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Journal : JISIP: Jurnal Ilmu Sosial dan Pendidikan

Evaluation of Non-Tender Services in the Procurement of Goods and Services in the Goods/Services Procurement Services Section of Andalas University Hospital Zahra, Siti; Syamsir, Syamsir
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 4 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i4.7355

Abstract

This research aims to evaluate non-tender services in the procurement of goods and services in the Goods/Services Procurement Services Section of Andalas University Hospital. This research was conducted at the Andalas University Hospital, with data collected and processed through interviews, document studies, and observations using qualitative analysis techniques and descriptive methods. The results of this research show that the evaluation was carried out on Reliability, Responsiveness, Guarantee, Empathy and Physical Evidence. Evaluation of the quality of non-tender services in the procurement of goods and services at Andalas University Hospital revealed strengths in the dimensions of reliability and physical evidence, but showed the need for improvement in responsiveness, assurance and empathy. Obstacles in non-tender services in the procurement of goods and services in the goods/services procurement service section of Andalas University Hospital are miscommunication, budget limitations, uncertainty about payment times, high workload are factors that influence the efficiency and effectiveness of the procurement process. Efforts in non-tender services in the procurement of goods and services in the goods/services procurement services section of Andalas University Hospital include conducting in-depth and periodic evaluations, conducting training and technical guidance, improving communication and coordination between units, optimizing budget management, more efficient payment management. Improved Administrative Procedures and Work Efficiency, Improved Quality and Cleanliness of Goods Received.
Co-Authors Achmad Hufad Achmad, Faddia Risalah Agistin, Silvi Ahmad Fahrizi, Irgi Ahmad Fauzan Ainun Mardiah Al-Qadri, M. Sholehuddin Alawiah, Afriana Albina, Meyniar Aldy Ferdiyansyah Alvin Hidayat, Muhammad Andayani, Eti Adindah Puspita Anggraeni , Rina Apsyara, Tamara Ardiani , Rinda Arifin, Syahrul Arsyad, Rifky Qardhawi Arsyad, Rifqi Qardhawi Aslamiah Aslamiah Asniwati Azam, Zidan Khairul A’ida, Wanda Nur Basid Fuadi, Abdul Dalimunthe, Novia Irawan Deristian, Zaidan Andra Diani Ayu Pratiwi Dodi Suryadi, Dodi Fadhlia, Fadhlia Fathurohman, Imron Fitri, Siti Ulfa Rifa’atul Hasanah, Siti Rabbiatul Hasibuan, Muhammad Rifky Azhar Hermansyah Hermansyah Irvan, Mohammad Jaya, I Kadek Yuda Kartini Kartini Kurniawan Kurniawan Kustiawan, Winda Magi, Bahmid I Mawaddah, Arina Maya Oktavia, Enika Maysarah, Vivi Melisa, Ade Putri Nugraha, Puput Nur Alia Abdullah, Mirna Nur Hanifah Nur Rahman, Muhammad Zahran Nurholis Nurholis, Nurholis Nurpratiwi, Yulidian Nur’aeni, Yuni Oktavia, Restina P.S, Retno Anggraeni Permana, Rama Sandy Petra, Berta Agus Pribadi, Hasan Qhintara, Alika Faza Rahmadati, Rahmadati Ramadan, Syahrul Ramadani, Khayrani Ramadhan, Melja Ramadhan, Syahrur Gilang Ramayati, Ramayati Retsa Rizaldi Mujayapura, Muhammad Revindha, Laras Rizki, Fakhri Sajida, Inayah Salsabila, Khalishah Salsabila, Salsabila Satria, Gunawan Dwi Sholihah, Nurlailiyah Aidatus Siti Yuyun Rahayu Fitri Sofiah M.T. Subagio, Febriyana Sudarmansyah, Halwatia Malika Atsni Sumaedi, Ade SUMARNI ZAINUDDIN Swarnawati, Aminah Syamsir Syamsir Tambunan, Toman Sony Tarigan, Nur Citra Naadirah Br Uswatun Hasanah Wardaya, Sulistya Wati, Hersa Aulia Wijaya, Saif Harits Wulandari, Alia Yani Achdiani Zakia Azzahro, Umi