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All Journal JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik PINISI Discretion Review Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Bisnis INOVASI: Jurnal Hasil Pengabdian Masyarakat DEVOTE: Jurnal Pengabdian Masyarakat Global Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Seminar Nasional Hasil Penelitian LP2M UNM Pinisi Journal of Social Science Jurnal Aktor Ruang Komunitas : Jurnal Pengabdian Masyarakat Padaidi: Journal of Tourism Dedication Padaidi: Journal of Tourism Dedication
Novayanti Sopia Rukmana, Novayanti Sopia
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Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Effectiveness of Motor Vehicle Tax Collection Services Through Samsat Outlets in the One-Roof Manunggal Administration System (SAMSAT) Office in the Takalar Region Nur, Andi Cudai; Annisa, Ainun Husnun; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54706

Abstract

This study aims to determine the effectiveness of motor vehicle tax collection services through Samsat outlets at the Takalar Regional One-Stop Single Administration System (SAMSAT) Office and what supporting and inhibiting factors are faced in its optimization. This research uses a qualitative approach. Data collection carried out in this study is interactive data analysis through stages: data collection, data reduction, data presentation, and conclusion testing.The results of this study indicate that the effectiveness of motor vehicle tax collection services through Samsat outlets at the Takalar Region One-Stop Single Administration System (SAMSAT) office related to Efficiency is running quite well, Adequacy is running quite well, Equity is running well, Responsiveness is not running optimally or not running well and Accuracy is not running optimally or not running well. So it can be said that the effectiveness of motor vehicle tax collection services through Samsat Outlets at the Takalar Region One-Stop Single Administration System (SAMSAT) Office has not been running effectively in this case there are still acts of illegal levies committed by Samsat Outlet officers then samsat outlet officers have not been able to provide a quick response to complaints given by taxpayers in making motor vehicle tax payments. In addition, Samsat Outlet services have not had a significant impact on increasing and receiving motor vehicle tax targets.  Suggestion: The Takalar Regional Samsat Office, especially the North Galesong Samsat Outlet service, can improve the services provided to the taxpayer community so as to increase the number of users of Samsat Outlet services.
CROSS-SECTOR COLLABORATION IN THE LIPA SABBE' WOVEN FABRIC INDUSTRY IN SOUTH SULAWESI Al-Fatiha, Aurora Ramadhani Putri; Rukmana, Novayanti Sopia; Purna, Zarni Adia
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.72058

Abstract

This study aims to see whether Sustainable Supply Chain Governance can maintain the sustainability of the lipa sabbe' woven silk industry in South Sulawesi and to describe the collaboration that occurs in both cross-sectors in maintaining the sustainability of the lipa sabbe' woven silk industry in South Sulawesi. The data validity check was carried out by triangulating sources. Data analysis techniques used data reduction, data presentation, and drawing conclusions. The results of the study indicate that cross-sector collaboration in the lipa sabbe' woven industry in South Sulawesi which makes Soppeng Regency the upstream sector and Wajo Regency the downstream sector in the large supply chain in fact does not collaborate with each other as key actors controlling the flow of the lipa sabbe' woven industry in South Sulawesi. The two regencies that exist in fact form their own industrial flows, thus creating aspects of regional competitiveness that threaten sustainability in the lipa sabbe' woven industry and do not create sustainable development in the large supply chain from upstream to downstream. The recommendation in this study is that the government is expected to be able to create coordination along the supply chain of the lipa sabbe' woven fabric industry through cooperation between governments so that the supply chain process runs systematically and collaborates with each other, thus creating efficient sustainable development in the lipa sabbe' woven fabric industry in South Sulawesi.
Effectiveness of Rental Apartment Management in Mariso Sub-District, Makassar City Halim, Didin; Guntur, Muhammad; Putri, Nur Dzakiyah Dwi; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61773

