Article Per Year (5 Year)
p-Index From 2021 - 2026
4.615
P-Index
This Author published in this journals
All Journal Jurnal IPTA JURNAL DESTINASI PARIWISATA Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Pendidikan dan Pemberdayaan Masyarakat Jurnal Pariwisata Jurnal Pariwisata Terapan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Multidisiplin Sahombu Jurnal Ilmiah Multidisiplin Indonesia
Firdaus Yusrizal
Universitas Riau
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Physics Social Sciences Other

Published : 91 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 91 Documents
Search

 2   3   4   5   6 
PERBEDAAN KEPUASAN KONSUMEN TERHADAP MENU DI CAFE DE ROSSA HARMONI SUITES HOTEL BATAM Marisya "; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 3, No 2: WISUDA OKTOBER 2016
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aim to determine customer satisfaction on the menu that are not yet using a standard recipe, determine customer satisfaction on the menu that has been using the standard recipe and know the difference between the consumer satisfaction not yet using standard menu recipes and which has been using the standard recipe. This research is a field experiment. The population of this research is guest who ever eat and drink at Cafe de Rossa, a sample of this research were 200 respondents taken in stages, the first stage is done to the 100 consumers who consume the menu without using the standard recipe and the second stage at 100 those consumers who consume the menu using the standard recipe. Based on the research that has been done, that the difference in satisfaction of consumers who consume without using the standard menu recipes and menus that have been using the standard recipe.Keywords : Satisfaction, Consumer, Standard Recipes.
KEPUASAN PELANGGAN YNAG MENGINAP DI HOTEL GRAND CENTRAL PEKANBARU Puspa Anggraini; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine customer satisfaction at hotel Grand Central Pekanbaru to the service quality which consists of five dimensions which are tangible, reliability, responsiveness, assurance, and empathy.This study uses Importance Performance Analysis (IPA) or level of interest analysis and performance or customer satisfaction. The population of this study are all customers who have ever come or have used services at the Grand Hotel Pekanbaru. The sample of this research is 100 respondents from hotel guest by the accidental sampling method. Based on the research that has been done, the data processing indicates that respondents to the Grand Central Hotel Pekanbaru obtain excellent results. Where all the average values indicate the level of conformity the reality and expectations of respondents exceeded from 1 or greater than 100%, which is stated with great satisfaction.Keyword: Customer Satisfaction, Service Quality, Tangible, Reliability, Responsiveness, Assurance, Empathy
KEPUASAN KONSUMEN PENGGUNA JASA PAKET WISATA DI PT NAIFAH DUTA UTAMA TOUR DAN TRAVEL PEKANBARU Winda Yuliandari; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 5, No 1: WISUDA APRIL 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to know the level of customer satisfaction of Tour package at PT. Naifah Duta Utama Tour & Travel Pekanbaru.This research uses descriptive quantitative method to analyze the problem. The sample used was 30 respondents and the data obtained through questionnaires, observations, and interviews. By using Likert scale as a measuring instrument to determine the length of the interval. Based on the results of research, Customer Satisfaction User Service Tour Packages In PT. Naifah Duta Utama Tour & Travel Pekanabru which consists of four indicators, namely: tangible, emphaty, reability, assurance. The level of customer satisfaction of PT. Naifah Duta Utama Tour & Travel is the highest is on Kemampun to provide services in accordance with the promised and can be on oralkan or reability. Keywords: Level of Consumer Satisfaction, Travel Bureau.
