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All Journal Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan Attractive : Innovative Education Journal Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Journal of Economic, Business, and Administration JEBA International Journal Of Economics Social And Technology Research Review: Jurnal Ilmiah Multidisiplin Provider Jurnal Ilmu Pemerintahan (PROJIP) Jurnal Ilmu Manajemen dan Bisnis JIAP Journal of Public Representative and Society Provision Public Policy Journal Madani: Multidisciplinary Scientific Journal Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara JianE (Jurnal Ilmu Administrasi Negara) Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik International Journal of Economics, Business and Innovation Research Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Ulil Albab Journal of Publicness Studies Abdurrauf Science and Society Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Journal of Political and Governance Studies Indonesian Journal of Social Science and Education Administratie: Jurnal Administrasi Publik
Irawaty Igirisa
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Implementasi Kebijakan Program Keluarga Harapan (PKH) di Kecamatan Banggai Kabupaten Banggai Laut Ermawati Lalu; Arifin Tahir; Irawaty Igirisa
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 2 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Agustus 2025 - Januari 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i2.266

Abstract

This study discusses the implementation of the Family Hope Program (PKH) policy in Banggai District, Banggai Laut Regency, which is one of the government's conditional social protection programs to reduce poverty and improve the quality of human resources through access to education, health, and social welfare. PKH provides cash assistance to very poor families who meet certain criteria, including pregnant women, toddlers, school children, people with severe disabilities, and the elderly. This study uses a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation, involving informants from the Social Service, PKH facilitators, village officials, and beneficiary families. The results show “that, in general,” the implementation of PKH in Banggai District is in accordance with Permensos No. 1 of 2018, which includes planning, determining prospective participants, data validation, distribution of non-cash assistance, assistance through family capacity building meetings (P2K2), commitment verification, data updating, and participant transformation. However, obstacles remain, such as the lack of involvement of non-recipient communities in outreach, misuse of aid for inappropriate purposes, limited communication, and weak coordination between stakeholders. The program's positive impacts are seen in increased access to education for children from poor families, improved health services, and reduced household economic burdens. Although the program's success still depends on strengthening the role of facilitators, increasing supervision, and raising awareness among recipient families to utilize aid appropriately. Thus, the implementation of PKH in Banggai District has contributed significantly to poverty alleviation, but still requires strategic improvements to be more effective and sustainable.
Implementasi Kebijakan Dana Desa dalam Pembangunan Infrastruktur Jalan Desa di Desa Sidomulyo, Kecamatan Boliyohuto, Kabupaten Gorontalo Cindi Amelia Putri Kamana; Irawaty Igirisa; Dwi Indah Yuliani Solihin
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 2 (2026): Juni: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i2.1728

Abstract

This study aims to analyze the implementation of the Village Fund policy in the development of village road infrastructure in Sidomulyo Village, Boliyohuto Subdistrict, Gorontalo Regency, focusing on planning, implementation, and supervision. This study employed a qualitative, descriptive approach. Data were obtained through interviews, observation, and documentation with nine informants, including village government officials and community members. Data analysis was conducted using the Miles and Huberman model through the stages of data reduction, data display, and conclusion drawing. The findings indicate that the policy implementation has not been optimal. In the planning aspect, the process has followed formal mechanisms; however, it remains administrative and has not been based on technical needs and road condition data. In the implementation aspect, the construction process has been carried out according to the plan, yet the quality of construction has not been optimal due to limited technical capacity and the less-than-optimal application of construction standards. In the supervision aspect, the mechanism has been formally implemented but remains administrative, not technically grounded, and has not optimally involved the community.
Partisipasi Masyarakat dalam Musyawarah Pembangunan Desa (MUSREMBANGDES) di Desa Meranti Kecamatan Tapa Kabupaten Bone Bolango Regita G. Alulu; Irawaty Igirisa; Fenti Prihatini
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Juni: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v3i2.1062

Abstract

Village Development Planning Deliberation (Musyawarah Perencanaan Pembangunan Desa or Musrenbangdes) is a participatory forum designed to accommodate community aspirations in village development planning. This study aims to analyze community participation in the Musrenbangdes process in Meranti Village, Tapa District, Bone Bolango Regency, covering the stages of decision-making, implementation, benefit utilization, and activity evaluation. The study employed a qualitative approach focusing on community involvement throughout each stage of Musrenbangdes. The findings reveal that community participation remains suboptimal. In the decision-making stage, village officials continue to dominate the process, resulting in limited community influence on final decisions. During the implementation stage, community attendance at forum meetings is relatively low due to work-related commitments, although participation in physical development activities through mutual cooperation remains high. In the benefit utilization stage, the community has experienced the advantages of infrastructure development; however, the distribution of these benefits is still uneven, and community involvement in determining development priorities remains limited. Meanwhile, the evaluation stage is identified as the weakest aspect, as evaluations are primarily conducted internally by village officials without formally involving community members. These findings indicate that community participation in Musrenbangdes is still largely consultative and symbolic, highlighting the need for greater efforts to promote more active and meaningful community involvement throughout all stages of village development.
Efektivitas Pelayanan Publik Berbasis Digital di Dinas Kearsipan dan Perpustakaan Provinsi Gorontalo Umi Rohmatur Rosidah; Zuchri Abdussamad; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1069

Abstract

This study aims to analyze the effectiveness of digital-based public services at the Gorontalo Provincial Archives and Library Office using the three dimensions of organizational effectiveness proposed by Duncan (Steers, 2015): goal attainment, integration, and adaptation. The study employed a descriptive qualitative approach, with data collected through in-depth interviews, observations, and documentation involving seven informants. The findings indicate that, from the goal attainment dimension, several digital services, including digital membership registration, the Online Public Access Catalog (OPAC), and e-book services, have been made available. However, the number of iArpus users has continuously declined over the past three years, and book lending services are still conducted manually. From the integration dimension, 22 Standard Operating Procedures (SOPs) and memoranda of understanding with various partners have been established. Nevertheless, the lack of regular coordination has led to digital service processes that are not yet fully integrated. Along the adaptation dimension, a gap exists between younger employees, who tend to be more adaptable to technological change, and senior employees, whose digital literacy remains limited. This challenge is further compounded by constraints in infrastructure and budget allocation. The study concludes that the effectiveness of digital-based public services at the institution has not yet reached an optimal level. Therefore, continuous and integrated improvements, across the dimensions of goal attainment, integration, and adaptation arom renecessary to enhance the effectiveness of digital public service delivery.
Kualitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI Banggai Revalia H. Maedja; Zuchri Abdussamad; Yakob Noho Nani; Ismet Sulila; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.1085

Abstract

One of the crucial elements in government operations is the quality of public services, particularly passport services at the Class II Non-TPI Banggai Immigration Office. The purpose of this study was to evaluate the quality of public services using the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. This is a qualitative study using a descriptive approach. Informants, consisting of employees and service users, were observed, recorded, and interviewed as part of the data collection process. The results indicate that public services at the Class II Non-TPI Banggai Immigration Office are not yet optimal. In terms of tangible dimensions, there are still limitations in facilities, such as waiting rooms and the number of seats available to the public. In terms of trust, there are inconsistencies in service times and the ability of officers to operate technology-based systems. In terms of responsiveness, officers are not fast enough in providing services and responding to public complaints, especially during busy times. In terms of trust, the certainty of passport processing times and the clarity of information are still not fully consistent, so there is still room for complaints. In terms of empathy, attitude, communication, and attention to the public, there is still a lack of clear alignment and harmony among officers. This study concludes that the quality of public services at the Class II Non-TPI Banggai Immigration Office still needs to be improved through improvements to facilities and infrastructure, increased officer competence, optimization of the service system, and strengthening professional attitudes in providing services to the public.
Evaluasi Kebijakan Pamsimas Dalam Keberlanjutan Sistem Penyediaan Air Minum Dan Sanitasi Di Kabupaten Bone Bolango Rizkiyanto Ibrahim; Irawaty Igirisa; Rizal
Journal of Economic, Business, and Administration (JEBA) Vol. 4 No. 1 (2023): Journal of Economic, Business and Administration
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jeba.v4i1.1253

