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All Journal Lingua Cultura Proceeding SENDI_U Turbo : Jurnal Program Studi Teknik Mesin Faktor Exacta Jurnal Informatika Universitas Pamulang Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi CYBERNETICS Jurnal SITECH : Sistem Informasi dan Teknologi JURNAL TEKNIK JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI E-Link: Jurnal Teknik Elektro dan Informatika JIKA (Jurnal Informatika) Community Development Journal: Jurnal Pengabdian Masyarakat Journal Social Science And Technology For Community Service Jurnal Minfo Polgan (JMP) Joutica : Journal of Informatic Unisla Jurnal Keuangan dan Akuntansi Terapan (KUAT) Jutech: Jurnal Teknologi Informasi JSITP Prosiding Simposium Nasional Multidisiplin (SinaMu) Jurnal Informatika: Jurnal Pengembangan IT JGGAG (Journal of Games, Game Art, and Gamification)
Rohmat Taufiq
Universitas Muhammadiyah Tangerang
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Nursing Physics Public Health Social Sciences Other

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RANCANG BANGUN SISTEM PENDUKUNG KEPUTUSAN PEMILIHAN KINERJA PEGAWAI PT IMPERIAL CLUB GOLF MENGGUNAKAN METODE TOPSIS taufiq, Rohmat; Mulyati, Sri; Rohmiana, Miftahul
Jurnal Teknik Vol. 13 No. 2 (2024): Juli - Desember 2024
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jt.v13i2.11909

Abstract

Employee performance selection is one of the crucial aspects in human resource management that affects the success and efficiency of the organization. This selection discusses the application of the TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) method in selecting employee performance as an effective and transparent decision-making tool. The purpose of writing this thesis is to simplify the employee performance assessment process and provide transparent data in the employee performance assessment process at Imperial Golf Club Karawaci Tangerang. Where currently the calculation of employee performance assessments is carried out with the help of the Microsoft Excel application. The data collection method used by the author consists of observation method, interview method, and literature method. For the system analysis method, the author uses the SWOT analysis method and for the system development method, the author uses the SDLC method with the Waterfall model. As a result of this study, the author made an application of the Employee Performance Selection Decision Support System at PT Imperial Golf Club using the TOPSIS method. It is hoped that through the design of the menu of the decision support system with this topsis method, it can manage employee performance data well.  
Rancang Bangun Aplikasi Complaint Management System Berbasis Web Pada Sirclo Commerce (Design And Build A Web-Based Complaint Management System Application On Sirclo Commerce) Hermawan, Muhamad Fikri; Mulyati, Sri; Taufiq, Rohmat; Sadi, Sumardi
Jurnal Teknik Vol. 14 No. 1 (2025): Januari - Juni 2025
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jt.v14i1.14024

Abstract

Customer complaint handling is critical in maintaining service quality and customer satisfaction in the e-commerce industry. Currently, SIRCLO Commerce uses traditional methods that are often time-consuming and prone to errors, leading to suboptimal complaint resolution and negatively impacting customer experience. This research utilizes observation, interviews, and literature studies, along with SWOT analysis and system development using Rapid Application Development (RAD). The results indicate that complaint management at SIRCLO Commerce is not yet fully computerized, so implementing a CMS is expected to ease staff in managing customer complaints. The CMS is anticipated to enhance customer satisfaction and loyalty through quick and accurate complaint resolution, and provide insights into complaint trends for strategic decision-making. This CMS implementation could also serve as a model for other e-commerce companies, boosting their competitiveness and business sustainability in an increasingly competitive market Keywords: Complaint Management System, E-commerce, Customer Satisfaction, Customer Loyalty, Order Cancellation. AbstrakPenanganan keluhan pelanggan sangat penting dalam mempertahankan kualitas layanan dan kepuasan pelanggan di industri e-commerce. Saat ini, SIRCLO Commerce menggunakan metode tradisional yang sering memakan waktu dan rentan terhadap kesalahan, sehingga penyelesaian keluhan tidak optimal dan berdampak negatif pada pengalaman pelanggan. Penelitian ini menggunakan observasi, wawancara, dan studi pustaka, serta analisis SWOT dan pengembangan sistem dengan Rapid Application Development (RAD). Hasil penelitian menunjukkan bahwa manajemen keluhan di SIRCLO Commerce belum terkomputerisasi maksimal, sehingga implementasi CMS diharapkan mempermudah staf dalam mengelola keluhan pelanggan. CMS diharapkan meningkatkan kepuasan dan loyalitas pelanggan melalui penyelesaian keluhan yang cepat dan tepat, serta memberikan wawasan mengenai tren keluhan untuk pengambilan keputusan strategis. Implementasi CMS ini juga bisa menjadi model bagi perusahaan e-commerce lain, meningkatkan daya saing dan keberlanjutan bisnis di pasar yang semakin kompetitif. Kata Kunci: Complaint Management System, E-commerce, Kepuasan Pelanggan,                              Loyalitas Pelanggan, Pembatalan Order
SOSIALISASI PENGGUNAAN TEKNOLOGI PEMBAYARAN DIGITAL (QRIS) PADA UMKM KELURAHAN NEGLASARI KOTA TANGERANG Arief Herdiansah; Rohmat Taufiq; Kurniawan Dwi Prasetyo
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 7 No. 2 (2026): Vol. 7 No. 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v7i2.52588

