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All Journal Journal of Indonesian Tourism and Development Studies International Journal of Humanity Studies (IJHS) Jurnal Ilmiah Peuradeun JURNAL HOSPITALITI DAN PARIWISATA Jurnal Industri Pariwisata Seminar Nasional Produk Terapan Unggulan Vokasi International Journal of Tourism Business Research Journal of Commerce Management and Tourism Studies Jurnal Ragam Pengabdian Jurnal Ilmu Sosial dan Humaniora
Benny Irwan Towoliu
Department of Tourism, State Polytechnic of Manado, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences Transportation Other

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Journal : International Journal of Tourism Business Research

 1 
PERSEPSI PENGUNJUNG TERHADAP PENGELOLAAN OBJEK WISATA GUNUNG MAHAWU DI KOTA TOMOHON Jemmy Rudolf Pangemanan; Alma Karangan Pongtuluran; Margresya Diana Rompas; Kevin Keril Pangemanan; Silvana Audry Rima Wewengkang; Towoliu, Benny Irwan
Jurnal Internasional Riset Bisnis Pariwisata Vol 3 No 1 (2024): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v3i1.1149

Abstract

Tomohon is a city located in North Sulawesi Province, which is unique in that it has no ocean but is flanked by two volcanic mountains, Mount Lokon and Mount Mahawu. Both mountains are still active, but are considered to provide fertility for agriculture and plantations for local residents. Mahawu Mount has been designated as a special interest tourist attraction, where the local government has arranged infrastructure and facilities. However, the availability of existing facilities does not guarantee good management of the area, there are still many things that need attention. The purpose of this study was to examine visitor perceptions of the management of the Mahawu Mount tourist attraction facilities in Tomohon City. This research method uses a survey method conducted on 100 respondents who visit tourist sites.  The research instruments used were questionnaires and observations.  The  Likert scale is used to categorize each question, as well as the use of score interpretation to facilitate answers to respondents' assessments. The analysis used is descriptive, using tables and percentages.
Questioning the Stakeholders' Perceptions To The Availability of Facilities for Disability Tourism: A Case Study in Bunaken Island Towoliu, Benny Irwan; Diane Tangian; Bernadain Dainty Polii; Dianne O. Rondonuwu; Maryke Alelo
Jurnal Internasional Riset Bisnis Pariwisata Vol 4 No 1 (2025): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v4i1.1837

Abstract

Inclusive tourism remains a challenge in Indonesia, particularly in marine destinations such as Bunaken Island, where accessibility and facilities for people with disabilities are lacking. This study aims to explore stakeholder perceptions, including government officials, tourism businesses, and local communities, regarding the availability and need for disability-friendly tourism infrastructure in Bunaken. A mixed-method approach was applied, combining quantitative surveys of 321 respondents with qualitative interviews and field observations. The findings reveal that stakeholders strongly agree (>4.1) on the urgency of providing access for disabled tourists and moderately agree (>3.7) on the importance of supporting facilities, including accessible toilets, communication aids, and modified transport. However, some respondents raised concerns related to renovation costs and implementation feasibility. The study concludes that inclusive tourism in Bunaken is both necessary and economically promising. Specific recommendations include prioritizing basic accessible infrastructure, engaging disabled persons organizations (DPOs) in planning, and leveraging public-private partnerships to fund improvements. This research contributes to the discourse on sustainable and inclusive tourism by offering empirical insights and practical strategies to make Bunaken Island a more accessible and welcoming destination for all.
Does The Service Quality Of Banquet Hall Staff Affect The Guest Satisfaction? A Case Study At Hotel Peninsula Manado Kalele, Selvy; Watung, Enrico Aldo; Kondoj, Telly H. I.; Sendow, Deby Christiani; Permana, Dimas E.; Solang, Jeanlly A.; Towoliu, Benny Irwan
Jurnal Internasional Riset Bisnis Pariwisata Vol 4 No 1 (2025): International Journal of Tourism Business Research (INTOUR)
Publisher : Faculty of Economics and Business, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/intour.v4i1.2126

Abstract

This study aims to examine the effect of service quality provided by staff in the banquet hall on guest satisfaction in organizing events at the Peninsula Hotel Manado. Based on the findings of researchers, every time there is an event, staff often get complaints against the organizer, and it has become a hot issue developing outside the hotel, but it is still in the local Manado context. However, this will have an impact on the hotel if this is allowed and not handled properly. Through the survey method, research was conducted by distributing questionnaires to 100 respondents, and analyzed using simple linear regression, Spearman rank correlation, and the coefficient of determination. The result is that there is an influence of service quality on guest satisfaction, and there is a positive relationship between the two variables; the independent variable contributes to the dependent variable. Although the relationship and contribution are minor.
Co-Authors Alma K. Pongtuluran Alma Karangan Pongtuluran Bawole, Merryany Bernadain Dainty Polii Deby Cnristiyani Sendow Diane Tangian Dianne O. Rondonuwu Fonny Sangari Jeanlly A. Solang Jemmy Rudolf Pangemanan Kamagi, Jongky Kevin Keril Pangemanan Kondoj, Telly H. I. Kondoj, Telly Hetty Isje Kumaat, Hendry Moudy Estefanus Lumettu, Agustinus Mandulangi, Jufrina Mangolo, Mikhael Credo Samuel Margresya Diana Rompas Margresye Diana Rompas Maronrong, Nabila Sanzabila Maryke Alelo Mikhael C.S. Mangolo Mita Erdiaty Takaendengan Natos, Christoffer Daniel Pagayang, Dirna Pangemanan, Jemmy Rudolf Permana, Dimas E. Permana, Dimas Ero Pesik, Vena Rajamuddin, Sintia Rondonuwu, Dianne O. Sangari, Fonny Sangari, Fonny Erny Helty Selvy R Kalele, Selvy R Silvana Audry Rima Wewengkang Solang, Jeanlly A. Watung, Enrico Aldo Wenas, Pearl Loesye