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All Journal Jurnal Transportasi Rekayasa Sipil Jurnal Aplikasi Teknik Sipil Borneo Engineering: Jurnal Teknik Sipil Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Jurnal Teknik Sipil dan Arsitektur Jurnal Teknologi Transportasi dan Logistik Jurnal Talenta Sipil Jurnal Civil Engineering Study Inspiration: Jurnal Teknologi Informasi dan Komunikasi STATISTIKA Berkala Forum Studi Transportasi antar Perguruan Tinggi Jurnal Keselamatan Transportasi Jalan Jurnal Penelitian Transportasi Darat
Nurul Fitriani
Politeknik Keselamatan Transportasi Jalan
Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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PENGARUH KONDISI INFRASTRUKTUR LINGKUNGAN JALAN TERHADAP KESELAMATAN LALU LINTAS ANGKUTAN JALAN: SYSTEMATIC REVIEW Fitriani, Nurul; Musyaffa, Naufal Hanif; Faryani P.S, Adinda Syifa; Dewi, Veronika Chintia; Ananda, Muhammad Fikri; Masyhuri, Muhammad Adib; Adifriarti, Suharyani Cahya
Jurnal Teknik Sipil dan Arsitektur Vol 30 No 2 (2025): Jurnal Teknik Sipil dan Arsitektur
Publisher : Fakultas Teknik Universitas Tunas Pembangunan Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jtsa.v30i2.5192

Abstract

Kondisi infrastruktur jalan merupakan elemen krusial dalam menjamin sistem transportasi yang aman, efisien, dan berkelanjutan, terutama di negara berkembang yang masih menghadapi tantangan dalam penyediaan fasilitas jalan yang sesuai dengan standar keselamatan. Studi ini bertujuan untuk mengkaji secara sistematis kontribusi berbagai komponen infrastruktur jalan terhadap keselamatan lalu lintas, mencakup geometri jalan, kondisi permukaan perkerasan, kelengkapan marka dan rambu, serta pencahayaan jalan. Metode yang digunakan adalah Systematic Literature Review (SLR) dengan mengacu pada pendekatan PRISMA, melalui analisis terhadap sepuluh artikel ilmiah terbitan tahun 2015 hingga 2025. Hasil kajian menunjukkan bahwa geometri jalan dan pencahayaan merupakan faktor dominan yang memengaruhi tingkat risiko kecelakaan, diikuti oleh kualitas perkerasan, kejelasan marka, dan keterbacaan rambu lalu lintas. Ketidaksesuaian atau kerusakan pada elemen-elemen tersebut dapat menyebabkan kebingungan, keterlambatan respons, dan pengambilan keputusan yang salah oleh pengemudi, terutama pada lokasi rawan kecelakaan. Selain itu, persepsi dan pemahaman pengguna jalan terhadap fungsi dan keberadaan infrastruktur juga menjadi faktor penting dalam efektivitas keselamatan. Oleh karena itu, peningkatan keselamatan lalu lintas harus dilakukan secara terpadu melalui perencanaan yang berbasis standar teknis dan keselamatan, pemeliharaan infrastruktur yang berkelanjutan, edukasi kepada pengguna jalan, serta penerapan prinsip forgiving road dan self-explaining road sebagai pendekatan strategis berbasis bukti dalam menurunkan angka kecelakaan secara berkelanjutan.
Evaluasi Kinerja Pelayanan Terminal Tipe C Belik di Kabupaten Pemalang sebagai Upaya Peningkatan Layanan Transportasi Publik Difanda Arjun Navia; Destria Rahmita; Nurul Fitriani; Setia Hadi Pramudi
Jurnal Civil Engineering Study Vol. 5 No. 02 (2025): Jurnal Civil Engineering Study
Publisher : Civil Engineering of Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/ces.v5i02.1468

Abstract

This research aims to evaluate the performance of Type C Terminal Belik in Pemalang Regency and to formulate improvement strategies. The methods used include user surveys, field observations, and interviews, complemented by an analysis of the Customer Satisfaction Index (CSI) and SWOT. The survey results from 100 respondents indicate that the majority of users are productive-age males working in the informal and private sectors. The CSI value of 59.25% indicates that users' satisfaction is in the 'fairly satisfied' category. The inventory of services shows that although most basic facilities such as waiting rooms, parking areas, and breastfeeding rooms are available, there are still shortcomings in safety, cleanliness, as well as information and complaint media. SWOT analysis produces improvement strategies that include optimizing infrastructure, enhancing human resource capacity, utilizing information technology, and cross-sector partnerships. This research shows that improving the overall and sustainable quality of terminal services is essential to realize terminals as safe, comfortable, and efficient public transportation hubs. Recommendations are provided so that terminal managers can use the results of this evaluation as a basis for service improvement in accordance with the standards set by the government.
Analisis Tingkat Kepuasan Penumpang Terhadap Pelayanan Trans Banyumas Koridor I Hikmah, Ida Syifaul
Jurnal Aplikasi Teknik Sipil Vol 23, No 4 (2025)
Publisher : Departemen Teknik Infrastruktur Sipil Institut Teknologi Sepuluh Nopember Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j2579-891X.v23i4.21009