Abstract

Kegiatan Pengabdian kepada Masyarakat ini bertujuan meningkatkan literasi digital dan kemampuan penggunaan teknologi pembayaran digital (QRIS) bagi para pelaku UMKM di Kelurahan Neglasari, Kota Tangerang. Melalui sosialisasi, demonstrasi, dan praktik langsung, peserta dibimbing memahami konsep pembayaran digital, manfaat QRIS, serta langkah-langkah aktivasi dan penggunaannya dalam transaksi usaha. Kegiatan diikuti oleh 30 peserta dan menunjukkan hasil yang memuaskan, dengan peningkatan pemahaman sebesar 83%, keberhasilan aktivasi QRIS oleh sebagian besar UMKM, serta tingginya tingkat kepuasan peserta. Hasil evaluasi memperlihatkan bahwa kegiatan ini memberikan dampak positif terhadap kesiapan UMKM beradaptasi dalam ekosistem digital, meningkatkan efisiensi operasional, serta memperluas akses layanan pembayaran non-tunai. Kegiatan ini juga mendorong terjadinya transformasi digital yang lebih berkelanjutan melalui tindak lanjut berupa pendampingan dan penguatan literasi digital lanjutan.
Pengembangan Sistem Informasi Pengelolaan Distribusi Air Bersih Berbasis Web dengan Menggunakan Metode Prototype Di Desa Cijengkol Ahmad Fauzi; Rohmat Taufiq; Dyas Yudi Priyanggodo; Rachmat Destriana
Jurnal Teknik Vol. 15 No. 1 (2026): Januari - Juni 2026
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jt.v15i1.15697

Abstract

Efficient and well-organized management of clean water distribution is a crucial factor in supporting public health and community welfare. However, in practice, the management process in several regions is still carried out manually, which often leads to data recording errors, delays in information delivery, and difficulties in reporting. To address these issues, this study aims to design and develop a web-based information system for managing clean water distribution. The system was developed using the Prototype method and implemented with PHP (Laravel) as the main framework, along with MySQL, HTML, CSS, and Bootstrap technologies. The result of this study is an information system capable of facilitating customer data management, payment processing, and reporting automatically and in real time. The implementation of this system is expected to improve operational efficiency, enhance data transparency, and minimize errors in the management of clean water distribution. Therefore, this system can assist related institutions in managing clean water distribution more accurately, efficiently, and transparently.Keywords: Clean Water Distribution, Information System, Prototype, Web-Based
Perancangan Sistem Informasi Pengelolaan Data Aset Menggunakan Metodologi Rapid Application Developmen (RAD) Fauyhi Eko Nugroho; Tiara Delfiana; Mahpud Mahpud; Rohmat Taufiq
Jurnal Teknik Vol. 15 No. 1 (2026): Januari - Juni 2026
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jt.v15i1.15931

