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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Journal of Social Research Jurnal Locus Penelitian dan Pengabdian Jurnal Manajemen Bisnis Transportasi dan Logistik JURNAL ABDIMAS TRANSPORTASI & LOGISTIK
Marthaleina Ruminda Sitorus
Institut Transportasi Dan Logistik Trisakti
Aerospace Engineering Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Mathematics Social Sciences Transportation Other

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Journal : Jurnal Manajemen Bisnis Transportasi dan Logistik

 1 
Tingkat Kesesuaian Kinerja dan Harapan Pelanggan pada Terminal Peti Kemas Tanjung Priok Marthaleina Ruminda Sitorus; Tedy Herdian; Fransisco Lambert
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 1 (2021): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (520.45 KB) | DOI: 10.54324/j.mbtl.v7i1.642

Abstract

Tanjung Priok Container Terminal is a terminal that serves the loading and unloading process of containers with high service performance standards. Termnal Container customers expect the performance of the services provided by the company to meet their satisfaction or expectations. This study aims to determine the level of conformity between service performance and customer satisfaction or expectations at the container terminal. This study analyzed the data of 67 Container Terminal customers obtained by providing a questionnaire to the customers. The results of the suitability level analysis show that the service performance provided by the container terminal management is satisfied or very satisfied because it has a conformity percentage of 91.93%, besides that the index value of the gap or gap between performance and customer satisfaction / expectations is at -0.28. Where at this value, Container Terminals generally have met customer expectations, but in terms of reliability and assurance, it is still necessary to improve so that it is expected to increase the number and loyalty of Container Terminal customers.
PENGARUH OPERASIONAL KAPAL ANCHOR HANDLING TOWING SUPPLY HARRIER TERHADAP KINERJA OPERASIONAL PHEONWJ Marthaleina Rumindang Sitorus; Kusno Wibowo
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 1 (2014): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2026.509 KB) | DOI: 10.54324/j.mbtl.v1i1.390

Abstract

The object of this research is PT Baruna Raya Logistics in Jakarta. This company operates the ships main service which provides logistic support for offshore exploration, drilling, construction, production, and other activities related to offshore petroleum and mining industries. The company also develops business related to the boats’ crew, anchor handling vessel and supply vessel. This study conducted to know the effect of Anchor Handling Towing Vessel operating Harrier Supply to the performance of PHEONWJ PT Baruna Raya Logistics in Jakarta. The researchers use the linear regression method and look for correlation of the research object. From the data processing can be seen that there is a significant effect on the operation of a ship Anchor Handling Towing Supply PHEONWJ Harrier of performance. The influence of these two variables is significant which can be seen from the results of hypothesis: t-count> t-table or 3.384> 1.701.
FAKTOR – FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN TIKET PESAWAT PADA ONLINE TRAVEL AGENT Purbanuara Parlindungan Sitorus; Yulianti Keke; Marthaleina Ruminda
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 4, No 2 (2018): Januari
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v4i2.837

Abstract

The study aims to investigate factors that affect customers’ decision in buying an aircraft ticket by online travel agent. Due to the technological change, especially the use of internet, aircraft companies developed online system for tickets purchasing method. Passengers are able to buy tickets through online. The data of this study was taken from scheduled domestic airline passengers in Java Island especially in four big cities, such as Jakarta, Bandung, Yogyakarta, and Solo. There were 327 passengers as samples. The study was conducted from June to August 2017. Qualitative approach with T test was used as a method. The result shows that price, easiness, and comfort have positive significant impact toward customers’ trust. Price and easy access have positive impact of customers’ decision while comfort does not give significant impact of customers’ decision in the variable of customers’ decision making.
Analisis Perhitungan Biaya Oprasional Kendaraan (BOK) Bus Transjakrta Koridor VII di Jakarta Abdul Gani Kamaludin; Dian Ardyahiya Ekawati; Marthaleina Marthaleina
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 5, No 1 (2018): September
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v5i1.888

