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Leni Fitriani, Leni
Sekolah Tinggi Teknologi Garut
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Journal : Journal of Humanities and Social Studies

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Analysis of Organizational Performance Measurement Using a Balanced Scorecard Approach at the Garut Regency P2KBP3A Service Kurniawati, Rina; Awaliyah, Pipit; Ramdhani, Abdullah; Hadiyanto, Nahdi; Fitriani, Leni
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12543

Abstract

Performance measurement is an evaluation of the implementation of activities to achieve the expected goals by assessing both financial and non-financial performance. The public perception of the programs carried out by the Garut Regency P2KBP3A Service still reflects stereotypes and outdated mindsets, which impact the failure to meet the expected program performance targets. This research aims to analyze how performance measurement is conducted at the Garut Regency P2KBP3A Service using the Balanced Scorecard model through four perspectives. The research applies a mixed-methods approach, combining qualitative methods using interactive data analysis and quantitative methods using descriptive analysis. Data collection was conducted through interviews, questionnaire distribution, and document analysis. The study results show that performance measurement at the Garut Regency P2KBP3A Service, viewed through the Balanced Scorecard model using four perspectives, is considered good. This indicates that the Garut Regency P2KBP3A Service has carried out programs according to its duties and responsibilities. However, some programs still fail to meet the targeted performance objectives.  
Co-Authors Abdullah Ramdhani Ade Sutedi, Ade Agung Wicaksono Al Haq, R. Mujahid Alim, Ikbal Nur Anwar, Deviliana Nabila Asri Mulyani Asyah, Cha Cha Nisya Awaliyah, Pipit Azizah, Siti Hapsah Dede Kurniadi Dewi Tresnawati Dianto, Fajar Eri Dimitri Mahayana Dini Destiani Dini Destiani Siti Fatimah Ditama, Gisa Silvia Eri Satria Erwin Gunadhi Fajri, Mufti Al Fajrianti, Qonita Aini Fauzi, Bayu Muhammad Fitri Nuraeni Hakim, Prayoga Hamdi, Wildan Hidayatul Hanif, Ivan Muhammad Hidayat, Rohman Hidayat, Tedi Huswatun Hasanah Ibrahim, Rizki Indah Tri Wahyuni, Indah Tri Indri Tri Julianto Iqbal, Abdurohman Irawan, Muhammad Randy Jubaedah, Dede Kamal, Muhammad Abyan Latifah, Ayu Muhammad Rikza Nashrulloh Muhtadillah, Hasbi N, Novita Fitri Nahdi Hadiyanto, Nahdi nanang nanang Nasrullah, Muhammad Rikza Nasrulloh, Muhammad Rikza Nofiyanti, Bela Nugraha, Muhammad Dimas Maulana Nurhidayanti, Shopi Rajab, Ilham Syahidatul Ridwan Setiawan Rifaldi, Muhammad Rina Kurniawati Rinda Cahyana Rostilawati, Detila Salsa, Cinta Tasya Setiawan, Asep Trisna Setyo, Moch. Tegar Sheilawati, Sheila Nur SN, Asni Cahya SRI RAHAYU Sukriyansah, Muhammad Bagja Surur, Yoga Muhammad Taufik, Fauzi Akhmad Wafa, Adhima Rasyadani Yoga Handoko Agustin Yosep Septiana Yudi Setiawan Yusuf , Alifa Witri Alfahira