KUALITAS PELAYANAN DIVISI TOUR DI PT.URBANITAS NUSANTARA BERKAARYA PEKANBARU Latifah "; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi II Juli - Desember 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Service quality is one of the indicators for consumers to assess companies engaged in services. This study aims to determine the service of the tour division and find out the consumer's response to the quality of service at PT. Urbanitas Nusantara Berkarya Pekanbaru. This research uses descriptive method with a quantitative approach. The sample of this study was 100 respondents. While the data collection techniques in this study use questionnaires, observation, interviews and documentation. By using a Likert scale as a measuring tool to determine the length of the short interval. Based on the research conducted, respondents who said they were satisfied with the services provided based on five sub-variables, namely Tangible as many as 64 respondents, Reliability 84 respondents, Responsiveness 60 respondents, Assurance 65 respondents, and Empathy 62 respondents.Keywords: Quality, Service, Tour Division, Travel Agent
KUALITAS PELAYANAN VISA KUNJUNGAN DI KANTOR IMIGRASI PEKANBARU Arlieza Anggi Desty; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi I Januari - Juni 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In encouraging economic development, the government has rolled out policies that support economic development in all lines, including in the field of immigration. One of the policies is free visa approval. Visits to state people, state-specific regional governments, and certain entities with hopes of this policy can increase the number of foreign tourist visits in particular. This research was conducted to study the method of visa issuance and the quality of visa visit services at the Pekanbaru City Immigration Office by using quantitative descriptive methods to examine the contradictions carried out by analyzing tourist recommendations regarding Visa Visit services at the Pekanbaru City Immigration Office. The questionnaires distributed amounted to 100 people. While the data collection techniques in this study used observation, questionnaires, and documentation. Research variables are tangible, responsiveness, reliability, assurane, empathy.Keywords :Quality of Service, Visit Visa, Immigration Office
TINJAUAN TERHADAP OBJEK TAMAN WISATA ALAM MAYANG KOTA PEKANBARU SEBAGAI PRODUK WISATA Putri Maisandi; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi I Januari - Juni 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to describe the components of tourism products and to know the responses of tourists to Object of Taman Alam Mayang Tourism Park Pekanbaru City. This study uses quantitative descriptive method to process data obtained in the field through interviews, all the information collected and studied to become a unified whole (Kusuma and Sugono 2000). As for samples in the study as many as 100 people reponden, Data collection techniques used are observations, interviews, questionnaires, using Likert scale as a measuring tool. Based on the results of research that has been done tourism products on Object Nature Park Mayang has variables of Attraction / Tourism Attractions, Facilities, and Accessibility with a conclusion of good judgment.Keywords: Attraction, Facility, Accessibility, Object of Taman Wisata TourismPark
KUALITAS PELAYANAN ROOM BOY DI HOTEL GRAND ZURI PEKANBARU RIAU Nia Audina; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 5, No 1: WISUDA APRIL 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The success of a company is influenced by the quality of service employees. So from a company must increase customer satisfaction, and that must be done is to improve the quality of service (service quality) is real. This research is about the quality of roomboy service in grand zuri hotel Pekanbaru. This study aims to determine the response of guests to the dimensions of service quality roomboy in the hotel Grand Zuri Pekanbaru. The sample in this study was 100 people, taken from accidental sampling. This research uses quantitative descriptive method to classify the data and then compiled by using frequency. And data collection techniques in this study using interviews and questionnaires. By using Likert scale as a measuring tool. Based on the results obtained from the quality of service roomboy at the hotel Grand Zuri Pekanbaru is good. This is evidenced by the acquisition of the overall percentage.Keywords: Quality, Service, Dimension
PENGARUH INSENTIF TERHADAP PRESTASI KERJA KARYAWAN HOTEL AMEERA PEKANBARU Widhiana Kusuma Wardani; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The success of a company is influenced by the employee's job performance, and in improving employee’s job performance the company provides motivation for employees to work effectively and productively it is by providing incentives. This research is aimed to find out the Influence of incentive towards Hotel Ameera Pekanbaru employees' job performance. The sample of this study was 35 people, taken from all employees who worked for more than one (1) year at Hotel Ameera Pekanbaru. Technique of collecting data of this research used questionnaire. Classical assumptions of the test using normality test, multicolierity test, and heteroscedasticity test. Data analysis technique used in this research was Multiple Linier Regression Analysis, Hypothesis Test, Correlation Coefficient Analysis (R) and Multiple Determination Coefficient (R2). Based on the results of the research, it is known that: There is a significant positive effect of incentives on employees job performance of Hotel Ameera Pekanbaru, indicated by the multiple linier regression analysis Y = 1,232 + 0,414x1 + 0,277x2 + e. F count (37,256)> F tables (3,295) with Significant (0,000) < 0,05. The determination coefficient value (R2) is 70% and the remaining 30% is influenced by other factors not included in this regression model.Key words: Incentives, Job performance
