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All Journal JPK (Jurnal Pendidikan Khusus) Journal of ICSAR Jurnal Penelitian dan Pengembangan Pendidikan Luar Biasa Jurnal ORTOPEDAGOGIA Journal of Tropical Crop Science Equilibria Pendidikan : Jurnal Ilmiah Pendidikan Ekonomi Jurnal Basicedu IKRA-ITH ABDIMAS M A T H L I N E : Jurnal Matematika dan Pendidikan Matematika International Journal for Educational and Vocational Studies Indonesian Journal of Law and Economics Review Dawuh Guru: Jurnal Pendidikan MI/SD Jurnal Asesmen Dan Intervensi Anak Berkebutuhan Khusus Jurnal Pendidikan dan Pembelajaran Sekolah Dasar (JPPSD) Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) Jurnal Pengabdian Ilung (Inovasi Lahan Basah Unggul) Jurnal Basicedu Journal of Education for Sustainability and Diversity
Utomo Utomo
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Mediating Role of Corporate Image in the Relationship between Service Quality and Customer Satisfaction: A Study of PT. Pelindo Energi Logistik: Peran Mediasi Citra Perusahaan dalam Hubungan antara Kualitas Pelayanan dan Kepuasan Pelanggan: Studi pada PT. Pelindo Energi Logistik Kristiawati, Indriana; Ester Kalangi, Meyti Hanna; Utomo, Utomo
Indonesian Journal of Law and Economics Review Vol. 18 No. 3 (2023): August
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijler.v18i3.931

Abstract

This quantitative research aimed to investigate the relationship between service quality, corporate image, and customer satisfaction at PT. Pelindo Energi Logistik. The study utilized path analysis and Sobel test to analyze the data collected from a sample of 30 companies who were customers of PT. Pelindo Energi Logistik. The findings revealed that service quality significantly influenced corporate image (p < 0.05) and customer satisfaction (p < 0.05). Additionally, corporate image had a significant impact on customer satisfaction (p < 0.05). Moreover, corporate image was found to mediate the relationship between service quality and customer satisfaction, indicating its crucial role in strengthening the effect of service quality on customer satisfaction. These results emphasize the importance of enhancing service quality and maintaining a positive corporate image to ensure customer satisfaction in the logistics industry. The study contributes to the existing body of knowledge by providing valuable insights for global researchers and professionals in the field of service quality, corporate image, and customer satisfaction in the logistics sector. Highlight: Service quality significantly influences company image, indicating the impact of service provision on the perception of the company. Service quality plays a crucial role in determining customer satisfaction, emphasizing the importance of delivering satisfactory services to meet customer expectations. The company's image significantly affects customer satisfaction, underscoring the role of a positive corporate image in enhancing customer satisfaction levels. Keyword: Company Image, Service Quality, Customer Satisfaction, Mediation, Logistics Industry
Efektivitas Pengelolaan Kelas Berbasis Gamifikasi dalam Meningkatkan Motivasi Belajar Siswa Sekolah Dasar Anisa, Anisa; Utomo, Utomo; Lyesmaya, Dyah
JPPSD: Jurnal Pendidikan dan Pembelajaran Sekolah Dasar Vol 5, No 2 (2025): Oktober
Publisher : Universtas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jppsd.v5i2.76682

Abstract

Abstrak; Motivasi belajar siswa sekolah dasar masih menjadi permasalahan yang menonjol, terutama pada pembelajaran Bahasa Indonesia yang kerap dianggap monoton dan kurang menarik. Hasil observasi di SDN 10 Cibadak menunjukkan rendahnya antusiasme siswa serta pengelolaan kelas yang belum optimal. Untuk menjawab permasalahan tersebut, penelitian ini bertujuan mengetahui efektivitas pengelolaan kelas berbasis gamifikasi dalam meningkatkan motivasi belajar Bahasa Indonesia. Metode yang digunakan adalah quasi eksperimen dengan desain non-equivalent control group pada 60 siswa kelas IV, terbagi atas kelas eksperimen dan kontrol. Instrumen penelitian berupa angket motivasi belajar berskala Likert dengan reliabilitas tinggi (α = 0,931). Analisis data menggunakan uji independent sample t-test setelah memenuhi uji prasyarat. Hasil penelitian menunjukkan terdapat perbedaan signifikan motivasi belajar antara kedua kelompok (sig. 0,000 < 0,05; t = 10,1) dengan selisih rata-rata 9,70.Abstract; Learning motivation among elementary school students remains a prominent issue, particularly in Indonesian language learning, which is often perceived as monotonous and less engaging. Observations at SDN 10 Cibadak revealed low student enthusiasm and suboptimal classroom management. To address this problem, this study aimed to determine the effectiveness of gamification-based classroom management in improving students’ motivation in learning Indonesian. The research employed a quasi-experimental method with a non-equivalent control group design involving 60 fourth-grade students, divided into an experimental class and a control class. The research instrument was a Likert-scale motivation questionnaire with high reliability (α = 0.931). Data were analyzed using an independent sample t-test after fulfilling the normality and homogeneity assumptions. The results showed a significant difference in learning motivation between the two groups (sig. 0.000 < 0.05; t = 10.1) with a mean difference of 9.70. 
Co-Authors Achmad Yozar Perkasa, Achmad Yozar Almua’arif, Nuril Shafira Anisa Anisa Ayi Abdurahman Dewi Ekasari Kusumastuti Dewi Ratih Rapisa Dian Kusumawati Eviani Damastuti Faida, Mar’atul Fajar Zulkarnain, Andry Fatmasari, Deasy Hendriyanto, Agus Heryani, Hesty Imam Yuwono Jihadi, Kantata Fatwa Kalangi, Meyti Hanna Ester Kristiawati, Indriana Lyesmaya, Dyah meilan tri Wuryani Misliyani, Misliyani Muhaimin, Lukman Hakim Muslim, Rachmat Imam Noor Ridha Yanti Nuzula, Muhammad Firdaus Permana, Dede PRATOMO, AGUS Primadoni, Ade Bagus Purnama Sari Sajidin Sajidin, Sajidin Sulistiyana, Sulistiyana Suratno Suratno Susanti, Dewi Juwita Syaifana, Elsya Teguh Widiatmoko Thaibah, Hayatun Wiwin Winarni Yanti, Noor Ridha Yulianti, Karina