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Literature Review: Information System Audits as Instruments for Improving Governance and Service Quality in Public Organizations Ginting, Lita Hepika; br Sembiring, Dini Sapira; Khairunnisa, Siti; Nasution, Fadilah; Wardhani, Neng Sri
Proceedings of The International Conference on Computer Science, Engineering, Social Science, and Multi-Disciplinary Studies Vol. 1 (2025)
Publisher : CV Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/cessmuds.v1.114

Abstract

Information systems audit plays a strategic role in ensuring that information technology use in public organizations is effective, secure, and aligned with institutional objectives. The increasing adoption of information systems in the public service sector, including libraries, requires systematic evaluation mechanisms to control information technology risks and improve service quality. This study aims to examine the role of information systems audit in supporting information technology governance in public organizations by synthesizing findings from previous studies. This research employs a qualitative descriptive approach, drawing on a literature review. The results indicate that information systems audits, particularly those using the COBIT framework, are effective in identifying gaps in IT governance, enhancing accountability in information system management, and supporting continuous improvement of public service quality.
Exploring Postgraduate Students’ Lived Experiences in Extensive English Reading Courses: A Phenomenology Study at One Public University in Jambi Khairunnisa, Siti; Abrar, Mukhlas Abrar; Arif, Nely Arif
Journal of English Language and Education Vol 11, No 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v11i2.1929

Abstract

This study explores postgraduate students' lived experiences in the newly introduced Extensive English Reading course at a state university in Jambi as part of the English education curriculum revision. The objective is to understand students' challenges, strategies, and reflections using a qualitative phenomenological approach. The population comprised Master's in English Education students in 2024, with a purposive sample of three second-semester female students. Instruments included semi-structured interviews and reflective journals, analyzed via Braun and Clarke's (2006) thematic analysis. Findings revealed three themes: linguistic challenges, workload, and low motivation; cognitive, metacognitive, and social strategies; and positive reflections with greater need for instructor support. The conclusion emphasizes the necessity of accessible texts and active teacher guidance to optimize Extensive Reading implementation.