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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Devotion: Journal of Research and Community Service Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Jurnal Ilmu Multidisplin Barongko : Jurnal Ilmu Kesehatan
Aang Gunawan, Aang
STMT Trisakti
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Transportation

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The Effect of Service Quality and Marketing Mix on Airport Train Customer Loyalty at BNI City Station Mediated by Customer Value Putra, Derry Herlasetyadi; Abidin, Zaenal; Agusinta, Lira; Gunawan, Aang; Fachrial, Peppy
Devotion : Journal of Research and Community Service Vol. 5 No. 7 (2024): Devotion: Journal of Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i7.752

Abstract

This research aims to analyze the mediating role of customer value on the influence of service quality and marketing mix on Soekarno-Hatta International Airport train customer loyalty. This research was carried out from March to May 2021 at BNI City Station. The population in this study were passengers who had used the airport train at BNI City Station. The sample method uses random samples. The data analysis method in this research uses Structural Equation Model Partial Least Square (SEM-PLS) with the help of SmartPLS 3.2.9. The results in this study show that service quality has a positive effect on customer loyalty, service quality has a positive effect on customer value, marketing mix has a positive effect on customer loyalty, marketing mix has a positive effect on customer value, customer value has a positive effect on customer loyalty, service quality has a positive effect on customer loyalty with the mediation of customer value,  the marketing mix has a positive effect on customer loyalty with the mediation of customer value for the Soekarno-Hatta International International Airport train at BNI City Railway Station.
The Analysis of Service Quality and Service Facilities on Public Satisfaction Through Public Trust at the Motor Vehicle Testing Management Unit, Cilincing, 2025 Wijayanto, Wahyu; Marlita, Devi; Nasution, Nursery Alfaridi S; Gunawan, Aang; Abidin, Zaenal
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6479

Abstract

Public service is a government activity within institutions or organizations aimed at meeting societal needs in accordance with regulations. Motor vehicle testing is the inspection of vehicle components, including trailers and semi-trailers, to ensure technical compliance and roadworthiness. According to Law of the Republic of Indonesia Number 25 of 2009 on Public Services, the state must fulfill citizens’ needs while guaranteeing their rights and obligations. Community decisions to reuse services are largely influenced by satisfaction with the services received, making service quality improvement a key element of bureaucratic reform.This study applies a quantitative approach using SEM-PLS. The Partial Least Square method is employed to test theories and identify relationships among latent variables. Findings show that public trust mediates the effect of service quality and facilities on public satisfaction.
Effectiveness and Efficiency of Periodic Motor Vehicle Testing Through the Quality of Public Services on the Satisfaction of Service Users Pribadi, Punkky Januar; Indrawan, Rully; Gunawan, Aang
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5623

Abstract

This study aims to analyze the effectiveness and efficiency of periodic motor vehicle testing through the quality of public services and its impact on user satisfaction at the Cilincing Motor Vehicle Testing Unit (UPPKB). A quantitative survey design was employed, involving 95 service users selected through purposive sampling. Data were collected using a questionnaire measuring service quality (tangibles, reliability, responsiveness, assurance, and empathy), effectiveness, efficiency, and user satisfaction. Multiple linear regression analysis was used to examine the relationships between variables. The findings indicate that public service quality significantly influences user satisfaction, with responsiveness and assurance as the dominant factors. Effectiveness is reflected in the accuracy of testing procedures and results, while efficiency is evident in optimizing time and cost. However, challenges such as long queues and inadequate supporting facilities need improvement. This study recommends enhancing infrastructure, training staff, and implementing digital systems to improve service quality and user satisfaction at UPPKB Cilincing. The study results show that effectiveness and efficiency positively and significantly impact service quality and user satisfaction. Effectiveness, which is reflected in the smoothness, timeliness, and minimal obstacles in the testing process, has been proven to increase satisfaction and service quality. Similarly, efficiency through optimal resource management can accelerate services, reduce waiting times, and strengthen the public's positive perception of the quality of public services
Determining the performance of public sector organizations: An analysis of competence, motivation, career paths, and compensation through job satisfaction Sismiati, Sismiati; Susanto, Primadi Candra; Gunawan, Aang; Fahriza, Basri
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3365