Abstract

Asset data management at PT Yuasa Battery Indonesia is still carried out manually using paper-based records, which may lead to data entry errors, duplication, and delays in providing asset information. These issues highlight the need for an integrated and structured information system to improve the efficiency and accuracy of asset management. This study aims to design and develop a web-based asset data management information system using the Rapid Application Development (RAD) methodology. The research methods include observation, interviews, and literature study, with system requirements analyzed using the PIECES approach. The system design was developed using UML modeling (use case diagram, activity diagram, sequence diagram, and ERD) and implemented using CodeIgniter, PHP, MySQL, and XAMPP. System testing was conducted using the black box testing method to ensure that all functions operate according to requirements. The results show that the designed system facilitates digital and real-time recording, management, tracking, and reporting of asset data. In conclusion, the developed information system provides a solution to improve the effectiveness and efficiency of the company’s asset management. It is recommended that the system be implemented gradually and enhanced with data security features and automatic backup systems to ensure data accuracy and sustainability.
Penggunaan Framework Codeigniter dalam Perancangan Sistem Laporan Maintenance Mesin di Bagian Joint Quality Analisis (JQA) PT Gajah Tunggal Tbk Dyas Yudi Priyanggodo; Bambang Irawan; Rohmat Taufiq; Yani Sugiani
Jurnal SITECH : Sistem Informasi dan Teknologi Vol. 8 No. 2 (2025): JURNAL SITECH VOLUME 8 NO 2 TAHUN 2025
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/sitech.v8i2.16564

Abstract

The drug sales process still uses manual recording in managing stock and sales transactions, making it difficult for store owners to directly monitor drug availability and reduce errors in recording. This study aims to design a web-based drug inventory and sales information system at Ayu Drug Store to address the existing problems. Data collection methods used observation, interviews, and archiving, while system analysis used the PIECES method. The system was developed with a Prototype model using the Laravel 10 framework, PHP, and MySQL. The results of the study proved that this system successfully increased work efficiency, reduced recording errors, and accelerated transaction and reporting processes. This system also provides easy access to information for store owners and employees. Thus, the system developed is expected to significantly improve operational performance and service quality at Ayu Drug Store, while also serving as a foundation for further technological development in the future.
Penggunaan Framework Laravel dalam Perancangan Sistem Informasi Persediaan dan Penjualan Obat di Toko Ayu Berbasis Web Rohmat Taufiq; Dyas Yudi Priyanggodo; Safitri Wulandari; Yani Sugiani
Jurnal SITECH : Sistem Informasi dan Teknologi Vol. 8 No. 2 (2025): JURNAL SITECH VOLUME 8 NO 2 TAHUN 2025
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/sitech.v8i2.16576

Abstract

The maintenance process of machinery is very important for every company to carry out. The current system in the process of preparing machine maintenance reports in the JQA department of PT. Gajah Tunggal Tbk has not yet used a computerized system. Machine maintenance reports are still in paper form, which causes document accumulation, resulting in delays in data retrieval and potential damage or loss of documents. This study aims to design a machine maintenance report information system in the JQA department to address the existing problems. The data collection methods used are observation, interviews, and literature review, while the system analysis method employed is PIESCES (Performance, Information, Economic, Control, Efficiency, and Service). The system was designed using an object-oriented analysis method with Unified Modeling Language (UML) and was built using the Balsamiq application. The maintenance system was created using the PHP programming language and a MySQL database with the Xampp web server. The research results proved that this system successfully improved work efficiency and reduced errors in machine maintenance report data entry. Therefore, the system that was developed is expected to improve performance quality to become better.
Penggunaan Algoritma Dijkstra dengan Integrasi Data Lalu Lintas Dalam Desain Pencarian Rute Distribusi Barang Adnan, Rukby; Taufiq, Rohmat; Mukrodin, Mukrodin
Jurnal Sistem Informasi dan Teknologi Peradaban Vol. 7 No. 1 (2026): Jurnal Sistem Informasi dan Teknologi Peradaban
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Peradaban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58436/jsitp.v7i1.2687

