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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Tourism & Hospitality Essentials Journal JOIV : International Journal on Informatics Visualization Asia-Pacific Management and Business Application JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Syntax Literate: Jurnal Ilmiah Indonesia JMM (Jurnal Masyarakat Mandiri) Martabe : Jurnal Pengabdian Kepada Masyarakat Tourism Scientific Journal INTERACTION: Jurnal Pendidikan Bahasa IJAIT (International Journal of Applied Information Technology) Community Development Journal: Jurnal Pengabdian Masyarakat Akrab Juara : Jurnal Ilmu-ilmu Sosial Charity : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Indonesia International Journal of Community Service Media Bina Ilmiah eProceedings of Applied Science Jurnal Indonesia Sosial Teknologi BINA CIPTA Journal of Business on Hospitality and Tourism Barista : Jurnal Kajian Bahasa dan Pariwisata Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Journal of Tourism, Hospitality and Travel Management (JTHTM) Jurnal Ilmiah Pariwisata
Vany Octaviany
Telkom University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Syntax Literate: Jurnal Ilmiah Indonesia

 1 
Kualitas Hard Skill Mahasiswa Trainee: Departemen Front Office pada Hotel Bintang Empat di Kota Bandung Retha Syahvina Zahra; Vany Octaviany
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v8i8.13444

Abstract

Most of the Human Resources in the Hospitality Industry, particularly in the Front Office department, have limitations in terms of knowledge, competence, and technical skills in their work. This requires efforts to enhance their understanding of these aspects in their work, in order to improve the quality of the services provided and ensure the smooth operation of the hotel. The aim of this research is to determine the quality of hard skills of student trainees in the Front Office department at a four-star hotel in the city of Bandung and the efforts to enhance these skills. The method used is qualitative ethnography, involving observation, documentation, and interviews with the Front Office Manager (FOM), supervisors, and student trainees at the four-star hotels. The research locations include Four Points by Sheraton, The Jayakarta Hotel Bandung, and Grand Tjokro Hotel. Based on the analysis results, it was found that hard skills are formed through interactions between technical abilities, knowledge, and technological proficiency. Overall, this study found that student trainees have good knowledge, technical skills, and technological abilities in their work. Efforts to enhance the hard skills of student trainees in the Front Office department include providing training to improve additional skills such as time management, interpersonal communication, and problem-solving.
Keterampilan Mahasiswa Trainee Departemen Front Office pada Hotel Bintang Empat di Kota Bandung Rismawati Hidayah; Vany Octaviany
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v8i8.13445

Abstract

The Front Office Department is often avoided by trainee students during the implementation of their On The Job Training due to a lack of confidence in their skills or soft skills. This research aims to determine the quality of soft skills possessed by trainee students in the Front Office Department of four-star hotels in Bandung City and efforts to enhance them. The research method used is qualitative ethnography, involving observations and interviews with the Front Office Manager, Front Office Supervisor, and Trainee Students in three four-star hotels in Bandung: Hotel Grand Tjokro Bandung, Hotel Four Points by Sheraton Bandung, and Hotel The Jayakarta Bandung. The research findings indicate that Trainee Students possess quality soft skills as well as an understanding of soft skill components such as work ethic, politeness, teamwork, discipline, and adaptation to norms, all of which contribute to shaping individuals of high quality that can be implemented in a work environment. Effrorts to enhance the skils of trainee students can be carried out through organizing training on ethics and communication, providing positive role models, and implementing a reward system.
Peningkatan Produktivitas Kerja Melalui Rotasi Jabatan Studi Kasus: The Jayakarta Suite Hotel and Resort Bandung Thia Kharin Fauziah Sunarya; Vany Octaviany
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v8i8.13450

Abstract

The productivity of employees at The Jayakarta Suite Hotel & Resort Bandung has experienced a decline, necessitating a job rotation to enhance work productivity. This study aims to explore work productivity and job rotation, as well as the role of job rotation in improving work productivity at The Jayakarta Suite Hotel & Resort Bandung, particularly in the F&B Service department. This research employs a qualitative ethnographic approach. Data collection techniques involve interviews, observations, and documentation of HRD, F&B managers/supervisors, and F&B employees at The Jayakarta Suite Hotel & Resort Bandung. The findings of this research indicate that job rotation has positive effects on the company and employee career progression, yet its implementation has not proven effective in boosting work productivity. Older employees, being the majority, feel comfortable in their current positions and show no interest in job rotation. Efforts to enhance work productivity can be accomplished through skills upgrading, job evaluations, and focusing on physical factors.
Co-Authors -, Suryatiningsih Ady Purna Kurniawan Alimansyah, Muhammad Yusuf Iskandar Andar Danova Lastaripar Goeltom Anwar, Widya Azizah Astri Wulandari Baharta, Edwin Budi Ikhsan Cahyaningsih Cahyaningsih Danica Rani Intani Putri Dendi Gusnadi Dewi Budiwati, Sari Dika Dwi Panji Diliana, Daffara Naila Dimas Adianto DINA ANGGRAINI Dina Anggraini Donni Junipriansa Dwiesty Dyah Utami Dwimor, Vanisa Mutmainnah Eko Susanto Elly Suryani Ersy Erviana Ersy Ervina Erviana, Ersy Eva Mardiyana Fanni Husnul Hanifa Gartina Husein, Inne Hasanah Putri Hasyim, Muhamad Ardi Nupi Hetti Hidayati Hilman Fauzi, Hilman I Dewa Gde Satrya Widyaduta Indriyani Handyastuti Inti Aisha Irfan Darmawan Jajang Bintang Kurniasyifa Oktariyana Salsabira Maharani, Annisa Zoe Shinta Majidah Majidah Mega Fitriani Adiwarna Prawira Milza Darmays Mozin Muhammad Asyari Shiddiq Muhammad Asyari Shiddiq, Muhammad Asyari Najwa, Sirun Nasrudin Firmansyah Nida Mufidah Nida Mufidah Nur FitriAnisah Nasution Nurlena Nurlena Nuruddin Nuruddin Nuruddin, Nuruddin Oktafiani, Venia Putra Fajar Alam Putri Fatoni, Salwa Berliana Raharjo, Tito Ramadhan, Muhamad Farhan Ratu Ratna Mulyati Karsiwi Rennyta Yusiana Retha Syahvina Zahra Riadi Darwis Riska Aprilina Rismawati Hidayah Rosmiati, Mia Salim, La Ode Agus Sampurno Wibowo Sandra Sanggramasari Sastha, Farida Yustitia Shiddiq, Muhammad Asyari Sidabutar, Anggun Sri Widaningsih Sugondo Hadiyoso Suryana, Marceilla Thia Kharin Fauziah Sunarya Tobing, Filipi Revaldi Lumban Windriani, Ranita Wulung, Shandra Rama Panji Yanti, Suci Dwi Yunita, Kurnia Sri Zana Zuflia