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All Journal Jurnal Siasat Bisnis JURNAL IQRA´ Nyimak: Journal of Communication Jurnal Komunikasi Profesional JEMMA | Journal of Economic, Management and Accounting Jurnal Mantik Enrichment : Journal of Management Jurnal Mandala Pengabdian Masyarakat BEMAS: Jurnal Bermasyarakat Jurnal Manajemen dan Organisasi Review (MANOR) Jurnal Sains Manajemen  Nitro Jurnal Manajemen Pendidikan Islam Jurnal Pengabdian Masyarakat Indonesia
Abdul Samad Arief
Dosen Pascasarjana Universitas Fajar, Magister Manajemen
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : Jurnal Mantik

 1 
Key Performance Indicator Analysis In Improving The Quality Of Excellent Service On Globalxtreme Companies Bagus Kusuma Wijaya; I Dewa Ayu Agung Tantri Pramawati; Abdul Samad Arief; Mustika Wati Alfia Ningtyas; Umi Juniyarti
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i2.2604

Abstract

In line with the development of technology and information in Indonesia is multiplying. Competition between companies is getting tougher. A policy base can satisfy customers' wishes to anticipate competition in a company's plans. With the intense competition between competitors, a company needs to have good quality in service by satisfying customer needs which can be an advantage in the competition. Companies need measurement because it is an essential tool that supports companies in measuring company performance that is easy to visualize. One company that uses KPI as a Service Standard is GlobalXtreme Bali Branch. GlobalXtreme Bali Branch is a company engaged in technology and IT by providing internet services in several areas in Bali. With this, we need a benchmark that can be used as a benchmark for company performance in achieving this service excellence goal, one of which is a Key Performance Indicator (KPI) in helping a company determine the success or failure of an agency in achieving the targets that have been set. In this study, from the use of KPI calculations, it is known that indicators or processes with Audit Values ??which include Observation, FCR, Knowledge Test and Reactivation and the Customer Service Team, must achieve good Revenue Targets and CSAT. From the beginning, the KPI target became an evaluation material for the company, especially the customer service team, to improve customer service to achieve the KPI target. This result is an evaluation for superiors in the company regarding performance, teamwork, and initiative.
Analysis of the Effect of Using Marketplace Based on Customer Data Security Rizki Dewantara; Wilda Widiawati; Pandu Adi Cakranegara; Abdul Samad Arief; Tienni Mariana Simanjorang
Jurnal Mantik Vol. 6 No. 3 (2022): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i3.3018

Abstract

The era of the digital economy has become a trend that facilitates transactions for all individuals. One of them is the existence of a marketplace application that uses the internet network to facilitate the buying and selling process. Currently, numerous individuals use the functionality and convenience of the marketplace application for their various activities and needs. Obviously, the features and convenience of the marketplace application have been significantly adapted to meet the needs of customers, and customer data security has been prioritized. This study examines the level of customer understanding regarding the security of personal data when conducting online transactions and utilizing marketplace applications. Random sampling was used to distribute questionnaires containing 16 questions with guttman scale assestment about environmental and social influences, personal data security facilities, the purpose of using the marketplace, and self-awareness regarding customer data security when using the marketplace application to 80 respondents. 84% of customers stated that the security of their personal data has been entrusted to the used marketplace application, according to the overall findings of the study. Obviously, this is related to the customer's needs in utilizing marketplace features, as 77.5% of customers strongly believe that the marketplace application they use provides a level of security for customer personal information.
Co-Authors , Elfitra Desy Surya Abdul Wahab Syakhrani Ade Pratiwi Putri ADE RISNA SARI Adi Sutanto Ahmad Muhtar Arifah Hidayati Asep Saepullah Azfril Bagus Kusuma Wijaya Bakri Budi Sulistiyo Nugroho Cakranegara, Pandu Adi Dayan Abdurrahman Dewantara, Rizki Efendi Efendi Firdaus Yuni Dharta GS , Achmad Daengs Gunawan Widjaja Haidil Adha Hotmaria Hertawaty Sijabat jahruddin jahruddin Jose Marco G. Reyes Juliana, Juliana Mashur Razak Merlin Maya Lumangkun Moh. Hatta Muhammad Chaerul Muhammad Nasir Muhammad Rezki Muhammad Rusli Mujahid Muliyadi Hamid Munandar Naim Murdin Mustika Wati Alfia Ningtyas Nawir, Fadliyani Nelli Ni Kadek Suryani Noor Rahmini Novita Rosanti Oman Sukmana Oskar Hutagaluh Petrus Jacob Pattiasina Pramawati, I.D.A Tantri Rahadi Rita Kartika Sari Rosnaini Daga Ruli Inayah Ramadhan Sahat Parulian Remus Sardjana Orba Manullang Seprianti Eka Putri Setyo Utomo Stevy Chandra Ponto Sumar’in Sumar’in suroso, amat Syahril Syahril Tienni Mariana Simanjorang Umi Juniyarti Vina Salviana Darvina Soedarwo Wardianto Ramadhan Widiawati, Wilda Yusmanizar Zulkifli Zulkifli