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All Journal Nuansa Informatika Telematika JEJARING Cloud Information Sistemasi: Jurnal Sistem Informasi RABIT: Jurnal Teknologi dan Sistem Informasi Univrab Empowerment : Jurnal Pengabdian Masyarakat JITK (Jurnal Ilmu Pengetahuan dan Komputer) JURNAL REKAYASA TEKNOLOGI INFORMASI Jurnal Teknologi Sistem Informasi dan Aplikasi Indonesian Journal Of Business And Economics Journal of Applied Data Sciences Insearch: Information System Research Journal International Journal Administration, Business & Organization Journal of Innovation and Sustainable Empowerment Buffer Informatika Himpunan: Jurnal Ilmiah Mahasiswa Pendidikan Matematika
Fahmi Yusuf
Universitas Kuningan
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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A Mixed-Methods Design for Analyzing Telemedicine Adoption: An Information Systems Approach Integrating TAM–ISS, Digital Literacy, and Usability Fahmi Yusuf; Yulyanto Yulyanto; Rio Priantama
Journal of Applied Data Sciences Vol 7, No 1: January 2026
Publisher : Bright Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/jads.v7i1.1084

Abstract

This research employs a mixed-methods design to analyze telemedicine adoption in rural Indonesia by integrating the Technology Acceptance Model (TAM) and the Information System Success Model (ISS), extended with digital literacy and usability. A quantitative survey of 314 respondents was complemented by in-depth interviews with 50 participants and demographic analysis using chi-square and logistic regression. The quantitative findings reveal that the primary adoption construct is Usability → Perceived Ease of Use (PEOU) → Perceived Usefulness (PU) → Intention to Use (ITU) → Net Benefit (NB). Perceived usefulness emerged as the strongest predictor of both satisfaction and intention. Information Quality significantly influenced satisfaction, whereas System Quality did not, indicating that clear medical information outweighs technical system performance in shaping satisfaction. Similarly, usability directly did not affect PU but indirectly through PEOU, and digital literacy influenced PU but not PEOU. Demographic analysis confirmed that occupation was significant—students and healthcare workers acted as early adopters—while age and prior training were not, suggesting that adoption transcends generational boundaries due to the widespread penetration of the JKN Mobile platform. Qualitative insights enriched these findings by highlighting key barriers and enablers such as inconsistent interfaces, infrastructure limitations, privacy concerns, community-based socialization, and expectations for adaptive features like AI diagnostics and pharmacy integration. Overall, the research confirms that telemedicine adoption in rural Indonesia is shaped by the synergy of usability, digital literacy, information quality, and social context rather than by training or demographic variables alone.
Co-Authors Aah Sumiah Aah Sumiah Aang Subiyakto Acep Triana Afifah, Silmi Nur Agus Wahyudin Aji Permana Akmal Sumirat amnah amnah Anto Lospiyanto Dadan Nugraha Dede Husen Dede Irawan dede Irawan dian lesmana Didin Lukmanudin Elis Khaerunisa Elsa Syakira Erik Kurniadi Erlan Darmawan Fitra Nugraha Hamidah, Lisda Hegar Paningkat Bagja Herawati, Resma Mega Herma Wiharno Heru Budianto Irsyad Ibadurrahman Iwan Lesmana Iwan Lesmana Jerry Dounald Rahajaan Mauldya, Sabrina Naufal Hidayat Nita Mirantika Nita Mirantika Nita, Gita Sri Nurfatimah, Siti Nuke Nurhasanah, Aiena Panji Novantara Rahman, Titik Khawa Abdul Rahmat Tullah Reza Nabili Akbar Rio Priantama Septian Prasetyo, Septian Setiaji, Ardi Sidik, Muhamad Akhirul Sri Rahayu Syaipul Ramdhan Syamfithriani, Tri Septiar Trisudarmo, Ragel Yeye Fajriani Yulyanto Yulyanto Yuniarti