Abstract

PT Eka Sari Lorena Transport and PT Jakarta Mega Trans are the operators managing Transjakarta at corridor VII that serves route Kampung Melayu – Kampung Rambutan. The decision related to transport fares needs careful handling and wise policy because it has to bridge the gap of interest between the passengers and the transportation provider. Therefore, careful estimation and improvement are urgently required in calculating the operational cost of public vehicle as the basis of decision making. This study is conducted to find out the estimation of public vehicle operational cost of PT Eka Sari Lorena Transport, PT Jakarta Mega Trans and the operational cost based on SK Dirjen Nomor 687 year 2002. The calculation method referred to SK Dirjen No 687 year 2002. The result shows that the public vehicle operational cost of PT Eka Sari Lorena is RP 9.373,00/bus-km while PT Jakarta Mega Trans is Rp 13.010,00/bus-km. The estimation of public vehicle operational cost on that particular route is Rp 8.802,64/bus-km. The analysis of those two transportation providers reveals that there is a significant different component influencing the operational cost, that is the component of financing the human resources.
PENYEBAB KETERLAMBATAN KEGIATAN PENGADAAN IMPOR BARANG LOGISTIK HIGH DAMPING RUBBER BEARING MARTHALEINA RS; YAYUK DWI INDRIANI
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 1, No 3 (2015): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v1i3.971

Abstract

PT. Wijaya Karya (Persero) Tbk is a construction company that has 6 subsidiaries and 10 operating departments. In conducting its business, the company is applying sourcing materials locally and internationally. One of them is the procurement of goods imported High Damping Rubber Bearings (HDRB) that serves as the foundation of anti-earthquake building structures and cannot be produced inside the country. Using a causal diagram (fishbone diagram; Dr. Kaoru Ishikawa), it was found that the factors causing delays in goods (HDRB) is due to production machinery, human resources, time, method, and money.
Pengaruh Brand Image dan E-Service Quality Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen Online Travel Agent Tiket.com Indriyati, Indriyati; Sitorus, Marthaleina Ruminda; Tarina, Fransiska
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i1.1192

Abstract

Online travel agents are increasingly in demand in line with the needs of society in the digital era who tend to want everything to be done practically. Purchasing decisions taken by consumers is an important factor in maintaining the existence of the company. This study aims to discuss how brand image and e-service quality influence consumer purchasing decisions through consumer satisfaction as an intervening variable at the online travel agent tiket.com using the Partial Least Square (PLS) research method with a total of 210 respondents. Based on the results of data processing, it can be concluded that brand image has a positive and significant influence on consumer satisfaction. E-service quality has a positive and significant influence on customer satisfaction, the better the quality of online services provided by the company, the higher the level of customer satisfaction and previous consumer transactions have an effect on subsequent consumer purchasing decisions, on the brand image variable, namely ticket reputation ticket.com among the public, in the e-service quality variable, namely the products offered by tiket.com are incomplete when compared to online travel agents.
Increasing the Satisfaction and Loyalty of Lion Parcel’s Customers in Indonesia Angelica, Irene; Astria, Nathania; Sitorus, Marthaleina Ruminda; Ghafar, Abdul
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 2 (2023): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i2.1779

Abstract

This study aims to examine the effect of brand image, social media and price perceptions on customer satisfaction and loyalty at Lion Parcel in Indonesia. This sample is 179 respondents who use Lion Parcel expedition services. Data analysis using Structural Equation Modeling-Partial Least Square (SEM-PLS 4.0). The result of this study show that brand image has a positive and significant effect on customer satisfaction. Social media has a positive and significant effect on customer satisfaction. Price perception has a positive and significant effect on customer satisfaction. And customer satisfaction has a positive and significant effect on customer loyalty. The result of this artikel can be basis for Lion Parcel to improve their marketing skill by considering social media users and price perceptions that are aligned with their benefit.
Niat Membeli dan Kepercayaan Pelanggan Online Marketplace Sitorus, Marthaleina Ruminda; Anggiani, Sarfilianty; Yuliantini, Yuliantini; Keke, Yulianti; Ghafar, Abdul
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 8 No. 1 (2022): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1193

