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All Journal Jurnal Legalitas JURNAL PENDIDIKAN TAMBUSAI Gorontalo Management Research International Journal of Management Progress Jurnal Ilmiah Manajemen Kesatuan Jurnal Pengabdian kepada Masyarakat Nusantara Bisnis Net : Jurnal Ekonomi dan Bisnis International Journal of Health, Economics, and Social Sciences (IJHESS) International Journal of Education, Social Studies, And Management (IJESSM) Bussman Journal : Indonesian Journal of Business and Management IICSDGs Jurnal Ekonomika Manajemen Dan Bisnis Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan
Idrus Usu
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Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Public Health Social Sciences Other

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PENGARUH NILAI PELANGGAN, KEPUASAN, DAN KEPERCAYAAN TERHADAP LOYALITAS PENUMPANG MASKAPAI GARUDA INDONESIA DI BANDAR UDARA JALALUDDIN GORONTALO Karundeng, Deby Rita; Suyanto, Mohamad Afan; Usu, Idrus; Rahman, Stephany
Bussman Journal : Indonesian Journal of Business and Management Vol. 4 No. 1 (2024): Bussman Journal | Januari - April 2024
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v4i1.209

Abstract

This study aims to analyze the influence of customer value, satisfaction, and trust on the loyalty of passengers of Garuda Indonesia Airlines at Jalaluddin Gorontalo Airport. Using the accidental sampling method, data were obtained from 97 respondents. The analysis method employed was multiple linear regression. The results indicate that, partially, customer value, satisfaction, and trust have a positive and significant impact on passenger loyalty. Furthermore, these three factors collectively contribute significantly to passenger loyalty. These findings offer valuable insights for airline management to enhance customer experience and maintain their loyalty
OPTIMASI BAURAN PEMASARAN PELAYANAN KESEHATAN DALAM MENINGKATKAN KEPUASAN PASIEN: STUDI KASUS DI RSUD DR. IR. IWAN BOKINGS KABUPATEN BOALEMO Usu, Idrus; R. Karundeng, Deby; Hendra, Hendra
Bussman Journal : Indonesian Journal of Business and Management Vol. 4 No. 3 (2024): Bussman Journal | September - Desember 2024
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v4i3.305

Abstract

This study aims to optimize the healthcare service marketing mix to enhance patient satisfaction at RSUD Dr. Ir. Iwan Bokings, Boalemo Regency. This case study explores the impact of marketing mix elements on patient satisfaction. The research uses a quantitative method with a survey approach. The sample consists of 100 respondents selected using accidental sampling. Data was collected through a questionnaire representing eight marketing mix variables (product, price, place, promotion, people, process, physical evidence) and patient satisfaction. Data analysis was performed using multiple linear regression. The results show that product, price, promotion, place, and people have a positive and significant impact on patient satisfaction, while process and physical evidence do not have a significant effect. The significant positive influence of product is related to the effectiveness of diagnosis, treatment success, and the patient's experience during care. Transparent and fair pricing, as well as effective promotion through social media and word of mouth, increase patient satisfaction. The hospital's strategic location and cleanliness of the environment also contribute to patient satisfaction. Although interactions with medical and non-medical staff have a positive influence, the impact is not significant. Process and physical evidence, although important, are not substantial enough to significantly influence patient satisfaction.
Analysis of Transparent and Accountable Financial Management Through the Online-Based Village Financial Management System (SISKEUDES) in Pilohayanga Barat Village Usu, Idrus; Lamuda, Ilyas; Buntayo, Isnawaty
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 1 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i1.688

Abstract

This study aims to analyze village financial management in a transparent and accountable manner through the online-based Village Financial System (SISKEUDES) application in Pilohayanga Barat Village. The background of this research stems from the importance of good village governance in accordance with the principles of transparency, accountability, participation, and effectiveness. The research method used is a qualitative method with a descriptive approach. Data collection techniques include in-depth interviews with village officials and direct observation of the SISKEUDES application usage process. The research sample consists of village officials involved in financial management, selected using a purposive sampling technique. The results of the study indicate that the implementation of the SISKEUDES application has a positive impact on the village financial management process, from planning and administration to reporting. The use of this application improves work efficiency, accelerates the preparation of financial reports, and minimizes errors in record-keeping. Additionally, the real-time system in SISKEUDES allows for direct budget monitoring by relevant parties, thereby enhancing accountability and transparency. The challenges found in implementing this application include the limited human resources with inadequate technological skills and unstable internet connectivity. However, these challenges can be addressed through regular training conducted by the local government and BPKP.
The Influence of Work Ethic, Work Culture, and Organizational Support on Employee Performance Through Motivation as an Intervening Variable Among Employees of the Religious Court in Gorontalo Province Ibrahim, Meimoon; Yakup, Yakup; Usu, Idrus; Said, Dian
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 4 No. 3 (2024): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v4i3.714

Abstract

This study aims to analyze the influence of work ethic, work culture, and organizational support on employee performance, with work motivation as an intervening variable among employees of the Religious Court in Gorontalo Province. The population in this study consists of 120 employees from the Religious Court offices in Gorontalo Province. The analysis method used is path analysis. The results indicate that work ethic, work culture, and organizational support have a positive and significant impact on employees' work motivation. Additionally, work ethic, work culture, and organizational support also have a positive and significant effect on employee performance, demonstrating that a conducive work environment can enhance productivity. Work motivation itself has a positive impact on employee performance, meaning that the higher the work motivation, the better the performance achieved. Furthermore, work motivation serves as a mediating variable in the relationship between work ethic, work culture, and organizational support on employee performance. This finding suggests that the combination of these factors, along with high work motivation, further strengthens improvements in employee performance at the Religious Court in Gorontalo Province.
Job Satisfaction as a Mediator in the Relationship Between Leadership, Organizational Support and Work Motivation Yakup, Yakup; Gani, Roydah; Usu, Idrus; Utiarahman, Nurnaningsih
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 3 (2025): JIMKES Edisi Mei 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i3.3241

Abstract

Gender has become an important issue in the workplace, especially related to its influence on job satisfaction and motivation. This study aims to analyze the influence of leadership, organizational support, compensation, and gender on job motivation, with job satisfaction as a mediating variable. This study was conducted on employees of the Muara Tirta Gorontalo Regional Water Company with a quantitative approach and explanatory design. Data were obtained from 145 respondents who were purposively selected from 609 employees, using a closed questionnaire based on a five-point Likert scale. The analysis was carried out using the path analysis method with the help of Lisrel 8.7 software. The results of the study showed that leadership, organizational support, compensation, and gender had a significant effect on job satisfaction, which then partially mediated the effect on work motivation. Fair gender treatment has been shown to reduce inequality and increase motivation. Compensation and leadership are dominant factors in shaping job satisfaction and motivation. These findings support the Social Exchange Theory which emphasizes the importance of reciprocal relationships between organizations and employees. Practically, the results of this study encourage public sector organizations to implement justice-based policies, effective leadership, and transparent compensation systems to increase work motivation.
Review of Intervening Variables in Increasing Earnings Per Share Hasanuddin; Karundeng, Deby Rita; Hiola, Mohamad Taufik; Masiaga, Novaliastuti; Usu, Idrus; Badaruddin; Machmud, Mulyana
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 3 (2025): JIMKES Edisi Mei 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i3.3245

Abstract

The COVID-19 pandemic disrupted global economies, impacting financial performance and investor confidence in the Indonesian property and real estate sector. This study aims to evaluate the influence of Net Profit Margin (NPM), Total Asset Turnover (TATO), and Equity Multiplier (EM) on Earnings Per Share (EPS), with Return on Equity (ROE) as an intervening variable. Using path analysis via SmartPLS 3, the study analyzes secondary data from financial statements of 90 property and real estate companies listed on the Indonesia Stock Exchange from 2019 to 2021. The findings reveal that NPM, TATO, and EM significantly affect ROE, with EM showing the strongest impact due to high leverage. However, NPM and TATO have insignificant direct effects on EPS, while EM significantly influences EPS. ROE strongly mediates the effects of NPM, TATO, and EM on EPS, confirming its role as a critical mediator. These results underscore the importance of balanced leverage and efficient asset utilization for sustaining profitability, offering insights for investors and managers navigating volatile markets.
The Influence of Change Management, Organizational Commitment, and Supervision on the Integrity of Police Members in the Gorontalo Regional Police Department Paramata, Mohamad Rolli; Yakup, Yakup; Usu, Idrus; Runtukahu, Berty Hanry
Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan Vol. 1 No. 3 (2024): March
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jampk.v1i3.179

Abstract

This research aims to analyze the influence of change management, human resource quality, organizational commitment, and supervision on the integrity of police members in the Gorontalo Regional Police Department. The research population consists of 75 respondents using an incidental method. The analytical technique used to address the research problem and test hypotheses is multiple regression analysis with the assistance of Statistical Product Service Solution (SPSS) software. The findings of this research are as follows: (1) change management has a positive and significant influence on the integrity of police members, (2) organizational commitment has a positive and significant influence on the integrity of police members, and (3) supervision has a positive and significant influence on the integrity of police members
Pelatihan Keuangan Sederhana bagi Pelaku Usaha Mikro di Kecamatan Limboto Usu, Idrus; Lamuda, Ilyas; Paramata, Moh Rolli; Ibrahim, Ismail A; Yusuf, Nurdin; Yakup, Anggita Permata; Ishak, Olfin; Hasan, Wahyudin; Abdul, Elfis Mus; Rahman, Zubaidah
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 2 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi April - Juni
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v6i2.5998