Abstract

This research includes descriptive qualitative research with data collection techniques through observation, interviews, and documentation. Data analysis techniques consist of data collection, data condensation, data presentation and conclusions. The results showed that the Effectiveness of Rental Flats Management carried out by the Rusunawa Regional Technical Implementation Unit has not been effective. The management of Rental Flats in Mariso District, Makassar City has not been effective in terms of the dimensions of goal achievement, integration, adaptation and can be seen from the aspects of planning, organizing, implementing and supervising. In the aspect of planning the management of Rusunawa, good management effectiveness is needed so that the objectives of Rusunawa Development are in accordance with the designation of development. Related to the aspect of organizing still requires awareness from the manager regarding their respective duties and functions. The implementation aspect still requires coordination between the management of Rusunawa and residents of Rusunawa related to handling problems and complaints of each occupant unit. The supervision aspect of Rusunawa requires improved management related to security conditions, improving the physical condition of buildings and physical conditions of the environment, so that the purpose of Rusunawa Development is in accordance with the designation of its development.  
The Effectiveness of E-Government in The Service of Identity Cards (KTP) at the Palopo City Population and Civil Registration Service Aslinda, Andi; Makmur, Farhan; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 3, No 1 (2023): October
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i1.54709

Abstract

Digital government or what is known as Electronic Government (e-Gov) has developed with the presence of Information and Communication Technology (ICT). This research aims to find out how effective E-Government is in the Population Identification Card (KTP) service at the Palopo City Population and Civil Registration Service. This research uses a qualitative approach. The data collection procedures used are observation, interviews and documentation. Checking the validity of the data using Triangulation. The results of this research show that effectivenessE-Government The Population Identification Card (KTP) service at the Palopo City Population and Civil Registration Service is running less effectively. This research uses elements of success based on the results of studies and researchHarvard JFK School of Government which consists of three indicators, namelySupport, Capacity andValue. Based on these three indicators, indicatorsCapacity in the poor category refers to the capacity or ability of the Palopo City Population and Civil Registration Service in the form of finance, information technology and human resources who have expertise in the IT field which is inadequate in KTP services.
IMPLEMENTATION OF BIRA BEACH TOURISM SECTOR RETRIBUTION MANAGEMENT POLICY IN IMPROVING REGIONAL ORIGINAL INCOME IN BULUKUMBA REGENCY Anwar, Putri Ananda; Guntur, Muhammad; Aslinda, Andi; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70803

Abstract

This study aims to determine the Implementation of the Bira Beach Tourism Sector Levy Management Policy in Increasing Regional Original Income in Bulukumba Regency. This research uses a qualitative approach and produces descriptive data. Data collection was carried out by observation, interview, and documentation techniques. The data was analyzed using qualitative analysis. The results of the study show that the Implementation of the Bira Beach Tourism Sector Levy Management Policy in Increasing Regional Original Income in Bulukumba Regency. based on 6 major variables that must be achieved, namely: Sources and objectives of policy in the tourism government, especially conducting regulations related to beach management and regulating permits and licensing. The objectives of tourism policy are a) Policy sources and objectives to increase the contribution of the tourism sector to the local economy, b) Policy Sources Local governments, tourism agencies, international organizations, and local communities are very important to achieve holistic and sustainable management. C Characteristics Characteristics An effective tourism implementing agency must have the ability to actively involve local communities in coastal management. d) Communication between organizations has a good impact on tourism managers and local governments in Regional Original Revenue, e) The attitude of tourism implementers includes friendliness, professionalism, and responsiveness. In addition, patience is also needed. Facing various kinds of tourists with different characters and needs, f) The economic, social and political environment has an important role in the development of tourism at the level of community participation and lack of knowledge about the procedures for managing tourist attractions. This causes these tourist attractions to not progress and even tend to regress.
COMMUNITY PARTICIPATION IN MUSRENBANG ACTIVITIES AT THE CURIO SUB-DISTRICT LEVEL, ENREKANG REGENCY Sanjaya, M. Lukman Arif; Guntur, Muhammad; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 4, No 3 (2025): June
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i3.73866

Abstract

Community participation in Musrenbang is an important factor in regional development, not only as a tool for determining regional government development programs, but also as a control over regional development. The objectives of this research are: 1) To find out how the community participates in the implementation of Musrenbang at the Curio District level, Enrekang Regency; 2) Knowing the factors that influence the level of community participation in the implementation of Musrenbang at the Curio District level, Enrekang Regency. The type of research used is descriptive qualitative and the data collection methods are interviews and documentation. The number of informants in this research was 5 (five) people. Then data analysis techniques include data reduction, data presentation and verification or drawing conclusions. The research results show that: 1) The level of community participation in the implementation of Musrenbang in Curio District, Enrekang Regency is quite high, the community is actively involved in the implementation of Musrenbang by attending the implementation of Musrenbang and submitting opinions and suggestions regarding the work program that will be implemented for one year; and 2) Factors that influence the level of community participation in Musrenbang at the Curio District level in Enrekang Regency include: high community enthusiasm, easy access to information and adequate liaison between regions in Curio District, thereby facilitating community mobility which also supports community participation in Musrenbang, implementation of Musrenbang at the Curio District level.
The Role of the Women's Empowerment and Child Protection Office in Handling Violence Against Women in Mamuju Regency Rukmana, Novayanti Sopia; Guntur, Muhammad; Alifqa, Noer Islah; Aina, Asri Nur
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61767

