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All Journal Jurnal Manajerial Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Inovasi Penelitian Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Jurnal Cakrawala Ilmiah Kalianda Halok Gagas E-Amal: Jurnal Pengabdian Kepada Masyarakat At-Thariqah Jurnal Ekonomi
Rokhimah Rokhimah
Institut Agama Islam Negeri Sorong
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah Pada Bank Syariah Indonesia (BSI) Kantor Cabang Sorong Muh Noval Justika; Rokhimah
At-Thariqah: Jurnal Ekonomi Vol. 5 No. 2 (2025): At-Thariqah: Jurnal Ekonomi
Publisher : Prodi Ekonomi Syariah IAIN Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47945/at-thariqah.v5i2.2345

Abstract

This study aims to determine the effect of service quality on customer satisfaction at Bank Syariah Indonesia (BSI) Sorong Branch Office. The method used was quantitative, involving 100 respondents determined using the Lemeshow formula. Data were collected through questionnaires and analyzed using simple linear regression to test the proposed hypotheses, using SPSS version 25. The results showed a significant effect between service quality and customer satisfaction, with a calculated t-value of 11.287 > t-table 1.984, and a significant value of 0.000 < 0.05. This indicates that the better the service quality provided, the higher the level of customer satisfaction. The conclusion of this study is that service quality has a positive impact on customer satisfaction. Therefore, it is recommended that Bank Syariah Indonesia Sorong Branch Office continue to improve and maintain its service quality to create customer satisfaction. This research is expected to serve as a reference for the company in maintaining and improving the quality of its services to attract new customers and retain existing ones.
Transformasi Ekonomi Desa Melalui Koperasi Merah Putih: Kajian Persepsi Masyarakat di Youtube Suyitno Suyitno; Rokhimah Rokhimah; Erna Nur Faizah
Jurnal Manajerial Vol. 12 No. 03 (2025): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v12i03.9994

Abstract

Background – The Koperasi Merah Putih Program aims to strengthen the people's economy in villages by empowering the community through cooperatives that can create jobs, improve welfare, and reduce dependence on large markets. However, the major challenge faced is the often lack of transparency in the management of cooperatives, as well as the potential misuse of funds that can undermine the program's objectives. This research aims to explore the public's perception of the Koperasi Merah Putih as an instrument of economic empowerment at the village level, as well as assess the challenges faced by cooperatives in achieving their goals. Aim – This study aims to: (1) analyze public perceptions of the role of the Koperasi Merah Putih in strengthening the people's economy, (2) identify challenges in cooperative management, including transparency issues and potential corruption, (3) explore the role of cooperatives in the empowerment of women and marginalized groups, and (4) provide recommendations to improve the effectiveness of cooperatives in the economic empowerment of rural communities. Design / methodology / approach – This study uses a qualitative approach with content analysis. The data was obtained from comments on the YouTube platform related to the Koperasi Merah Putih. The comments were selected based on their relevance to the themes of economic empowerment, cooperative management challenges, and transparency. Thematic analysis techniques are used to identify key themes from the collected data. Findings – The findings show that despite many positive expectations for cooperatives, the public is concerned about the potential misuse of funds and non-transparent management. Cooperatives are also expected to be a means of empowering women and marginalized groups, but there are still challenges related to the inadequate capacity of cooperative administrators. Conclusion – The Koperasi Merah Putih has great potential in strengthening the people's economy, but it requires transparent management and training for administrators to ensure its success. Efficient and accountable management will encourage active participation from the community, increase member trust, and ensure that the cooperative's goals can be achieved in a sustainable manner. Research implication – This study suggests the need for a more stringent monitoring system and ongoing training for cooperative managers to increase the effectiveness of these programs. Independent supervision and structured training will ensure transparent, accountable, and supportive management of the cooperative in facing operational challenges and improving managerial skills consistently and professionally.  Limitations – The study was limited to secondary data from YouTube comments, which may not be representative of the views of the entire rural community. Further research with primary data collection methods is needed to dig into a more comprehensive perspective.
Co-Authors Agilistya Rahayu Ana Sriekaningsih Andi Hasrun Ayu Lestari Digor Mufti Dwi Iin Kahinah Erna Nur Faizah Irlenia Febryanty Irawan Karfin Karfin, Karfin Loso Judijanto Muh Noval Justika Nahda Inayah Nia Sulistiya Nur Hidaya Nurul Hidayah Sofia, Susetyowati Suharmoko, Suharmoko Suyitno Suyitno Swadia Gandhi Mahardika Syahrul Syahrul Tiara Mega Utami Us Us Surya Nopendi Vita Briliana Yusniar Yusuf Ibrahim