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All Journal ARISTO JCES (Journal of Character Education Society) Journal of Governance and Local Politics (JGLP) Journal of Government and Politics (JGOP) Jurnal Ranah Publik Indonesia Kontemporer (Rapik) TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Jurnal Pengabdian Masyarakat Bangsa Abdimas Mandalika Jurnal Politik dan Pemerintahan Daerah
Rifaid Rifaid
Universitas Muhammadiyah Mataram
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences

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Beyond Sustainability: Community Based Tourism and Governance Dynamics in Central Lombok Regency, Indonesia Ilham Zitri; Firzhal Arzhi Jiwantara; Rifaid Rifaid; Meida Mutiarani Rizkia; Muhammad Rizki Smith
Jurnal Pemerintahan dan Politik Lokal Vol 8 No 1 (2026): JGLP, MAY 2026
Publisher : Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jglp.v8i1.2547

Abstract

Tourism development in Central Lombok Regency has experienced significant acceleration following the designation of the Mandalika Special Economic Zone (KEK) as a national super-priority tourism destination. Despite its positive impact on economic growth and investment, this tourism development has not yet fully provided equitable benefits to local communities, particularly buffer-village communities. This study aims to analyze the dynamics of community-based tourism governance from a perspective beyond sustainability, emphasizing the roles of actors, network relationships, and opportunities to strengthen Community-Based Tourism (CBT) in Central Lombok Regency. The study used a qualitative approach, with data collected through in-depth interviews, participatory observation, Focus Group Discussions (FGDs), and a review of regional planning documents. Data analysis was conducted using a Social Network Analysis (SNA) approach to map the structure and roles of actors in tourism governance. The results show that the tourism governance network remains centralized on institutional actors and area managers, while local communities are in a peripheral position. The results show that the tourism governance network remains centralized on institutional actors and area managers, while local communities are positioned at the periphery. However, this study is limited by its focus on a single regional case and the use of cross-sectional network data, which restricts the ability to capture longitudinal governance dynamics and comparative patterns across destinations. Future research is therefore recommended to employ multi-site comparative designs and longitudinal Social Network Analysis to examine how governance structures evolve and to assess the impacts of policy interventions on community empowerment. In addition, integrating quantitative socio-economic indicators with network analysis would provide a more comprehensive understanding of how governance configurations influence livelihood outcomes. Such extensions would strengthen empirical evidence for advancing regenerative tourism models that genuinely place local communities at the center of tourism development.
Servqual Model in Tourism Development in the Mandalika Special Economic Zone Suci Arliani; Asfarony Hendra Nazwin; Mustamin Mustamin; Rifaid Rifaid; Theresia Octastefani
ARISTO Vol 14 No 1 (2026): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.12569

Abstract

The Mandalika Special Economic Zone (SEZ) is considered a very important tourism destination. However, its management faces problems such as the centralization of ITDC authority, limited community participation, and poor service quality in various areas.  In this situation, service quality evaluation must be carried out comprehensively using an approach that can see multi-actor dynamics.  The purpose of this study is to examine how the application of the SERVQUAL model helps improve tourism service quality in the Mandalika SEZ and to identify how ITDC, the Central Lombok Tourism Office, and Pokdarwis contribute to the five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The method used is a descriptive qualitative approach with in-depth interview and participatory observation techniques, thematic analysis assisted by NVivo 12 Plus.  The results show that ITDC authorities dominate the tangibles dimension through infrastructure development and area aesthetics, while trust, responsiveness, assurance, and empathy are more influenced by regional institutional capacity and community empowerment, including human resource training, provision of information centers, organization of cultural activities, and development of community-based ecotourism. The results show that physical development is not the only factor contributing to service quality improvement; institutional coordination, investment in human resources, and strengthening the role of the community are all factors that contribute to service quality improvement.  This study finds that SERVQUAL has the ability to explain the configuration of Mandalika's service governance and serves as the basis for a more inclusive and sustainable service improvement model in destinations with a multi-actor structure. Keywords: Servqual Model Service Quality; Mandalika SEZ; Sustainable Tourism; Community empowerment;
Pemanfaatan Teknologi Informasi Sebagai Bentuk Percepatan Pelayanan Publik di Kecamatan Lembar Lombok Barat Abdurrahman Abdurrahman; Dedy Iswanto; Rijlan Rijlan; Rifaid Rifaid
Jurnal Politik dan Pemerintahan Daerah Vol. 4 No. 1 (2022): Juni
Publisher : Universitas Muara Bungo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36355/jppd.v4i1.43

Abstract

Artikel ini bertujuan untuk mengetahui pemanfaatan teknolgi informasi dalam pelayanan publik di Kecamatan lembar Kabupaten Lombok Barat. Dengan menggunakan metode penelitian kualitatif, penelitian ini menunjukan pemanfataan teknologi informasi sebagai bentuk percepatan pelayanan publik di Kecamatan Lembar Kabupaten Lombok Barat belum efekif, hal tersebut bisa terlihat website yang dimiliki Kecamatan Lembar masih menumpang atau masih terintegrasi ke website Kabupaten Lombok Barat, sehingga masyarakat Kecamatan Lembar yang ingin mendapatkan pelayanan secara online harus masuk melalui website Lobar dengan menggunakan keword identitas (NIK). Dan jenis pelayanan online yang sudah dilaksanakan di Kecamatan Lembar masih yang berakaitan dengan pelayanan administrasi kependudukan dan catatan sipil seperti Kartu tanda kependudukan dan Kartu Kelurga.
Co-Authors Abdul Sakban Abdurrahman Abdurrahman Adiman Fariadin Amil Amil Ardyawin, Iwin Asfarony Hendra Nazwin Azwar Subandi Darmansyah Dedy Iswanto Fransiska Yasinta Riang Hadi, Ayatullah Hidayatullah Hidayatullah Ilham Ilham Ilham Zitri Inka Nusamuda Pratama Irma Setiawan, Irma Iskandar Iskandar Isnaini Isnaini Johan Natirius Laila Nur Amalia M Taufik Rachman M. Ulfatul Akbar Jafar Meida Mutiarani Rizkia Muhammad Risman Muhammad Rizki Smith Muliani Muliani Mustamin H. Idris Rahmad Hidayat Rahman, Nanang Rijlan Rijlan Rizal Umami Saddam Saddam Suci Arliani Sudarta Sudarta Theresia Octastefani Yudhi Lestanata Zedi Muttaqin