Abstract

This research is to determine the factors that influence the purchase intention of customers or potential customers that mediated by trust in online marketplaces during the COVID-19 pandemic and entering the digital era 4.0. This study used quantitative descriptive method by distributing questionnaires to respondents. The sample used was 306 respondents. This research uses path analysis techniques with the Structural Equation Model (SEM) Partial Least Square (PLS) method with the help of SmartPLS software. The results of the direct influence hypothesis test show a significant and positive influence on each latent variable except for the results of the hypothesis test of the effect of ease on trust which has a direct but not significant and positive influence. While in the indirect influence test, latent variables have a significant and positive indirect influence, except for the indirect influence of convenience on purchase intention mediated by customer or prospective customer confidence. Thus, marketplace application business people are expected to improve digital marketing services, especially in the ease of using applications so that they can increase purchase intent that further makes transactions on marketplace applications. 
Kompetensi Kerja dan Kinerja Pemeriksaan Kapal: Bukti Empiris Kelaiklautan Kapal di Indonesia Latifah, Alfi; Sitorus, Marthaleina Ruminda; Thamrin, Muhammad; Agusinta, Lira; Sugiyanto, Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1470

Abstract

The main problems of this research, namely work competency, training of marine inspectors, ship inspection performance on the seaworthiness of ships in Indonesia have not contributed optimally and optimally. This research aims to analyze the direct and indirect contribution to the work competency, training of marine inspectors through ship inspection performance on the seaworthiness of ships in Indonesia. The research method uses path analysis for direct contributions and to determine indirect contributions using the Sobel test. The sample of this research consisted of 60 people who were maritime inspector education and training participants who were currently taking part in marine inspector training at the maritime transportation training center. The research findings state that there is a direct contribution from work competency and training of marine inspectors to ship inspection performance, but there is no direct contribution from work competency to ship seaworthiness. Meanwhile, training of marine inspectors and ship inspection performance contribute directly to the seaworthiness of ships. Ship inspection performance contributes and is able to function as an indirect mediator of work competency and training of marine inspectors on ship seaworthiness.
Co-Authors Aang Gunawan Aang Gunawan, Aang Abdul Gani Kamaludin Agusinta, Lira Angelica, Irene Arifiani, Librita Astria, Nathania Devi Ratnasari Dian Ardyahiya Ekawati Dian Lieska Ocviany Eka Sukmawati Euis Saribanon, Euis Fachrurozy, Rayhan Adzikra Fernanda Audi Fakhri Firdaus, Muhamad Iqbal Fitrina, Rehani Francis Tantri Francis Tantri, Francis Franky Devano Sianturi, Tigor Fransisco Lambert Ghafar, Abdul Haekal, Mohammad Daffa Indarno Sugeng Rahardjo Indriyati Indriyati Indriyati Juliater Simamarta Kusno Wibowo Latifah, Alfi Lut Mafrudo Mahardhika Andiansyah Masjraul Hidayat Muhammad Thamrin Mustika Sari Nurul Hidayati Panca Djati, Sundring Parlindungan, Purbanuara Prasadja Ricardianto Purbanuara Parlindungan Sitorus Rohana Sitanggang Salsa Bila, Nurul Aulia Sarfilianty Anggiani, Sarfilianty Siska Amonalisa Silalahi Sitanggang, Rohana Sodikin, Alit Sugiyanto - Sugiyanto Sugiyanto Tarina, Fransiska Tedy Herdian Widiyantoe, Prima YAYUK DWI INDRIANI Yosi Pahala Yulianti Keke Yulianti Keke Yuliantini Yuliantini