Abstract

This study aims to find out how the role of the Office of Women's Empowerment and Child Protection in Handling Violence Against Women in Mamuju Regency and what supporting and inhibiting factors are faced in its optimization. This research uses a qualitative approach. Data collection is done through observation, interview, and documentation techniques. The data analysis technique used in this study is interactive data analysis through stages: data collection, data reduction, data presentation, and conclusion testing. The results of this study show that the Role of the Office of Women's Empowerment and Child Protection in Handling Violence Against Women in Mamuju Regency is seen from the results of research conducted by researchers that overall the role of DP3A has run well based on programs successfully run by DP3A such as the anti-violence campaign program carried out by DP3A by means of socialization to each village by campaigning that all forms of discrimination This should not be done especially for women and other programs such as improving gender equality by providing skills to improve welfare through trainings held by DP3A. The additional research results are supported by an assessment of several indicators and theories used, namely there are 5 indicators which include: 1. Stabilizers that have run well such as the implementation of appropriate SOPs, 2. Innovators that have not run well seen from the lack of innovation regarding violence prevention, 3. Modernizers that have not run well because they only make updates regarding the handling of cases against victims in terms of facilities and lack of updates related to prevention, 4. Pioneers that have run well based on successful collaboration with several agencies that have correlations in certain cases, 5. The implementation itself that has been running well can be seen from the many services offered to the community in order to minimize and eradicate violence against women. This is evidenced by the results of observations and interviews that have been conducted. Suggestion: The Office of Women's Empowerment and Child Protection can conduct regular socialization in an effort to identify, prevent, and handle violence against women in Mamuju Regency.
Optimalisasi Sistem Administrasi dalam Pengembangan Bisnis Rumah Batik Bunga Mawar di Kabupaten Bulukumba Nur, Andi Cudai; Sulmiah, Sulmiah; Johansyah, Oky Nur Pratiwi; Rukmana, Novayanti Sopia; Darmayanti, Dyan Paramitha
RUANG KOMUNITAS: Jurnal Pengabdian Masyarakat Vol 3 No 1 (2025): Ruang Komunitas: Jurnal Pengabdian Masyarakat
Publisher : Program Studi Ilmu Politik bekerjasama Program Studi Hubungan Internasional, Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/rkjpm.v3i1.56811

Abstract

Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan sistem administrasi dan optimalisasi penjualan online serta offline pada Rumah Batik Bunga Mawar di Kabupaten Bulukumba. Metode yang digunakan meliputi analisis kebutuhan, penyusunan materi pelatihan administrasi bisnis, pelatihan interaktif, serta pendampingan implementasi sistem administrasi terintegrasi yang mencakup pengelolaan stok, keuangan, dan transaksi penjualan. Hasil kegiatan menunjukkan adanya peningkatan signifikan dalam efisiensi pengelolaan stok bahan baku dan produk jadi, transparansi keuangan, serta pengembangan sistem penjualan online yang memperluas jangkauan pasar. Penerapan teknologi pencatatan transaksi secara real-time juga mempermudah monitoring bisnis secara menyeluruh. Kesimpulannya, penerapan sistem administrasi yang terstruktur dan dukungan teknologi dalam penjualan berhasil meningkatkan kinerja dan daya saing Rumah Batik Bunga Mawar. Program ini berpotensi dikembangkan lebih luas sebagai model pemberdayaan UMKM berbasis administrasi dan teknologi digital di wilayah lain.
Community-Based Natural Disaster Mitigation Participation Model in Majene Regency Tamrin, Saddam Husain; Syahrinullah, Syahrinullah; Pauzi, Rizal; Asratillah, Muh; Rukmana, Novayanti Sopia
PINISI Discretion Review Volume 8, Issue 2, March 2025
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v8i2.69476

