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All Journal Mimbar PGSD Undiksha Jurnal Manajemen Kesehatan Indonesia Promotif: Jurnal Kesehatan Masyarakat Jurnal Kesehatan Vokasional Jurnal Kesehatan Komunitas Jurnal Informasi Kesehatan Indonesia (JIKI) Jurnal Epidemiologi Kesehatan Komunitas Martabe : Jurnal Pengabdian Kepada Masyarakat Indonesian of Health Information Management Journal (INOHIM) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Nusantara Science and Technology Proceedings Jurnal Abdimas Ilmiah Citra Bakti (JAICB) Public Health and Preventive Medicine Archive Jurnal Yoga Dan Kesehatan Genitri: Jurnal Pengabdian Masyarakat Bidang Kesehatan UNBI Mengabdi
., Ni Putu Ayu Laksmini
Universitas Bali Internasional
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BESARAN PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN DI FASILITAS KESEHATAN: META ANALISIS I Putu Okta Diwian Jaya Putra; Putu Ayu Laksmini; Ni Komang Semara Yanti; Putu Ika Farmani; I Ketut Tunas
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.15-26

Abstract

The service operations of a health facility depend on patient satisfaction with the quality of service provided. Health care facilities must always look after the services provided to maintain good service quality. The result of an agency's service can be seen from 5 components, namely ‘SERVQUAL’. This research is a metaanalysis study that aims to measure the effect of the quality of service provided by health facilities on patient satisfaction. The data was obtained from 10 nationally reputable articles and analysed using the Review Manager (RevMan) 5.4.1 application. Based on the analysis conducted, it was found that all SERVQUAL components (Reliability, Responsiveness, Assurance, Empathy, Tangible) had the opportunity to generate patient satisfaction. The variable that has the greatest chance of producing patient satisfaction is empathy (Exp. B (OR) = 5.27; 3.34-8.31). Health care facilities are expected to maintain and pay attention to the quality of their services, both in terms of reliability, responsiveness, assurance, empathy, and physical evidence. For this reason, it is necessary to regularly evaluate and monitor all components owned by health service facilities to ensure that the quality of services implemented can meet the expectations of patients who come to visit.Keywords: Service Quality, Patient Satisfaction, Health Facility, Meta Analysis
Kesiapan Integrasi e-Puskesmas dengan SATUSEHAT di Puskesmas Kota Denpasar Sukarmayasa, I Made; Farmani, Putu Ika; Wirajaya, Made Karma Maha; Laksmini, Putu Ayu
Jurnal Kesehatan Vokasional Vol 9, No 4 (2024): November
Publisher : Sekolah Vokasi Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkesvo.99335

Abstract

Latar Belakang: Kesiapan Puskesmas di Kota Denpasar sangat diperlukan dalam mengintergrasikan e-Puskesmas dengan SATUSEHAT. Kesiapan ini diukur dengan melihat individu atau organisasi untuk menerima dan memanfaatkan teknologi di Puskesmas. Pada penelitian sebelumnya, banyak fasilitas kesehatan di Indonesia termasuk puskesmas yang menghadapi berbagai tantangan dalam mengadopsi teknologi, seperti kurangnya pelatihan SDM.Tujuan: Penelitian ini bertujuan untuk menggambarkan kesiapan integrasi e-Puskesmas dan SATUSEHAT di Puskesmas Kota Denpasar dengan metode TRI.Metode: Penelitian ini menggunakan deskriptif kuantitatif dengan desain Cross-Sectional dan responden 108 pegawai 11 Puskesmas Kota Denpasar yang terlibat dalam integrasi. Variabel yang diteliti adalah Optimism, Innovativeness, Discomfort, dan Insecurity, menggunakan kuesioner skala Likert 1-5. Data dianalisis dengan skor TRI dalam 3 kategori dan disajikan dalam tabel.Hasil: Kesiapan integrasi e-Puskesmas dengan SATUSEHAT di 11 Puskesmas Kota Denpasar dinilai melalui empat komponen: Optimism (1,11), Innovativeness (0,79), Discomfort (0,59), dan Insecurity (0,88), dengan nilai total TRI sebesar 3,37.Kesimpulan: Kesiapan integrasi e-Puskesmas dengan SATUSEHAT di 11 Puskesmas Kota Denpasar didapatkan jumlah nilai TRI sebesar 3,37 yang artinya pegawai di Puskesmas Kota Denpasar memiliki nilai kesiapan yang sedang dalam mengadaptasi sebuah teknologi baru.
Co-Authors Ariani, Luh Gede Suci Dewa Nyoman Agus Prasetya Diwian Jaya Putra, I Putu Okta Elina Damayanti Farmani, Putu Ika Karma Gusti Ayu Dhanu Wantari Dewi I Dewa Ayu Indah Wijayaningrum I Dewa Kade Tastra I Gusti Agung Ayu Devita Maharani I Kadek Arya Sugianta I Ketut Tunas I Luh Santi Pratiwi I Nyoman Mahayasa Adiputra I Putu Okta Diwian Jaya Putra I Wayan Weta Ika Farmani, Putu Kadek Ayu Dewik Anjani Kadek Lisa Prasiwi Saputri Kartika Dewi, Ni Made Umi M.Pd Drs. I Ketut Dibia,S.Pd . Made Karma Maha Wirajaya Mahawirajaya, Made Karma Mulana, Victorinus Alfred Saptiono Mulana, Viktorinus Alfred Saptiono Ni Kadek Ari Apriningsih Ni Komang Semara Yanti Ni Made Sri Nopiyani Ni Made Sudiari Ni Made Umi Kartika Dewi Ni Made Widnyani Ni Putu Ayu Mellani Legianti Ni Putu Putra Dewi Ni Wayan Eka Damayanti Novela Paulina Trihulda Aun Prapti Wujani, Ni Luh Gede Putu Ika Farmani Putu Ika Farmani Putu Widhi Iswari Rismayuni, Ni Wayan Sita Saptiono Mulana, Viktorinus Alfred Selvi Marcellia Semara Yanti, Ni Komang Sukarmayasa, I Made Viktorinus Alfred Saptiono Mulana Viktorinus Alfred Saptiono Mulana Widnyani, Ni Made Wirajaya, Karma