Claim Missing Document
Check
Articles

Found 22 Documents
Search

Peran Profesionalitas ASN dalam Peningkatan Kualitas Pelayanan Publik Kantor Pertanahan Kota Gorontalo Hendrawana Nur Dengi Lalang; Sastro M Wantu; Irawati Igirisa
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4921

Abstract

This research aims to analyze the impact of civil servant (ASN) professionalism on public service quality at the Gorontalo City Land Office. The background is rooted in the strategic role of ASN in ensuring legal certainty of land ownership and efforts to enhance accountable, responsive public services. A quantitative survey method using stratified random sampling was applied to all civil servants, supported by multiple linear regression analysis to examine the contributions of professionalism dimensions—competence, integrity, ethics, innovation, and responsibility—to service quality. The results show ASN professionalism is generally good, with competence and integrity as dominant factors, while innovation remains low. Regression analysis reveals ASN professionalism contributes 48% to the variation in public service quality, with the remaining influenced by additional factors such as regulations, infrastructure, and technology. The practical implication is the necessity to strengthen technical capacity, promote service ethics, and develop digital innovation, ensuring effective bureaucratic reform in the land sector. The study recommends strategies to improve ASN development and process transparency to foster greater community trust and satisfaction. 
Efektifitas Penerapan Asas Kontradiktur Delimitasi pada Layanan Pertanahan di Kantor Pertanahan Kota Gorontalo Maidon C. Musdram; Sastro M. Wantu; Yanti Aneta
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4923

Abstract

This study aims to analyze the effectiveness of the contradictory delimitation principle in enhancing legal certainty and the quality of land administration public services at the Gorontalo City Land Office. The research employed a qualitative descriptive method with a case study approach through in-depth interviews, participatory observation, and document analysis. The findings reveal that the implementation of the contradictory delimitation principle is relatively effective in promoting transparency, accountability, and boundary certainty, though its application remains suboptimal. Supporting factors include clear regulations, the commitment of civil servants, and community participation through the PTSL program. In contrast, inhibiting factors involve limited human resources, low public participation, and technical measurement challenges. The principle’s implementation has led to an 18% decrease in land disputes over the past two years and improved public trust in land services. These findings indicate that the contradictory delimitation principle serves not only as an administrative mechanism but also as a participatory and preventive instrument in achieving transparent, equitable, and sustainable land governance.