Abstract

The aims of this study were to: 1) find out the evaluation of the Village Pamsimas Policy in the sustainability of the Community-based Water Supply and Sanitation Supply System in Bone Bolango Regency; 2) Knowing the determinants of the sustainability of the Water Supply and Sanitation Supply System in sustainable villages in Bone Bolango Regency. This research uses descriptive research with a qualitative approach. With data analysis techniques, consisting of data reduction, data presentation and drawing conclusions. The results of the study: 1) Evaluation of the Pamsimas policy in Tinemba Village in terms of indicators of effectiveness, efficiency, equity, responsiveness and accuracy shows that the Pamsimas program in Tinemba Village is well implemented up to the program sustainability stage; 2) Evaluation of Pamsimas policies in East Bulotalangi Village in terms of indicators of effectiveness, efficiency, equity, responsiveness, and accuracy shows that the Pamsimas program in East Bulotalangi Village at the stage of program implementation is running well. However, at the sustainability stage, the Pamsimas program facilities become partially functional. Because at the program sustainability stage the indicators of effectiveness and responsiveness were not achieved; 3) Evaluation of the Pamsimas policy in Patoa Village in terms of indicators of effectiveness, efficiency, equity, responsiveness and accuracy shows that the Pamsimas program in Patoa Village at the stages of program implementation and sustainability is not going well. So that the pamsimas program that was carried out in Patoa Village did not provide benefits to the community.
Organizational Performance Assessment of Search and Rescue Teams: A Collaboration Between Technical Aspects and Service Quality Tri Nurcahyo Andiantoro; Irawaty Igirisa; Fenti Prihatini Dance Tui
Journal of Public Representative and Society Provision Vol. 6 No. 1 (2026): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v6i1.786

Abstract

This study aims to develop and test an integrative organizational performance assessment model that combines technical aspects, service quality, and organizational factors. Using a sequential explanatory mixed-method design, data were collected over five months through surveys of 85 SAR personnel (total sampling), 210 service recipients (stratified random sampling), and 25 key informants (purposive sampling). Quantitative data were analyzed with Structural Equation Modeling (SEM) using AMOS 24.0 and SPSS 26.0, while qualitative data were examined through thematic analysis with NVivo 12 and case study validation. The results indicate that technical competence and equipment readiness significantly enhance organizational performance, while service quality dimensions particularly reliability, responsiveness, and empathy play a crucial role in building public trust. Organizational factors moderate the relationship between technical aspects and service quality, underscoring the importance of adaptive leadership, coordination with local agencies, and a learning-oriented culture. The integrated model explains 68.4% of the variance in organizational performance, demonstrating its robustness in capturing SAR effectiveness. Qualitative findings further highlight adaptive strategies under resource constraints, collaboration rooted in local wisdom, gaps between SOPs and operational realities, and the humanistic dimension of rescue operations. This study contributes theoretically by advancing a holistic performance assessment model for SAR organizations and practically by offering evidence-based recommendations for BASARNAS and local SAR units. These include strengthening technical resources, enhancing service delivery systems, improving organizational structures, engaging communities, and aligning SOPs with field realities.
ANALISIS KEPUASAN MASYARAKAT DALAM MENIGKATKAN PELAYANAN ADMINISTRASI DI KANTOR DESA LIMBATIHU KECAMATAN PAGUYAMAN PANTAI Sinta R Dulalimo; Juriko Abdussamad; Irawaty Igirisa
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 2 (2026): Vol 2. No. 2 Edisi Mei 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i2.2741

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis tingkat kepuasan masyarakat terhadap pelayanan administrasi yang diberikan oleh kantor Desa Limbatihu, Kecamatan Paguyaman Pantai. Secara lebih rinci, penelitian ini ingin memahami bagaimana masyarakat menilai pelayanan yang mereka terima, baik dari segi persyaratan, sistem & prosedur, waktu penyelesaian, biaya/tarif, produk spesifikasi pelayanan, kompetensi pelaksana, perilaku pelaksana, Sarana dan prasarana, Penaganan pengaduan & saran. Subfokus utama penelitian ini meliputi 9 unsur peraturan Menteri PANRB Nomor 14 Tahun 2017. Unsur-unsur tersebut meliputi: (1) Persyaratan pelayanan, (2) Prosedur pelayanan, (3) Waktu pelayanan, (4) Biaya atau tarif pelayanan, (5) Produk pelayanan, (6) Kompetensi pelaksana, (7) Perilaku pelaksana, (8) Penanganan pengaduan, saran, dan masukan, (9) Sarana dan prasarana. Pendekatan penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Teknik pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa Secara keseluruhan, pelayanan administrasi di Kantor Desa Limbatihu sudah berjalan sangat baik dan memuaskan masyarakat, terlihat dari persyaratan, prosedur, serta waktu pelayanan yang sederhana, jelas, dan tepat waktu; biaya yang transparan serta tidak memberatkan; hasil pelayanan yang lengkap, sah, dan terjamin mutunya; aparatur yang berkompeten; sarana prasarana yang memadai; serta penanganan pengaduan yang terbuka dan tepat. Meski demikian, masih terdapat kekurangan berupa permintaan berkas yang berulang, alur pelayanan yang kadang berputar-putar, keterlambatan tanpa pemberitahuan, serta sikap sebagian petugas yang kurang ramah, yang perlu diperbaiki agar pelayanan menjadi semakin efisien dan sempurna.
The Impact of Changes in Social Policies Aimed at Eradicating Poverty on Remote Indigenous Communities in North Gorontalo Regency Sainudin Latare; Sastro M. Wantu; Sukarman Kamuli; Irawaty Igirisa
Attractive : Innovative Education Journal Vol. 8 No. 3 (2026): Attractive : Innovative Education Journal
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/aj.v8i3.2669

