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All Journal Jurnal TIMES JURNAL KEPEMIMPINAN DAN PENGURUSAN SEKOLAH JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Kolaboratif Sains LOFIAN: Jurnal Teknologi Informasi dan Komunikasi Jurnal Pengabdian Pada Masyarakat METHABDI Jurnal Nirta: Studi Inovasi Jurnal Pengabdian Masyarakat dan Riset Pendidikan Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi
Oktaviana Bangun
Universitas Mandiri Bina Prestasi
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Analisis Tata Kelola Keamanan Data dan Kontinuitas Layanan Berdasarkan Framework COBIT 2019 pada Platform E-Commerce Lokal (Studi Kasus: MedanMart) Oktaviana Bangun; Elysabeth Cry Aruan; Suci Aisa Sirait; Tiara Yedidha Keliat; Selvia englika br Sitepu; Peranika Br perangin angin
LOFIAN: Jurnal Teknologi Informasi dan Komunikasi Vol 5 No 2 (2026): Pebruari
Publisher : Universitas Mandiri Bina Prestasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58918/lofian.v5i2.294

Abstract

Local e-commerce platforms and digital MSMEs in Indonesia currently encounter formidable obstacles regarding data security governance and maintaining service continuity. To address these issues, this research evaluates the management of data security and service stability at MedanMart, a prominent local e-commerce platform in Medan City, by utilizing the COBIT 2019 framework. The study specifically deep-dives into the DSS05 (Management of Security Services) and EDM03 (Ensuring Risk Optimization) domains to determine governance maturity, perform gap analysis, and formulate strategic improvements for digital business readiness. Employing an empirical, descriptive, and qualitative case study approach, data were gathered through field observations, policy document reviews, and semi-structured interviews with IT personnel, operations managers, and merchant representatives. The assessment results revealed a maturity score of 2.43 for DSS05 and 2.21 for EDM03, categorizing both at the "Managed" level. Critical gaps identified include the absence of a disaster recovery plan (DRP), inadequate risk management documentation, and a lack of continuous security monitoring. Although the platform maintained a 97.2% uptime during the study, the absence of a formal resilience strategy poses significant operational risks. Ultimately, while MedanMart possesses a functional security foundation, substantial reinforcement in risk monitoring and continuity planning is essential to satisfy COBIT 2019 standards and national personal data protection regulations.
Analisis Kematangan Tata Kelola Sistem Informasi Pelayanan Publik Berdasarkan Framework COBIT 2019 pada Dinas Kependudukan dan Pencatatan Sipil Kota Medan Oktaviana Bangun; Anggita Wulandary Lubis; Esta Uly Br Pasaribu; Yehezkiel Kristian Albonar Pardede; Emia Br Ginting; Bryan Agustinus Sihombing
LOFIAN: Jurnal Teknologi Informasi dan Komunikasi Vol 5 No 2 (2026): Pebruari
Publisher : Universitas Mandiri Bina Prestasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58918/lofian.v5i2.295

Abstract

This study uses the COBIT 2019 approach to assess the maturity of the public service information system (IS) governance at the Medan City Population and Civil Registration Agency (Disdukcapil). The assessment focuses on processes DSS01 (Service Request and Incident Management) and DSS06 (Business Process Governance) to ensure the quality of digitally-based public services. Analysis targets include e-government service quality, citizen data integrity, queue performance, and system downtime. The research methodology employs quantitative and qualitative case studies, including a capability maturity questionnaire (n=50), structured interviews (n=6), and aggregated data on operational incidents over a three-month period based on global benchmarking standards. The analysis results showed an average maturity score of 2.84 (Managed) for DSS01 and 2.57 (Managed) for DSS06, indicating that IT processes are implemented and documented, but lack standardization across the organization. The largest gaps were identified in service-level agreements (SLAs) and incident escalation criteria, as well as data integrity reconciliation mechanisms. Findings from operational data indicate that while technical controls for data integrity exist, the lack of formal audit trails and periodic system downtime significantly impact service reliability. Recent global trends in system outages highlight the importance of robust mitigation strategies to prevent service disruptions. The study presents strategic recommendations organized into a 12-month roadmap: (1) strengthening the service desk and formalizing SLAs; (2) implementing a data change audit trail; (3) developing automated validation and reconciliation procedures; and (4) improving capacity planning to mitigate downtime. These findings are crucial for aligning IT operations with national and global goals of providing fast, accurate, and transparent public services. 
EVALUASI PROGRAM PELATIHAN KETERAMPILAN SISWA MENGGUNAKAN MODEL CIPP (CONTEXT, INPUT, PROCESS, PRODUCT) DI SMA DELI MURNI DELITUA Oktaviana Bangun; Esra Parmian Talenta Siburian; Sahat Siagian; Harun Sitompul; Mukhtar Mukhtar; Zulkifli Zulkifli; Rafika Sari Br Sembiring
Jurnal TIMES Vol 15 No 1 (2026): Jurnal TIMES
Publisher : STMIK TIME