Abstract

Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
Implementasi Pendidikan Pendahuluan Bela Negara (PPBN) Dalam Pembentukan Karakter Mahasiswa Institut Transportasi Dan Logistik Trisakti Wibowo, Markus; Yochanan, E.; Yuliantini, Yuliantini; Olfebri, Olfebri; Gunawan, Aang; Pannyiwi, Rahmat
Barongko: Jurnal Ilmu Kesehatan Vol. 4 No. 2 (2026): Barongko : Jurnal Ilmu Kesehatan (Maret)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/bajik.v4i2.991

Abstract

Preliminary National Defense Education (PPBN) is a national strategic program aimed at developing the character of the younger generation, particularly university students, as agents of change and future national leaders. This study aims to analyze the implementation of PPBN in character development for students at the Trisakti Transportation and Logistics Institute, held at the Indonesian National Armed Forces Peacekeeping Mission Center (PMPP TNI) in Sentul. This study involved 659 students participating in the four-day PPBN program, which took place from January 22–25, 2026. The research method used was descriptive qualitative with an implementation study approach, through direct observation, documentation of activities, and analysis of PPBN learning materials. The results indicate that the implementation of PPBN significantly contributed to student character development, particularly in the aspects of discipline, responsibility, nationalism, leadership, cooperation, and mental resilience. Furthermore, PPBN activities increased students' understanding of the concept of non-military national defense, particularly in the context of the strategic role of the transportation and logistics sector in national resilience. This study concludes that PPBN is effective as a character education instrument in higher education and needs to be continuously integrated into the national education system.
Determining the performance of public sector organizations: An analysis of competence, motivation, career paths, and compensation through job satisfaction Sismiati, Sismiati; Susanto, Primadi Candra; Gunawan, Aang; Fahriza, Basri
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3365

Abstract

Purpose: The purpose of this study is to examine the influence of competence, motivation, career path, competence, and job satisfaction on organizational performance in public sector companies in Indonesia. Methodology: This study employs a descriptive qualitative approach using a comparative literature review method. Data were collected from previous relevant studies obtained through reputable academic databases, including Thomson Reuters, Springer, Taylor & Francis, Scopus, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books to analyze relationships among key variables. Results: The findings indicate that competence, motivation, career path, and compensation each positively influence job satisfaction and organizational performance. Job satisfaction also directly enhances organizational performance. Furthermore, competence, motivation, career path, and compensation indirectly affect organizational performance through the mediating role of job satisfaction. Conclusions: Competence, motivation, career path, and compensation significantly enhance job satisfaction and organizational performance in Indonesia’s public sector. Limitations: This study is limited to Organizational Performance and Job Satisfaction in the public sector in Indonesia. Contribution: This study examines how competence, motivation, career path, compensation, and job satisfaction influence public sector organizational performance.
Planning For Terminal Service Integration and Parking Facility Improvement at Muara Angke Port, North Jakarta Michiels, Alfian; Sihombing, Sarinah; Indrawan, Rully; Gunawan, Aang; Setiawan, Edhie Budi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6725

Abstract

This study aims to analyze the influence of parking inventory and parking utilization on terminal services and facility improvements at Muara Angke Port, North Jakarta. The background of this research is based on the current condition where the terminal is not yet located within the port area, requiring users to walk more than one kilometer and/or use other modes of transportation to reach the terminal. This research adopts a quantitative approach using survey methods through the distribution of questionnaires to respondents consisting of three main groups: regulators (port authorities), operators (terminal and parking managers), and consumers (passengers). The study involved a sample of 240 respondents, in accordance with the recommended number of indicators in statistical analysis as proposed by Hair et al. (2014). Primary data were collected through questionnaires, while secondary data were obtained from literature, scientific journals, and relevant regulations. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of Smart PLS software. The model employed includes the outer model to test validity and reliability, and the inner model to test causal relationships among variables. The findings indicate that both parking inventory and parking utilization have a positive and significant influence on terminal services and facility improvements. These findings suggest that optimizing the parking function can serve as a basis for planning the integration of the terminal into the port area to enhance user comfort and service efficiency.
Development of a Biomass Supply Chain Model for Renewable Energy: Preparing for the Green Economy Gunawan, Aang; Suryobuwono, Abdullah Ade; Sita Aniisah Sholihah
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i2.5834

