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All Journal Jurnal Farmasi dan Sains Indonesia (JFSI) Nusantara Hasana Journal Prosiding University Research Colloquium KOLONI CERATA Journal of Innovative and Creativity IJF (Indonesia Jurnal Farmasi) Jurnal Abdimas Indonesia
Ria Etikasari
Universitas Muhammadiyah Kudus
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ANALISIS KESESUAIAN PELAYANAN FARMASI KLINIK BERDASARKAN PERMENKES NO. 73 TAHUN 2016 DI APOTEK KABUPATEN JEPARA Nova Oktaviana; Ria Etikasari; Ahmad Suriyadi Muslim
Nusantara Hasana Journal Vol. 5 No. 8 (2026): Nusantara Hasana Journal, January 2026
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v5i8.1856

Abstract

Clinical pharmacy services in pharmacies play a very important role in ensuring the safe, rational, and effective use of medicines. The provisions regarding clinical pharmacy services are regulated in the Ministry of Health Regulation No. 73 of 2016 concerning Standards of Pharmacy Services in Pharmacies. This study aims to analyze the compliance of pharmacies in Jepara Regency with the implementation of clinical services based on the Ministry of Health Regulation No. 73 of 2016 and to assess the extent to which the seven aspects of clinical pharmacy services—prescription assessment and services, dispensing, drug information services, patient counseling, home pharmacy care, drug therapy monitoring, and adverse drug reaction monitoring—have been carried out according to the standard. The research method used was a descriptive and evaluative quantitative approach, with data collected through questionnaires distributed to the pharmacists in charge of the pharmacies. The analysis was conducted using descriptive statistics to determine the level of compliance with pharmacy service standards. Based on the results, most pharmacies in Jepara Regency have implemented the seven aspects of clinical pharmacy services in accordance with the standards, as indicated by the high percentage of compliance in prescription assessment, dispensing, drug information services, and counseling, with several indicators reaching 100%. Home pharmacy care has been implemented by 51 pharmacies with a high level of compliance, while drug therapy monitoring and adverse drug reaction monitoring still show several indicators that have not been fully carried out by all pharmacies. Overall, the level of compliance of clinical pharmacy services in Jepara Regency falls into the good category and demonstrates that most pharmacies have met the standards set by the Ministry of Health Regulation No. 73 of 2016.
Hubungan Kualitas Pelayanan Kefarmasian Terhadap Kepuasan Pasien Di Instalasi Farmasi Rawat Jalan Sebagai Upaya Peningkatan Mutu Kualitas Pelayanan Kefarmasian Novita Dwi Setyaningrum; Ria Etikasari; Ahmad Suriyadi Muslim
KOLONI Vol. 5 No. 2 (2026): JUNI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/koloni.v5i2.868

Abstract

Pelayanan kefarmasian merupakan salah satu komponen penting dalam sistem pelayanan kesehatan yang berperan dalam menjamin penggunaan obat yang aman, efektif, dan rasional, serta kepuasan pasien menjadi indikator utama dalam menilai kualitas pelayanan yang diberikan. Penelitian ini bertujuan untuk mengetahui hubungan antara kualitas pelayanan kefarmasian dengan tingkat kepuasan pasien di Instalasi Farmasi Rawat Jalan RSU Sebening Kasih Pati. Metode penelitian menggunakan pendekatan kuantitatif dengan desain cross-sectional. Populasi dalam penelitian ini adalah pasien rawat jalan di RSU Sebening Kasih Pati, dengan sampel sebanyak 200 responden yang dipilih secara purposive sampling. Kriteria inklusi meliputi pasien yang menerima pelayanan kefarmasian, berusia ≥18 tahun, dan bersedia menjadi responden, sedangkan kriteria eksklusi adalah pasien yang tidak bersedia atau tidak menyelesaikan kuesioner. Instrumen penelitian menggunakan dua kuesioner, yaitu kuesioner kualitas pelayanan kefarmasian berbasis SERVQUAL dan kuesioner kepuasan pasien dengan skala likert. Analisis data menggunakan uji Rank Spearman. Hasil penelitian menunjukkan mayoritas responden berusia 18–35 tahun (42,5%), berjenis kelamin perempuan (56,5%), berpendidikan SMA (54,0%), bekerja di sektor swasta (39,5%), dan memiliki intensitas kunjungan >5 kali (86,0%). Kualitas pelayanan kefarmasian dan kepuasan pasien berada pada kategori sangat puas dengan nilai rata-rata 4,4. Hasil uji menunjukkan nilai r = 0,731 dengan p < 0,05, yang berarti terdapat hubungan yang kuat dan signifikan antara kualitas pelayanan kefarmasian dengan kepuasan pasien.
Optimalisasi Waktu Tunggu dan Alur Pelayanan Obat Rawat Jalan di RSI Nu Demak dengan Pendekatan Lean Hospital Annisa Nila Agustin Agustin; Ria Etikasari; Ahmad Suriyadi Muslim
KOLONI Vol. 5 No. 2 (2026): JUNI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/koloni.v5i2.930

Abstract

The development of the hospital sector demands fast, efficient, and high-quality healthcare services, including pharmaceutical services. Waiting time for medication is an important indicator in assessing the quality of outpatient pharmacy services. This study aims to analyze waiting time for medication services, identify waste based on the Lean Hospital concept, and evaluate service flows to improve pharmacy service efficiency. This study used an observational method with a quantitative descriptive approach and was conducted in January 2026. The study sample consisted of 100 outpatient prescriptions determined using the Slovin formula and 23 pharmacists selected using a total sampling technique. Data collection was carried out through direct observation, questionnaires as primary data, and secondary data from the hospital information system (Hosmis). Data analysis was conducted using univariate and descriptive methods. The results showed that outpatient drug services were dominated by non-compounded prescriptions. Waiting times for both non-compounded and compounded prescriptions were still within the standard limits set by Regulation of the Minister of Health of the Republic of Indonesia Number 30 of 2022 concerning National Indicators of Health Service Quality. The implementation of Lean Hospital showed that most aspects, such as motion, inventory, and service flow, were running well. However, waste was still found in transportation, waiting, and overprocessing. The medication service flow was considered clear, structured, and supported service efficiency. The conclusion of this study is that the implementation of Lean Hospital in the outpatient pharmacy installation has been running quite well but not optimally. Improvements are needed, especially in reducing waste and improving coordination between staff to improve service efficiency and optimize the quality of pharmaceutical services.
Co-Authors Ahmad Suriyadi Muslim Aji Tetuko Amalia Khoirunnisa Annisa Nila Agustin Agustin Chika Khansa Tsabita Puteri Dian Rosita Endang Setyowati Fitri Nur Andjarwati Galih Kurniawan Hasriyani Intan A. Rosnarita Intansari Setyaningrum Julia Megawati Djamal Leily Hardianti Rosiana Meliana Erianti Nadhifah, Tuti Naim Matul Khoiriyah Nova Oktaviana Novita Dwi Setyaningrum Novita Krisgiantara Nuzulatul Wahyu Mustika Ningrum Oni Yulianta Wilisa Riana Putri Rahmawati Rika Murharyanti Risnawati, Heni Sherly Nur Ekawati Ulviani Yulia Husna Yayuk Mundriyastutik