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All Journal Jurnal MEKANIKAL Jurnal Rekayasa Sistem Industri ENGINEERING Journal of Industrial Engineering Management IJEBD (International Journal Of Entrepreneurship And Business Development) TIJAB (The International Journal of Applied Business) Jurnal Teknologi dan Manajemen Industri Industri Inovatif : Jurnal Teknik Industri Journal of Sustainable Technology and Applied Science Andalasian International Journal of Applied Science, Engineering, and Technology Bulletin of Management and Business JASTEN (Jurnal Aplikasi Sains Teknologi Nasional International Journal of Technology and Education Research Jurnal Valtech Journal of Management
Prima Vitasari
Program Studi Magister Teknik Industri, Pascasarjana Magister Teknik ITN Malang
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Physics Social Sciences Other

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Journal : Journal of Sustainable Technology and Applied Science

 1 
A SURVEY TO IDENTIFY FACILITY REQUIREMENTS IN THE ADMINISTRATIVE WORKPLACE Vitasari, Prima; Gustopo, Dayal; Indriani, Sri; Sinnadurai, Suriya Kumar
Journal of Sustainable Technology and Applied Science (JSTAS) Vol. 1 No. 1 (2020): Journal of Sustainable Technology and Applied Science, May 2020
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Institut Teknologi Nasional (ITN) Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jstas.v1i1.2524

Abstract

A flexible work surrounding is recommended for the comfort of employees while doing their activities. Workplace design affects the individual who works inside it. Previous researches had revealed that physical elements in the workplace affected employees’ creativity. From these descriptions this research then making identification to physical elements that placed inside the workplace of administration staff. 150 respondents have participated in this survey. Questionnaires of this research have 13 questions where some of the questions asking about computer sets also type of office equipment that employees usually use in their work. The result of this research showed that most employees have sufficient work facility which is a computer set with LCD monitor where its screen size is adjusted according to the work demand (19 inches), and the computer lifespan is relatively ranging from five years. While type identification and computer function consider being appropriate for their job desk. From placement or setting of work, facilities give a description that average employees want computers placed at the center of the desk and put other work equipment on the right side of the desk. The result of this survey is expected able to give a significant contribution to workplace design that suitable for administration staff.
ANALYSIS OF STUDENT SERVICE QUALITY WITH SERVQUAL METHOD, QFD, AND CONTINUOUS IMPROVEMENT Susanto, Andri; Nursanti, Ellysa; Vitasari, Prima
Journal of Sustainable Technology and Applied Science (JSTAS) Vol. 5 No. 2 (2024): Journal of Sustainable Technology and Applied Science, November 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Institut Teknologi Nasional (ITN) Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jstas.v5i2.7130

Abstract

Sekolah Tinggi Teknik (STT) Malang is one of College in Malang City. Service quality problems that students complain about include academic services, wi-fi facilities, and facility issues. This study aims to determine the current student service mapping with the SERVQUAL method, applicative suggestions based on the QFD method, and service improvements based on continuous improvement methods. The research was conducted by distributing questionnaires randomly to 250 students. The results showed that the attributes of adequate motorcycle parking space, wifi/internet facilities, the ease of students submitting academic complaints, and the ease of submitting complaints on facilities were the main priorities for improvement. The main priority for improvement is educational services, such as providing face-to-face facilities and online media for submitting academic complaints.
SAFETY CLIMATE ANALYSIS FACTOR TO IMPROVE OCCUPATIONAL HEALTH AND SAFETY IN CONSTRUCTION WORK AT PT XYZ BUNYU FIELDWORK AREA Zulfani Haki; Achmadi, Fuad; Vitasari, Prima
Journal of Sustainable Technology and Applied Science (JSTAS) Vol. 5 No. 2 (2024): Journal of Sustainable Technology and Applied Science, November 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Institut Teknologi Nasional (ITN) Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jstas.v5i2.8897

