamic University, adapting a service quality model by incorporating the "Information Systems" dimension. The research compares satisfaction across demographic factors such as age, gender, employment status, marital status, study program, and year of entry. Findings suggest that while student satisfaction is generally positive, improvements are needed, especially in responsiveness, to meet the university's strategic goals of providing consistent and high-quality services to all students. Keywords: higher education, service quality, student satisfaction, university services.
The Relationship Between Self-Efficacy, Self-Development, and Human Resource Competence with Innovative Organizations in Higher Education Suherman, Agus; Suherman, Suherman; Anriani, Nurul
Jurnal Pendidikan Progresif Vol 15, No 1 (2025): Jurnal Pendidikan Progresif
Publisher : FKIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jpp.v15i1.pp430-443

Abstract

The Relationship Between Self-Efficacy, Self-Development, And Human Resource Competence With Innovative Organizations In Higher Education. Objectives: This study aims to analyze the relationship between self-development, self-efficacy, and human resource (HR) competence in fostering innovation within organizations. Methods: To address this issue, this research employs a quantitative approach using a survey method. Data collection was conducted through a questionnaire. The analysis model applied is path analysis using SPSS (Statistical Package for the Social Sciences), with respondents comprising program heads, lecturers, and educational staff at higher education institutions, totaling 350 individuals. Findings: The results indicate that there is no significant collective influence of all variables on organizational innovation. However, each variable plays a distinct role in shaping innovation. Self-efficacy directly influences organizational innovation, while self-development contributes to innovation only when strongly linked with HR competence. This suggests that fostering a highly innovative organization requires strengthening self-efficacy alongside improving self-development and HR competence. Conclusion: To enhance organizational productivity and innovation, it is crucial to first improve self-efficacy and self-development among lecturers and educational staff. Strengthening these aspects will enhance lecturer competence, which directly impacts the organization's capacity to innovate. Organizations should prioritize initiatives that support professional growth and self-efficacy to create a more sustainable and innovative environment. Keywords: self-efficacy, self-development, human resource competence, innovative organizations. 
Co-Authors Abdul Khohar Abdul Kohar Abdul Kohar M Abdul Kohar M. Abdul Kohar Mudzakir Abdul Kohar Muzakir Abdul Rosyid Abdul Rosyiod Adhyaksa Dault Adhyaksa Dault Adhyaksa Dault Adhyaksa Dault Agus Sutisna, Agus Agustin, Rifki Dimas Aldise Kresna Dewi Tutianvia Amboro, R. Tono ANDRI KURNIAWAN Aprilianti, Baby Novega Ardoni Ardoni Arminarahmah, Nur Bambang Mardi Sentosa Bogi Budi Jayanto Bogi Budi Jayanto Bogi Budi Jayanto Budhi Hascaryo Iskandar Cicik Setia Ningsih Dian Wijayanto Djodie Rizky Prima Dyah Rahayu Ningtyas Emil Yahya Faik Kurohman Fauziyah, Annemarie Fatimah Firdaus, M. Yus Firdiyani, Fitria Hendrik Anggi Setiawan Hernuryadin, Yayan Herry Boesono Herry Boesono Hesa Karunia Fitri Imam Triarso Imam Triarso Indradi Setiyanto Inoe, Hiromu Khusaini, Khusaini Koirala, Pankaj Kukuh Eko Prihantoko Lestari, Lina Widya Lintang, Dona Machrunnisa, Machrunnisa Mahrus Mahrus, Mahrus Manalu, Intan Rosari Martini Martini Mas A Santosa Mohammad Imron Moralitha Mayza, Thita Much Arif Much Arif Wijayanto Muchtadi, Achmad Muhamad Fathikul Umam Muhammad Irham Khoirul Jauhari Muhtadi, Tb. Yudi Mulyono S. Baskoro Munawir Munawir Murodi, Ahmad musyafak Musyafak Naufal Haidar Ahmada Noegroho, Tegoeh Novitri, Bella Suci Nugroho, Kun Budi Nugroho, Prasetyo Catur Nurul Anriani Nurul Huda, Hamdan Patadungan, Widiarso Pri Utami Prihantoko, Kukuh Eko Puji Hastuti Pujiyanto Pujiyanto Putri, Walla Astianty Rahmad Dharmawan Rahmadi Sunoko Rianto, Joko Riris Amaylia Putri Rizki Wahyuni Batubara Rohmah, Tri Ainun Salsabilla, Natashia Sarip Hidayat, Sarip Setyorini Setyorini Sholih Sholih, Sholih Siti Annisa Dwi Setiani Nurfadillah Sock, Fatou Sony Harbintoro, Sony Stephanie Juwana Suherman, Suherman Sundusiah, Siti Suroso, Wawi Teuku Firmansyah, Mohammad Timilsina, Raja Rajendra Tri Wiji Nurani Tutianvia, Aldise Kresna Dewi Untoro, Firli Viani, Okta Widiarti, Aniek Yudi Firmansyah Yuniar, Dimas Rizki Yusuf, Yusmedi