Abstract

This study proposes a community-based disaster mitigation model to enhance public participation in disaster risk reduction efforts in Majene Regency, Indonesia. The regency is highly vulnerable to natural hazards such as floods, landslides, earthquakes, and fires. The research aims to examine the current state of community participation in disaster mitigation and identify factors that hinder or support public involvement. The study employs a qualitative approach, focusing on the perceptions, motivations, and actions of research subjects within their natural context. Data is collected through observation, interviews, focus group discussions, and documentation, with validity ensured through triangulation. The proposed model consists of eight stages: (1) Training of Trainers for Regency-level Facilitators, (2) Training of Trainers for Village/Sub-district Facilitators, (3) Formation of Disaster Mitigation Communities, (4) Building community cohesiveness, (5) Participatory risk assessment, (6) Participatory action planning, (7) Program implementation, and (8) Participatory evaluation. The model emphasizes the central role of the community in all stages of disaster mitigation. It seeks to empower local communities to leverage their resources and knowledge in reducing risks. The study provides recommendations for strengthening participation, including reinforcing regulations, initiating pilot projects, allocating budget for infrastructure, and building local leaders' capacity. By adopting a community-centric approach, the model aims to cultivate a culture of disaster awareness and resilience in Majene Regency. It seeks to empower communities to become active agents in risk reduction, ultimately contributing to a safer and more sustainable future.
The Influence Of Service Quality On Customer Satisfaction At The Local Water Company Of Makassar City In Tamalanrea District Islam, Fausia; Bakhtiar, Bakhtiar; Rukmana, Novayanti Sopia
Jurnal Administrasi Bisnis Vol 4 No 2 (2025) May
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v4i2.76163

Abstract

This study aims to find out how the influence of service quality on customer satisfaction at the Regional Public Water Company of Makassar City in the District of Tamalanrea. This research uses quantitative research methods. Data collection techniques carried out are through observation, literature, questionnaires, and documentation. The sample used in this study was 100 consumers of the Makassar Municipal Public Water Company in the Tamalanrea District. The data obtained from the research results were processed using data analysis and using the SPSS 25 application which consisted of validity and reliability tests, descriptive data analysis techniques and inferential statistical analysis. The results showed that the variables of service quality and customer satisfaction at PERUMDA Water Supply Makassar City have a significant influence. This was proven based on the results of a simple linear regression test and a correlation coefficient test of 0.664 which means that the relationship between service quality and customer satisfaction is strong. The determinant coefficient ???? ???? is obtained for 0.441 which means that the effect of service quality on consumer satisfaction at PERUMDA Water Supply Makassar City in Tamalanrea District obtains a value of 44.1%, while the remaining 55.9% is influenced by other factors Keywords : Service Quality, Consumer Satisfaction.
Co-Authors Abdul Rahman Afdaliyah, Nur Ahmadi, Andi Nurhanisa Aina, Asri Nur Al-Fatiha, Aurora Ramadhani Putri Alifqa, Noer Islah Amalya, Andi Adhe Amar, Muh. Andi Kasmawati Annisa, Ainun Husnun Anwar, Putri Ananda Arif, Fauziah Nur Hikmah Aslinda, Andi Asratillah, Muh Bakhtiar Bakhtiar Darman Manda Manda Djafar, Ismail Fajar, Desi Reski Fitri, Anisa Gita Susanti, Gita Hafish, Ahmad Halim, Didin Hanafi Gani, Imran Irsyad Dhahri Samad Islam, Fausia Mahrani, Rezky Makmur, Farhan Muh. Darwis Muhammad Guntur, Muhammad Nur, Andi Cudai Oky Nur Pratiwi Johansyah Pababari, Barik ramadhani Paramitha, Dyan Pauzi, Rizal Putri, Nur Dzakiyah Dwi Rahman Syamsuddin Rianti, Rianti Risma Niswaty Rivai, Aspin Nur Sakawati, Herlina Sanjaya, M. Lukman Arif Silvia Indra Sulmiah, Sulmiah Syahrinullah, Syahrinullah Syam, Febrianto Syawal, Andi Bintang Syawaloedin HP, Andi Try Haldyaqhza Tamrin, Saddam Husain Umar, Nur Fadhilah Waru, Andi Tenri Zarni Adia Purna