Abstract

The oil and gas industry is a workplace with many sources of danger, such as gas pressure, explosions, fire, electricity, moving equipment, and transportation. Field observations often result in work being stopped due to findings regarding unsafe conditions and unsafe actions in the workplace. Efforts can be made to protect workers' occupational health and safety by creating a safe climate in the workplace. This research aims to provide improvement solutions based on the safety climate factors that are most important in improving occupational health and safety in construction work. This research uses quantitative research methods. The research was conducted at the PT XYZ Bunyu fieldwork area in Bulungan Regency, North Kalimantan Province. The population used was all construction work employees under the supervision of the operation & surface facilities construction department, totalling 200 workers, while the sample was 180 workers. This research uses the Exploratory Factor Analysis method. The safety climate factor analysis results show that the total variance is 86.538%. Four factors were produced: training and compliance for occupational health and safety at 60.58%, leadership, knowledge, and attitude of workers at 15.392%, management commitment and worker initiative at 6.313%, and safety campaign at 4.248%. Implementing the proposed improvements uses one factor, a safety campaign, where observations indicate that field implementation has been carried out well. This research does not analyse the relationship between the influence of safety climate factors on occupational health and safety; the suggestions for further research include examining the relationship between the influence of safety climate factors on occupational health and safety to find out the technical aspects and to apply existing factors directly in the field.
STRATEGY AND IMPLEMENTATION OF SUSTAINING E-CUSTOMER LOYALTY TO SHOPEE USERS IN EAST JAVA Vitasari, Prima; Maziyah, Nurul; Fuad Achmadi; Hadi, Eko Kusuma; Akidin, Lulud; Haki, Zulfani
Journal of Sustainable Technology and Applied Science (JSTAS) Vol. 5 No. 2 (2024): Journal of Sustainable Technology and Applied Science, November 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Institut Teknologi Nasional (ITN) Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jstas.v5i2.8907

Abstract

The digital economy is growing, especially in the field of e-commerce. Indonesia as one of the countries that has a great opportunity for the growth and development of e-commerce. This research conducted a study on Shopee e-commerce as the most popular marketplace to create strategies and implementations to maintain consumer loyalty. A total of three hundred and ninety-three customers participated in filling out the survey questionnaire. Data collection through surveys using google form for questionnaires. The survey results are used as a reference for making strategies that are then implemented to maintain consumer loyalty at Shopee. Improve and improve service quality, especially in privacy indicators. Responses from consumers show that privacy, responsiveness, and contact are leading indicators that need to be considered in making service improvement strategies. Furthermore, the strategy made is to improve and improve service quality, especially on privacy indicators, with Shopee needing to explain the privacy policy in an attractive visual form such as a slideshow that cannot be skipped every time a user logs in. Responsiveness, Shopee provides convenience for return options that are not suitable, Shopee handles returns well, Shopee offers a guarantee for the goods provided, Shopee tells what to do if my order is not processed, Shopee is able to overcome problems in transactions well. Contact, Shopee should improve service quality by being more responsive and fast to handle customer complaints and questions on social media. The implementation of improvements is recommended to Shopee so that it is better in service and satisfies consumers
Co-Authors Akidin, Lulud Andri Susanto Anis Artiyani Arif, Mukhamad Candra Dwiratna Wulandari Dayal Gustopo Dayal Gustopo Dayal Gustopo Dayal Gustopo Dayal Gustopo Dayal Gustopo Setiadjit Dhayal Gustopo Diah Wilis Basuki Diana Chandra Dewi, Diana Chandra Dwi Indra Prasetya Eko Marsyahyo Ellysa Nursanti Erni Junita Evi, Yetty Fatimah Az Zahro Febrianto, Dany Fitriyah, Ita Flying, Riky Fourry Handoko Fuad Achmadi Gagok Setiawan Gustopo, Dayal Gustopo, Dayal Hadi, Eko Kusuma Haki, Zulfani I Nyoman Sudiasa Iftitah Ruwana Ina Anggraeni Julianus Hutabarat Kiswandono L.A., ST Salmia LA, Salammia Lenny Herawati Lenny Herawati Lolyka Dewi Indrasari Mariza Kertaningtyas Mazita Mokhtar Maziyah, Nurul Merina Ayu Ardini Mohammad Rachman Waluyo Ndari, Priska Wulan Nelly Budiharti Nureni Kenpurwastuti Nurul Maziyah Rahayu Tri Retnaning Ramadhan, Syahrul Renny Septiari Riky Flying Salammia Salammia L. A. Sanny Andjar Sari Sari, Sanny Andjar Shinta Prastika Shinta Prastika Sigit, Nanta Sinnadurai, Suriya Kumar Sri Indriani ST Salmia L.A. ST. Salammia Sulistiyo, Wawan Sutanto Hidayat Sutriyono Syahrul Ramadhan Taufiq Immawan, Taufiq Unung Lesmanah Yetty Evi Zulfani Haki