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All Journal OPSI JPM17: Jurnal Pengabdian Masyarakat Heuristic JHP17 (Jurnal Hasil Penelitian) Jurnal Sistem dan Manajemen Industri Jurnal Serambi Engineering Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Surya Teknika JISO : Journal of Industrial and Systems Optimization Journal La Multiapp Industrika : Jurnal Ilmiah Teknik Industri Journal of Industrial View Jurnal Bisnis Mahasiswa Jurnal Abdikarya : Jurnal Karya Pengabdian Dosen dan Mahasiswa JUSTI (Jurnal Sistem dan Teknik Industri) Jurnal Teknik Mesin, Industri, Elektro dan Informatika Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Jurnal Ilmiah Dan Karya Mahasiswa Enrichment: Journal of Multidisciplinary Research and Development Integrasi : Jurnal Ilmiah Teknik Industri Asian Journal of Social and Humanities Journal Serambi Engineering (JSE) Spektrum Industri
Erni Puspanantasari Putri, Erni Puspanantasari
Universitas 17 Agustus 1945 Surabaya
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Perancangan UI/UX Aplikasi Pemesanan Guna Mengurangi Antrian Pelanggan di Coffe Shop AMPM Reborn dengan Metode Design Thinking Maanary, Michellino Apriliandio; Putri, Erni Puspanantasari; Hermawati, Fajar Astuti
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 1 (2026): January
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i1.52444

Abstract

AMPM Reborn, a coffee shop in Sidoarjo, faces recurring long queues during weekends, especially on Saturdays between 19:00–23:00. Customer waiting times reach 20–30 minutes, with queues extending up to 24 people, leading to reduced customer comfort and decreased service efficiency. This study aims to design a UI/UX website-based ordering system as a digital solution to streamline the ordering process and reduce physical queues. The research adopts the Design Thinking approach through the stages of empathize, define, ideate, prototype, and test, ensuring that the developed design aligns with user needs. A prototype was created using Figma and evaluated through usability testing to assess its effectiveness and ease of use. The results present an intuitive and efficient interface design that is expected to minimize waiting times and enhance overall customer satisfaction at AMPM Reborn.
Co-Authors Abdul Halik Abid, Ahmad Rois Adonis Kurniawan Aduldaecha, Sukon Afrigh Fajar Rosyidiin Ahmad Syifa’ul Qulub Alfan, Alfan Ridho Anam, Syahrul Akbariqur Arizqi, Moh Romadhon Armadani, Moh Andrey Rifki Aulia, Dian Rahma Ayun Maduwinarti Dea Ayu Maharani Andris Dea Nabilah Idraki Dwiki Prawita Elsa Budi Ardhania Fahmi, Izudien Fajar Astuti Hermawati Farah Zahila Firmansyah, Mochamad Jordan Dwi Gustarico, Akbar Hadisaputra, Sasongko Adji Hanie Teki Tjendani, Hanie Teki Hanie, Teki Tjendani I Nyoman Lokajay, I Nyoman Istantyo Yuwono, Istantyo Jaka Purnama Kerans, Sisilia S Lelo Maanary, Michellino Apriliandio Maharani, Olivia Eka Muhammad Naufal Ramadani Muhammad, Setia Budhi Nasrullah, Muhammad Iqbal Nurwidiah Sulistyo Nugroho Parinov, Ivan A. Plando, Almaceley S. Prasetyo, Andiko Pratama, Novi Ariyan Puji Slamet Puteri, Agatha Hannabel Avnanta Putra, Avan Dwi Syah Putra, Bonifacius Raditya Sri Pramana Ridho Yanuar RR. Ella Evrita Hestiandari Sajiyo Sajiyo, Sajiyo Saleh, Abdurrahman Sari, Kharisma Putri Nugita Sri Andayani Su pardi, Su Vincent Oktavianus Pranata Wafiyatul Hidayah Wongloucha, Chuleeporn Zakaria, Muhammad Iclasul