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All Journal Ganaya: Jurnal Ilmu Sosial dan Humaniora Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Journal of Economic, Business, and Administration JEBA International Journal Of Economics Social And Technology Provider Jurnal Ilmu Pemerintahan (PROJIP) Jurnal Ilmu Manajemen dan Bisnis JIAP Journal of Public Representative and Society Provision Public Policy Journal Madani: Multidisciplinary Scientific Journal Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara JianE (Jurnal Ilmu Administrasi Negara) Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Economics, Business and Innovation Research Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Ulil Albab Journal of Publicness Studies Abdurrauf Science and Society Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Journal of Political and Governance Studies Administratie: Jurnal Administrasi Publik
Irawaty Igirisa
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Public Health Social Sciences Other

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Peran Profesionalitas ASN dalam Peningkatan Kualitas Pelayanan Publik Kantor Pertanahan Kota Gorontalo Dengi Lalang, Hendrawana Nur; Wantu, Sastro M; Igirisa, Irawati
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4921

Abstract

This research aims to analyze the impact of civil servant (ASN) professionalism on public service quality at the Gorontalo City Land Office. The background is rooted in the strategic role of ASN in ensuring legal certainty of land ownership and efforts to enhance accountable, responsive public services. A quantitative survey method using stratified random sampling was applied to all civil servants, supported by multiple linear regression analysis to examine the contributions of professionalism dimensions—competence, integrity, ethics, innovation, and responsibility—to service quality. The results show ASN professionalism is generally good, with competence and integrity as dominant factors, while innovation remains low. Regression analysis reveals ASN professionalism contributes 48% to the variation in public service quality, with the remaining influenced by additional factors such as regulations, infrastructure, and technology. The practical implication is the necessity to strengthen technical capacity, promote service ethics, and develop digital innovation, ensuring effective bureaucratic reform in the land sector. The study recommends strategies to improve ASN development and process transparency to foster greater community trust and satisfaction. 
QUALITY OF POPULATION ADMINISTRATION SERVICES AT THE OFFICE OF THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION IN THE CITY OF GORONTALO Tome, Falmawati; Igirisa, Irawaty; Kamuli, Sukarman
Public Policy Journal Vol 5, No 1 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i1.2526

Abstract

This study aims to determine the Quality of Population Administration Services at the Office of the Population and Civil Registration Office in Gorontalo City. The research method used is qualitative research. Data collection techniques used are observation techniques, interviews, and documentation. The results of this study indicate tangible, reliability, responsiveness, assurance, and empathy. (1) the implementation of service quality related to the tangible dimension (physical evidence) has not fulfilled adequate service facilities in the Gorontalo city population and civil registration office such as narrow waiting rooms, limited seats, and lack of air conditioning. (2) The dimension of employee reliability in dealing with community problems, it can be seen that there are still complaints from the public about the service process and population administration. (3) the dimension of responsiveness of employees has shown responsiveness in helping the community when experiencing difficulties (4) the dimension of assurance (guarantee), being on time for community services, it can be seen that there are still public complaints. (5) the dimension of empathy (empathy), has been running quite well because the employees have technical guidance that is carried out in carrying out services every year. Based on this analysis, researchers can conclude that the quality of population administration services at the Gorontalo City Population and Civil Registration Office is quite good. Based on this, the researchers hope that in the future the facilities and infrastructure can be improved and even better, as well as for employees to further improve the quality of work.
THE QUALITY OF PUBLIC SERVICES AND THEIR IMPACT ON COMMUNITY SATISFACTION IN BONGOMEME VILLAGE, DUNGALIYO SUB-DISTRICT GORONTALO COUNTY Danial, Titin A; Igirisa, Irawaty; Tantu, Romy
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2656

