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Saragih, Reagan Surbakti
Universitas HKBP Nommensen Pematangsiantar
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PEMANFAATAN TEKNOLOGI CLOUD UNTUK MENDUKUNG ADMINISTRASI DAN PELAYANAN PUBLIK DI DESA Reagan Surbakti Saragih; Ferri Ojak Immanuel Pardede; Ema Doloris Silaban
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 8 No. 3 (2025): August 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i3.4292

Abstract

Abstract: The utilization of cloud technology in village administration and public services has brought significant changes in financial management, information transparency, and service efficiency. This study aims to analyze the implementation of cloud computing at the village level, particularly in enhancing accountability, efficiency, and community participation. A mixed-methods approach was applied, combining literature review, field observations, semi-structured interviews, and questionnaires distributed to village officials and local residents. The findings reveal that cloud computing improves the speed of administrative services, reduces information technology infrastructure costs, and strengthens public accountability. However, several challenges remain, including limited internet infrastructure, low digital literacy among village officials, and resistance to shifting from manual to digital administrative systems. In conclusion, cloud technology holds great potential to support more transparent and accountable village governance, but its implementation requires strategies adapted to the specific conditions of rural areas. Keywords: Cloud Computing, Public Administration, Transparency, Digital Village, Public Services Abstrak: Pemanfaatan teknologi cloud dalam administrasi dan pelayanan publik di desa telah membawa perubahan signifikan pada pengelolaan keuangan, transparansi informasi, dan efisiensi layanan. Penelitian ini bertujuan untuk menganalisis penerapan teknologi cloud di tingkat desa, khususnya dalam meningkatkan akuntabilitas, efisiensi, serta keterlibatan masyarakat. Metode penelitian menggunakan pendekatan campuran (mixed methods) melalui studi literatur, observasi lapangan, wawancara semi-terstruktur, dan penyebaran kuesioner kepada aparatur desa serta masyarakat. Hasil penelitian menunjukkan bahwa pemanfaatan cloud computing mampu meningkatkan kecepatan layanan administrasi, mengurangi biaya infrastruktur teknologi informasi, serta memperkuat akuntabilitas publik. Namun, tantangan yang dihadapi adalah keterbatasan infrastruktur internet, rendahnya literasi digital aparatur desa, dan resistensi terhadap perubahan sistem administrasi manual ke digital. Kesimpulannya, teknologi cloud memiliki potensi besar untuk mendukung tata kelola desa yang lebih transparan dan akuntabel, namun membutuhkan strategi implementasi yang disesuaikan dengan kondisi desa. Kata kunci: Cloud Computing, Administrasi Publik, Transparansi, Desa Digital, Pelayanan Publik
Co-Authors Amelia Simanungkalit Barus, Maria Benjamin A Simamora Dinda Zefanya Simanjuntak Dudes Manalu Ema Deloris Silaban Ema Doloris Silaban Ferri Ojak Immanuel Pardede Ferri Ojak Immanuel Pardede Gayus Simarmata Gloria Sirait Iwan Purnama Jaya Tata Hardinata Lumbangaol, Sudirman T. P Lumbangaol, Sudirman Togu Parluhutan Nancy Angelia Purba Nufus, Inayah chayatun Nurul Ajima Ritonga Pane, Eva Pratiwi Pardede, Ferri Ojak Immanuel Pardede, Ferry Ojak Immanuel Pasaribu, Sunggul Peniel Sam Putra Sitorus Purba, Yoel Octobe Rahmad Aditiya Rina Devi Romauli Siahaan Ronal Watrianthos Samsir Samsir Samsir Samsir Samsir, Samsir Saragih, Mawarni Saragih, Yuli Yoci Siahaan, Theresia Monika Sidabutar, Ropinus Sihombing, Sotarduga Silaban, Ema Doloris Simamora, Benjamin Albert Simanihuruk, Edison Ulung P. Simanjuntak, Sondang Simarmata, Radode Kristanto Simbolon, Feliks Sinaga, Christa Voni Roulina Sinaga, Rizal Sitorus, Peniel Sam Putra Situmorang, Eduward Srihartati Sitompul Subagio, Selamat Tambunan, Gayus Tina Dame Br. Simamora Vita Riahni Saragih Wardany, Nur Yennimar Yennimar Yoel Octobe Purba