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All Journal Sosio e-kons Jurnal Ilmiah Ekonomi Global Masa Kini Jurnal Ecoment Global: Kajian Bisnis dan Manajemen Jurnal Ilmu Manajemen Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat International Journal of Business and Applied Economics (IJBAE) The Eastasouth Management and Business Indo-Fintech Intellectuals: Journal of Economics and Business Indonesian Journal of Innovation Multidisipliner Research Konsumen & Konsumsi: Jurnal Manajemen (KKJM) Jurnal Manajemen Dakwah Journal of Marketing Management and Innovative Business Review Indonesian Journal of Innovation Multidisipliner Research Jurnal Manajemen Bisnis dan Terapan Jurnal Manajemen dan Bisnis (J-Mabis)
Siera Syailendra
Universitas Kader Bangsa
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Does Career Development Foster Organizational Citizenship Behavior? The Mediating Influence of Job Satisfaction Kusumawardhani, Grace; Syailendra, Siera; Yuliani, Tutik
Journal of Marketing Management and Innovative Business Review Vol. 3 No. 2 (2025): Vol. 3 No. 2 (2025): Mariobre, December 2025 (e-ISSN: 3031-4208)
Publisher : Master of Management Study Program, Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63416/mrb.v3i2.404

Abstract

This study investigates the relationship between career development, job satisfaction, and organizational citizenship behavior (OCB) by testing the mediating role of job satisfaction. Using a quantitative explanatory design, data were collected from 100 permanent employees of PT Bank Rakyat Indonesia in Bekasi and analyzed with Structural Equation Modeling–Partial Least Squares (SEM–PLS). The findings reveal that career development has a strong and positive effect on job satisfaction but does not directly influence OCB. Instead, job satisfaction significantly predicts OCB and mediates the relationship between career development and OCB. These results emphasize that career development initiatives can only foster citizenship behaviors when they enhance employees’ satisfaction with their jobs. Theoretically, the study strengthens Social Exchange Theory by highlighting job satisfaction as a critical attitudinal mechanism. Practically, the results suggest that organizations should align career development programs with employees’ psychological needs to increase satisfaction and, consequently, stimulate extra-role behaviors. Future studies are encouraged to extend the analysis across industries and adopt longitudinal designs to validate the causal pathways identified.
Co-Authors Ahmad Sopyan Alfindo, Rezky Angelica, Prita Laura Anggraini , Ria Effendi, M. Annas Eti, Eti FRETTY WELTA Gilvano, Endre Ismail, Aji Judijanto, Loso Kusuma Atmaja, Efri Kusuma Atmaja Kusumawardhani, Grace Mei Rani Amalia Mislan Sihite, Mislan Muhammad Syafri, Muhammad Mustina Sari, Rahma Prananingrum, Dwi Kartika Pratiwi, Feny Selly Pratiwi, Nabila Putri Primadi Candra Susanto Rasjid, Abdullah Rati Sari Rizky, Melita Rukmana, Arief Yanto Ryan Firdiansyah Suryawan Safitri, Tarisa Samari, Samari Sapitri, Nurul Sari, Rati Setiawan, Mulkan Shinta, Ferda Sopian Sopian sopian Stiawan, Mulkan suryawan, ryan firdiansyah Tinambunan, Clara Pelita Tutik Yuliani, Tutik Umi Handayani