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51351/jtm.15.1.2026936

Abstract

Program pelatihan keterampilan siswa di SMA Deli Murni Delitua bertujuan membekali peserta didik dengan kompetensi vokasional, namun belum pernah dievaluasi secara komprehensif menggunakan model yang sistematis. Penelitian ini mengevaluasi program tersebut menggunakan model CIPP (Context, Input, Process, Product) untuk mengidentifikasi kesenjangan dan memberikan rekomendasi perbaikan. Metode penelitian yang digunakan adalah evaluatif dengan pendekatan campuran (mixed methods). Data kuantitatif diperoleh melalui kuesioner terhadap 80 siswa peserta program, sedangkan data kualitatif dikumpulkan melalui wawancara mendalam dengan kepala sekolah, koordinator pelatihan, dan instruktur, serta observasi dokumen dan proses pelatihan. Hasil penelitian menunjukkan: aspek konteks sudah sesuai dengan kebutuhan siswa dan pasar kerja; aspek masukan masih terkendala keterbatasan sarana praktik dan alokasi waktu; aspek proses menunjukkan partisipasi siswa baik namun metode pembelajaran cenderung monoton; aspek produk mencapai tingkat keberhasilan 75% dalam peningkatan keterampilan teknis, namun belum optimal dalam pengembangan soft skill. Kesimpulannya, program pelatihan keterampilan di SMA Deli Murni Delitua secara umum efektif, tetapi perlu peningkatan pada fasilitas praktik, variasi metode, dan integrasi soft skill. Rekomendasi diberikan untuk perbaikan berkelanjutan
Co-Authors Abdul Hamid K Abdul Hasan Saragih Abdul Hasan Saragih Alex P. Karo-karo Alfin Ghazali Anggita Wulandary Lubis Aprilta Ginting Arimbi Aser Heber Ginting Awal Kurnia Putra Nasution Bachtiar Efendi Bachtiar Efendi, Bachtiar Berlin Barus Bryan Agustinus Sihombing Carlos Carlos Chindy Olivia Melani Chris Jhon Simanungkalit Darwin Siallagan Dewi Dolly Efendi, Syahril Eka Prasista Bangun Elysabeth Cry Aruan Emia Br Ginting Esra Parmian Talenta Siburian Esta Uly Br Pasaribu Eva Nurmalasari Pasaribu Fransisko Hakiki Annisa Batubara Harun Sitompul Herman Mawengkang Ikhsan Ikhsan Iqbal Kamil Siregar K, Abdul Hamid Kezia Br Purba Muhamad Alfryan Muhamad Shandy mukhtar mukhtar Mustaqim Sidaebang Nasution, Awal Kurnia Putra Naufal Naufal Peranika Br perangin angin Putri Yolanda Purba Rafika Sari Br Sembiring Rafika Sari Br Sembiring Rafika Sari Br Sembiring Rafika Sari Br. Sembiring Ramadina Sofia Amadea Reski Ricki Ananda Ricki Ananda Riva Fani Rosita Bangun S. Sugiharto Sahat Siagian Sarah Selvia englika br Sitepu Sembiring, Rafika Sari Br Siregar, Iqbal Kamil Sri Wahyuni Suci Aisa Sirait Sugiharto Sugiharto Tafaawo Larosa Tiara Yedidha Keliat Utari Adelia Citra Yehezkiel Kristian Albonar Pardede Zulkifli Zulkifli