Abstract

This study aims to determine the quality of public services and their effect on community satisfaction in Bongomeme Village, Dungaliyo District, Gorontalo Regency. The approach in this study is quantitative with ex-post facto methods. Data collection in this study was carried out by questionnaire. The number of samples was 62 people consisting of 12 village officials and 50 community members. Data analysis in this study is a simple linear regression inferential quantitative analysis. The results showed that the quality of public services was in a fairly good category with a score of 78.16%. This means that public services in Bongomeme Village, Dungaliyo District, Gorontalo Regency have not been able to achieve the desired goals or do not fully meet the needs of the community with satisfactory results or in this case the services provided have not provided significant benefits to the local community. Then the quality of public services has a positive and significant effect on community satisfaction in Bongomeme Village, Dungaliyo District, Gorontalo Regency with a coefficient of determination of 72.60%. The influence of other variables on community satisfaction amounted to 27.40%, namely village government motivation in the form of assistance and ease of service affairs, speed of service, social relations and community psychological factors. Positive results show that community satisfaction in Bongomeme Village, Dungaliyo District, Gorontalo Regency for the public services provided can be maximized through efforts to strengthen service quality in accordance with the expectations of the community as users of these services.
Akuntabilitas Publik dalam Penanganan Kecelakaan Kapal melalui Operasi SAR: Studi Kasus Kantor Pencarian dan Pertolongan Gorontalo Malasari; Irawaty Igirisa; Juriko Abdussamad
Administratio Vol 16 No 2 (2025): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v16i2.535

Abstract

This study aims to analyze public accountability in the Gorontalo Search and Rescue (SAR) Office across five dimensions: performance, financial, legal, moral, and innovation. These dimensions are theoretically anchored in Bovens’ multidimensional accountability framework, which distinguishes procedural, professional, and outcome-based responsibilities; this grounding clarifies the conceptual meaning and analytical basis of each dimension. Accountability is viewed as a central pillar of institutional legitimacy, especially in crisis settings where public expectations are heightened. A descriptive qualitative approach was employed, supplemented by a structured quantitative scoring procedure. Qualitative indicators derived from interviews, observations, and document analysis were converted into numerical values using predefined rubrics aligned with the accountability framework, allowing transparent and non-arbitrary visualization through radar and bar charts. Findings show that moral accountability received the highest score, reflecting strong humanitarian responsibility, emotional support to victims’ families, and dignified victim handling. Performance accountability also scored well, supported by response speed, procedural compliance, and inter-agency coordination, although resource constraints limited operational effectiveness. Financial and legal accountability demonstrated moderate results, indicating persistent tensions between bureaucratic compliance and operational flexibility. Innovation accountability was the weakest dimension due to limited adoption of advanced technologies such as drones, satellite-based communication, and digital dashboards.Overall, the study indicates that the Gorontalo SAR Office has established a credible accountability foundation but requires strengthened innovation capacity and improved regulatory harmonization. By explicitly grounding the five accountability dimensions in a recognized theoretical framework and employing a transparent qualitative-to-quantitative scoring process, this study offers a more analytically rigorous contribution to understanding accountability within crisis-response institutions in developing countries.
Quality of Academic Administration Services at the Faculty of Social Sciences Gorontalo State University: Analysis with the SERVQUAL Model Rahman H. Lahabu; Asna Aneta; Juriko Abdussamad; Irawaty Igirisa; Fenti Prihatini Tui; Rustam Tohopi
International Journal of Economics, Business and Innovation Research Vol. 5 No. 01 (2026): December - January, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v5i01.2694

Abstract

Academic administration services are a central element in supporting the smooth educational process in higher education because it is the entrance to all student academic activities. This study aims to describe the quality of academic administration services at the Faculty of Social Sciences, Gorontalo State University using the SERVQUAL model. The research approach is qualitative with interview, observation, and documentation techniques. The results show that the reliability and physical evidence of the service are good, but responsiveness, reassurance, and empathy need to be improved especially in periods of high workload. The research recommends optimizing SOPs, increasing human resource capacity, and digitizing services to improve the quality of academic administration services.
Organizational Performance Assessment of Search and Rescue Teams: A Collaboration Between Technical Aspects and Service Quality Andiantoro, Tri Nurcahyo; Igirisa, Irawaty; Tui, Fenti Prihatini Dance
Journal of Public Representative and Society Provision Vol. 6 No. 1 (2026): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v6i1.786