Abstract

Kabupaten Banyumas meluncurkan Trans Banyumas untuk menciptakan sistem transportasi umum dengan layanan berkualitas. Menurut data dari PT. Banyumas Raya Transportasi, jumlah penumpang di Koridor I lebih sedikit dibandingkan koridor lainnya. Penelitian ini dimaksudkan dengan tujuan untuk mengevaluasi terhadap pelayanan Trans Banyumas Koridor I berdasarkan persepsi penumpang. Metode menggunakan Importance Performance Analysis (IPA) dan Customer Satisfaction Indeks (CSI). Hasil penelitian metode IPA menunjukkan tingkat kesesuaian sebesar 95,71% yang dikategorikan sebagai puas, sedangkan nilai kepuasan CSI sebesar 79,94% dan dikategorikan sebagai puas. Hasil penilaian didapatkan 5 indikator yang diperlukan perbaikan dan penanganan meliputi, keahlian dan keterampilan pengemudi bus (X5), pegangan tangan yang ada di dalam bus (Hand Grip) (X6), kapasitas penumpang bus (X11), kemudahan untuk mencapai halte (X13), dan kursi prioritas (X15).
Kepuasan Pengguna dan Tantangan Pelayanan Angkutan Umum Perkotaan di Indonesia Nurul Fitriani; Dani F. Brilianti; Reza Yoga Anindita; Pipit Rusmandani; Destria Rachmita
Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Vol. 13 No. 1 (2026): JURNAL KESELAMATAN TRANSPORTASI JALAN (INDONESIAN JOURNAL OF ROAD SAFETY)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46447/ktj.v13i1.776

Abstract

The quality of public transport services in Tegal City from an operational perspective is still considered sub-optimal, as reflected in the low levels of comfort, punctuality, and a load factor of only around 13%. This study aims to analyze user characteristics, measure the level of satisfaction with public transport services, and formulate strategies for service improvement based on field data. A quantitative approach was employed through a survey of public transport users, using SERVQUAL analysis and the Customer Satisfaction Index (CSI). Assessment of 19 indicators shows that all service aspects are considered very important (average MIS 4.32), while satisfaction levels fall within the satisfied–fairly satisfied category (average MSS 3.65) with a CSI value of around 73%, indicating a remaining gap between expectations and reality. The main weaknesses lie in the availability of safety facilities (X4), waiting time (X6), service equality for vulnerable groups (X16), the roadworthiness of vehicles (X1), and driver attitude (X19). Therefore, service improvements need to focus on providing safety facilities and conducting regular inspections, reducing waiting times through more reliable scheduling and headways, developing inclusive services for the elderly, persons with disabilities, children, and pregnant women, undertaking fleet renewal and maintenance, as well as implementing training and enforcing a code of ethics to improve driver attitude and professionalism.
Kepuasan Pengguna dan Tantangan Pelayanan Angkutan Umum Perkotaan di Indonesia Nurul Fitriani; Dani F. Brilianti; Reza Yoga Anindita; Pipit Rusmandani; Destria Rachmita
Jurnal Keselamatan Transportasi Jalan (Indonesian Journal of Road Safety) Vol. 13 No. 1 (2026): JURNAL KESELAMATAN TRANSPORTASI JALAN (INDONESIAN JOURNAL OF ROAD SAFETY)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (P3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46447/ktj.v13i1.776

Abstract

The quality of public transport services in Tegal City from an operational perspective is still considered sub-optimal, as reflected in the low levels of comfort, punctuality, and a load factor of only around 13%. This study aims to analyze user characteristics, measure the level of satisfaction with public transport services, and formulate strategies for service improvement based on field data. A quantitative approach was employed through a survey of public transport users, using SERVQUAL analysis and the Customer Satisfaction Index (CSI). Assessment of 19 indicators shows that all service aspects are considered very important (average MIS 4.32), while satisfaction levels fall within the satisfied–fairly satisfied category (average MSS 3.65) with a CSI value of around 73%, indicating a remaining gap between expectations and reality. The main weaknesses lie in the availability of safety facilities (X4), waiting time (X6), service equality for vulnerable groups (X16), the roadworthiness of vehicles (X1), and driver attitude (X19). Therefore, service improvements need to focus on providing safety facilities and conducting regular inspections, reducing waiting times through more reliable scheduling and headways, developing inclusive services for the elderly, persons with disabilities, children, and pregnant women, undertaking fleet renewal and maintenance, as well as implementing training and enforcing a code of ethics to improve driver attitude and professionalism.
Co-Authors Adifriarti, Suharyani Cahya Aditya Prima F Ahmad, Rahmat Alfino Pramuji Akbar Ananda, Muhammad Fikri Andika, Fajar An Nashr Anindita, Reza Yoga Astiti Astiti Bambang Istiyanto Budi Mardikawati Dani F. Brilianti Destria Rachmita Destria Rahmita Dewi, Veronika Chintia Difanda Arjun Navia Dwi Wahyu Hidayat Edi Purwanto Ema Pratami Rosyada Faryani P.S, Adinda Syifa Hadi, Suprapto Joko Siswanto Masyhuri, Muhammad Adib Moh. Adam Asshofi Mohamad Yoga S Mokhammad Rifqi Tsani Muhammad Iman Nur Hakim Musyaffa, Naufal Hanif Nabila, Em Faiqsa David Ni Luh Darmayanti Pamungkas, Aji Trio PARLUKI, ALSHA DEWI Pipit Rusmandani, Pipit PUTRO, HANENDYO Putu Diva Ariesthana Sadri Reza Yoga Anindita Riandy Sholeh Setiawan Riandy Sholeh Setiawan Riza Phahlevi Marwanto Setia Hadi Pramudi Shafa Nadhifah M Siti Shofiah Suraharta, I Made Syaban, Alfath Satria Negara Wahyuseptiono, Muhamad Wibowo, Nanang Ary