Abstract

This research examines in-depth changes in social policy aimed at poverty alleviation targeting Isolated Indigenous Communities (KAT) in North Gorontalo Regency. Poverty among isolated indigenous groups is not simply a manifestation of material economic inadequacy, but rather the accumulation of geographic isolation, limited access to basic services, and long-standing structural marginalization. Using a qualitative approach with a case study design, this research explores two main focuses: the impact of poverty alleviation policies and the forms of change experienced by KAT communities following the implementation of empowerment programs and settlement relocation. Data were collected through participatory observation techniques, in-depth interviews with informants from local government, community support staff, community leaders, and KAT heads of families, as well as documentation studies. The results show that this policy has had a highly transformative, multidimensional impact. Socially, the shackles of isolation have been broken; economically, stable livelihood diversification has been created; and in health and education, accessibility to basic services has drastically increased. The changes are manifested at three fundamental levels: the individual, who transforms to become more economically independent and proactive; the household, who experiences housing stability and food security; and the community, who becomes more cohesive through the reactualization of the local wisdom of mutual cooperation (Huyula). The success of this policy demonstrates the relevance of Merilee S. Grindle's implementation theory, where the policy content is able to respond to objective needs and the implementation context is fully supported by the high responsiveness of the target group.
Co-Authors Agussalim, Alfiyah Alya Amirunnisa Pusadan arifin tahir Asna Aneta Auliyah, Vinantie Basalama, Fitria Ananda Bilatula, Sitti Nadia Cindi Amelia Putri Kamana Danial, Titin A Dwi Indah Yuliani Solihin Ermawati Lalu Fauzan Djaka Achmad Fazria Bagi Fenti Prihatini Fenti Prihatini Dance Tui Fenti Prihatini Dance Tui Feriyanto K Tuna Frengky Reymond Jantu Friska Nuriman Muchsin Gonibala, Windarsi Hapsawati Taan Hendrawana husainirma Ismail, Ernawati Ismet Sulila Isnaini, Wilda Israwati Salsabila Karsimin Juriko Abdussamad Kadir, Melisya KASMAWATI Laha, Vinantie Auliyah Malasari Mimin S Alisaha Mitravin Igirisa Muhdar, Siti Nur Aisa Binti Ndina Masse Neviya Ardana Katili Ni Luh Suwastini Nurmin Nurmin Padjunge, Siti Rahmatriarti Pakaya, Rahmatia Pantulu, Siti Nur Fadila Putri Regina Pakaya Rahayuningsih, Tri Widyawati Rahman H. Lahabu Rahmatia Muhsin Regita G. Alulu Reinne Febriana Koraag Revalia H. Maedja Rizal Rizkiyanto Ibrahim Romy Tantu Rosman Ilato Rusli Isa Sainudin Latare Sastro M Wantu seska t.badu Sinta R Dulalimo Sry Yulyanty Mozin Sukarman Kamuli Sulila, Vivi Venti Vera Telsa Paputungan Tohopi, Rustam Tome, Falmawati Tri Nurcahyo Andiantoro Tuhopi, Rustam Udin Hamim Umi Rohmatur Rosidah Usulu, Wahidun Warno Panigoro Wilda Isnaini Yacob Noho Nani Yakob Noho Nani YOSEF P KOTON Zuchri Abdussamad Zulkarnain Hi Mallu