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Peran Profesionalitas ASN dalam Peningkatan Kualitas Pelayanan Publik Kantor Pertanahan Kota Gorontalo Hendrawana Nur Dengi Lalang; Sastro M Wantu; Irawati Igirisa
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4921

Abstract

This research aims to analyze the impact of civil servant (ASN) professionalism on public service quality at the Gorontalo City Land Office. The background is rooted in the strategic role of ASN in ensuring legal certainty of land ownership and efforts to enhance accountable, responsive public services. A quantitative survey method using stratified random sampling was applied to all civil servants, supported by multiple linear regression analysis to examine the contributions of professionalism dimensions—competence, integrity, ethics, innovation, and responsibility—to service quality. The results show ASN professionalism is generally good, with competence and integrity as dominant factors, while innovation remains low. Regression analysis reveals ASN professionalism contributes 48% to the variation in public service quality, with the remaining influenced by additional factors such as regulations, infrastructure, and technology. The practical implication is the necessity to strengthen technical capacity, promote service ethics, and develop digital innovation, ensuring effective bureaucratic reform in the land sector. The study recommends strategies to improve ASN development and process transparency to foster greater community trust and satisfaction. 
Efektifitas Penerapan Asas Kontradiktur Delimitasi pada Layanan Pertanahan di Kantor Pertanahan Kota Gorontalo Maidon C. Musdram; Sastro M. Wantu; Yanti Aneta
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4923

Abstract

This study aims to analyze the effectiveness of the contradictory delimitation principle in enhancing legal certainty and the quality of land administration public services at the Gorontalo City Land Office. The research employed a qualitative descriptive method with a case study approach through in-depth interviews, participatory observation, and document analysis. The findings reveal that the implementation of the contradictory delimitation principle is relatively effective in promoting transparency, accountability, and boundary certainty, though its application remains suboptimal. Supporting factors include clear regulations, the commitment of civil servants, and community participation through the PTSL program. In contrast, inhibiting factors involve limited human resources, low public participation, and technical measurement challenges. The principle’s implementation has led to an 18% decrease in land disputes over the past two years and improved public trust in land services. These findings indicate that the contradictory delimitation principle serves not only as an administrative mechanism but also as a participatory and preventive instrument in achieving transparent, equitable, and sustainable land governance.
The Impact of Changes in Social Policies Aimed at Eradicating Poverty on Remote Indigenous Communities in North Gorontalo Regency Sainudin Latare; Sastro M. Wantu; Sukarman Kamuli; Irawaty Igirisa
Attractive : Innovative Education Journal Vol. 8 No. 3 (2026): Attractive : Innovative Education Journal
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/aj.v8i3.2669

Abstract

This research examines in-depth changes in social policy aimed at poverty alleviation targeting Isolated Indigenous Communities (KAT) in North Gorontalo Regency. Poverty among isolated indigenous groups is not simply a manifestation of material economic inadequacy, but rather the accumulation of geographic isolation, limited access to basic services, and long-standing structural marginalization. Using a qualitative approach with a case study design, this research explores two main focuses: the impact of poverty alleviation policies and the forms of change experienced by KAT communities following the implementation of empowerment programs and settlement relocation. Data were collected through participatory observation techniques, in-depth interviews with informants from local government, community support staff, community leaders, and KAT heads of families, as well as documentation studies. The results show that this policy has had a highly transformative, multidimensional impact. Socially, the shackles of isolation have been broken; economically, stable livelihood diversification has been created; and in health and education, accessibility to basic services has drastically increased. The changes are manifested at three fundamental levels: the individual, who transforms to become more economically independent and proactive; the household, who experiences housing stability and food security; and the community, who becomes more cohesive through the reactualization of the local wisdom of mutual cooperation (Huyula). The success of this policy demonstrates the relevance of Merilee S. Grindle's implementation theory, where the policy content is able to respond to objective needs and the implementation context is fully supported by the high responsiveness of the target group.