Abstract

Pelatihan keuangan sederhana berbasis digital ini dilaksanakan untuk membantu para pelaku usaha mikro di Kecamatan Limboto dalam memahami dan mengelola keuangan usaha mereka secara lebih baik. Selama ini, banyak pelaku usaha masih mencampuradukkan keuangan pribadi dan usaha, serta belum memiliki kebiasaan mencatat transaksi secara rutin. Melalui pendekatan yang praktis dan mudah dipahami, peserta dikenalkan pada aplikasi pencatatan keuangan berbasis Android seperti BukuKas dan Catatan Keuangan Harian, yang dirancang agar ramah digunakan oleh siapa saja, termasuk mereka yang belum terbiasa dengan teknologi digital. Metode pelatihan mencakup sesi penyampaian materi, praktik langsung, dan pendampingan personal. Hasilnya, sebagian besar peserta mulai memahami pentingnya pencatatan keuangan yang rapi dan mulai menerapkannya dalam usaha mereka. Meski demikian, masih ada peserta yang memerlukan bimbingan lebih lanjut dalam menggunakan aplikasi secara mandiri. Kegiatan ini menunjukkan bahwa pelatihan keuangan berbasis digital dapat menjadi langkah awal yang efektif untuk meningkatkan literasi keuangan pelaku usaha mikro, apalagi jika didukung dengan pendampingan berkelanjutan dan akses teknologi yang memadai.
The Influence of Loading and Unloading Service Quality, Human Resource Availability, Operational Efficiency, and Information Technology on Customer Satisfaction At PT Pelindo Terminal TPK Pantoloan Container Palu Central Sulawesi Idrus Usu; Debby R Karundeng; Muhammad Lutfillah
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 3: July 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i3.8331

Abstract

This study aims to analyze the influence of loading and unloading service quality, availability of human resources, operational efficiency, and information technology on customer satisfaction simultaneously at PT Pelindo Terminal Petikemas (TPK) Pantoloan, Palu, Central Sulawesi. The research method uses a quantitative approach with multiple linear regression analysis techniques. The research sample consisted of customers who used TPK Pantoloan port services. The results showed that the four variables simultaneously had a significant effect on customer satisfaction with an F test value of 103.022 and a significance level of 0.000. The determination coefficient (R²) of 0.848 indicates that 84.8% of the variation in customer satisfaction can be explained by the variables of loading and unloading service quality, availability of human resources, operational efficiency, and information technology. These findings confirm the importance of integration between service factors, human resources, efficiency, and technology in improving customer satisfaction at container ports. The managerial implications of this study are the need for continuous improvement in service quality, human resource competency development, optimization of operational efficiency, and more intensive use of information technology. This research makes an empirical contribution to port management, especially in the Central Sulawesi region which has unique operational characteristics.
Empirical Investigation of Financial Ratios and Performance of Consumer Goods Manufacturing Companies in Indonesia Usu, Idrus; Masiaga, Novaliastuti; Hasan, Wahyudin
International Journal of Management Progress Vol. 6 No. 1 (2024): International Journal of Management Progress
Publisher : Institute for Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study investigates the relationship between financial ratios and the financial performance of consumer goods manufacturing companies listed on the Indonesia Stock Exchange (IDX) during the 2020 to 2023 period. The research was conducted to provide empirical evidence on how internal financial indicators influence company performance, particularly during the post pandemic recovery period. The main objective of this study is to identify which financial ratios, namely profitability, liquidity, solvency, and activity, have the most significant impact on company performance and to determine the extent of their contribution. The research used a quantitative empirical approach with secondary data obtained from audited annual reports, IDX publications, and financial databases. Data were analyzed using descriptive and inferential statistical techniques, including multiple linear regression, supported by classical assumption tests to ensure the validity of the model. The results show that profitability ratios, specifically Return on Assets (ROA) and Return on Equity (ROE), have the strongest positive influence on firm performance. Solvency ratios have a significant negative effect, while liquidity and activity ratios show moderate to weak relationships. The regression model produced an R squared value of 0.63, indicating that financial ratios collectively explain a large portion of performance variation. These findings emphasize the importance of profitability and prudent debt management in achieving financial stability and sustainable growth.
Co-Authors Abdul, Elfis Mus Andi K Paerah Anggita Permata Yakup Badaruddin Buntayo, Isnawaty Debby R Karundeng Dwi Yanto Abas Gani, Roydah Hariansyah, Muh. Khaerul Annas Hasan, Wahyudin Hendra Hendra Hiola, Mohamad Taufik Ibrahim, Ismail A Ibrahim, Meimoon Karundeng, Deby Rita Laliyo, Surajuddin Lamuda, Ilyas Laraga, Fatmawaty Masiaga, Novaliastuti Mile, Kisran Moh. Rolli Paramata Muhammad Lutfillah Olfin Ishak Podungge, Fatmawaty Rahayu, Leni Rahman, Stephany Rahman, Zubaidah Runtukahu, Berty Hanry Said, Dian Suyanto, Moh. Afan Suyanto, Mohamad Afan Tuhala, Putri Baby Juliet Utiarahman, Nurnaningsih Yakup Yakup Yusuf, Nurdin