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All Journal Jurnal Surya Teknika Jurnal Pengabdian Masyarakat Bhinneka
Hadigufri Triha, Hadigufri
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Agriculture, Biological Sciences & Forestry Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Mechanical Engineering Public Health

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Optimalisasi Layanan UMKM Barbershop Kota Padang Melalui Penerapan Lean Service, Sistem Antrian Digital dan Standarisasi Proses Putri, Ranti Mustika; Alius, Mutia; Shofia, Alima; Triha, Hadigufri; Satria, Trinda Farhan
Jurnal Pengabdian Masyarakat Bhinneka Vol. 4 No. 3 (2026): Bulan Februari
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v4i3.1172

Abstract

UMKM jasa seperti barbershop menghadapi tantangan operasional berupa antrean yang tidak tertata, waktu tunggu pelanggan yang tinggi, variasi durasi layanan antar operator, serta minimnya pencatatan data harian sehingga evaluasi kinerja sulit dilakukan. Artikel ini bertujuan mengoptimalkan efisiensi dan konsistensi layanan pada UMKM Superhero Barbershop di Kota Padang melalui penerapan Lean Service, digitalisasi antrean sederhana, dan standarisasi SOP. Perbaikan dilakukan dengan pemetaan proses menggunakan Value Stream Mapping (VSM) untuk mengidentifikasi pemborosan, dilanjutkan implementasi antrean digital berbasis Google Form–Google Sheet dan QR Code, penyusunan SOP layanan (dokumen dan poster visual), serta integrasi sistem pencatatan layanan berbasis spreadsheet. Hasil menunjukkan sistem antrean digital diadopsi oleh lebih dari 80% pelanggan dan menurunkan rata-rata waktu tunggu sekitar 35% dibanding kondisi awal. Penerapan SOP menurunkan variasi durasi layanan antar operator lebih dari 30% dengan durasi layanan berada pada rentang 15–25 menit per pelanggan. Selain itu, sekitar 90% data layanan harian tercatat rutin dan pemilik mampu menyusun rekap mingguan secara mandiri. Temuan ini menyimpulkan bahwa kombinasi Lean Service dan digitalisasi sederhana efektif meningkatkan efisiensi layanan, konsistensi proses, dan pengambilan keputusan berbasis data pada UMKM jasa.
Desain Kemasan Produk UMKM Dizayu Menggunakan Model Kano Perwasih, Mayang; Triha, Hadigufri; Putri, Ranti Mustika
SURYA TEKNIKA Vol 13 No 1 (2026): JURNAL SURYA TEKNIKA
Publisher : Fakultas Teknik UMRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jst.v13i1.11812

Abstract

Dizayu is a local micro, small, and medium enterprise in Maninjau, West Sumatra, producing smoked fish known as salai bada as a regional souvenir product. The existing packaging is relatively simple, lacks adequate product information, and has not fully performed its protective, promotional, and branding functions. This study aims to identify packaging attributes based on consumer preferences and propose a new packaging design using the Kano Model. A descriptive quantitative approach was applied by distributing questionnaires to 50 respondents. The data were analyzed using the Kano evaluation table to classify 20 packaging attributes, followed by the calculation of Better and Worse coefficients to determine design priorities. The results indicate that composition information, logo, expiration date, recyclability, portability, affordability, oil resistance, ergonomic grip, durability, product image, and lightweight packaging are classified as one-dimensional attributes. Tear resistance and bright colors are categorized as must-be attributes, while the ziplock feature is classified as attractive. Plain design, transparency, single-use packaging, variety, simplicity, and luxury impression are categorized as indifferent. The proposed packaging design is a 18 cm x 25 cm pouch made from OPP, PET, and aluminum foil, featuring bright colors, complete product information, product imagery, a recycling symbol, and a ziplock feature as a differentiating element.
Co-Authors Alius, Mutia Perwasih, Mayang Putri, Ranti Mustika Satria, Trinda Farhan Shofia, Alima