Abstract

Distribusi barang merupakan salah satu aspek penting dalam operasional perusahaan yang mempengaruhi efisiensi biaya dan waktu pengiriman. Pada PT Teh Keju Distribusi, proses penentuan rute distribusi masih dilakukan secara manual berdasarkan pengalaman pengemudi, sehingga berpotensi menghasilkan rute yang tidak optimal. Penelitian ini bertujuan untuk merancang dan mengimplementasikan sistem pencarian rute distribusi berbasis web menggunakan algoritma Dijkstra dengan integrasi data lalu lintas melalui Open Source Routing Machine (OSRM). Sistem yang dikembangkan mampu memproses input lokasi awal dan tujuan, serta mempertimbangkan parameter jarak, estimasi waktu, dan biaya perjalanan. Perancangan sistem berbasis UML. Hasil implementasi menunjukkan bahwa sistem dapat membantu pengguna dalam menentukan rute distribusi secara lebih terstruktur dan terdokumentasi dibandingkan metode manual. Sistem ini diharapkan dapat menjadi dasar pengembangan lebih lanjut dalam mendukung pengambilan keputusan distribusi berbasis data.
Penggunaan Metode Rapid Application Development (RAD) dalam Rancang Bangun Sistem Informasi Produksi Kain Berbasis Web Aldiansyah Nurdiyanto; Fauyhi Eko Nugroho; Mahpud; Rohmat Taufiq
Jurnal SITECH : Sistem Informasi dan Teknologi Vol. 9 No. 1 (2026): JURNAL SITECH VOLUME 9 NO 1 TAHUN 2026
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/sitech.v9i1.17693

Abstract

Perkembangan teknologi informasi mendorong industri manufaktur tekstil untuk menerapkan sistem informasi yang terintegrasi guna meningkatkan efisiensi dan akurasi pengelolaan data. Salah satu perusahaan manufaktur tekstil di Kota Tangerang masih menghadapi permasalahan dalam pencatatan data produksi dan penggunaan bahan benang yang dilakukan secara manual, sehingga berpotensi menimbulkan kesalahan pencatatan, keterlambatan pelaporan, serta kesulitan dalam pemantauan data secara real-time. Penelitian ini bertujuan untuk merancang dan membangun sistem informasi pengelolaan produksi dan bahan benang berbasis web yang dapat mendukung proses pencatatan, pengolahan, dan pelaporan data secara terstruktur dan akurat. Metode analisis sistem yang digunakan adalah PIECES untuk mengidentifikasi permasalahan pada sistem yang berjalan, sedangkan perancangan sistem menggunakan Unified Modeling Language (UML). Metode pengembangan sistem yang diterapkan adalah Rapid Application Development (RAD). Sistem diimplementasikan menggunakan framework Laravel dengan basis data MySQL. Pengujian sistem dilakukan menggunakan metode Black Box Testing untuk memastikan seluruh fungsi berjalan sesuai kebutuhan. Hasil penelitian menunjukkan bahwa sistem informasi yang dibangun mampu meningkatkan efisiensi proses pencatatan data produksi dan bahan benang, meminimalkan kesalahan pencatatan, serta mempermudah manajemen dalam memantau kondisi produksi dan mengambil keputusan berdasarkan data yang tersaji secara real-time.
Penerapan Metode Prototype dalam Perancangan Sistem Informasi Keluar Masuk Bahan Baku Makanan Berbasis Web di PT. Mintindo Global Jaya Rohmat Taufiq; Muhammad Bustomi; Rachmat Destriana; Yani Sugiyani
Jurnal SITECH : Sistem Informasi dan Teknologi Vol. 9 No. 1 (2026): JURNAL SITECH VOLUME 9 NO 1 TAHUN 2026
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/sitech.v9i1.17694

