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All Journal Kinerja E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis DEDIKASI JURNAL MAHASISWA JAM : Jurnal Aplikasi Manajemen Jurnal Akuntansi dan Pajak Jurnal Ekonomi dan Bisnis Edulitics (Education, Literature, and Linguistics) Journal Jurnal Abadimas Adi Buana Indonesian Journal of Learning Education and Counseling Share : Journal of Service Learning JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Entrepreneur dan Entrepreneurship Jurnal Muara Ilmu Ekonomi dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Bubungan Tinggi: Jurnal Pengabdian Masyarakat Management and Sustainable Development Journal Humanism : Jurnal Pengabdian Masyarakat International Journal of Multidisciplinary: Applied Business and Education Research Prosiding Konferensi Nasional PKM-CSR PERWIRA - Jurnal Pendidikan Kewirausahaan Indonesia Parsimonia: Jurnal Akuntansi, Manajemen dan Bisnis Edulitics (Education, Literature, and Linguistics) Journal Eduvest - Journal of Universal Studies Journal of Tourism, Culinary, and Entrepreneurship (JTCE) International Journal of Nursing and Midwifery Research Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) Indonesian Journal of Humanities and Social Sciences Kitabah: Jurnal Pendidikan Sosial Humaniora Jurnal Inovasi Artificial Intelligence & Komputasional Nusantara
Romauli Nainggolan
Universitas Ciputra
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Pelatihan Pemasaran UMKM IRT Dengan Platform E-Commerce Shopee Di Kawasan Surabaya Barat Nainggolan, Romauli Nainggolan; Rambung, Etha; Tabita Hasianna Silitonga, Hanna
Humanism : Jurnal Pengabdian Masyarakat Vol 5 No 2 (2024): Agustus
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/hm.v5i2.16043

Abstract

Hadirnya perempuan di dunia terja terbukti dapat meningkatkan kesejahteraan anggota keluarga. Bahkan bagi negara sumbangan kerja perempuan di ruang publik meningkatkan kemakmuran. Badan Pusat Statistik (BPS) mencatat, sebanyak 52,74 juta pekerja perempuan di Indonesia pada 2022. Pekerja Perempuan yang bekerja di sektor in-formal menjadi pilihan yang fleksibel secara waktu.  Hal ini yang menjadi pilihan para ibu Rumah Tangga penderita ODHA untuk bekerja sehingga masuk dalam kategori UMKM. Peluang ini berlaku bagi usaha UMKM dalam meningkatkan pemasarannya di platform Shopee. Tujuan kegiatan ini untuk mengkaji dampak pelatihan pemasaran e-commerce shopee untuk usaha ibu rumah tangga pendertia ODHA di Kawasan Surabaya Barat. Teknik pengumpulan data dalam penelitian ini adalah wawancara terstruktur secara langsung dengan metode pre-test dan post-test. Semua infroman belum pernah memasarkan produknya di e-commerce Shopee. kesimpulan ada dua. Pertama, adanya peningkatan pengetahuan e-commerce sebesar 37%. Kedua, adanya peningkatan keterampilan menggunakan platform Shopee sebesar 30%. Hal ini berdampak makin lebarnya wilayah pemasaran pemilik UMKM.  
The Effect of Trust on M-Banking in Online Transactions on E-Customer Loyalty: A Theoretical Approach Frederico, Jonathan; Sarwoko, Endi; Nainggolan, Romauli
Eduvest - Journal of Universal Studies Vol. 5 No. 10 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i10.51402

Abstract

The intensifying competition in the digital banking sector, accelerated by shifts in consumer behavior, underscores the critical role of customer trust and satisfaction in fostering loyalty. This study investigates the effect of trust in mobile banking on e-customer loyalty, with re-use intention as a mediating variable, utilizing the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. This research employs a quantitative descriptive approach to examine whether customer satisfaction and trust have a noteworthy impact on loyalty when using mobile banking, with re-use intention acting as a mediating variable. The study’s sampling strategy is snowball sampling, which is conducted randomly. Questionnaire data are used as the method to gather information for this investigation. Beginning with data collection, data reduction, data display, and conclusion explanation, the data analysis procedures are implemented in multiple phases. The findings, analyzed using SPSS, demonstrate that both customer trust and satisfaction significantly and positively influence loyalty. Furthermore, trust is found to significantly affect re-use intention, which, in turn, acts as a strong and significant mediator between trust and loyalty. The research model explains 95.4% of the variance in loyalty. The study implies that banks should prioritize building robust security and trustworthiness while enhancing user satisfaction to strengthen re-use intention and, ultimately, cultivate long-term customer loyalty in the competitive digital banking landscape.
Analysis of the effect of bank size, credit risk, and capital adequacy on cost efficiency of banks in Indonesia (SFA method) Nainggolan, Romauli; Sari, Dyah Wulan; Wasiaturrahma, Wasiaturrahma
Jurnal Ekonomi dan Bisnis Vol. 25 No. 2 (2022)
Publisher : Fakultas Ekonomika dan Bisnis Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24914/jeb.v25i2.4825

Abstract

Many banks are competing to achieve bank cost efficiency for business continuity amidst the competition in the banking sector. So banks need to review cost-efficiency regularly. The purpose of this study was to analyze determinants of bank cost efficiency. Variable use bank size, capital adequacy, return on asset, group of the bank, credit risk, economic growth, and inflation on bank cost efficiency in Indonesia. Determination of bank input and output variables using a bank intermediation approach. This study used panel data on 38 banks in Indonesia for the period 2012-2018. This paper used the Stochastic Frontier Analysis (SFA) analysis method. The results of this study reveal four things. First, bank size has a negative effect bank cost efficiency. Second, credit risk has a positive effect on bank cost efficiency. Third, capital adequacy has a positive effect on bank efficiency. Fourth, the small core capital bank group has a negative effect on bank cost efficiency. Bank external variables do not affect bank cost efficiency in Indonesia.
Peran Fintech Dalam Meningkatkan Penjualan Umkm Dimsum Mentai Di Era Digital Siti Nur Khodiah; Vica Natal Gabriella Siahaan; Romauli Nainggolan; Intan Sari Dewi; Magdalena Pangaribuan; Fatma Sari Dewi; Bahrudi Efendi Damanik
Jurnal Inovasi Artificial Intelligence & Komputasional Nusantara Vol. 3 No. 1 (2025): Volume 3 No 1 Tahun 2025
Publisher : PT Siantar Codes Academy Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.260396/8ebcp603

Abstract

Perkembangan teknologi finansial (fintech) memberikan peluang besar bagi pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) untuk meningkatkan penjualan, khususnya pada bisnis dimsum mentai di era digital. Penelitian ini bertujuan untuk menganalisis peran fintech dalam mendukung pertumbuhan penjualan UMKM dimsum mentai melalui kemudahan transaksi digital, akses pasar yang lebih luas, dan pengelolaan keuangan yang efisien. Metode penelitian menggunakan pendekatan kualitatif dengan studi kasus pada beberapa UMKM dimsum di Kota Medan. Hasil penelitian menunjukkan bahwa fintech mampu meningkatkan volume transaksi dan memperluas jangkauan pelanggan, sehingga berdampak positif pada peningkatan pendapatan UMKM. Kesimpulannya, fintech merupakan solusi strategis dalam mendukung pengembangan UMKM dimsum mentai di era digital yang semakin kompetitif.
Co-Authors anastasia cresentia BAHRUDI EFENDI DAMANIK Candra, Dwi Ayu Christiani, Natalia Christina Sudyasjayanti Christina Whidya Utami Cynthia Komala Ardy Deandra Vidyanata Deby Gunawan Dewi Mustikasari Immanuel Endi Sarwoko Etha Rambung Fatma Sari Dewi Febry, Timotius Frederico, Jonathan Gusto Benyamin Messakh Hanna Tabita Hasianna Silitonga Harny, Dhia Henry Susanto Pranoto I Gusti Bagus Yosia I Gusti Bagus Yosia Intan Sari Dewi Irantha Hendrika Kenang Karmila Ayu Wardani Keith Justine Thiotansen Kesumawati, Leni Krismi Budi Sienatra Laij Victor Effendi Liliana Dewi Magdalena Pangaribuan Maha, Linna Metta Padmalia Murpin Josua Sembiring Natalia Christina Novalita Fransisca Tungka Pakpahan, Rotua Pujiati, Rina Rismawati br Sitepu Santoso, Vebrillia Sari, Dyah Wulan Siahaan, Salmon Charles P.T. Sienatra, Krismi Sinurat, Samfrianti Sitepu, Rismawati Siti Nur Khodiah Soetedja, Venny Sutrisno, Evelin Syarifah, Diana Teofilus Teofilus, Teofilus Vebrillia Santoso Vica Natal Gabriella Siahaan Wasiaturrahma, Wasiaturrahma Yasinta, Komang Lola Yuli Kartika Dewi