Abstract

Indonesia faces a significant gap in achieving its New and Renewable Energy (NRE) mix target of 23% by 2025. The biomass co-firing program in existing coal-fired power plants (CFPPs) has emerged as a flagship strategy for PT PLN (Persero) to accelerate this transition. However, the program's success is jeopardized by fundamental challenges within the biomass supply chain. The current supply chain is characterized by a fragmented, point-to-point model that has proven inefficient and gives rise to systemic issues, including high logistics costs, supply uncertainty, and a failure of upstream quality control, exemplified by sawdust moisture content frequently exceeding 45%. This research aims to (1) empirically analyze the weaknesses of the existing supply chain at four major CFPPs in Java, (2) design an optimized supply chain framework using a hub-and-spoke model, and (3) develop a techno-economic model for standardizing transportation tariffs. The research methodology integrates field surveys with quantitative modeling, employing a Vehicle Operating Cost (VOC) approach based on Minister of Transportation Regulation No. 60 of 2019 as the foundation for a cost simulator. The analysis confirms that the current point-to-point model is uneconomical due to extreme travel distances (up to 380 km), low asset utilization (50% load factor), and misaligned incentive structures. The proposed hub-and-spoke model is designed for hubs to function as centers for aggregation, pre-processing (drying, densification), quality control (in accordance with SNI 8675:2018), and buffer stocking. The VOC simulation validates the economic feasibility of this model, demonstrating significant cost savings through economies of scale (use of large-capacity trucks) and route optimization. This study concludes that the adoption of a hub-and-spoke model is a strategic prerequisite for the sustainability of the co-firing program. Policy recommendations include the implementation of a pilot project, the restructuring of procurement contracts based on the VOC model, and government incentives for hub development.
The Analysis of Service Quality and Service Facilities on Public Satisfaction Through Public Trust at the Motor Vehicle Testing Management Unit, Cilincing, 2025 Wijayanto, Wahyu; Marlita, Devi; Nasution, Nursery Alfaridi S; Gunawan, Aang; Abidin, Zaenal
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6479

Abstract

Public service is a government activity within institutions or organizations aimed at meeting societal needs in accordance with regulations. Motor vehicle testing is the inspection of vehicle components, including trailers and semi-trailers, to ensure technical compliance and roadworthiness. According to Law of the Republic of Indonesia Number 25 of 2009 on Public Services, the state must fulfill citizens’ needs while guaranteeing their rights and obligations. Community decisions to reuse services are largely influenced by satisfaction with the services received, making service quality improvement a key element of bureaucratic reform.This study applies a quantitative approach using SEM-PLS. The Partial Least Square method is employed to test theories and identify relationships among latent variables. Findings show that public trust mediates the effect of service quality and facilities on public satisfaction.
Determination of Repurchase Intention for Transjakarta Bus: Analysis of Service Experience, Information Quality, and Service Innovation Gunawan, Aang; Yuliantini, Yuliantini; Olfebri, Olfebri; Fahriza, Basri
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4902

Abstract

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Co-Authors Agusinta, Lira Andri Primadi, Andri Basri Fahriza Cecep Pahrudin, Cecep Devi Marlita, Devi Edhie Budi Setiawan, Edhie Budi Fachrial, Peppy Francis Tantri, Francis Hendro Kuntohadi, Hendro Indrawan, Rully Ismiyati Ismiyati Kadarisman, Muh Markus Wibowo Marthaleina Ruminda Sitorus Meilyna, Jane Michiels, Alfian Muh Kadarsiman, Muh Muh. Kadarisman Nursery Alfaridi S Nasution Olfebri Pannyiwi, Rahmat Pramesti, Elisabeth Dewi Pribadi, Punkky Januar Primadi Candra Susanto Putra, Derry Herlasetyadi Rachman, Ira Sarinah Sarinah Sismiati, Sismiati Sita Aniisah Sholihah Suryobuwono, Abdullah Ade Tohir, Muhammad Wahyu Wijayanto Widodo, Ervin Yochanan, E. Yogatama, Alfath Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin