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All Journal IQTISHODUNA Journal of Business & Banking JURNAL RELASI STIE MANDALA JEMBER JURNAL EKONOMI AKUNTANSI DAN MANAJEMEN UNEJ e-Proceeding Ekonomi Bisnis Jurnal Ilmiah Ekonomi dan Bisnis Bisma: Jurnal Bisnis dan Manajemen J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia) PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Iqtishoduna: Jurnal Ekonomi Islam LOYALITAS: Jurnal Pengabdian Kepada Masyarakat INTEGRITAS : Jurnal Pengabdian Madaniya Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences VALUE: Journal of Business Studies JPMA Al-Muraqabah: Journal of Management and Sharia Business Jurnal Pengabdian Masyarakat Ilmu Pendidikan Relasi : Jurnal Ekonomi International Journal of Economics, Business and Innovation Research IJABAH: Indonesian Journal of Sharia Economics Business and Halal Studies Harmony Management: International Journal of Management Science and Business Management Dynamics: International Journal of Management and Digital Sciences eJEBA Pakdimas : Jurnal Pengabdian Kepada Masyarakat Postmodernism
Deasy Wulandari
Jurusan Manajemen, Fakultas Ekonomi, Universitas Jember (UNEJ) Jln. Kalimantan 37, Jember 68121
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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI ATTITUDINAL LOYALTY DAN BEHAVIORAL LOYALTY PADA NASABAH PERBANKAN SYARIAH Wulandari, Deasy
IQTISHODUNA IQTISHODUNA (Vol 8 No 2
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (182.486 KB) | DOI: 10.18860/iq.v0i0.2125

Abstract

Bank Muammalat Indonesia (BMI) as a leading banking in the syariah system should improve their service quality to the customers and know the customers based brand equity to keep their loyalty and competitive advantages. This research is held to test the influences service quality and brand equity toward the customers loyalty. SEM is used as the technic of analysis. The five hypothesis proposed is accepted. The management should give time more to value every single indicator variable in order to keep and improve the customer loyalty.  
Co-Authors Abdul Muhsyi Adinda Janatri Arifah Agus Priyono Ahsin, Ahmad Alif Mirzania Alvan Sidiq Asbullah Ariyanti, Rini Ashary, Lukman Devy Kristiningrum Diah Yulisetiarini Dimas Khurniawan Dwi Perwitasari Wiryaningtyas, Dwi Perwitasari Dwi Wahyudi Ekawindy, Mareta Putri Elok Sri Utami Fajar Wahyu Prianto Febri Sharenda Akbar Hari Sukarno Ika Barokah Suryaningsih Imam Suroso Irmawati, Herliana Istikomah Ketut Indraningrat Khanifatul Khusna Lidia, Devi Lilik Farida Mahardiyanto, Agus Mochammad Farid Afandi Moh Lukman Syaifulloh Moh. Adenan Mohammad Dimyati N. Ari Subagio Naqiyya, Nihal Rannan Nisa, Silfiana Noviasari, Rifka Arinda Nurhayati Nurhayati Nurhayati Nurhayati Nurhayati Priyanto, Fajar R. Khaleed, Syafiq Yazid Ririn Irmadariyani Riskiyana Ulfa RR. Ella Evrita Hestiandari Salampessy, Haris Salma Fauziyyah Sarwedi Sarwedi Subagio, Ari Suparman Suparman Susanti Prasetiyaningtiyas Tatok Endhiarto umi cholifah Umi Cholifah Utami, Mega Vivi Arsita Wulandari Wahyu Prianto, Fajar