Abstract

This study aims to develop and test an integrative organizational performance assessment model that combines technical aspects, service quality, and organizational factors. Using a sequential explanatory mixed-method design, data were collected over five months through surveys of 85 SAR personnel (total sampling), 210 service recipients (stratified random sampling), and 25 key informants (purposive sampling). Quantitative data were analyzed with Structural Equation Modeling (SEM) using AMOS 24.0 and SPSS 26.0, while qualitative data were examined through thematic analysis with NVivo 12 and case study validation. The results indicate that technical competence and equipment readiness significantly enhance organizational performance, while service quality dimensions particularly reliability, responsiveness, and empathy play a crucial role in building public trust. Organizational factors moderate the relationship between technical aspects and service quality, underscoring the importance of adaptive leadership, coordination with local agencies, and a learning-oriented culture. The integrated model explains 68.4% of the variance in organizational performance, demonstrating its robustness in capturing SAR effectiveness. Qualitative findings further highlight adaptive strategies under resource constraints, collaboration rooted in local wisdom, gaps between SOPs and operational realities, and the humanistic dimension of rescue operations. This study contributes theoretically by advancing a holistic performance assessment model for SAR organizations and practically by offering evidence-based recommendations for BASARNAS and local SAR units. These include strengthening technical resources, enhancing service delivery systems, improving organizational structures, engaging communities, and aligning SOPs with field realities.
IMPLEMENTATION OF GOOD GOVERNANCE PRINCIPLES IN PUBLIC SERVICES AT DISTRICT OFFICES Auliyah, Vinantie; Igirisa, Irawaty; Tohopi, Rustam
Administratie: Jurnal Administrasi Publik Vol. 7 No. 1 (2025): Administratie: Jurnal Administrasi Publik
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3997/ajap.v7i1.15065

Abstract

The purpose of this study was to determine how Responsiveness, Effectiveness and Efficiency, Justice, Accountability and Transparency are provided by public service providers at the Tolangohula District Office, Gorontalo Regency. This research method is qualitative. The results of the study indicate that the implementation of Good Governance principles in public services at the Tolangohula District Office, Gorontalo Regency has been running well but not optimally. Of the 5 sub-focuses that have been studied, namely; 1) Principle of Responsiveness, 2) Principle of Effectiveness and Efficiency, 3) Principle of Justice, 4) Principle of Accountability, 5) Principle of Transparency, there are still two sub-focuses that are not optimal, namely; 1) Principle of Effectiveness and Efficiency, this is evidenced by the fact that there are still several problems, including sub-district officials who are still less disciplined in coming to the office. So that when there are people who want to do services, they have to wait for the officials. 2) The principle of transparency, this is proven by some people who do not respond to information from the apparatus, the community feels dissatisfied with the existing notice boards for several reasons, namely the lack of clear information results in low community participation in village activities and often the information provided is incomplete or late, this shows that the implementation of transparency has not been fully optimally implemented.
Efektivitas Pelaksanaan Program Sembako di Desa Tapadaka Satu Kecamatan Dumoga Tenggara Kabupaten Bolaang Mongondow Provinsi Sulawesi Utara Telsa Paputungan; Irawaty Igirisa; Rahmatia Pakaya
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.992

Abstract

This research aims to analyze the effectiveness of the implementation of the staple food assistance program in Tapadaka Satu Village, Dumoga Tenggara Sub-district, Bolaang Mongondow Regency, Sulawesi Utara Province. The main sub-focus of this research includes five aspects of effectiveness measurement proposed by Sutrisno (2018), namely: (1) program understanding, (2) target accuracy, (3) timeliness, (4) achievement of objectives, and (5) real change. This research employs a qualitative, descriptive research approach. Data collection techniques include interviews, observation, and documentation. The results indicate that the implementation of the staple food assistance program in Tapadaka Satu Village has not been fully effective. In terms of program understanding, socialization has been conducted by the Social Affairs Office and village government, but some beneficiary families still do not fully understand the program’s mechanisms, rights, and obligations. In target accuracy, discrepancies in beneficiary data persist due to changing socio-economic conditions and the suboptimal updating of DTSEN data. In timeliness, assistance distribution generally follows the mechanism, but delays in fund disbursement still occur. In achieving objectives, the program helps reduce beneficiary families’ food expenditure burden, although delays affect results. Lastly, real change remains limited, short-term, and has not significantly improved community welfare.
Penerapan Pelayanan Publik Berbasis Digital Melalui Website Digikel di Kelurahan Biawao & Limba U1 Kota Gorontalo Israwati Salsabila Karsimin; Irawaty Igirisa; Alfiyah Agussalim
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 3 No. 2 (2026): April : Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v3i2.1614