Abstract

Porses pengelolaan data keluar masuk bahan baku makanan di PT. Mitindo Global Jaya masih dilakukan secara manual sehingga menimbulkan keterlambatan pencatatan, kesalahan data, kesulitan pengendalian stok, serta pembuatan laporan yang kurang efektif. Penelitian ini bertujuan merancang sistem informasi keluar masuk bahan baku makanan berbasis web untuk meningkatkan efektivitas dan efisiensi pengelolaan persediaan. Metode pengembangan sistem yang digunakan adalah Prototype, yang meliputi tahapan communication, quick plan, modeling quick design, construction of prototype, dan deployment. Analisis kebutuhan sistem dilakukan menggunakan metode PIECES yang mengevaluasi aspek performance, information, economy, control, efficiency, dan service sebagai dasar perancangan sistem. Hasil penelitian berupa sistem informasi berbasis web yang menyediakan fitur pengelolaan data barang masuk, barang keluar, supplier, rak, petugas, serta laporan persediaan secara terintegrasi. Sistem yang dirancang mampu mempercepat proses pencatatan, meningkatkan akurasi data stok, mempermudah proses pengecekan dan pengajuan bahan baku, serta menghasilkan laporan secara otomatis. Dengan demikian, sistem informasi yang dihasilkan memberikan manfaat berupa peningkatan efisiensi operasional gudang, pengendalian persediaan yang lebih baik, serta mendukung pengambilan keputusan secara lebih cepat dan akurat.
Co-Authors Abbas, Bachtiar Saleh Abdul Azis, Muhamad Malik Aditya Prayoga Suyitno Adnan, Rukby Agung Trisetyarso, Agung Ahmad Fauzi Ahmad Hambali, Ahmad Aji Maulana Aldiansyah Nurdiyanto Alfian Sholahudin Algadri, Wulandari Aliya Nur'aini Andhi Setiawan Andhika Aratida Priadi Andini, Nuri Angga Aditya Permana Angga Pradipta Anwar, Muhammad Syaiful Aries Saifudin Asy’arie, Zain Ibrahim Atika Rahma Bambang Irawan Bemby fadillah Budimantoro Budimantoro Budimantoro, Budimantoro Budiono Budiono Bukhori, Syaiful Candra Adi Saputra Catur Siswoko Dadang Yusuf Dandi Setia Aji Daniarti, Yeni Deril Deril Deskal Dwi Rayananda Destriana, Rachmat Desty Dwi Pertiwi Dian Adi Prastiyo Dian Kasoni Dian Kasoni Dinar Ajeng Kristiyanti Diyah Ayuni Magfiroh Dyas Yudi Priyanggodo Dyas Yudi Priyanggodo Dyas Yudi Priyanggodo Ermi, Dwi Sana Rizkiyanti Fainal Nurul Fajar Fajrian Rivai Faridi Faridi Faridi Fauyhi Eko Nugroho FITRIA NURAINI Fitriawati, Nora Hafianto, Muhammad Ikhsan Handayani, Nurdiana Hardono, Joko Herdiansah, Arief Heriyanto Heriyanto Hermawan, Muhamad Fikri Hery Nuraini Hidayatullah, M. Fajri Husain, Syepry Maulana Ida Ayu Putu Sri Widnyani Ipung Gunawan Irfan Nasrullah Jadi, Kurnia Robi Joko Hardono Kasoni, Dian Kuncoro, Wahyu Dwi Kurnia Robi Jadi Kurniawan Dwi Prasetyo Liesnaningsih Liesnaningsih Liesnaningsih Liesnaningsih Liesnaningsih Liesnaningsih Liesnaningsih, Liesnaningsih Lukman Azhari Luky Purdiono Magfiroh, Diyah Ayuni mahpud Mahpud Mahpud Mahpud Mahpud Mayatopani, Hendra Melinda, Erika Mohamad Salman Alfarizi Muchammad Sobri Sungkar Muhamad A'raf Iskandar Muhammad Bustomi Muhammad Ikhsan Hafianto Muhammad Nabil Yafi Muhammad Wisnu Prayuda Nadia Resti Kusniati Najmudin Najmudin Nasrullah, Irfan Nida Maelani Nur Hidayat Nur'aini, Aliya Nurdiana Handayani Nurdiana Handayani Nurdiana Handayani nurnaningsih, Desi Paweloi, Fatahillah Prasetyo, Rachmad Taufiq Pratama, Putra Dafa Prianggodo, Dyas Yudi Priyanggodo, Dyas Yudi Purdiono, Luky Rachmad Taufiq Prasetyo Rachman Iswanto Rakasiwi, Riza Anggit Ri Sabti Septarini Ri Sabti Septarini Ri Septi Septarini Rika Rahmawati Risma Rohmatul Ummah Rohmiana, Miftahul Sadi, Sumardi Safitri Wulandari Saiman Al Fattah Septarini, Ri Sabti Sofia Ashar Sri Mulyati Suci Berliany Lestari Sugiani, Yani Sulkhan, Sulkhan Sungkar, Muchammad Sobri Supriyono Supriyono Syakur, Muhamad Abdan Tamam, Gusti Syihabuddin Teddy Risnayadi Tiara Delfiana Tuti Handayani Tuti Handayani Tuti Handayani Wahyudi, Septian Warjiyono Warjiyono Wayan Suparta Wicaksono, Imam Amarullah Wijaya, Muhammad Ibnu Wulandari, Kuntari Dwi Yafid Effendi Yani Sugiani Yani Sugiani Yani Sugiyani Yani Sugiyani, Yani Yanuardi Yanuardi Yanuardi yanuardi Yudistira Anggana Yulianti Yulianti Yulianti Yusuf, Dadang