PERAN DINAS PARIWISATA DAN KEBUDAYAAN KOTA PADANG DALAM MENINGKATKAN WISATA MICE DI KOTA PADANG Romaduti Sari Nurillah; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi II Juli - Desember 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

MICE (meeting, incentive, convention and exhibition) is a a type of tourism activity which is a large group, usually carefully planned, set off together for a particular purpose. Role is a behaviors that are expected to be performed by someone who occupies a particular position, either in the organization's position or in the state's stance. Every person who occupies that position, is expected to behave in accordance with the nature of that position. The research was conducted at the department of tourism and culture of Padang city, which is located at Gandaria street number 56, Padang. Department of tourism and culture of Padang city selected as a research site for the department of tourism and culture is one of the government agencies working in the field of tourism. This research aims to determine the role of the department of tourism and culture of Padang city in improving the MICE in the Padang city. This research uses qualitative descriptive method to process the data obtained in the field through interviews, all the information collected and studied to become a unified whole (Kusuma and Sugiono 2000). Data collection techniques used were observation, interview, literature study and documentation. Based on the results of research that has been done the role of tourism and culture of Padang city in improving MICE with variable motivator, facilitator and dynamicator with good research conclusions.Keywords : meeting, incentive, convention and exhibition
FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA ROOM ATTENDANT DI HOTEL GRAND CENTRAL PEKANBARU Sugianti "; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Performance of one employee with another in one company is very different depending on the factors that influence it. The feeling of satisfaction that they get while doing their work could make them to work optimally and show their best result. The purpose of this study is to find out the description of work environment and the factors that influence performance of Room Attendant at Grand Central Hotel of Pekanbaru. The work environment of Room Attendant at Grand Central Hotel of Pekanbaru is supported by 3 facilities, which are facility of work completeness, facility of social and facility of equipment to complete Room Attendant requirements. Based on the result obtained from the result of the spread questionnaires to the respondents as many as 9 people that are Room Attendant employees of Grand Central Hotel of Pekanbaru, the data processing showed that there are 3 factors that influence the performance of Room Attendant at Grand Central Hotel of Pekanbaru and from 9 respondents, 53% stated that they were strongly agree on the individual factor, 72% agreed on the work environment factor, and 60% stated that they were strongly agree on the family environment factor that influence the performance of Room Attendant at Grand Central Hotel of Pekanbaru.Keywords: performance, housekeeping, room attendant
Co-Authors ", Febryanti ", Mernaliana ", Zulherian Ahmad Nawawi Andri Sulistyani Arie Sanyi Arif Wardana Arlieza Anggi Desty Asima Rohana Sihombing Asmoro, Agung Yoga Ayu, Diana Mutiara Azizah, Nur’ Aini Baetie, Destiana Baihaqi, Gilang Bakara, : Irnawati Suryani Dedi Susanto Ekasari, Safrida Elvi " Eriadi, Rosi Fahmi Muhammad Febri Yuliani Febriani, Salma Ferawati " Fiqri, Nurul Fitria Sari Fitrimeutia, Chindi Handi, Mhd Hamzah Harsinta, Dhiya Clarita Haula Ishro Hidayatullah, Muhammad Zikri Hutagalung, Dhika Lariend Ichwansyah, Wian Oktaliani Iga Safa Marwani Indra Saputra Islamiati, Indri Jalil, Fitri Yelisa Jamil, Ary Irfan Noor Khasana, Meiriau Latifah " Lesfika, Adinda Lestari Jungkar Sagala Mariaty Ibrahim Marisya " Maulina " Meity Intan Suryadi, Meity Intan Melani, Andi Muhammad Sholihin Muhammad, Fahmi Nabila, Dewi Ayu Nanang Rudi Harsono Nasution, Nurul Aini Nia Audina Ningsih, Nursukma Widia Nur Ariniyulia Nurarini Yulia Nurita, Riau Pardede, Putra Sarmika Antonius Parhusip, Isabela Parma.S., Sebastian Beinal Patricia, Siska Paulin Tay Paulina, Ruth Puspa Anggraini Putri Maisandi Putri Permata Sari Putri, Ayu Aulia Ramadhan, Mutiara Razman, Bakhtiar Riau Nurita Robiyanto, Wiwit Romaduti Sari Nurillah Safira, Putri Salsabila, Unik Hanifah Saputri, Darnita Leoni Shela Nursanti Sihombing, Asima Rohana Sofia Achnes Sri Rahmah Novita Sugianti " Surahman " Suryani, Fadella Syofia Achmnes Syofia Achnes Thamrin Biwana Bachri Utami, Lestari Dian Veni Basoja Khomuna Wahritasi " Walvin Naibaho Wicaksana, Ramli Muhammad Widhiana Kusuma Wardani Wilfidandi, Yanda Winda Apriani Winda Yuliandari Yanti, Lola Feby Yashinta Wulandari Yudha, Teddy Wira Yulia, Nur Arini Yuriche Dwitasari