Abstract

This study aims to examine and analyze the implementation of digital-based public services through the Digikel website in Biawao Village and Limba U1 Village,Gorontalo City. The main focus of this study includes three aspects:(1) support, (2)capacity, and (3) value. This study employs a qualitative approach with a descriptiveresearch design. Data were collected through observation, interviews, and documentation. The study's findings indicate that the implementation of the Digikel website hasbeen effective across the three aspects. (1) Support: The implementation of Digikelis supported by leadership commitment, active employee involvement, and policysupport from the city government through clear regulations. However, there are stillchallenges in the community's socialization process, which has not been optimal.(2) Capacity: Human resources in Biawao Village and Limba U1 Village are considered to have adequate competence through technical guidance. Nevertheless,there are still infrastructure-related obstacles, including unstable internetconnectivity and limited computer equipment. The absence of a dedicated budgetat the village level has also been a constraint in system development. (3) Value: The implementation of Digikel has had a positive impact, particularly in improving efficiency in terms of time, cost, and labor, as well as in accelerating, simplifying, and enhancing the transparency of public services. However use of this system has not yet been fully optimized due to low levers of diritalitgacy among somemembers of the community.
Reassessing Indonesia’s Civil Servant Professionalism Index as a Competency Governance Framework in Land Administration Reform Hendrawana; Sastro M Wantu; Irawaty Igirisa; Yacob Noho Nani; Juriko Abdussamad
Journal of Political and Governance Studies Vol. 2 No. 2 (2026): April 2026
Publisher : Catalist Indo Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64670/jpgs.v2i2.100

Abstract

Background Public sector reform increasingly relies on professionalism indicators and competency measurement systems to strengthen bureaucratic capacity and institutional accountability. However, governance scholarship remains limited in explaining how professionalism measurement contributes to organizational learning and adaptive capacity in public institutions. This study aims to develop the Reflective Professionalism Governance Model (RPGM) to explain how professionalism governance operates within Indonesia’s land administration reform. Methods The research employed a conceptual-analytical design through a systematic literature review, policy document analysis, institutional document review, and conceptual synthesis. The data were drawn from Scopus-indexed international literature, Indonesian civil service professionalism regulations, the State Civil Apparatus Professionalism Index (IPASN) policy framework, and institutional reports on land administration. The analysis integrated perspectives from competency governance, public professionalism, organizational learning, and reflective governance. Results The findings reveal two institutional trajectories. First, administrative professionalism emerges when professionalism indicators function primarily as procedural compliance mechanisms emphasizing reporting, discipline, and numerical performance targets. Second, reflective professionalism governance develops when indicators are used for competency diagnosis, adaptive organizational learning, collaborative professionalism, and institutional capacity transformation. Conclusion This study concludes that sustainable bureaucratic reform requires professionalism indicators to function as reflective governance infrastructure rather than merely administrative evaluation tools. RPGM contributes to governance literature by reconceptualizing professionalism measurement as an adaptive governance mechanism in public sector reform.
Co-Authors Agussalim, Alfiyah Alya Amirunnisa Pusadan Andiantoro, Tri Nurcahyo arifin tahir Asna Aneta Auliyah, Vinantie Basalama, Fitria Ananda Bilatula, Sitti Nadia Danial, Titin A Dengi Lalang, Hendrawana Nur Fauzan Djaka Achmad Fazria Bagi Fenti Prihatini Dance Tui Feriyanto K Tuna Frengky Reymond Jantu Friska Nuriman Muchsin Gonibala, Windarsi Hapsawati Taan Hendrawana husainirma Ismail, Ernawati Ismet Sulila Isnaini, Wilda Israwati Salsabila Karsimin Juriko Abdussamad Kadir, Melisya KASMAWATI Laha, Vinantie Auliyah Malasari Mimin S Alisaha Mitravin Igirisa Muhdar, Siti Nur Aisa Binti Neviya Ardana Katili Ni Luh Suwastini Nurmin Nurmin Padjunge, Siti Rahmatriarti Pantulu, Siti Nur Fadila Putri Regina Pakaya Rahayuningsih, Tri Widyawati Rahman H. Lahabu Rahmatia Muhsin Rahmatia Pakaya Reinne Febriana Koraag Rizal Rizkiyanto Ibrahim Romy Tantu Rosman Ilato Rusli Isa Sastro M Wantu seska t.badu Sry Yulyanty Mozin Sukarman Kamuli Sulila, Vivi Venti Vera Telsa Paputungan Tohopi, Rustam Tome, Falmawati Tuhopi, Rustam Udin Hamim Usulu, Wahidun Warno Panigoro Wilda Isnaini Yacob Noho Nani YOSEF P KOTON Zuchri Abdussamad Zulkarnain Hi Mallu